Intermittent broadband, phone interference - and t...

Hi, i have constant problems with my phone and a broadband connection that comes and goes. BT say broadband is picking up interference from my phones. There is no underground cable connection to my house. My phone and broadband come via overhead telephone wire. I have one computer connected via ethernet cable to hub. My hub and hubphone are connected to a dsl filter which is plugged in to socket on wall in living room. I also have one phone connected to dsl filter and plugged into socket in bedroom. I have a third phone connected to socket in study, this does not have a dsl filter. Tried unplugging this one so now study socket no longer in use but same problems still persist. What I can't seem to make anyone at BT understand is that I have three main sockets, I'm sure this is part of the problem.
When I moved here 7 yrs ago there was one main socket (in study). I asked for an engineer to fit broadband. He replaced cable to house with thicker cable. I also asked for extensions to be fitted in living room for PC and bedroom for phone. Instead of running cables inside house from main socket in study, he fitted two new cables to box under the eaves on outside wall of house. These two extra cables run down the outside wall, one goes to bedroom window, thru window frame into bedroom and into a main socket on bedroom wall. the other goes down outside wall of house to living room window, thru window frame into living room and into a main socket on living room wall.
Could having three main sockets be cause of problems? Have put up with this for 7 years now, its getting worse each year, at peak times I lose my connection every few minutes, or I cannot get connected at all. If the phone rings when I'm on the computer I am guaranteed to lose either my broadband connection or the phone will go dead. It can't cope with both!
Any suggestions?

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Speed and disconnections
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Similar Messages

Broadband Phone Number displays

Hi,
My Gigaset SL910A phone has a facility to send and receive text messages provided CLIP is enabled. However we are unable to send text messages and any sent to us are converted to a voice message by BT. It looks like CLIP is enabled as when we dial out on our phone the receivers caller display shows our phone number but displays our Broadband phone number rather than the true home number.
I have gone into the Home Hub 2 settings but can't see how to disable the broadband phone number. Does anyone know if I can somehow turn the broadband phone off and get our number shows as the normal home phone number? I think this may solve the text problem as it looks as if the Gigaset phone number is being blocked by HH@ which then transmits the broadband number to whoever we phone.
We are ex-dirctory if that makes any difference.
Thanks for any help,
Mickey

You must have asked for your number to be withheld when you ordered your phone line.
You can disable it on a call-by-call basis by prefixing the number with 1470.
You have it permanently enabled, you would have to ask BT.
The broadband talk number gives you free evening calls, if you are only on a basic package. Also, some International calls are cheaper.
The service is to be discontinued by BT at the end of the year anyway.
Your hub phone (s) will still work when you disable telephony, but the calls will be made on your normal landline number.
The crackling on the line does not sound very good, but it could be the relay in the HH2, which can cause that.
Its worth checking your line with a normal phone, as a bad line can affect your broadband speed.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Chronic interference on phone line and broadband drifting in and out

hi, could I speak to an advisor please. We have chronic interference on our phone line and our internet keeps drifting in and out, it has been like this since Tuesday. I have done all the necessary checks including unplugging all the equipment and plugging a corded telephone into the test socket and it is still the same with the corded phone plugged into the test socket, so I'm guessing there is a fault on the line. I need sky to do a line check for me.

chellechllb wrote:
hi, could I speak to an advisor please.
Yes. Give Sky a call.
Sky won't respond here, or elsewhere, to your post as this is a customer to customer forum.

No phone line and often intermittent broadband!

My home phoneline seems to have issues every time the wind blows or we had a spot of rain..I have had persistent problems with both the phone-line and broadband for the past year (having been assured that if we changed to bt infinity that this would help as it was fibre-optic, we changed to BT Infinity at the end of July, but to no avail, we are still having the same problems and percievably worse than before!)
This evening the phone line has progressed from persistently crackling to not working at all, neither recieving calls nor able to make them. I am unable to do an online line check, as we reported a line fault last week over the phone ( a fault was recorded and seemingly resolved to some degree- though the weather was fair at the time) the previous case is still open so i cannot report this further fault. however the broadband ( for once) appears to be working fine.
I am at a bit of a loss as to what to do, every time we call BT we get threatened with a £99 engineer call out and told to call a local electrician (who incidentally won't touch bt wiring as we found when we asked our landlord!) am fairly certain that the fault is external due to the effect that the weather has on the connection we get (either the phone line or the internet cuts).
Has anyone got any ideas suggestions or help?
Thanks!

thanks for the advice, i was just wondering if the test socket can still be an accurrate test if the broadband wire is still plugged in on the face plate, as it appears that if you take the front of the box off there is another bit that might be able to come off too that would disconnect the internet- does this matter? also when i spoke to bt they said that if any fault was found within the bounds of my property that i could be charged- but if the fault is in the wiring connecting the house to the pylon there is no way i could have touched it so how can that be my responsibility?
can you shed any light on this?
thanks!

