Intermittent Dial tone-SPA-2102

Device Model: SPA-2102
Internet: ADSL Modem
WAN settings: Tried with static as well DHCP
Issue: Device lost dial tone after 2 min and got again after rebooting it.
Register Expire:60secs
NAT Mapping: Enable
At the same time able to browse the websites so it is not the issue Internet connectivity.
Can any one help me to find the root cause.
Thnx.
HM

May I ask if during the time that the dial tone is gone, did you check if the VoIP is still still having a “Registered” status? I think for the “Register Expire” to “3600 “seconds.
Try to see if changing this value will make it work. If still the same, I suggest to generate a syslog of the occurrence and contact Cisco Tech support to further look into your concern. I believe this unit belongs to the business series devices that Cisco is now supporting. Try to go to this link for the other business series devices and the site where you can get hold of Cisco for support:
http://www.cisco.com/web/products/linksys/index.html

Similar Messages

Random 'Duplicate Digit Dialing' on SPA-2102

I have a Linksys VOIPAdapter SPA-2102 which worked fine for two years but started ‘duplicate digitdialing' from mid-October this year. While it is still working perfectly for callsto and from any US/Canada number, now it always dials "double digits"randomly AFTER getting connected to an international access number(403-260-3325) and then dialing 011 to connect overseas . For example, aftergetting connected if I dial 92-51-2256684 it instead dials 922512256684or 925512256684 or 992512256684 etc. Thus the problem startsafter dialing 13 digits, while the same settings worked fine earlier for twoyears.
I have talked extensively both to my VOIP phone service provider and theInternational Dialing service provider, but both have failed to solve theproblem. The problem is not faced if I use a softphone from my computer,confirming the problem to be in the VOIP Adapter settings. I changed my phonebut that has not solved the problem. I reset the VOIP Adapter to defaultfactory settings by dialing the 73738# code from the handset and then feedingin the settings provided by my service provider (Adminlogin-Advanced-Voice-Line 1) but problem was not solved. Tried the same with877778# code but problem stayed. Downloaded the firmware from Linksys(Cisco)website and upgraded to version 5.2.10 from 3.3.5(a) but problem still there.
Can someone help, as I amunable to dial overseas since last six weeks!

If you tried the different combinations of DTMF Transmit Method and Codec settings you tried the obvious fixes.
To persue further changes, I would download the latest firmware for the SPA2102, install it and re-enter your configuration. If you are currently running the latest firmware, I would reset the firmware to factory specifications with the IVR and re-enter your configuration. You can download the latest firmware here:
http://www.cisco.com/cisco/web/solutions/small_business/products/firmware.html
When you send dtmf digits using the rfc2833 protocol, for each digit the protocol sends a start digit packet, then multiple packets for the digit depending on how long you hold down the key, then an end packet. If the packets get out of sequence or lost that's when the receiving end can get an error in decoding the digit. The packets are sent along with the voice stream packet (rtp packets). If you made the call with XLite using the same voip provider to call the pstn number and experienced no problems whereas you consistently experienced problems with the SPA2102 then it would seem that the firmware in the SPA2102 has some difference with the XLite computer code. As I said, by default it appears to me the XLite is using rfc2833 as a dtmf transmission method and G711u as the codec.
Several of the Betamax companies have competitive promotional rates to Pakistan. VoipBuster is 3.0c/min, Rynga is 3.0c/min, Jumblo is 3.0c, 12voip is 3.5c/min, budgetsip is 3.3c/min, and actionvoip is 4.0c/min. These are euro cent prices. You could try one of these companies with your 2d line on the SPA2102. The disadvantage here, though, is it costs 10 euros to get started which is close to $16 Canadian, they can change the rates without warning, and they offer zero customer support.
You could also try a different voip provider to call the pstn number as a test to see if that made any difference. You can get a pay-as-you-go account with CallCentric for a $5 (US) deposit. With CallCentric, calls to a Canadian PSTN number are 0.0198 (US) per minute.

Intermittent dial out problem

Sometimes, when I hang up and try to redial, I cannot get a dial tone.
I have tested three different phones and it happens on all of them.
I have rung 151 but of course when I ring them the problem is not there because at that point I have dialled out.
I might make several phone calls and all will be fine, othertimes not and I have to wait a while until I am able to ring out.

