Interaction Record Number

Hi Experts
Can you please tell me in which table, the interaction number will get stored?
If we check, early number assignment, Can we pass the record number, Before we save the conversation? Or Is it get stored in any buffer table?
Please kindly guide me
Surya

Hi Surya,
the interaction record is a oneorder document like opportunity or activity or serviceticket.
All one order numbers and guids are stored in CRMD_ORDERADM_H.
Kind regards
Manfred

Similar Messages

Finding CRM Order number from Interaction Record number

In our scenario when a CRM Order is created, an interaction record also gets simultaneously created. If I want to find out the Order number based on the corresponding interaction record number, how will I achieve it through linking tables?

Hi,
Use FM CRM_ORDER_READ and check ET_DOC_FLOW.
Hope this helps!
Best regards,
Caíque Escaler

Interaction record number is populating in"Related Knowledge Article" field

Hi,
I'm creating a Problem in IC....Once I click on save in problem management a interaction record will be created which was expected but the Interaction record number is Populating automatically in the "Related Knowledge Article & Related request for change" fields in the Problem management....No clue of where I need to change the things....Please advise...
KK.

KK,
It looks like the issue is with your document flow. Most likely the standard handler class CL_CRM_DOCFLOW_RUN_BTIL was replaced with some custom class. This is where SAP cleans up those follow up transactions (eg: IRs) which do not match the correct type requested (eg: Problem, KA). Check your config in:
Customer Relationship Management -> CRM Cross-Application Components -> Generic Interaction Layer/Object Layer -> Component-Specific Settings -> Business Transactions -> Define Custom Handler Classes for Business Transaction Model Nodes
If the class for object BTDocFlow has been replaced, look into the new class, specifically method GET_MULTI_ID. (Note that you have to append RUNBTIL to the structure name in this table to get the actual class). This method is where SAP does the cleanup work. If this method does not have all the logic that is available in the SAP standard class, then that is why your IRs are not getting filtered out when SAP is trying to find related Problems or Knowledge Articles.
Hope that helped. If not, let us know so that we can suggest another direction.
Rahul

Status in Interaction Record update based on a follow up Business Transacti

Hi
I put in place within ICWC the Interaction record creation as initial step followed by a creation of a Service ticket.
I would like at the Completion of my service tickets the interaction record to be completed automatically as we dont want any agent to manually complete them.
Thanks in advance
Aurelien
CRM 4.0

Hi,
I tried to come back to the idea of the Status Completed as default when Interaction Record is created.
My scenario is:
Confirm BP
Confirm IBASE
Click Service ticket on the left Menu (Interaction Record Menu is not visible anymore)
then i am on the ticket...
I noticed different small problems:
1/ The service organisation determination is not trigger anymore at the ticket creation, it is triggered only when an update occur on the ticket, in my case only when the classification is filled.
2/ When i saved the ticket, the Interaction Record appears in the Business Context, when i click on it (it is completed straigh away), but an error is present in the Interaction record, CRM_ORGMAN - 039 (Enter an organizational unit (Service))
When i had set up my interaction record status profile with more than one status (not Completed straight away) the error number 2 never occured.
The error number 1 always occurs if i use the scenario in ICWEB:
When i use one transaction type to multiple transaction type as dependent business transaction type, in my case the transaction type linked to my Business transaction profile (interaction Rec) is ZS33, then as default Service Transaction in the Dependand transaction i used a ZEST.
Config done in SAP Implementation Guide -> Customer Relationship Management -> Interaction Center WebClient -> Business Transactions -> Define Business Transaction Profiles
In case that i used directly ZEST as the default transaction type for my Business Transaction profile the Org determination occurs correctly.
As anyone seen this problem before?
Or is there anything to do to transfer the org from the Interaction Record to the Service Ticket? is there a link?
I have been through all the topics about Interaction record but couldnt find anything related to my problem.
Thanks in advance
Aurelien

How to trigger an SMS after creation of Activity / Interaction Record

Dear Experts,
Our Client requirement is to trigger an SMS immediately after creation of an Interaction Record. I want to define an Action for this.
But what processing type should I use for SMS, (like Method Call, Smart Forms Mail / Fax / Print and Workflow). We are using an external service provider domain to send SMS to our customers. It has been configured in SCOT.
But from CRM configuration front there is no specific processing type for SMS. then how system reads telephone number from the BP master.
Kindly help me to resolve the issue, your suggestions will be highly appreciated.
Best regards
Raghu ram

