Installing CS5.5 cannot be recognized

I downloaded CS5.5 Design Standard to my MAC OSX 10.6.8. When I try to run the program I get a window that says The following disk images couldn't be opened. Then it lists the program and under reason it states not recognized.
What do I do to get this program to run???

You can try to download the product from this link as might be that it was downloaded incorrectly.
http://helpx.adobe.com/creative-suite/kb/cs5-5-product-downloads.html
Let us know if it worked.
Regards
Rajshree

Similar Messages

Cannot Install CS5 trial version on Vista 64 bit...been weeks..please help..!

I've been trying to install the CS5 for a couple of week now but cannot get it to install. I've tried lots of things I've seen in the forums but I still cannot get it to install. I'd appreciate it if someone could offer some help and direction to step me through the possible issues. I've tried uninstalling, using the cs5 cleanup utility, changing permissions on the entire Adobe folder, completely uninstalling any Adobe product, deleting all reference folders, running as administrator, etc etc but nothing works. I've turned off firewall and antivirus, closed all applications including start-up items, and still nothing.
I'll start again and list my issues and perhaps someone can help..
This is the error:
Exit Code: 6
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 52 error(s), 50 warning(s)
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
WARNING: Payload cannot be installed due to dependent operation failure
ERROR: The following payload errors were found during install:
ERROR: - Adobe CSXS Infrastructure CS5: Install failed
ERROR: - Microsoft_VC90_ATL_x86: Install failed
ERROR: - Adobe Media Player: Install failed
ERROR: - Adobe Linguistics CS5 x64: Install failed
ERROR: - Microsoft_VC90_CRT_x86: Install failed
ERROR: - Adobe Photoshop CS5 Support: Install failed
ERROR: - Adobe Bridge CS5: Install failed
ERROR: - Recommended Common Fonts Installation x64: Install failed
ERROR: - AdobePDFL x64 CS5: Install failed
ERROR: - DeviceCentral_DeviceCentral3LP-en_GB: Install failed
ERROR: - Microsoft_VC80_MFCLOC_x86_x64: Install failed
ERROR: - Adobe XMP Panels CS5: Install failed
ERROR: - Photoshop Camera Raw: Install failed
ERROR: - AdobeColorCommonSetCMYK: Install failed
ERROR: - Adobe Mini Bridge CS5: Install failed
ERROR: - Microsoft_VC80_CRT_x86_x64: Install failed
ERROR: - AdobeColorJA CS5: Install failed
ERROR: - Adobe ReviewPanel CS5: Install failed
ERROR: - Photoshop Camera Raw (64 bit): Install failed
ERROR: - Microsoft_VC90_MFC_x86: Install failed
ERROR: - Adobe Photoshop CS5 Core_x64: Failed due to Language Pack installation failure
ERROR: - Suite Shared Configuration CS5: Install failed
ERROR: - PDF Settings CS5: Install failed
ERROR: - DeviceCentral: Failed due to Language Pack installation failure
ERROR: - AdobeTypeSupport CS5: Install failed
ERROR: - AdobeColorVideoProfilesCS CS5: Install failed
ERROR: - AdobeColorCommonSetRGB: Install failed
ERROR: - Adobe Player for Embedding x64: Install failed
ERROR: - Required Common Fonts Installation x64: Install failed
ERROR: - Microsoft_VC90_ATL_x86_x64: Install failed
ERROR: - Adobe CSXS Extensions CS5: Install failed
ERROR: - Microsoft_VC80_ATL_x86_x64: Install failed
ERROR: - AdobeOutputModule: Install failed
ERROR: - Microsoft_VC80_CRT_x86: Install failed
ERROR: - AdobeCMaps x64 CS5: Install failed
ERROR: - AdobeTypeSupport x64 CS5: Install failed
ERROR: - Microsoft_VC90_MFC_x86_x64: Install failed
ERROR: - Adobe Photoshop CS5 International English Language Pack_x64_AdobePhotoshop12-en_GB_x64: Install failed
ERROR: - Adobe WinSoft Linguistics Plugin CS5 x64: Install failed
ERROR: - AdobeColorEU CS5: Install failed
ERROR: - AdobePDFL CS5: Install failed
ERROR: - AdobeCMaps CS5: Install failed
ERROR: - AdobeColorNA CS5: Install failed
ERROR: - Microsoft_VC80_MFC_x86_x64: Install failed
ERROR: - Adobe SwitchBoard 2.0: Install failed
ERROR: - Microsoft_VC80_MFC_x86: Install failed
ERROR: - AdobeColorPhotoshop CS5: Install failed
ERROR: - Microsoft_VC80_MFCLOC_x86: Install failed
ERROR: - Adobe Extension Manager CS5: Install failed
ERROR: - Adobe ExtendScript Toolkit CS5: Install failed
ERROR: - Adobe AIR: Install failed
Can anyone help please..?