Is there a way to actaully talk to someone at apple whereby it doesn't cost money? I downloaded an app and now the stupid phone says that there is compass interference and to move away from the interference. Well, I am in the middle of a field. Now what?

Is there actually a way to talk to a service person at Apple where you don't have to shell out money? I downloaded an app that cost $9.99 and when I tried to use it I get a message that says there is compass interference and to move away from the interference or wave the phone in a figure 8 pattern. Well, now I have a sore arm from constant waving out in the middle of a field and it appears that is going to cost $29 to talk to a person. Does anyone have any idea why this is occuring? As a side note, I can use a normal compass with no issues so it is the phone. From a customer perspective, this is poor customer service.

First of all, an idle threat is one that a person has no intention of carrying out. In the past 16 months that I have had this phone I have become less and less satisfied and found that it is like much of today's technology....over rated and under performing. The one thing that I have never been accused of is not wanting, or not giving help but when a company makes itself unavailable to resolve issues and leaves it to forums run by users helping users, it speaks more about the company than anything else they could do. As I said, I do not make idle threats and I did not threaten you in any way. Guess I'll call this topic done with as it is not and was not the intent to get a war started

No Phone Line and Broadband Speed at 0.2 - Not hap...

Afternoon,
I ordered the phone, TV, and Broadband with an activation date of the 5th December. I then received a text message to advise that a phone line engineer will visit between 1pm-6pm, I booked half a day off work but no one got in touch.
At about 7pm I checked my phone line and the line was dead.
I then phoned through to see what was happening and the customer service kept putting me through to the wrong teams and from my mobile I was on the phone for just over an hour.
I am not happy that I had to make this phone call from my mobile when the line was meant to be sorted. After speaking to the delivery team, he advised me that an engineer did come but didn't need to come into the property and the phone line should be working.
NO communication about this on the day and after checking this with the engineer he advise he would raise a fault after we went through some tests.
we are now Tuesday the 11th and I have not heard back.
I assume from the fault on the line I am only getting 0.2 download speed on my Internet and the broadband line keep disconnecting and reconnecting again.
As mentioned before being a new BT customer my experience has not been very good at the moment and I hope you can put this right.

The link on my signature, is just a collection of my own help pages, the links below come directly from BT, so you should be able to use them.
You should be able to run a test on your line from this link from the BT website.
Reporting Phone Faults
It does sound like there is one wire disconnected somewhere, as broadband will just about work under those conditions.
It would be best to do a couple of checks yourself, using this BT link, to make sure the problem is not within your own wiring.
Fixing phone faults
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Out of contract for phone line and broadband

Hello all!
After receiving a really rather large quarterly bill i thought i would see how much time we had left on the phone line and broadband contracts. Quite astounded to find that BB finished in August last year and phone line in October. I thought we were all in contracts of some sort or another?
In this position then, might i be able to negotiate some sort of deal on a new contract?
Thanks in anticipation,
Kim x
Solved!
Go to Solution.

by rolling I mean month by month but important it is on standard terms and any previous discounts terminate with the contract so better to renegotiate a new cheaper deal asap if staying with BT - should only be 12month contract not 18month like new customers
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Constant buzz on phone line and broadband disconne...

Where our BT phone line enters our house is under a very damp upstairs window. Every couple of years for the 20 years we have lived at the property, we have to report a fault and an engineer would come and replace the damp parts in the little connection box. Over recent times we have been charged the fee for this. The master socket is further down the cable at the bottom of the stairs and is usually OK.
Can we change where the phone line enters the house? The phone line is useless for phonecalls and is affecting our broadband speed and connectivity. The only other option is to scrap the line rental and get mobile broadband or one that doesn't require a phone line. Why do the engineers never fix the problem long term? We want to change to fibre optic, but the phone line will cause the same problems with this. If we cancelled the phone line and then ordered a new bundle, would we actually get a new phone line into the house, or would they simply reconnect the old, damp one?
Thanks for your help
Solved!
Go to Solution.

As this is a repeat fault, then some special help may be worthwhile to finally fix the issue.
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
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For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
They will respond either by phone or e-mail within 5-6 working days.
Please use the tracked e-mail, to reply, not via the forum. Thanks
This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Migrating phone line and broadband from BE to BT i...

