Intentional Damage Fee

My macbook pro's touch pad just stopped working all of a sudden
I honestly have no idea why
and I have to bring it to the Mac store
i have apple care so they said i might not be charged for the damage
but if they say its an intentional damage
then theyll fee me
how much would that fee be?

Depends on the damage.
Trackpad requires the botoom and several internal compnents be removed, at an hourly rate.
And Apple-parts cost money.
I would advise you not worry right now, and just take it in. The estimate (if it is not covered) will be free.
"Do not worry" does not not mean "do not care", it just means that there is some damage and you need all available information to make intelligent decisions.

Similar Messages

Verizon's Physical Damage Fee Policy; Scam??

I am trying to resolve a Verizon "Physical Damage" fee that has been ongoing and unresolved since 2/14/15.
I had two local Cellular Sales reps inspect my phone and found no physical damage. The day before the screen faded and the apps blinked and glitched. They local reps even spoke with a Verizon Certified Specialist for 30 minutes on the phone and he determined that the phone had a defect or glitch. He then spoke with me and said the phone was under warranty and told me that I would receive a box and to closely follow those instructions and return the defective phone.   I did this following the provided instructions. I would also like to add that I reviewed the section on the Verizon website that explains and lists what constitutes Physical Damage that would require a fee. What was wrong with my phone is not on that list. And the Verizon "Certified Specialist" and Cellular Sales employees agreed.
Here is how the problem begins: one month later I get an email with a statement that I would be charged $299 damage fee. And to review the below photo showing the "physical damage". Firs off there was no photo to view. The links were broken. So, I sent 4-5 emails asking to see the photo with the "alleged damage". No response. Then, I called the local store and they agreed it was ridiculous and put in a ticket for Cellular Sales Customer Service. A manger named Ella would be calling me soon......... After 14 days, Ella had not called.
A few days of more waiting, I finally got on the phone with a Verizon wireless rep. She told me that the phone had an external crack on the screen. I told her that was not possible and I wanted to see the photo. I was 100% sure that was not the case, since both Cellular Sales reps would have seen it and I also would have seen a crack. She was able to send me a photo that showed some lines in the upper corner. However, the original problem was a faded screen with blinking display, sometimes with double vision. App Icons would look blurry and double. The phone actually worked other than this glitching abnormal display. There were no cracks. She finally quit calling it an external crack and agreed that maybe it was not an external crack as she first observed, but then stated it was likely from extreme cold since I did not drop it or hit it on something. This is not the case. So after arguing with her for 5 minutes about what denotes "extreme cold temperatures", and "physical damage"I asked to speak to her Manager.
Then her supervisor, Mr. Edmund, in South Carolina, agreed with her earlier observation that there was a crack and said it was an internal crack and could be from cold temperatures just as she had theorized. I told him that if that was the case, folks from up north would be sending them back all the time. He then agreed that has not been the case. So then he theorized that maybe it had physical damage from the way I carried the phone, or moisture inside it froze and caused a crack........
All these different ridiculous scenarios were postulated and put forth, yet two indirect Verizon employees inspected it thoroughly and did not find physical damage, and the Verizon Specialist troubleshot it over the phone and determined the symptoms were a defect unrelated to physical damage.
Well you guessed it, after his circular reasoning got is no closer to a resolution I asked to speak to his supervisor. He would not let me. He said: " you can't speak to my supervisor, but I will give you a $200 credit since you had Cellular Sales reps inspect it and tried to do the right thing." I said: "no that I was not paying any fee since their story kept changing and there is no proof that I caused any physical damage." In fact, three Verizon employees also determined there was no physical damage. He told me I would have to call Cellular Sales and see if they would pay for it or credit me the $299. I would not be allowed to speak to his manager.
So, I tried contacting Cellular Sales. I finally spoke with Ella. She said they would pay nothing and that Verizon handles all billing. She suggested that it was likely damaged during shipment and to call Verizon. Her name was Ella with the Knoxville, TN office and sh,e was extremely rude and could have cared less that Verizon was about to charge me over $600 in bogus fees. I asked who was her supervisor and she said Amanda, but I could not speak with her. That instead Amanda would call me only if she determined it was worth her time to call. Therefore she could not guarantee I would receive a call from Amanda. Guess what, Amanda has yet to call.
Since then I have talked to three more Verizon Employees (Rickey, Jennifer, and Supervisor Brandon). And guess what ............I have gotten nowhere. The first was Rickey who was very polite and told me he would put in a request for the $299 fee to be waived. He told me that he would call me back by 4-9-15 regardless. Well, he never called.
So, I call the Verizon Customer Service line on 4/14/15 and speak with Jenn or Jennifer in the Washington office. She checks and says the request put in from Ricky is pending and could take 10-14 days. I told her that Verizon is going to charge my account by the 15th for $600. After putting me on hold for several minutes, she stated she would go ahead and credit me the $200 that Mr. Edmund offered 2 weeks ago. I told her that was fine and a start, but I would be disputing the remaining $99 as well. Come to find out it is even more than $299 with taxes and other fees. Verizon wants to add this to my normal bill of $300 for a grand total of $635. Thanks for helping out your hard working customers.
Well, if the story could get any worse. Then after putting me on hold for several more minutes, She then returns and tells me her supervisor (Brandon) will not approve the $200 waiver. He says it has physical damage. And he is willing to do $100 instead. I said: "no thanks, let me speak to him." I also asked her if I would be allowed to speak with Brandon's supervisor......or be dined like Mr. Edmund. She said I would have to ask Brandon.
So, I told Brandon the entire story from the beginning. Brandon goes on to admit that the phone was likely damaged during shipment and it was my fault for not insuring it arrived safely and intact.   YEAH THAT IS RIGHT IT WAS MY FAULT. I asked: "how is it my fault?", since I used the package that Verizon provided, which was the same one that the Verizon Specialist on 2/14/15 told me would arrive at my house and I must simply follow the instructions. I followed all the instructions on the box. And Brandon basically insulted me and said: "you are a Human Being and should have used your own box or bubble wrap." "That is what he would do". I said no, I followed the Verizon instructions and did as I was told. And he said: "no Verizon did not make me use that box   I should have been smarter and used a better box and insured it arrived undamaged." He stated that it was up to me to ensure it arrived undamaged.
I also asked how can Verizon recant on the $200 waiver approved by Mr. Edmund and Jennifer. And he said well that was his offer, and Jennifer misspoke and maybe if I call in again I would get a different offer maybe only $50 dollars.   He was going to put it on the record that I should not get anymore than $100 credited. Unreal.
This is the biggest joke ever. I would like for some advice on how to handle this dispute. I contend that the two local Cellular Sales reps inspected the phone thoroughly and found no damage. A crack whether external or internal would have been obvious. The found no oxidation, no physical damage in the form of scratches or cracks (I have had the phone for less than a year). Furthermore, the Verizon "Technical" Specialist talked to them for 30 minutes asking them questions and troubleshooting. He did not find Physical damage. Instead he determine it was a defect and told them and me to send it back since it was under warranty..........and to use SPECIFICALLY use their return Verizon Box.
What are my options? (1) continuing to talk with incompetent employees, (2) cancelling my contract and paying termination fees, (3) taking them to small claims court. One thing is for sure, I will be first contacting the regional supervisors for Mr. Edmund's and Brandon's Regions. I wonder if I will encounter the same rudeness, arrogance, and overall ineptitude.
Is it commonplace for Verizon Customer Service Supervisors treat customers with disrespect and no allow them to speak with their managers? With this kind of customer service, how do companies like Verizon and Cellular Sales stay in business?