Try this microsoft solution, it worked for me on Vista with SP2, 32 bit. Even though you have a 64bit system, I think this solution might well work. I spent 9 days with Adobe trying to install $1,700 software, and still they haven't given me a solution. Opened Microsoft tech support case today, and everything is now installed, CS5 and Acrobat 9 professional. Installed Acrobat 9 the same was as CS5, and installed it using the new Admintrator account.
Here is a summary from Microsoft of what the did to fix the issue: Good luck!
Subject: SRX1134614654ID - Unable to install Adobe CS5\Exit Code 7
It was my pleasure to work with you on your Windows Support Request 1134614654.
I am glad to hear that the issue is resolved. We appreciate your time and patience in going through the troubleshooting steps performed.
The following is the summary of the troubleshooting steps performed that resolved the issue.
ACTION: Tried to install Adobe CS5.
RESULT: Unable to install Adobe CS5 getting error Exit Code 7.
CAUSE: Conflict with Administrator rights.
RESOLUTION: Enabled Default Admin Account and able to install Adobe CS5 and Acrobat Reader in default admin account.
Steps to enable Default Administrator Account:
1.       First you’ll need to open a command prompt in administrator mode by right-clicking and choosing “Run as administrator” (or use the Ctrl+Shift+Enter shortcut from the search box).
2.       Now type the following command:
net user administrator /active:yes
3.       You should see a message that the command completed successfully. Log out, and you’ll now see the Administrator account as a choice.
Steps to disable Default Administrator Account:
1.       Make sure you are logged on as your regular user account, and then open an administrator mode command prompt as above. Type the following command: net user administrator /active:no
2.       The administrator account will now be disabled, and shouldn’t show up on the login screen anymore.
For future support please go through the support options:
Support Options:
Chat Support: http://support.microsoft.com/oas/default.aspx?ln=en-us&prid=11274&gprid=500921
Phone Support: 1-800-936-5700
Support working hours:
Monday - Friday: 5:00 A.M. - 9:00 P.M. PST
Saturday - Sunday: 6:00 A.M. - 3:00 P.M. PST
Microsoft recommends installing:” Microsoft Essentials”- provides real-time protection for your home PC that guards against viruses, spyware, and other malicious software.
http://www.microsoft.com/Security_Essentials/
Our goal is to make sure you are happy with Microsoft Products, Support & Services. If the issue reoccurs or there is any questions regarding this issue, please reply to this email with a brief note. It would also be helpful if you can provide your convenient date and time for us to contact you.