Hi everyone, i ordered BT infinity 2 online on Friday , order went through with out any issues got the date for engineer visit on 14th of JUNE but since that my order is pending and i don't know the reason why and my account hasn't been created as well.
My phone line and broadband currently both with BE unlimited and somebody from BT told me that if i am migrating phone line from another provider then i can't order BT infinity 2 straight away, first i have to transfer my phone line over to BT and then i can order BT infinity 2. Can any body tell me if this is true.
I had excellent experience with BE unlimited for last 5 years and hoping that it carries on with BT as well but things so far not looking promising because i can't get straight answer from BT reps.
Any help in this matter will be much appreciated in advance.

OK i have update regarding my order, i spoke to BT rep today and she told me the reason my order is till pending because first i have to transfer my phone line over to BT then i can order BT infinity 2. The date they give me for my phone line to switch over to BT is 15th of June and once that completed then some one from BT infinity 2 Team will contact me and arrange a date for BT engineer.
So any one thinking about moving to BT infinity 2 in near future and currently they have their phone line and broadband both with different company then they should move their phone line to BT straight away and once phone line is moved over to BT then they can order BT infinity 2 with out any problems.
I hope this will help lot of other people who are in similar situation.

Crackly phone line and broadband disconnecting

For a month or two i have been having problems with our phone line and broadband connection. The phone line is extremely noisy (interferance) and when you make a call or recieve a call the broadband disconnects. I have tried different filters, routers and wires but no good. I have conducted a quiet line test and the result was i could hear nothing on the line. When i unplug the hub and just have the phone connected to the socket the noise on the phone has gone and their is no problem, connecting the hub make the noise come back. As a result of all this my broadband speeds are very low.
Here is my hub stats and a bt whole sale speed test.
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
0 days, 00:36:05
Downstream:
6.75 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
19.7 dB / 22.0 dB
Line attenuation (Down/Up):
7.0 dB / 3.0 dB
Output power (Down/Up):
13.9 dBm / 12.2 dBm
FEC Events (Down/Up):
7077 / 0
CRC Events (Down/Up):
12 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
19 / 0
Error Seconds (Local/Remote):
131 / 114
Hide details
Download Speed
0.81 Mbps
0 Mbps
2 Mbps
Max Achievable Speed
Download speedachieved during the test was - 0.81 Mbps
For your connection, the acceptable range of speeds is 0.4 Mbps-2 Mbps.
Additional Information:
Your DSL Connection Rate :6.91 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 1.25 Mbps
My dsl connection rate can get as high as 7.9 Mbps
Any advice would be helpful thank you
Solved!
Go to Solution.

your drops in connection have at one point reconnected with a far lower speed than normal resulting in the low ip profile. if you stay conencted 24/7 for 3/5 days the profile will correct itself for your current connection speed
I would as john46 suggested connected to test socket with a new filter and see if that helps
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My iPhone is acting up again; freezing up during phone calls and now the head phone jack intermittently doesn't work.

I got my iPhone 5 back in February 2013 and for the most part of the year I enjoyed it. Then I started having issues with it. First of all the WiFi randomly quit working. I didn't even update it. So I tried updating it, resetting, and restoring it. While it was under warranty I tried getting the issue fixed, but Apple CS blew me off saying it was accidental damage and I should have gotten Apple Care. This time Verizon covered their *** and replaced the phone for me even though it was out of their 6 month warranty period. I think I posted this experience before.
Now my iPhone is acting up again. It first started freezing up during phone calls and now the head phone jack intermittently doesn't work. Again, resetting, restoring, and updating it did not fix these issues.
<Re-Titled By Host>

The original issue they didn't state exactly why it was Accidental Damage. After running through some troubleshooting, they just stated it was Accidental Damage and that I should file a claim with my insurance, and that Apple Care would have covered it; then closed the request.
I've tried resetting settings, restoring it as new, and that was a no go. When it freezes up during calls I also have to perform a hard reset by pressing and holding both the power and the home buttons to get it functioning at all again(just completely freezes, won't respond to touch or home button.) I noticed that the proximity sensor isn't responding as well, so I have to tilt it away from my ear while in a call to keep from pressing the buttons on the touchscreen with the side of my face. I avoid phonecalls now, and text exclusively.
I don't live anywhere near a Genius Bar so I'm stuck with the online support to Apple. And since I don't have a landline, I get charged for their phone support so I tend not to use it.
Getting two lemons in a row seems coincidental so I'm wondering if it's a bad batch Verizon got then distributed out.

Wrt 610n and 6.0 phone interference

I just hooked up the 610n router and my old uniden phone (2,4 Ghz) stopped working. It will dial a number but it will never connect to the other end. It has alot of static and dead air. I purchased the Panasonic 6.0 KX-TG7432 and I stil am having the same problem. What can I do to fix this problem? Thanks.