Basically, and this is the truth as I see it: Verizon's policies over-ride their agents. Just like with contracts and people trying to get out of them: The wording of the contract supersedes any claim made by a representative, no matter if they are in person, in store, on the phone, in an email or in a chat session. Reps are sometimes quick to pass a customer along, especially in store and face-to-face, and this can lead to "haste makes waste." An in-store rep may believe a customer sincerely, but it is the inspector on the receiving end who makes the decision as to type of damage. Believe me: I have had to send in a defective phone under regular manufacturer's warranty before, knowing it was software related, but fearing they might find a liquid-detector (white/red sticker inside the phone) tripped and I would be charged $299 or more just because some ambient humidity found its way into the device through the Otterbox case. Imagine sending in 4-5 phones in a year.....I was fairly paranoid, and for good reason.

299.00 damage fee, b.s.!!!!!!!

I received a refurbished iPhone 4 under the 1year apple warranty. My home/power button became stuck, so I went to the vzw store and was told that it was a manufacture defect. I received refurbished phone and sent other phone back. I got my bill and now they charging 299.00 for a damage fee, WHY???
My phone has never been out of its case and I know it's not my fault that the button got stuck. I know I'm not paying for no damage fee when the damage had nothing to do with me! Guess ill find new phone carrier cause this is a big boat load of b.s,!!!!!

The carreir handles this as well ( Except AT&T and Virgin Mobile).
If you have reviewed those articles and still need service for your iPhone, you can contact your carrier(except AT&T and Virgin Mobile) or Apple."
http://support.apple.com/kb/index?page=servicefaq&geo=United_States&product=ipho ne

Verizon hits me with the ** $299 "charging port corrosion" damage fee on a working phone

this must be their new way of stacking the deck against their customers. I called last week because my my phone wouldnt upgrade to ICS. upgrade kept failing. Other than that phone worked fine. After troubleshooting with tech they said since i had never exchanged a phone they would swap this one out with one that would upgrade. Sent me the phone and i sent mine back. THis phone was spotless. Today they email telling em i owe them 299 for damage. I called them and spent 1 hour and 7 minutes on the phone going back and forth. Here is what they told me.
There is corrosion on the charging port. huh?
cant send me my old working phone back
cant send this replacment I have had for 7 days back to them to cover the 299 they want.
So i ended up early terminating my contract for both lines at the cost of 450. I would rather do this than continue doing business with these people. I have had this service for 8 years and this is how they treat you. Any normal person off the street could not know that they would charge you 299 for "port corrosion". its just a way to screw people over. Had i known this would happen i could have just claimed the phone on insurance and gotten a new phone with ICS on it for like 90 bucks instead of these ****** charging me 299!!
So since they wont take the phone back i have had for 6 days the are going to get the 450 early termination plus whatever the phone sells for on eBay. THey can **** it for the rest. Unbelievable. Port corrosion.
On top of that they said i can see the pics myself and supposedly emailed them to me but there was a problem with the email and there are no pics on it. Its just a big SCAM!!
Message was edited by: Verizon Moderator