Cannot install CS5.5 Upgrade now

Hi,
I know it's older software but I am in need of some serious help! I tried to contact support but because it's older software he said he could not help and that was the last thing he said. I really need to get this up and running and have been going through thread after thread and no real luck/success. I meet all the system requirements.
I will try to give as much detail as to what I have done up until now:
1-2 weeks ago I did an Anytime Upgrade to Windows 7 Ultimate 64-bit to utilize 32GB RAM, language UI and BitLocker and I own Adobe CS5 MS and the CS5.5 MS Upgrade (discs).
Today I decided to install CS5.5 MS, which asked for both license numbers and then when I was asked to log in, it did NOT recognize my password. I went ahead and logged into the Adobe.com site and changed password and it still does not recognize that. So I skipped that and finished installing. I got all kinds of errors (as usual) but tried to install updates anyway, which failed. Then I decided to try and figure this out on my own.
One suggestion said to try and install CS5.5 Master Suite in Safe Mode with all but MS services turned off. Tried that and no errors but when I opened Photoshop (even tried Dreamweaver) to get to the updates, they failed.
I also read someone said all their problems went away when they went to Adobe's website and just downloaded and installed CS5.5 MS but when I did that, I put the key in and it no longer asked for my 2nd license key so I KNEW I was in trouble then. Sure enough it said it was invalid license key when I tried to do updates.
I read somewhere to download and install the Adobe Application Manager (I think it was called) but did not do it because I was unsure if it was correct or would even help.
I tried to do a installation of single items at a time, instead of doing all at once. When it said insert disc 2, it failed.
I also read to use adobe ccleaner and try again. Didn't fix the problems. Then I again uninstalled all adobe items from Programs and did a search and used the normal CCleaner and got anything I could off the system. There were still a few items left that could not be deleted. But tried installing again and it did not help.
Long story short, just before coming here, I tried again to install. Now I cannot even install disc 1, it just says it failed and a huge long list of errors and I have no clue how to get around this at this time.
I don't know if this is worth mentioning, but Adobe's website also told me where to find the ccleaner log and I went there and the log wasn't there. After doing a little bit of searching I found it in a different location, so even Adobe's site is not completely correct/clear.
3 Things:
I am not sure if I need to install something again before trying to install the CS5.5?
I am not sure how to get the sign-in to work during installation even if I do get it up and working?
I am not sure how to get updates to work if I manage to get the full suite installed?
Adobe is the only software that I have ever had trouble with and needed to ask for help to get it installed. And I have been working on this since yesterday and I am so frustrated I am half sick to my stomach; this stuff isn't cheap and I need it to continue working on my projects.
I always turn off System Restore because it often fails, but I do make a system image every so often. I suppose I could try to do a system image restore on my system, it's just I will lose some of the programs I installed, but if I could get very clear installation steps for this master suite, it might be worth it.
Oh, not to sound stupid, but I am not familiar with acronyms and nicknames for Adobe, so if you can help, please explain details to me so I can follow, otherwise I might be asking a ton of questions! LOL