Raghu,
In your case you could copy a "print" action method class and create a z-version. Then modify the print action method so that the smartform output triggers a call to your output type.
Or you could just code a new method that creates a new BCS send request using the CL_BCS document and your output type.
It just depends on how whether you want to use smartforms to build the message or build it in some other method.
Take care,
Stephen

Automatic creation of interaction record

Hi Experts,
We have a requirement to create the interaction record automatically. Below is the scenario.
1. E-mail will have a subject specified with BP number, On receiving of an e-mail from a business partner(Customer)
2.The system has to pick the BP number,category from the e-mail subject
3. After the above mentioned step2 , system has to generate an interaction record automatically by taking the information from the e-mail subject.
Please provide your inputs on how can i achieve the above requirement. I am looking into ERMS, i am not sure whether it really required in the above mentioned scenario. Thanks
Regards,
Lakshmana.P

Hi Lakshmana,
There is ERMS service very similiar with your requirement: AH_CREATE_IR (corresponding class: CL_CRM_ERMS_AH_CREATE_IR). Instead of searching the BP in the subject, it tries to find it by searching with the sender email address.
So, I would create a new service based on this one (including a new class based on CL_CRM_ERMS_AH_CREATE_IR) and assigned it to my ERMS service manager profile. Then I would adapt the new class to meet your needs.
Hope that helps.
Kind regards,
Garcia

View Interaction Record not associated to BP

Hi,
We are using IC WebClient Interaction Record to log issues. process followed is as below
IC Agent -> Go to Interaction Record --> use IR to log issue > Go to Email> send Interaction Record thru email to a dedicated ID.
But if the Interaction record is not associated to BP,can we trace it? Where can we view the Interaction Records for agents.. the ones that did not pertain to any particular BP
All help is welcome
Warm Regards
Sulakshana

The Interaction Record is associated with the transaction type configured for IC Web Client.
Each interaction record will be assigned with transaction number,you can see the transaction number as soon as you create it in the IC Web Client.
You can even create a interaction record without associating it to BP's.
So you can find the Interaction record in the system table
crmd_orderadm_h based on the created user and transaction type.
You can even open the Interaction record in the wingui activity management.
Thanks,
Thirumala.

Interaction Record History & Notes History

Hi All -
I have a question regarding the Interaction Record history & Notes History assignment blocks in the IR Work Center Page.
The IR Work Center page has an assigment block to list the recent interaction records and notes history. However, this component lists only the last few interaction records and their corresponding notes history. (Like the last 4).
Is it possible to increase this number through configuration? Or does it need to be an enhancement to the notes history and interaction history components?
Regards,

Hi Nikhil,
Yes, it is possible to increase the number of interaction records that are being displayed.
The code that is limiting the number of interaction records to 4 is present in the Custom Controller ICCMP_BT_IRHIST/CuCoIRHist. The code is present in the method GET_LAST_INTERACTIONS of the implementation class of the custom controller.
The below code results in only a few Interaction Records based on the confirmed partner;
TRY.
      CREATE OBJECT lr_query_service.
    CATCH cx_crm_unsupported_object.
      me->typed_context->btordercusthist->clear_collection( ).
      RETURN.
ENDTRY.
lr_query_service->set_query_parameters( it_parameters = lt_parameter ).
lr_queryres_col = lr_query_service->get_query_result( ).
If all the Interaction Records are to be fetched from the database, then the search query 'BTQuery1O' needs to be executed. The parameters for partner number and object_type are to be passed.
Once, result query is obtained, the same collection can be set to the context node BTORDERCUSTHIST of this custom controller.
Finally, the code to limit the number of Interaction records to 4 which is given below needs to be commented;
* restrict to 4 result entities
lr_bo = lr_queryres_col->find( iv_index = 5 ).
WHILE lr_bo IS BOUND.
   lr_queryres_col->remove( iv_bo = lr_bo ).
   lr_bo = lr_queryres_col->find( iv_index = 5 ).
ENDWHILE.
Regards,
Jekin

Replication of Interaction Record from CRM to ISU

Hi All,
We have a requirement to replicate the interaction record from CRM to ISU. Requirement is such that we have to keep the BP Contact number same as the object Id of the Interaction Record in CRM. Currently we are using CRM 5.2.
Any suggestion.
Regards,
Manish

I mentioned EMIGALL because that's the ISU migration workbench... and if there is a need to create BP contacts with external number range, that's definitely when transferring data from the legacy system into a brand new SAP system. So: as I don't have an ISU system available right now, may you please kindly check if migration object BCONTACT allows external numbering? If yes: you get your function module. If no: I guess that's because this is not supported by SAP.
More information about EMIGALL can be found here:
[Migration workbench cookbook|https://websmp208.sap-ag.de/~sapdownload/011000358700000500572009E/Guideline_ISMW.pdf]
Regards,
Nicolas Busson.