yea that is a big load of ****. how can they charge you that amount and not even give you a chance for you to send that one back.
so they are basically forcing you to buy a phone from them instead of going the ebay way or insurance claim it.
cancel their ***. good for you! this is the kind of stuff that push people towards insurance fraud.
<Post edited for language per the Verizon Wireless Terms of Service.>
Message was edited by: Verizon Moderator

Am I allowed to MOD the DVR?

In modding I do not mean hacking but this is what I would like to do if it is allowed.
Take my DVR hard drive out and copy it to a solid state drive in its place.
Possible?
I have never done this but thought about it since I am about to do it to my xbox360 for better performance.

No you are not allowed to open the box. If you break it you must pay. I don't think I would like to pay their price. You may add an external drive expansion providing you use the supported drives. To use the expansion with the eSATA port, you must have img 1.9 installed in the DVR. I have heard of success with using unsupported drives, but at that point you can not complain to Verizon. When using the eSATA port, the recordings are put on that drive first.
Term and conditions can be found at the bottom of each page of the web sites.
http://www22.verizon.com/terms/files/FiOS_TV_TOS.pdf
9. EQUIPMENT; MAINTENANCE AND OWNERSHIP OF EQUIPMENT.
(a)
We do not guarantee that the Service will work correctly if you use equipment to access the Service other than the Equipment provided by Verizon. We have no responsibility for the operation or support, maintenance or repair of any equipment, software or services that you choose to use in connection with the Service or with the Equipment provided by us. We assume no responsibility for the operation of the Service if equipment other than the Equipment we provide to you is used to access the Service.
(b)
You acknowledge and agree that at all times ownership of the Equipment shall remain with us and that this Agreement allows you to use Equipment only in connection with your receipt and use of the Service. We may, at our option, supply new or reconditioned Equipment to you. We will repair and maintain the Equipment owned by us at our expense, unless such repair or maintenance is made necessary due to misuse, abuse or intentional damage to the Equipment, in which case you will be financially responsible for the repair or replacement of the damaged Equipment. You also agree that the Equipment will not be serviced by anyone other than our employees or our designated agents or representatives. You further agree not to tamper with or otherwise harm the Equipment, and that you will not copy, modify, reverse compile or reverse engineer any Equipment, software or firmware provided by Verizon in connection with the Service. Upon termination of the Service, or if the occupancy or ownership of your Premises changes, you are responsible for returning the Equipment to us in an undamaged condition, subject only to reasonable wear and tear. Failure to return any Equipment owned by us within 30 days as instructed by Verizon, or returning Equipment in a damaged condition (subject only to reasonable wear and tear), will result in the imposition of an Equipment fee that may be substantial.
(c)
In the event that the Equipment owned by Verizon is stolen, you are required to provide us with a copy of the police report to verify that the Equipment was reported stolen. If no report is produced, then you will be held financially responsible for the stolen Equipment.

There is no Data Loss!

Basically, any Pages file that has been modified and seemingly "overwritten" can be easily restored to its pre-5.0 state within Pages 5 by clicking File > Revert to > Browse All Versions and then selecting the previous version, clicking Restore and then closing Pages 5.0 without saving. That allows you to open the file in Pages '09 and delete Pages 5. Now everything is back to normal and you can continue using '09 until the feature set is restored.
I'm hoping people will continue to explore and verify this, but I've tried it myself and a few others have verified its validity. I started a thread yesterday but it quickly got buried in the swathes of complaints.
robogobo wrote:
Great! Hopefully this means everyone can get back to their old files and continue working in '09 until the feature set is restored to 5.0. Now we can all stop clamoring about Apple intentionally damaging users' work. I was 1000% sure that wasn't the case. After "Save As" was depricated, Autosave and Version History are part of a normal workflow (except for those who rejected the whole idea of auto save - but Apple didn't), which explains why files were not explicitly duplicated with the upgrade and no warning was issued.
Does this work for you, Peter? If so I hope you can see the value of actually using the product before jumping on the bashing bandwagon.
Karabuni wrote:
Seems to work - I've unplugged the external disk as well as turning off Time Machine. Old versions are there, and not only that, when the restored file is loaded into 5, it looks the same as it did in 4.3., whereas if just the latest one is opened, layout is, er, not right.
The "unrestored" file has layout errors, whereas, the "restored" one still looks OK when reopened, even after making a few changes. This might not be the case if a "removed" feature has been used, such as linked text boxes - they are there but not linked.
You will not be able to open this file in 4.3 if you make changes, as robogobo also said.
So, are the earlier versions inside the new one? Word docs have all sorts of old stuff inside if you open them in BBEdit, especially if the author has used an earlier letter to someone else as a template, and altered the text. Having looked at a 4.3 xml file there isn't any changed/deleted text or other obvious stored changes. So they must be somewhere else, I suppose.
The 5 files are zipped .iwa, and I haven't found anything that the system will allow to open them (unidentified developer).
robogobo wrote:
Could someone please verify this? Basically it would mean the transition from 4.3 to 5 is at least non destructive and we're dealing with a loss of features here but no data loss.
robogobo wrote:
Browse All Versions:
Now I hadn't tried this before, but it was on my todo list. When I first noticed problems with files opened in Pages 5.0, I was simply restoring files from Time Machine in order to get back to the original version for 4.3, thinking it was necessary for version history. But correct me if I'm wrong, Time Machine isn't necessary for browsing documents version history. Is that right? I just tested it and it seems to work with my Time Machine disk disconnected. Can someone verify this?
I just opened an old 4.3 document in 5.0, made some changes, saved and closed it. Then I tried to open it in 4.3 and of course it wouldnt open. So I opened it again in 5.0, went to File > Revert to > Browse All Versions and it opened up the interface, which looks like Time Machine (I always assumed it was) but I think it's not. Anyway, I went back to the old version, hit restore and then closed it without saving. I can now open it again in 4.3 in its original state!
Did everyone already know this? If it's true, then there isn't any permanent damage being done, and everything can be reverted to originals from within5.0. I think this is great news.