Okay, a few things here:
Failed to initialize installer problem. I would like to try this, but have NO clue what they mean.
But I did do this:
Error 1603: A fatal error occurred during installation
Only One Problem- I did not see where it said to uninstall and then reinstall software at this point. So, I ended up with more errors, but I read here: CS5.5 PP installation error that I really need to uninstall and reinstall, which explains some of the new errors:
- 0 fatal error(s), 13 error(s), 15 warning(s)
WARNING: DW031: Payload:{61A3D10A-AA4D-4E4C-B9DB-6A08D318EA41} Photoshop Camera Raw (64 bit) 6.0.0.0 has been updated and has been selected for repair. The patch {32841ECE-EC28-42CD-A4DD-6CE832A7EA8D} Photoshop Camera Raw (64 bit)_6.3_AdobeCameraRaw6.0All-x64 6.3.0.0 will be uninstalled now.
WARNING: DW031: Payload:{2EBE92C3-F9D8-48B5-A32B-04FA5D1709FA} Adobe XMP Panels CS5 3.0.0.0 has been updated and has been selected for repair. The patch {42774483-D33C-46F7-8B20-FD0B1A3DAC25} Adobe XMP Panels CS5_3.1_AdobeXMPPanelsAll 3.1.0.0 will be uninstalled now.
WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {A189C479-C7CD-4E08-8CCF-D999B68C0C71} Camera Profiles Installer_6.3_AdobeCameraRawProfile6.0All 6.3.0.0 will be uninstalled now.
WARNING: DW031: Payload:{37AB3C65-E02C-4DCF-B0E0-4C2E253D8FA3} Photoshop Camera Raw 6.0.0.0 has been updated and has been selected for repair. The patch {FD58D99B-9927-4226-8E00-959A4F76BD89} Photoshop Camera Raw_6.3_AdobeCameraRaw6.0All 6.3.0.0 will be uninstalled now.
WARNING: DW031: Payload:{61A3D10A-AA4D-4E4C-B9DB-6A08D318EA41} Photoshop Camera Raw (64 bit) 6.0.0.0 has been updated and has been selected for repair. The patch {32841ECE-EC28-42CD-A4DD-6CE832A7EA8D} Photoshop Camera Raw (64 bit)_6.3_AdobeCameraRaw6.0All-x64 6.3.0.0 will be uninstalled now.
WARNING: DW031: Payload:{2EBE92C3-F9D8-48B5-A32B-04FA5D1709FA} Adobe XMP Panels CS5 3.0.0.0 has been updated and has been selected for repair. The patch {42774483-D33C-46F7-8B20-FD0B1A3DAC25} Adobe XMP Panels CS5_3.1_AdobeXMPPanelsAll 3.1.0.0 will be uninstalled now.
WARNING: DW031: Payload:{3F023875-4A52-4605-9DB6-A88D4A813E8D} Camera Profiles Installer 6.0.0.0 has been updated and has been selected for repair. The patch {A189C479-C7CD-4E08-8CCF-D999B68C0C71} Camera Profiles Installer_6.3_AdobeCameraRawProfile6.0All 6.3.0.0 will be uninstalled now.
WARNING: DW031: Payload:{37AB3C65-E02C-4DCF-B0E0-4C2E253D8FA3} Photoshop Camera Raw 6.0.0.0 has been updated and has been selected for repair. The patch {FD58D99B-9927-4226-8E00-959A4F76BD89} Photoshop Camera Raw_6.3_AdobeCameraRaw6.0All 6.3.0.0 will be uninstalled now.
----------- Payload: {A189C479-C7CD-4E08-8CCF-D999B68C0C71} Camera Profiles Installer_6.3_AdobeCameraRawProfile6.0All 6.3.0.0 -----------
ERROR: DF037: Unable to delete directory "C:\Program Files (x86)\Adobe\Adobe\AdobePatchFiles". Error 145 The directory is not empty.(Seq 886)
ERROR: DW063: Command ARKDeleteDirectoryCommand failed.(Seq 886)
ERROR: DF037: Unable to delete directory "C:\Program Files (x86)\Adobe\Adobe". Error 145 The directory is not empty.(Seq 887)
ERROR: DW063: Command ARKDeleteDirectoryCommand failed.(Seq 887)
----------- Payload: {2EE4F060-CEE6-4002-AA8B-91B791541767} Pixel Bender Toolkit 2.6.0.0 -----------