Have you tried connecting to the test socket and see if the fault clears if not then you need to report an intermittent dial tone
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SPA 3102 & SPA2102 have too short dial tone time.

My 3102 has an "off hook" time of about 9 seconds before it times out if no key is pressed. This is usually OK, but my 2102 only gives me 3 seconds, which is definitely not enough.
I found in the Linksys "ATA Administration Guide v3 200809" :- ftp://ftp.linksys.com/downloads/NA/other/ATA_AG_v3_200809_AdminGuide.pdf
Syntax for the Dial Plan Timer
SYNTAX:
(Ps<:n> | dial plan )
s: The number of seconds; if no number is entered after P, the default timer of 5
seconds applies.
I have added this Ps command to my dial plans but while I can reduce the timer period, I can not increase them.
Both ATA's have the latest firmware installed and work as required in other ways.
Is their something else to be adjusted?

The regional tab:-
Call Progress Tones
Dial Tone:
Second Dial Tone:
Outside Dial Tone:
Prompt Tone:
Busy Tone:
Reorder Tone:
Off Hook Warning Tone:
All show ;10( as you suggested, but I've tried various longer and shorter times for both "Dial Tone" and "Reorder Tone" but no change from the 3 second timeout.I wondered whether the Reorder Delay which was set at 3, could be the problem, so changed to 10 with no effect.
Control Timer Values (sec)
Hook Flash Timer Min:
Hook Flash Timer Max:
Callee On Hook Delay:
Reorder Delay:
In case it is relevant, my dial plan is:-(13[1-9]xxxS0|1[38]00xxxxxxS0|190xx.!|0011xx.!|0[2-9]xxxxxxxxS0||<9:089>xxxxxxxS0 |<:089574>[2-8]xxxS0 )My software Version is 5.2.10It may be relevant that after the Dial Tone times out (in 3 sec) I do not get Reorder Tone but it just goes dead!RegardsMaurice

Problem with SPA 2102 (no tone/phone1 led not on)

Dear All, We are using spa 2102 adapters, two of them are working fine, one has some problem. The phone1 led is not working i.e, the phone has no tone. if we connect the adapter to PC through Ethernet its working fine and the DHCP is assigning the IP to adapter. Kindly resolve the issue. Thanks.

The problem is resolved!
I called the service provider and they told me to put the IP in the DMZ or outside friewall. But i just reserved an IP in DHCP server for this device and then put that IP in the Linksys seetings page as static IP rather DHCP.
It starts working and i was able to call and recieve calls.
Thanks.

Upgraded the firmaware for SPA-3000 and lost the dial tone

Please help me figure out the problem with my Sipura box which has lost the dial tone after I upgraded the firmware. All the configuration looks fine. it is registering fine too but no dial tone.

Reset the device to factory default. This is usually needed after upgrading the firmware.

SPA-2102 Setup issues

Hi all,
I bought the above linksys device and have been trying to set it up with Voipbuster. My current setup is
Thomson 585 (locked by ISP O2) -> Lan port 3 on Thomson has the SPA-2102 connected to it.
I get no dial tone at all, but when going on the setup page on the 2102 it says registered against Line 1 for Voipbuster.
I have forwarded port 5060 from the router for the 2102.
Any ideas what to check? I'm completely lost with the amount of config options presented to me by the 2102
Many thanks

Hi,
the phone I'm currently using is a DECT phone cordless. Cable used has all 4 cables in the plug. I tried with a cable that only has the 2 middle ones and there was nothing, not even noise.
I'm surprised you say that the 2102 only uses the 2 wires in the plug as I can see that it has 4 "pins" in the plug on the device.
Also I do get a response from the IVR with the current cable, just no dial tone and only noise/echoing
Message Edited by FZS on 11-20-2008 12:48 AM