Jeff Shenk wrote:
If you upgraded directly from Snow Leopard to Mavericks, and never had Versions in Pages 4, can you still revert to the oldest version in Pges 5 and get a Pages 4 document?
The documents brough into Mavericks from Snow Leopard should still be considered the original versions before they're opened in Pages 5, so I think it would work. Probably best to open them in 4.3 on Mavericks first though, to be safe.
At any rate, data loss is only a problem if you have opened the only copy of a document with a new, untried application, and in that case, you are acting as though it isn't a very important document, anyway.
Couldn't agree more.

IPhone 6 Plus bent twice

Hi,
I bought my iPhone 6 Plus 128GB on launch day and I have since had it replaced twice. The first time it had hundreds of stuck/dead pixels on the screen and the second time it was bent.
Around 2 weeks after getting the second replacement, I placed it on a table to check that it hadn't happened again. And it had, in exactly the same way (upper left hand side is bent upwards). Don't try and tell me that I am being careless or that I shouldn't be putting it in my pocket - it's a phone. I had my iPhone 5 replaced twice as well and the second time I had it replaced (again for a faulty screen), the Apple Store Genius said it was in the best condition he had ever seen for a 9 month old phone. I take a ridiculous amount of care with my products. I keep my phone in fairly loose FRONT pockets without anything else in them and there is absolutely no reason for it to be bent after only a few weeks with a case on. This happened about 4 weeks ago and since then it hasn't got worse. It seems to just bend to a certain place and then stays like that (like my previous one).
My question is, has anyone else had to get their bent 6 Plus replaced more than once, and if so, did you have to pay for the second one? Do they check for previous replacements?
Thanks.

AndrewW500 wrote:
I always keep my phones in cases. I wouldn't risk leaving the house without one. I switch between an aluminium SGP case and the official Apple one. For it to be bending at all is ridiculous given that its a phone and they are designed (or should be designed) to be put in pockets, but to be bending when it's in an official case I find unbelivable.
It's not as if I have a 'demanding' lifestyle... I'm at university and work in retail. It's kept in an empty, large front pocket in a case. There is absolutely no reason for it to be bending. I'm a huge Apple fan and 99% of the time I will defend them but in this situation I cedtainly won't be. I spent £800 on this phone plus a contract so I expect it to be able to go in my pocket without deforming.
I was one of the people who thought it was ridiculous to claim it could bend at first, however it's undoubtedly an issue and I can't believe some are saying it's not. Regardless, I'll book an appointment whenever I have time and I'll see what happens.
It bent because excessive force or pressure was applied to the device. That's basic physics. My iPhone 6 Plus has not bent whatsoever, because I have not applied or allowed any excessive pressure or force.
Contact Apple for your support options. Unless you have AppleCare+, you may be looking at an out-of-warranty/physical damage fee of $329 USD + tax. With AppleCare+, you may be looking at only a $79 USD + tax deductible.