WARNING: DF035: CreateAlias:Icon file does not exist at C:\Program Files (x86)\Adobe\Adobe Utilities - CS5.5\Pixel Bender Toolkit 2.6\windows\pb_app.icofile:\\\C:\PIXELB~1\source\winwood\Staging 0X1.CE874EP-1021rea\windows\pb_app.ico42178f80493091e8e552c84a2897e9da68fce32_32_f8049309 1e8e552c84a2897e9da68fce for icon C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Adobe Master Collection CS5.5\Adobe Pixel Bender Toolkit 2.6.lnk with target C:\Program Files (x86)\Adobe\Adobe Utilities - CS5.5\Pixel Bender Toolkit 2.6\Pixel Bender Toolkit.exe(Seq 89)
----------- Payload: {7202D4A7-F7E6-4e7a-B77D-7B1C4E8B5CA6} Adobe Flash Player 10 ActiveX 10.0.0.0
ERROR: Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action NewCustomAction1, location: C:\Users\DERBEN~1\AppData\Local\Temp\InstallAX.exe, command: -install activex -msi
ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.
MSI Error message: Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action NewCustomAction1, location: C:\Users\DERBEN~1\AppData\Local\Temp\InstallAX.exe, command: -install activex -msi
----------- Payload: {43A1C48E-3E50-410e-951C-E17A66BBF824} Adobe Flash Player 10 Plugin 10.0.0.0 -----------
ERROR: Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action NewCustomAction1, location: C:\Users\DERBEN~1\AppData\Local\Temp\InstallPlugin.exe, command: -install plugin -msi
ERROR: Install MSI payload failed with error: 1603 - Fatal error during installation.
MSI Error message: Error 1722.There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action NewCustomAction1, location: C:\Users\DERBEN~1\AppData\Local\Temp\InstallPlugin.exe, command: -install plugin -msi
----------- Payload: {47CE893F-A0FF-4094-AA16-5209AEA7C7E0} Firefox Plugin CS5.1 6.1.0.0 -----------
WARNING: DF012: File/Folder does not exist at E:\Adobe CS5_5\payloads\AdobeContribute6.1-FFPlugin\OEM(Seq 32)
----------- Payload: {208DE3D5-541C-41B0-8595-7A608A6E4306} IE Plugin CS5.1 6.1.0.0 -----------
WARNING: DF012: File/Folder does not exist at E:\Adobe CS5_5\payloads\AdobeContribute6.1-IEPlugin\OEM(Seq 26)
----------- Payload: {4A4F91EA-5951-4C5C-B911-027D802817EB} Office Plugin CS5.1 6.1.0.0 -----------
WARNING: DF012: File/Folder does not exist at E:\Adobe CS5_5\payloads\AdobeContribute6.1-OfficePlugin\OEM(Seq 34)
----------- Payload: {DD309051-FACF-4A5E-87F1-C57154BB3DE8} Adobe Contribute CS5.1 6.1.0.0 -----------
WARNING: DF012: File/Folder does not exist at E:\Adobe CS5_5\payloads\AdobeContribute6.1-mul\OEM(Seq 8283)
----------- Payload: {8DADF070-FE60-4899-8EF0-4242E7702F7D} Adobe Fireworks CS5.1 11.1.0.0 -----------
WARNING: DF012: File/Folder does not exist at E:\Adobe CS5_5\payloads\AdobeFireworks11.1.0All\OEM(Seq 1215)
ERROR: DF023: Unable to delete backup file at "C:\adobeTemp\backup\adobetmp6552920349" Error 5 Access is denied.(Seq 74)
ERROR: DW063: Error committing command ARKDeleteFileCommand(Seq 74)
----------- Payload: {1C9D6B02-8B92-4E40-8B22-37D8C95430F0} Adobe Fireworks CS5.1_AdobeFireworks11.1.0en_USLanguagePack 11.1.0.0 -----------
WARNING: DF012: File/Folder does not exist at E:\Adobe CS5_5\payloads\AdobeFireworks11.1.0en_USLanguagePack\OEM(Seq 74)
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Adobe Flash Player 10 Plugin: Install failed
ERROR: DW050: - Adobe Flash Player 10 ActiveX: Install failed
Will uninstall and try again tomorrow.