Well you can upgrade the firmware of the Router and check whether that make a difference for the Steps to Upgrade the firmware of the Router.
Go to website linksysbycisco.com/downloads.........insert model no of your router in serach tab......select proper version of your router........download the firmware file......save that file on desktop
Open an Internet Explorer browser page on a computer hard wired to the router...
In the address bar type - 192.168.1.1...Leave the Username blank & in Password use admin in lower case...
Click on the 'Administration' tab- Then click on the 'Firmware Upgrade' sub tab- Here click on 'Browse' and browse the .bin firmware file and click on "Upgrade"...
Wait for few seconds until it shows that "Upgrade is successful" After the firmware upgrade, click on "Reboot" and you will be returned back to the same page OR it will say "Page cannot be displayed".
Now reset your router :
Press and hold the reset button for 30 seconds...Release the reset button...Unplug the power cable from your router, wait for 30 seconds and re-connect the power cable...Now re-configure your router..
Configure the Router with these wireless settings.
5GHz Wireless Settings :
Wireless Network mode should be mixed...
-Provide a unique name in the Wireless Network Name (SSID) box in order to differentiate your network from your neighbours network.
Set the Radio Band to Wide-40MHz and change the Wide channel to159 and Standard Channel to 161-5.805GHz...
For Wireless Security : -
Click on the Sub tab under Wireless > Wireless Security...
Change the Wireless security mode to WPA, For Encryption, select AES...For Passphrase input your desired WPA Key. For example , MySecretKey , This will serve as your network key whenever you connect to your wireless network. Do NOT give this key to anyone and remember the key.
NOTE : Passphrase should be more that 8 characters...
Now see if you can locate your Wireless Network and attempt to connect...
For 2.4Ghz Wireless Settings.
- Set the Radio Band to Standard-20MHz and change the Standard channel to 11-2.462GHz...Wireless SSID broadcast should be Enabled and then click on Save Settings...
Please make a note of Wireless Network Name (SSID) as this is the Network Identifier...
For Wireless Security : -
Click on the Sub tab under Wireless > Wireless Security...
Change the Wireless security mode to WEP, Encryption should be 64 bit.Leave the passphrase blank, don't type in anything...
Under WEP Key 1 type in any 10 numbers please(numbers only and no letters eg: your 10 digit phone number) and click on save settings...
Please make a note of WEP Key 1 as this is the Security Key for the Wireless Network...
Click on Advanced Wireless Settings
Change the Beacon Interval to 75 >>Change the Fragmentation Threshold to 2304, Change the RTS Threshold to 2304 >>Click on "Save Settings"...
Now see if you can locate your Wireless Network and attempt to connect...
Check after this how does the phone work...

Broadband cutting off and on intermittently the pa...

Blue light, orange light, blue light, orange light. Never stayson for long, our area isnt listed on the problem areas? (01572)

was it self install or openreach or contractor?
can you go to hub manager then troubleshooting then helpdesk and post 1-12 assuming you have hh5
can you enter your phone number and post results remember to delete number https://www.btwholesale.com/includes/adsl/main.html
try quiet line test dial 17070 option 2 should be quiet and best with corded phone
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If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Intermittent Broadband Failure

I have BT Home Hub 2, worked fine for the last couple of years. Recently started to get intermittent Broadband failure, sometimes twice a day, sometimes twice a week.
When it fails the 'phone light' flashes orange, the rest of the lights are steady blue. At this time the BB phone is dead, the main phone line is OK. After some minutes it comes back OK, reset also seems to fix it.
Anyone any ideas?
Thanks

Are you sure it's the phone light that goes orange ?
I'm in the same boat. HH2 was ok(ish) for a while then started to drop out, just for a couple of seconds at a time. On mine, the BraodBand light goes Orange.
I've had new cable and new main connection box (with built in filter), but to no avail.
If yours is like mine, BT will have a log of the outages. The engineer that visited me called the appropriate office when he was here. I like that idea, as you sometimes get the impression that BT / Engineers etc don't always believe what you say.
Mine still does it, in fact it dropped out for 3 hours the other day, but I think that was a separate issue.
You will see lots of other people on these pages with the same problem. I don't know what causes it,,,,,, and apparently, neither do BT,,,, or it would be fixed.
Good Luck

Help. I can´t slide to answer when the phone rings, and i´m missing a lot of phone calls! It doesn´t happens all the time but quite enough to be annoying. I´v restarted and updated it. Suggestions? Thanks

Help. I can´t slide to answer when the phone rings, and i´m missing a lot of phone calls! It doesn´t happens all the time but quite enough to be annoying. I´v restarted and updated it. Suggestions? Thanks

When you said you have no fax machines on your line, that does include computers directly connected to the phone line?
The reason that I ask is a computer with a dial-up modem (a non broadband modem) that can connect to your phone line, can have software that makes the computer act as a fax machine.
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

Intermittent broadband, phone interference - and t...

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