Disappointed, can no longer trust Verizon for customer service

Looks like I'm not the only one disappointed in Verizon's customer service, I've already seen a number of complaints on forums and this website itself.
I'm writing this "discussion" in efforts to get something done about Verizon's customer service. Yes, I know there are good customer service representatives but also there are bad representatives that can definitely bring it down for customers like myself.
I was charged $299.99 for returning a damaged device after getting a warranty exchange for a different model. I was on my third model of the pantech breakout and started seeing the same issues I had with previous phones on my current phone, I called customer service and was told by an extremely rude representative to "buy a lotto ticket, because the chances of multiple phones having the same issue is the same as you winning the lotto." Her tone was sarcastic and rude which offended me and closed any chance of me willing to work with technical support or other representatives to fix this issue. My previous pantech breakouts and the one I was using had issues of my SD formatting, SD ejecting without me doing anything, contacts disappearing, phone memory deleting to make room for updates that I had turned off, and basically I was losing data on my phone from pictures, contacts, to personal emails and content without me even doing anything. I went through 3 models and worked with technical support to change my phone, SD card and back memory up but still had a number of issues. This is when I called and was told to buy a lotto ticket. I was extremely upset with the representative and told them to not send a warranty exchange phone because of her rudeness and attitude. I visited a local verizon wireless store and told them my situation and was given a deal - buy the battery of a samsung s3 and get it for free - note that i did have a small crack on my screen which the sales representative saw and DID NOT mention anything about there being a damage fee. I understand that on the box you use to return the device it does say that there will be a fee for damaged devices, BUT my issue is - why did the sales representative not notify me? Verizon was expecting back a pantech, not the samsung they sent out ... either way I had to send back my pantech, why not reconfirm there will be a fee?
I called verizon's customer service and told them my current situation, the lady told me to get in contact with my local store in which I did the exchange. Here are my call records:
Friday - verizon wireless center --> local verizon store (was told they will call me back monday after figuring out the problem)
Monday - NO call
Tuesday - I call my local store, the manager was not working and they told me to call on Wednesday which was when the manager will be in
Wednesday - NO manager, and the local store told me they will call me on Thursday
Thursday - I waited till 4pm (California time) and did not receive a call so I called them, they tell me that the fee is valid because "none of their representatives will EVER sell a phone without notifying their customers of any damage fees"
First of all, it took 5 days to even get a solid answer of my bill, and let alone ... the manager can't simply push the "verizon customer satisfaction guarantee, no one will sell a device without notifying customers of fees" slogan around and tell me I'm lying and that fees are valid. I turned to verizon's customer service for help and was told I can return my device and lose the fee, I asked if I would be given my old device back - NO I wont, so then what device do I use? NO device was to be given to me which sucks because I then would lose $150+ initial payment for getting a pantech breakout then the $40 for the samsung battery and was left with no phone.
After talking with supervisiors and managers, I was given the last deal - 25% off the $299.99 fee
My issue with verizon is that I do not understand WHY customers (myself) have to pay such fines when the issue lays within their customer service and sales representatives. I understand the issue with returning a damaged device BUT i do NOT understand why I am the only one having to pay consequences for this whole issue? Verizon is a big company, so are the under the impression losing one customer is nothing? I will now be returning my samsung s3 and doing an early termination because I am fed up with customer service, I believe it is wrong for anyone to be treated this way and then have to pay. I would rather pay the early termination, then be stuck with people telling me to buy lotto tickets and me to stop lying.
Verizon needs to do a check up on their customer service representatives and work on getting the window of communication open and seriously attend to the needs of customers because they just lost one customer who has been with them since 2008

I was charged $299.99 for returning a damaged device after getting a warranty exchange for a different model. I was on my third model of the pantech breakout and started seeing the same issues I had with previous phones on my current phone, I called customer service and was told by an extremely rude representative to "buy a lotto ticket, because the chances of multiple phones having the same issue is the same as you winning the lotto." Her tone was sarcastic and rude which offended me and closed any chance of me willing to work with technical support or other representatives to fix this issue. My previous pantech breakouts and the one I was using had issues of my SD formatting, SD ejecting without me doing anything, contacts disappearing, phone memory deleting to make room for updates that I had turned off, and basically I was losing data on my phone from pictures, contacts, to personal emails and content without me even doing anything. I went through 3 models and worked with technical support to change my phone, SD card and back memory up but still had a number of issues. This is when I called and was told to buy a lotto ticket. I was extremely upset with the representative and told them to not send a warranty exchange phone because of her rudeness and attitude. I visited a local verizon wireless store and told them my situation and was given a deal - buy the battery of a samsung s3 and get it for free - note that i did have a small crack on my screen which the sales representative saw and DID NOT mention anything about there being a damage fee. I understand that on the box you use to return the device it does say that there will be a fee for damaged devices, BUT my issue is - why did the sales representative not notify me? Verizon was expecting back a pantech, not the samsung they sent out ... either way I had to send back my pantech, why not reconfirm there will be a fee?
Crack voided the warranty, hence the 299.99
The rep made a mistake by judging this as a phone that could be exchanged by warranty, when it wasn't. Plus he / she should have informed you about the fees that do occur when / if the phone seems to be physically damaged.
How did you know the phone had a crack?
I called verizon's customer service and told them my current situation, the lady told me to get in contact with my local store in which I did the exchange. Here are my call records:
Friday - verizon wireless center --> local verizon store (was told they will call me back monday after figuring out the problem)
Monday - NO call
Tuesday - I call my local store, the manager was not working and they told me to call on Wednesday which was when the manager will be in
Wednesday - NO manager, and the local store told me they will call me on Thursday
Thursday - I waited till 4pm (California time) and did not receive a call so I called them, they tell me that the fee is valid because "none of their representatives will EVER sell a phone without notifying their customers of any damage fees"
First of all, it took 5 days to even get a solid answer of my bill, and let alone ... the manager can't simply push the "verizon customer satisfaction guarantee, no one will sell a device without notifying customers of fees" slogan around and tell me I'm lying and that fees are valid. I turned to verizon's customer service for help and was told I can return my device and lose the fee, I asked if I would be given my old device back - NO I wont, so then what device do I use? NO device was to be given to me which ***** because I then would lose $150+ initial payment for getting a pantech breakout then the $40 for the samsung battery and was left with no phone.
In this case you could return the phone and use the $300 or even less to purchase another phone of contract (third party sites).
After talking with supervisiors and managers, I was given the last deal - 25% off the $299.99 fee
This would be the best option in my opinion as you'll get a great phone for discounted price
My issue with verizon is that I do not understand WHY customers (myself) have to pay such fines when the issue lays within their customer service and sales representatives. I understand the issue with returning a damaged device BUT i do NOT understand why I am the only one having to pay consequences for this whole issue? Verizon is a big company, so are the under the impression losing one customer is nothing? I will now be returning my samsung s3 and doing an early termination because I am fed up with customer service, I believe it is wrong for anyone to be treated this way and then have to pay. I would rather pay the early termination, then be stuck with people telling me to buy lotto tickets and me to stop lying.
That problem is solely based on the store, and who manages it. Same goes for every other business out there.
Same goes for the Customer Service line.