Want to install foliobuilder in Indesign CS5. Cannot sign in with my Adobe ID

Or do I need a membership on DPS...

Thanks...
Hans van der Kooi
8-13 Grafisch ontwerpers
Vrijheidslaan 21-2
1079 KB Amsterdam
020-400 40 81
Op 3 dec. 2014 om 21:04 heeft Neil Enns - Adobe <[email protected]> het volgende geschreven:
Want to install foliobuilder in Indesign CS5. Cannot sign in with my Adobe ID
created by Neil Enns - Adobe in Digital Publishing Suite - View the full discussion
DPS no longer supports CS5. You'll either need a copy of CS6, or will need Creative Cloud.
Neil
If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/6983365#6983365 and clicking ‘Correct’ below the answer
Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page:
Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/6983365#6983365
To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"
Start a new discussion in Digital Publishing Suite by email or at Adobe Community
For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.

I have photoshop CS5 extended on my PC; some days ago I had to substitute Windows 7 so I installed Windows 8. Since then my RAW files are not supported by CS5, I cannot see them anymore

PROBLEM WITH RAW FILES with WINDOWS 8.
I have photoshop CS5 extended on my PC; some days ago I had to substitute Windows 7 so I installed Windows 8. Since then my files RAW are not supported by CS5, I cannot see them anymore

Your answer has been very useful. I have made ACR update and now my RAW files are normally supported and visible.
Great !
Thank you very much ...

I have installed CS5 on my new computer and cannot make a contact sheet

I have installed CS5 on my new computer and cannot make a contact sheet. I have used CS5 for a number of years making contact sheets of my daily shoots, but now when I go to file, automate there is no 'contact sheet' selection. Would you please answer me at [email protected]

Not sure how far you've gotten, so i'll start from the beginning.
After you downloaded the PSCS5OptionalPlugins_Win_en_US.zip
right click on it and choose Extract All
In the Extract dialog check Show extracted files when complete
Then the window should open showing a folder as below
If you double click on that folder, then there is a pdf with instructions for installing the plugins
If you still need help with installing we can assist you

Cannot re-install CS5

I have a new machine and cannot install CS5. I did deactivate it from my old machine, have tripple checked the serial number, but cannot get CS5 to show up as a selection for installation. The number is on the origianl packaging, and is accurate. Any suggestions would be greatly appreciated.

Kshy17 I am sorry for the difficulties you have faced installing Creative Suite 5. I reviewed the account you utilized to post to this forum and it does not appear that you have any products registered under that account.
If you do wish to continue using Creative Suite 5 you maybe able to find your serial number under a different account at http://www.adobe.com/. You can find more details on how to locate your serial number at Find your serial number quickly - http://helpx.adobe.com/x-productkb/global/find-serial-number.html.
If you would like assistance locating your previous version serial number or locating the account which contains your Creative Suite 5 serial number then please contact our support team at http://adobe.ly/1aYjbSC. You are welcome to reference this discussion.

Cannot install CS5.5 (upgrade from CS3) on my new laptop

I need to install CS5.5 on my new laptop. I downloaded the installation files, but i cannot install.
My CS5.5 Design Standard is an update from an CS3 Desing Premium which i purchased some years ago.
I do have the serial of my old CS3, but unfortunaltely i lost the installation dvd
Do i first need to install CS3? Or can i just put the serial somewhere?
Thanks Martin

Martin_Shoe wrote:
I need to install CS5.5 on my new laptop. I downloaded the installation files, but i cannot install.
Can you elaborate?
First question: is your CS5.5 for Windows or Mac? Is your new laptop a Windows or a Mac? You cannot use a Windows serial number to license a CS5.5 on a Mac and vice versa.
Assuming you're installing on the same platform, there's no need to re-install CS3 first.
All you need to do is install CS5.5 (the code for an upgrade version is the same as for a full version), enter your CS5.5 upgrade serial number then enter your CS3 serial number when prompted.

Cannot install cs5

I cannot install cs5 on my macbook pro. Please help. It keeps rejecting my disks.

copy the contents of your disks to a desktop directory. then click (or double click) setup in that desktop directory.
if that's not possible, download the installation files
Downloads available:
Suites and Programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
Acrobat: XI, X | 9,8 | 9 standard
Premiere Elements: 12 | 11, 10 | 9, 8, 7
Photoshop Elements: 12 | 11, 10 | 9,8,7
Lightroom: 5.6| 5 | 4 | 3
Captivate: 8 | 7 | 6 | 5
Contribute: CS5 | CS4, CS3
Download and installation help for Adobe links
Download and installation help for Prodesigntools links are listed on most linked pages. They are critical; especially steps 1, 2 and 3. If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

I am trying to Install CS5.5 on a new computer and it is saying my product key is valid but a qualifying product cannot be found.