SPA 2102 Config

I have some pretty basic questions I could use some help with:
I'm on Hyperdog VOIP,Comcast Cable with a SPA 2102. No other router.
Why when I dial 110# to check the phone IP do I get 76.123.3.245, shouldn't it be 192.168.1.100? The only way I can get into the configuration pages is to put 192.168.1.1 into the browser.
Listed as default gateway on config IP. Does that matter?
My basic problem is choppy calls. No dropped calls, just poor quality. Are there some basic things I should be checking in the configuration?
I've run speed test multiple times:
Download varies a lot. Normally it's in the low 700s but I've seen them at 600 and as slow as 335
Upload stays pretty steady at about 327-345.
Latency is 311-315.
I loaded the latest firmware (5.2.5) and changed the freq on the cordless phone which helped. I saw no great improvement when I went with a corded phone.
Any advice?
Thanks.
Message Edited by rjfoy on 02-22-2008 05:46 AM

Hello rjfoy,
300+ms latency is bad. If this latency is even unstable (jitter) this WILL cause very choppy calls.
In the SPA config, try to setup Network Jitter Buffer to something like "Extra large" to compensate as much as possible. Anyway, with this latency PLUS big Jitter Buffer the calls are like to be like transmission to the moon - the other party will hear you with (likely 1s or so) delay.
Just a question - who hear choppy sound - you, the other party, or both of you are having the problems ?

WAG200G and SPA-2102?

I need some help here. I am trying to use my SPA2102 behind a DSL modem/Router WAG-200G. ive tried these combinations: WAG200G-->SPA2102-->PC WAG200G-->PC + SPA2102 Done port forwarding on WAG and even DMZ but no result -> no phone1 line on SPA2102!? However, if i connect PC thru either wag or SPA, PC works fine. Current IP address of SPA on my router is 192.168.1.101 but SPA works in this format 192.168.0.XXX any ideas?

me_grimlock wrote:
What are the ports that you have forwarded?
The usual ports for the SPA are 5060-5061 and 16384 -16482. If the computer can already get online behind the SPA then if the settings on the LINE 1 for the subcriber information are correct then you should be getting a dial tone already. Check what you have on the info tab. The NEXT registration in field should tell you what wrong.
in my experience if the time is below 30 seconds then ti is possibly a registration problem associated with the password or user ID. If it is higher sa y 1000 seconds or higher. It is not reaching sa proxy server of your provider. Check the proxy server address and NAT settings.
Hope this helps.
Thank you for replying..but i still cant use the phone!
I have forwarded a lot of ports including 5060-5062 and 16384-16482.
And the computer works fine behind the SPA but there is no dial-tone.
As far as settings on SPA is concerned, my spa is blocked so i have to put a link in my browser which is something like http://192.168.0.1/admin/resync?http://name-removed.com/provision.php?MAC=$MA
and then im not able to access the SPA.
otherwise i reset the spa using my phone and then login on spa but since i dont have the voip settings , i end up using that auto-sync!
DSL/ROUTER/WAG200g --> SPA2102 --> PC AND phone
SPA's ip on WAG200G is 192.168.1.101
AND WAG200G IP is 192.168.1.1
AND SPA IP 192.168.0.1
PC working fine. but phone not working. Please help.
Message Edited by Technocrate on 08-14-2007 12:11 PM

SPA-2102 with Cisco Unified Communications Manager (callmanager)...

Has anyone used SPA-2102 with a UCMgr or CallManager?
If you do.... how many DLUs (device license units) do you need for each SPA-2102?

I have tried to get the SPA2102 to register to CUCM with no luck. However, there was another way to get them to talk.
Setup a Cisco router with SP Services IOS as a SIP Gateway. Build a "voice" dial-peer for incoming calls, build another for outgoing calls to the SPA2102, and another to the CUCM.
Configure the SPA2102 to NOT register with SIP Proxy and to point to the Cisco router instead.
This costs NO DLU's.
Depending on how your dial-peer's are configured you can have both lines appear as the same number.or different numbers.

Phone hang up with SPA-2102

hi...i searched for my problem but couldnt find anything so sorry if this has been posted before.
I have a SPA2102 phone adapter with router. I set everything up and connected The ethernet cable from the adapter to my modem and from the adapter to the PC and then connected my phone line from the adapter to my phone like Im suppose to.
however, when I use my phone, it hangs up after like 2 minutes every time. this is very frustrating as I was not able to find a similar problem by searching on the internet. since my phone keeps hanging up, its also hard to get customer support through the phone.

