Insured Broken iPhone 6 with no replacement

Question

Oh, Verizon.  You have once again boned me without the courtesy of a warning.
I would like you to know I am a proud owner if a brand spanking new iPhone 6.  On 9.15.14, I bit the bullet and wandered into a Verizon store in the city I live.  I was greeted promptly and assisted right away.  I told the associate that I needed to upgrade my old iPhone 4s to the new iPhone 6.  I also explained to him I was going to need the phone as soon as possible, as my 4s was malfunctioning.
We discussed new plans, and although my previous plan was adequate enough for my husband and I, I listened to his pitch.  I did decide to upgrade our plan, and was given an option that was right for our cellular needs.  After that was decided, I was offered an iPad, which I declined.  We finalized the color and memory size that wasn't on backorder.  I was then offered an iPad.  I declined.  Again.
Here is where my experience really gets interesting.  I told this gentleman that I wanted to purchase insurance on my phone.  (did you know Verizon associates are paid on how many insurance packets they sell??)  I looked him square in the face and told him my very presence around electronics causes them to fail.  We went over the details of the insurance. Like, how if I was to damage my phone, the insurance company would have me a replacement phone within 24 hours.  How much it was per month.  Then, after all of this, I was offered an iPad.  Which I again declined.
After all of the charges were discusses, like the $30.00 upgrade fee (am I really paying YOU to keep ME as a customer???) and the monthly insurance coverage, I was told to sign for the account changes, on his IPad.  No printed receipt, just a torn in half piece of paper with notes on it.  I guess his iPad wasn't working well.  No receipt proving I purchased the insurance.  Thank you, Verizon, for silently screwing me without my consent.

Answer 1

For some reason, the post posted without it complete.  Here is the rest of the story
Alas, I dropped my phone.  On the ground.  That was concrete. (this was on Monday the 25th) You can guess what happened.  I called Verizon to find out how to file a claim.  After 5 attempts of calling without being hung up on or being redirected to someone that doesn't answer the phone, I was connected to someone that did verify I had insurance.  He texted me the number to call.  I called the insurance company.  She took all of my information and said I did, once again, have insurance.  But, she told me that my phone didn't have any "air time", therefore was not covered under my policy.
Back to Verizon.  I walked back into the store where I pre-ordered it and was told there was a 20-30 minute wait to be assisted.  When I asked him if the wait time really was 20-30 minutes, I was told to "deal with it".  35 minutes later, I was approached and assisted.  My concern was documented and I explained about the call to the insurance company.  He called them from their land line and told me she would need to speak to him to resolve.  When I got them on the phone, my "no air time" went to "no insurance purchased".  I was then told there wasn't anything else she could do to help me. 
I told the associate that he needed to fix whatever this was.  He went to the back and got his manager.  Let's bring Sam into the picture.  He told me that Verizon had only one record of purchasing insurance on the phone and that was the morning I broke my phone.  After I told them I broke it.  Before I started the claim...get where I am going here?
I, at this point, was very upset.  When I told him I had purchased the insurance when I PRE-ORDERED MY PHONE, he told me he had spoken to the associate that took my initial order and that I DECLINED the insurance.  The only thing he could do at this point was offer me an early upgrade (FOR A FEE!!!!!) and buy another iPhone. He kept repeating that I declined the insurance and he couldn't help me.  And he sure didn't help me.  All he did was look on the computer and say that I didn't have insurance. I told him I wasn't leaving until there was a resolution.  I asked about cancelling the plan and started to receive a lot of attitude.  I just finally, thinking I was completely screwed even though I KNEW I purchased it, asked for a printed receipt for the initial pre-order of the phone.
My husband texted me pictures of the receipt I had where it PROVED I HAD INSURANCE.  20 minutes later, when they emerged from the back, I showed them the pictures through the shattered screen of my INSURED iPhone.  It seems they had the same document in their hand showing THE SAME THING!!  With the date being September 15, 2014.
I was treated like I was a liar and a thief by the STORE MANAGER of a CORPORATE store.  The level of disrespect that I was shown was absolutely reprehensible.  If I treated any of my customers the way I was treated, I would have been fired on the spot.  I find this incredibly unacceptable.  And unprofessional.  And disrespectful (didn't I say that one already...?).  I couldn't let this experience end at that store.  I can't imagine another one of your customers being treated that was again.  NO CUSTOMER should ever be treated that way.  FOR ANY REASON.
I was at that store for 2 hours that night.  2 HOURS and I have no resolution.  A piece of tape over the screen and a "promise" of a phone call and a new phone by the end of the week.  It has been 4 days without being contacted.  I would like to see how some of these empty promises be met.  I would also like to be personally contacted as soon as someone feels like they can help me.  It's about time customer service becomes actual customer service again.