Apple customer service...A+

I'm posting this so people know problems and issues get resolved many times and that hardware or software defects happen with the best companies.
I bought a refurb iphone 3g in December 2008 and my warranty expired in August 2009 (90 days is the minimum on refurbs, but I would guess most have longer warranties). I started having problems a few days before the OS 3.1 release, and the problems had been sporadic on my iphone since that time. I had attempted all the usual fixes, and I had come to the conclusion my phone was defective, going into infinite reboot/shutdown, but out of warranty since August of last year. The only way to keep it from shutting down was to turn off autolock and passcode lock. However, the battery would drain in 5 or 6 hours sitting idle.
It finally got the to point I couldn't use any of great features of the phone, and although I didn't want to pay for a new refurb, I figured that was my only option. I made an appointment to take it in today to an Apple store. They looked at it, saw there was no physical damage, typed some stuff in their database, and gave me a new phone built in the 51st week of 2009.
Thanks Apple!

As Michael Black pointed out, there's no reason to think they'll backup your data and restore it to a new device. This is something you should be doing. Its your data, you should have had the foresight to perform constant backups on it. Apple is not your parent, it does not, and should not need to worry about your data.
Why do you expect such a service from them is the better question? What company does this, that you now expect Apple to do it also?
Apple does many things, but your data in the end is your responsibility.
As far as the warranty goes, Warranties have life spans, they do expire. even Apple care + . You paid for it for 2 years. Should this have happened during those 2 years you would have been covered, and only need to pay the quite accidental damage fee you get for being covered by Apple Care + , but you would still need to pay. Why exactly do you expect Apple to replace your iPad free of charge past your warranty expiration? Would you exchange a computer for a new one if you broke it? Would you go back to a car dealer 5 years after purchase and expect a new one from them for free because you crashed it?
The fact that you are out of your warranty period for Apple Care + simply means you'll need to pay an out of warranty replacement fee. The Genius bar appointment is merely so you can do this over the counter at an apple store. There is nothing mysterious about it.
You broke it, you are out of warranty, you need to pay. The fee is quite lower than having to buy a new one, so even then, they are helping you out by not charging you the full amount for a new device. Not sure what else you expect them to do.

Charges with Tmobile if you port a number. I was misinformed.