I have Adobe CS 5.5 with a valid product key (On the original box) but it wont install on my new work computer. This product is owned by my company and has been used in the past on my old computer.
I enter the product key and get the customary Green Check Mark:
[image removed by moderator]
I Click "Next" and it displays the screen below. I do not have any CS 5.5 programs installed on this computer. (It is brand new - opened and set up this morning)
I used this disk to install CS5.5 on my previous computer which has crashed and did not need to Upgrade anything. I do not have any other product keys to use for the second box and I have found nothing on this problem in the forums.
Any help is appreciated, I am at a loss.

Never share your serial number in a public forum or other non-private communication.
For the second image you show you need to follow the instructions.
You copy of CS5.5 appears to be an upgrade version. THis means it was made available at a reduced price because you had an earlier version that you upgraded from. The second image you show is asking you to provide the information for that older version as proof that you qualify to activate/use the new one.

Cannot install CS5 Master Collection in Windows 8 x64 Pro

Hi
I have recently performed a clean install of Windows 8 on my computer through the MSDNAA. However when I try to install CS5 Master Collection, the installer will not launch. I have tried a number of solutions for example running the setup in compatibility mode and running it as an administrator with no success. I would appreciate your help.
Peter

Hi
I have recently performed a clean install of Windows 8 on my computer through the MSDNAA. However when I try to install CS5 Master Collection, the installer will not launch. I have tried a number of solutions for example running the setup in compatibility mode and running it as an administrator with no success. I would appreciate your help.
Peter

Installed CS5.5, only Dreamweaver CS5.5 cannot launch

Hi Everybody,
I have a pecular problem. I have installed CS5.5 Design Premium successfully. Every product launched successfully with the exception of Dreamweaver CS5.5. As I tried to launch, I saw the splash screen on Dreamweaver CS5.5. Then after that, it just disappears and the product did not launch at all.
I tried it a few times and it still has the same problem. I have not yet installed my anti-virus to lessen the problem.
What could cause this problem? Anyone knows how to resolve this issue?
Thanks for reading!

Hi John,
Thanks for your prompt reply. I've gone to read the reply and I have found out they have problems with File Vault which is a Mac-associated problem.
I figured out and I tried to run as a Admin priviledge to no avail. I still see the Dreamweaver splash screen then it disappears.
Btw, I am running on a Windows PC.
Best Regards.

Error message when installing CS5

When trying to re-install CS5 after harddisk crash I get error message with this text from log:
Exit Code: 6
-------------------------------------- Summary --------------------------------------
- 1 fatal error(s), 3 error(s), 1 warning(s)
WARNING: Payload cannot be installed due to dependent operation failure
ERROR: The following payload errors were found during install:
ERROR: - Adobe Photoshop CS5 Swedish Language Pack_AdobePhotoshop12-sv_SE: Install failed
ERROR: - Adobe Photoshop CS5 Core: Failed due to Language Pack installation failure
FATAL ERROR: Cannot create extract assets at 'C:\Program Files (x86)\Common Files\Adobe\Installers\adobeTemp\{7DFEBBA4-81E1-425B-BBAA-06E9E5BBD97E}' from zip file 'E:\Adobe CS5\payloads\AdobePhotoshop12-Core\Assets1_1.zip'. Error 23 Datafel (CRC-fel, Cyclic Redundancy Check)
Now what??