How can i get the tax code from Condition record number

Hi all,
i have the Condition record number from which i have to get the tax code as i looked inthe KNOP that Condition record number there but no tax code is maintained there.
so is there any other way to find the tax code for particular Condition record number
Regards
suresh

hi suresh,
can u tell me the field name for condition record number and in which table it is stored.
because i knew one condition number which is stored in table EKKO and the field name is
KNUMV- Number of the document condition.
from ekko take relevant details and look for ekpo where u find the tax code
filed name of the tax code id MWSKZ- Tax on sales/purchases code

Interaction Record Activity

Dear friends,
In my business scenario i create interaction record for every call to any customer and i create follow up activity like visit or appointment to this customer but some times i want the system to stop the user if he create two visits with the same time in any calendar of any employee.
Best Regards,
Mohamed

Hello Mohamed,
ORDER_SAVE Badi is called during saving. Here can you
implement (Meth CHECK_BEFORE_SAVE) your own coding / requirement.
Regards,
Reshma Rao

Follow up email creates a interaction record in business context area

Hi experts,
We have just upgraded system to 7.0. here we are facing a problem when we create a service order and save it.then we go to inbox and search for the service order->create afollow up activity->go to the action and send a follow up email.
Now as per requirement: once we send the follow up email it should appear in the business context area with status "out email"
but here once we send the email another interaction record is getting created in business context area and when we click on the interaction record we have the email with status"sent email" in the activity clipboard.
even If we go to SOST t.code we find the email which was sent is listed here.
if anyone has faced similar issue kindly suggest.
Thanking you in advance,
Deepa

Hi Joaquin ,
I have already gone through Notes 669072 scenario 1 and all teh customising is maintained properly.
The main issue is as per requirement when we send the follow up email it should not create a new interaction record and the sent email should appear in the business context area.
Regards,
Deepa

Follow up email creating a interaction record

Hi experts,
We have just upgraded system to 7.0. here we are facing a problem when we create a service order and save it.then we go to inbox and search for the service order->create afollow up activity->go to the action and send a follow up email.
Now as per requirement: once we send the follow up email it should appear in the business context area with status "out email"
but here once we send the email another interaction record is getting created in business context area and when we click on the interaction record we have the email with status"sent email" in the activity clipboard.
even If we go to SOST t.code we find the email which was sent is listed here.
if anyone has faced similar issue kindly suggest.
Thanking you in advance,
Deepa

Hi Joaquin ,
I have already gone through Notes 669072 scenario 1 and all teh customising is maintained properly.
The main issue is as per requirement when we send the follow up email it should not create a new interaction record and the sent email should appear in the business context area.
Regards,
Deepa

Object for interaction records, service tickets and follow-up activities

Hi,
I need business objects or Function modules(anything) that contains the data realted to interaction records, service tickets, and follow-up.Please help me by mailing to my mail [email protected]

My question was answered by Experts.
1.I tried with the code to retirve GUID,HEADER/ITEM Guid's related to the BPnumber from CRMF_ORDER_INDEX table.
2.I have stored header/item GUID's in different internal tables and append all the values that fetched above with in the loop.
3. Clear header/item guid's,that they can have next value in the loop.(Important)
4.Next step call the FM CRM_ORDER_READ with in the loop and assign import/export parameters.
4.Display the records.
Thanks for Everything.........

Interaction records,Service tickets,Follow-up activities

hi all!
I need objects (FM, BDocs...Etc...) that related to interaction records, service tickets, follow-up activities of the business partners.
can anybody help me out.
regards
sachin

My question was answered by Experts.
1.I tried with the code to retirve GUID,HEADER/ITEM Guid's related to the BPnumber from CRMF_ORDER_INDEX table.
2.I have stored header/item GUID's in different internal tables and append all the values that fetched above with in the loop.
3. Clear header/item guid's,that they can have next value in the loop.(Important)
4.Next step call the FM CRM_ORDER_READ with in the loop and assign import/export parameters.
4.Display the records.
Thanks for Everything.........

Interaction Record Number

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