I was not informed by Verizon that when I opened this account that I would be charged a whole billing cycle with my prior cell provider which was Tmobile. In fact the people at Verizon where I purchased the plan told me I did not need to do anything. First off I believe it is improper that T-mobile had my billing Cycle from the 8th to the 8th but had my contract ending on the 16th. I believe their portability charges to be in fact thievery and anyone consorting with them to be guilty of Racketeering on a large scale because no one can escape the full billing with Verizon telling you that you need to do nothing to transport the phone number to a new phone and then Tmobile sitting on the port completion until the 8th of the following month. Verizon told me I needed to do nothing that the porting was their business and they would complete it in a day. I was under the impression at worst I could be billed for 10 days.
   Anyway today is the 15th of October 2011 and I just paid a 127.38 cent bill at Tmobile who's customer support rubbed my nose in the fact that I could do nothing about Tmobile effectively stealing somewhere in the neighborhood of 70 dollars from me. Yes the bill gave me a breakdown of 24 dollars for the eight days and then billed me on September 16th the day that my service contract terminated for 69 bucks and change. I do not intend to let this go as this wording done by Tmobile to permit them to do this was done in 2010 while I was burying a family member and arranging probate and such. I was not fully informed by Verizon but people here need to know that unless you call Tmobile when you switch the pain of being shorted what I consider to be a serious amount of money will be exactly what will happen to you. I have not finished as well because these are what I consider to be intentional damaging charges by Tmobile after not missing a bill and employing them for eight years faithfully. This is what you get for being faithful. It even says it on my bill. Faves unlimited Loyalty plan.
   There were a couple reasons I cancelled them. The main reason is that Tmobile has no coverage anywhere off an interstate or the edge of nearly any town in Wyoming for instance. They could not meet my demands. The other reason and I am sure there are literally thousands more people who had this happen. I had no text plan with Tmobile. They sent me numerous text messages themselves which I had all text messages set to blocked. Then they had the gall to charge me for their messages they sent me. That itself should spark an investigation to see where they keep the other set of books. Yeah the ones that are not cooked.
   So as of today I was made aware by their so called customer service that because I did not call them on September the 16th when I had Verizon take my business that I am not only responsible for an additional 70 dollars in charges but they tell me this with great joy and a daring tone. The people that sold me the plan said that I did not need to do anything and I would be fine as long as my contract was up that day with Tmobile. I am here to tell everyone that is not so according to Tmobile and I have a bill and a receipt along with a T&C quote to file with my now permanent dislike for Tmobile because this action lacks full disclosure and in fact I was mislead apparently unknowlngly by Verizon. I just thought everyone should know that while I was being told by the salesman there would be no problem and my wife was saying I should not worry that you should always worry and being in a tough economic situation right now has me quite **bleep**. I have told consumer affairs and next I am seeking anyone who can make a valid ruling on the obvious theft of my money both through the charges of messaging when it was blocked and clearing my portability on the 16th yet intentionally charging me through October 07th 2011 .

IRNewton wrote:
I was not informed by Verizon that when I opened this account that I would be charged a whole billing cycle with my prior cell provider which was Tmobile. In fact the people at Verizon where I purchased the plan told me I did not need to do anything. First off I believe it is improper that T-mobile had my billing Cycle from the 8th to the 8th but had my contract ending on the 16th. I believe their portability charges to be in fact thievery and anyone consorting with them to be guilty of Racketeering on a large scale because no one can escape the full billing with Verizon telling you that you need to do nothing to transport the phone number to a new phone and then Tmobile sitting on the port completion until the 8th of the following month. Verizon told me I needed to do nothing that the porting was their business and they would complete it in a day. I was under the impression at worst I could be billed for 10 days.
   Anyway today is the 15th of October 2011 and I just paid a 127.38 cent bill at Tmobile who's customer support rubbed my nose in the fact that I could do nothing about Tmobile effectively stealing somewhere in the neighborhood of 70 dollars from me. Yes the bill gave me a breakdown of 24 dollars for the eight days and then billed me on September 16th the day that my service contract terminated for 69 bucks and change. I do not intend to let this go as this wording done by Tmobile to permit them to do this was done in 2010 while I was burying a family member and arranging probate and such. I was not fully informed by Verizon but people here need to know that unless you call Tmobile when you switch the pain of being shorted what I consider to be a serious amount of money will be exactly what will happen to you. I have not finished as well because these are what I consider to be intentional damaging charges by Tmobile after not missing a bill and employing them for eight years faithfully. This is what you get for being faithful. It even says it on my bill. Faves unlimited Loyalty plan.
   There were a couple reasons I cancelled them. The main reason is that Tmobile has no coverage anywhere off an interstate or the edge of nearly any town in Wyoming for instance. They could not meet my demands. The other reason and I am sure there are literally thousands more people who had this happen. I had no text plan with Tmobile. They sent me numerous text messages themselves which I had all text messages set to blocked. Then they had the gall to charge me for their messages they sent me. That itself should spark an investigation to see where they keep the other set of books. Yeah the ones that are not cooked.
   So as of today I was made aware by their so called customer service that because I did not call them on September the 16th when I had Verizon take my business that I am not only responsible for an additional 70 dollars in charges but they tell me this with great joy and a daring tone. The people that sold me the plan said that I did not need to do anything and I would be fine as long as my contract was up that day with Tmobile. I am here to tell everyone that is not so according to Tmobile and I have a bill and a receipt along with a T&C quote to file with my now permanent dislike for Tmobile because this action lacks full disclosure and in fact I was mislead apparently unknowlngly by Verizon. I just thought everyone should know that while I was being told by the salesman there would be no problem and my wife was saying I should not worry that you should always worry and being in a tough economic situation right now has me quite **bleep**. I have told consumer affairs and next I am seeking anyone who can make a valid ruling on the obvious theft of my money both through the charges of messaging when it was blocked and clearing my portability on the 16th yet intentionally charging me through October 07th 2011 .
... That's all on you and has nothing to do with the carriers in this regard. YOU agreed to their terms when you got service. I ported a number over from T-Mobile myself and that's how it is and it says so in their Terms and service which YOU and I agreed to. I assume you haven't read it completely like you say you have. It's in there, and always been in there.

Is there a way to turn off/disable digital optical out? 1.9 iSight

I have an iMac 1.9 with iSight. No sound from speakers except the startup chime.
The digital optical out sound connecter is bad and the red light is on, and no it is not a matter of just getting the red light off... the connector is psychically broken as there is a little spring in the connector that came loose somehow.
So I was wondering if somehow if digital optical sound could be disabled thereby allowing regular sound work?
Thanks,
Bill...