Hi P.Daguerre,
Use the Adobe Cleaner Tool to remove whatever Adobe softwares are there on the system.: http://www.adobe.com/support/contact/cscleanertool.html
Please refer the Kb Doc : http://helpx.adobe.com/creative-suite/kb/error-exit-6-exit-7.html.
Please see Troubleshoot with install logs | CS5, CS5.5, CS6 - http://helpx.adobe.com/creative-suite/kb/troubleshoot-install-logs-cs5 -cs5.html for information on how to review your installation logs
Basic troubleshooting steps :
> Enable the hidden Admin Account on Windows 7 ( Ref : http://www.howtogeek.com/howto/windows-vista/enable-the-hidden-adminis trator-account-on-windows-vista/ )
> Disable all Non-Microsoft Startup Services. (Ref : http://helpx.adobe.com/x-productkb/global/disable-startup-items-servic es-windows.html )
> Disable all the Antivirus softwares like CA, Norton,Mc Afee etc. temporarily from the computer.
Reboot and Install in the enabled Administrator account and check.

Cannot Install Adobe Updates / Cannot Open Files in Photoshop from LR

Hi,
I cannot seem to update the programs that show need to be updated. My computer shows I need to update Adboe Bridge CS5, Extension Manager, Photoshop CS5 and Camera Raw, but get the following error every time: "There was an error downloading this update. Please quit and try again later."
I figure this is part of the reason why I cannot edit a photo from Lightroom to Photoshop. When I try to edit in Photoshop, the program opens up but the image doesn't appear. When I try to open the image directly in Photoshop, I get the following error: "Could not complete your request because the file appears to be from a camera model which is not supported by the installed version of Camera Raw."
I assume the two issues are related, but how can I get past this if I can't update Camera Raw?
I'm running on Yosemite and have Photoshop CS5 and LR 3.
Thanks for any help!

The updater for older versions don's work well, if at all, anymore. Update the manually:
Adobe - Photoshop : For Macintosh : Adobe Photoshop 12.0.4 update for Adobe Photoshop CS5
Adobe - Adobe Camera Raw and DNG Converter : For Macintosh : Camera Raw 6.7.1 Update
If you upgraded to Yosemite with CS5 installed, you may want to uninstall and re-install CS5 before doing the above. You can find the CS5 downloads here: Download CS5 products
Benjamin

Can you install CS5 anywhere other than the C Drive?

I already have CS5 successfully installed on my computer and it works perfectly.
The problem I have is that I'm running out of space on my C drive. (Currently 864 MB Free of 64.2 GB).
After a quick look at the stuff I have on this drive, it seem's to make sense to me to move Photoshop to a different drive, and regain over 10 GB of space back instantly. I already have a dedicated Photoshop drive on my computer (H:) which contains all my Fonts, Actions, Brushes etc. It would be awesome if I could install it there instead.
However, where computers are concerned, I know that nothing is ever as simple as it seem's.
Could someone let me know what sort of problem's I could expect from doing this, or even if it is possible to do.
Just out of interest, I started the CS5 installer earlier today whilst still having Photoshop installed just to see if it was something it would let me do. (I have no intention of uninstalling Photoshop from my C drive until I know if it's doable).
As you can see from the image above it shows that I already have Photoshop installed and it shows the location (Highlighted for you in Yellow).
I have tried to change the drive letter to H: but I cannot change the text within that box. I was wondering if that location only relates to the already existing copy of Photoshop. And therefore I would need to uninstall the existing copy before I can change this. Or will that location always be C:\Program Files\Adobe regardless.
In short, Is it possible to install CS5 to a drive other than C: without there being any problems?
Also is it possible to install 2 copies of CS5 onto 2 different drives? So I can test the new one before finally getting rid of the old one.
Any help or advice will be gratefully received.

You would, of course, have to uninstall the current copy before installing Photoshop in a different place.
You can only install one copy of the same version at one time on the same PC.
You're not going to be able to install it in another place just to see if all went well before uninstalling it from drive C:.
And yes, choosing an alternate drive and location into that field with the little folder icon during an install will allow you to install Photoshop on another drive. That allows you to keep the better part of a gigabyte of software off the C: drive.
Keep in mind that there are a number of things (e.g., Adobe common software) that will still and only install on drive C: however, and there's nothing you can do to change those locations.
-Noel

Installing CS5.5 cannot be recognized

Similar Messages

Maybe you are looking for