Digital or analog output is determined by the connector inserted into your now-damaged socket. There is no way to 'turn off' digital output in such a manner that analog output will then be 'turned on.'
I'll check to determine if your logic board can be repaired at a reasonable price and post back. Apple's stock solution is to exchange the module, and in your case, this otherwise exchangeable part if covered by warranty or an AppleCare extension to it would not typically be covered, because of what would be construed to be 'user abuse.' Don't be offended: that's the official term. Not an indication that you intentionally damaged to component.

My storm 9530 is showing a red light ..HELP ME PLEASE !!!

My storm 9530 is showing a red light about 7 seconds and cuts off i am not even seeing anything like a missing battery or the blackberry reboot on the screen.after. when i connect it to my PC it dose the same thing but i keeps doing it over and over.

I'm sorry, but I don't think I fully understand what you said there. And I did use the word "accidental"...I did not mean to imply any intentional damage done by anyone.
Are you saying that the original problem you reported (not being able to boot up) existed before you had any work done on the device? If so, then that actually complicates matters even more -- having changed out so much of the internals of the device may have, as I say, damaged something further. Or, it is also possible that the parts you replaced caused no additional damage and are functioning fine -- but they simply did not include whatever it was that was originally damaged/failed.
I also do not understand what you say about "did just that"...I cannot tell if that means you did the battery swap as I recommended, nor what the specific results were if indeed you conducted that test. For example, specific results from a battery swap could include:
Both devices work fine with either battery
The original device still does not work with the other battery, but the other device works fine with the battery from the original
The original device works fine with the other battery, but the other device does not work with the battery from the original
Etc, etc. etc...there are several variations of possible results, and the specific result from each device using the other battery is what provides the clearest indication of if the battery is causal or not. But, from your words, I do not understand your specific results...I'm sorry that I'm not understanding you.
Nevertheless, if your battery swap test result is as described in item 2 above, then that indicates a hardware problem with the device itself. And again, at an internet distance, hardware issues are nearly impossible to diagnose -- nothing can replace in-hand evaluation by a qualified technician.
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Proxy application for mac

Hi;
Is there any Proxy application for the Mac? I used UltraSurf on my PC. Is there any similar application for the Mac?
I have already tried NetShade but proxies provided are not that helpful.
Thank you.

I have found a site that gives an Unofficially ported version of ultrasurf for mac. I created a video about it which is on youtube. http://youtu.be/6tUzvcyEnYQ
Remember this is unofficial version of the Ultrasurf software.
For copyright reasons I must mention:
Ultrasurf is the flagship software product from UltraReach. This software is free for your personal use and can be downloaded officially from UltraReach.com http://www.ultrasurf.us
UltraReach grants to you to use and distribute this software, but you are not allowed to disassemble, decompile, or reverse engineer such software. You are not allowed to use the Ultrasurf to intentionally damage, slow or crash UltraReach computer system. If you receive Ultrasurf from other parties, UltraReach is not responsible for any damages or losses, virus free, and function-guaranteed from your use of the software.

Will Apple replace an EXTREMELY BAD condition iPhone 5?

I bought it off eBay for quite cheap, it has scratches all over and the worst of all, the previous owner had sanded the bezel for some reason. Well anyways the condition is not the reason I want to exchange, it has a dodgy home button and over the past few weeks I have noticed the earpiece sound is getting lower and lower.

I know for a fact that they change damaged iphones for a price. I don't know whether or not it would apply for this kind of clearly intentional damage, though.

Samsung Stratosphere Screen Fragile

Hello!
Has anyone had the experience of the Samsung Stratosphere screen cracking VERY easily? My wife just lost her 3rd stratosphere, and each time she has had a protective case, and each time it was just in her purse. Last time we paid money for a refurbished one, and we just can't afford to keep paying for a new phone every couple of months. Has anyone had any luck calling Samsung, or has Verizon been helpful at all?
Thanks!

Hello community!
Having any kind of malfunction with your cellphone is never fun. We know how important these devices have become in our life and we want to ensure they work properly and look great! I tend to think of our cellphones as investments because we want to keep them in the best of conditions.
This type of difficulty walks a very thin line due to outside forces, but I would at least like to provide some feedback and some expectations.
There are qualifying factors that would allow for your phone to be replaced under the manufacture warranty if there is a crack underneath the top layer of screen glass.
1. There must be no other physical sign of external damage visible with the device.
2. The outer screen must be smooth to the touch, with no external screen compromises.
3. There should not be any indication of bleeding on the screen.
4. There should be no indicators of Liquid or Physical damage on any other parts of the phone.
If there is additional damage found on the equipment, the devices would be subject to a nonrefundable Device Damage fee.
Keep in mind this is provided warranty from the manfacture of the phone and is subject to change in the future. I personally want to add to this subject that we are absolutely here to help as much as possible.
I trust this was helpful information and I look forward to each of you enjoying the phone as you should.
Thank you
MelissaM_VZW
Please follow up on Twitter @vzwsupport

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