At this point are you also getting intermittent internet connection? Try setting NAT Mapping Enable and NAT Keep Alive Enable as “Yes”. Ensure that you are using already the latest firmware version for the SPA-2102. Make sure as well that the bandwidth is maintained. For the codec G.711 it should maintain a 64kps bandwidth speed.

SPA 2102 after RV082, Drops sending on incoming calls at random

Hi, I have read how it should be possible to have a SPA 2102 working together with a RV082 on this page
http://www.cisco.com/en/US/products/ps9923/products_qanda_item09186a0080a365b1.shtml
Have followed how it should be configured. Opened ports on the RV082 router and configured the SPA2102 for static IP and enabled it to work with NAT.
The phone works however, kind of random it drops the incoming calls on my transmitting side. So if someone calls, randomly it seems, the other person can loose my transmitting side and not hearing me talk anymore, and I can hear "Hello? You still there?"If hang up and the person dials again, there is incoming signal, I lift the phone and it totally quiet, can't hear a thing.
Anyone has ideas what to do with this problem? They are both Linksys products, and as there are even instructions how to make them work together, it should be possible right?
By the way, I only use one of the Internet ports, don't use the second one. Have a direct Ethernet link for the Internet 100/10 so there is no DSL involved.
I could have them rigged up the other way around SPA2102 to RV082, but there are some issues then when it comes to port handling, and if I remember correct the SPA2102 is only 10/10.
-settings-
I have set the SPA2102 as DMZ on my RV082 router.
Have forwarded port 3478, 5060-5080,5004,10000-20000,16384-16482 (this should proboly be obsolete)
Have set port 8 as it is conneted to as High.
Have set Firewall/Accesss Rules for this IP to be Priority 1 and allow all traffic.
Have included jpg screenshots of settings for my SPA2102.
Any help would be appreciated.

If your forwarding all those ports to the device and it is still acting up. I would try a factory reset of the spa2102 and reconfigur it. Have you checked to see if you have the latest firmware on the spa2102. If not upgrade that and reset the spa2102 and reconfigure it. With it being in the dmz host section on the router, it should not have any issues. The dmz host does not have any firewall rules or any blocked ports pertaining to it so it should be fine with no blocks. Give that a shot and lets us know.

I have a wireless home phone connect device. Can call out on it when dial tone present, but most times cannot receive calls since purchase. Anyone else having a problem with their home connect device?

Have had Wireless Home Phone connect device refreshed and updated three times since I purchased it in September 2014. Last tech I worked with on it initialized an NRB to check the network. I checked the location of the tower, which is less than one mile up the hill with clear line of site. The device always has two antennas on it. The device is great when it does work, but most of the time it rings three times and then jumps to an automated message saying the person I am calling is not available. I've actually gone up there several times to try an fix the device, but always end up calling a Verizon tech who has me unplug it, pull the battery, and they do some network stuff and then we turn it back on and it works. After the last time on 10/02/14, I called it and got the message. I drove up there, 100 miles one way, and called it while standing in the room. Got the same message. I picked up the phone, heard a dial tone and dialed my phone and it range through. I hung that phone connected to the device and call it using my cell phone. It rang through. I went home and tried to call it the next day. Again it did not ring through and I got the message after three rings. I call another phone at the facility and had them call me on my mom's phone and it is fixed it again. The fix last for a day or two and then it's broken again, like it is today. If it's a network problem then it must be fairly close to the area because no matter what we do it fails again. So much for the 99.98% reliable. This thing is a piece of junk!
I purchased this device and put it on my plan so that my mother who we placed in a home at 96 years old would have a phone connection that she could use and wouldn't flip her out. My family and her family has not been able to faithfully connect with her at this critical time in her life. I am giving Verizon 10 more days to figure this out and then I am going to ask for a total refund not to mention how much time and travel I have put into this piece of junk. Either the home connect transceiver is broken or the network is broken. Why should I pay close to $70 for a service that has not worked more than several days out of 35 days? Also I have spent close to three hours on the phone with decent technical people, but it's my time. I should send Verizon a bill for every time I have gone up there to fix this device as well.
What perplexes me is that a regular cell phone would have sufficed, but because Verizon has to have a data connection that is not available on a regular phone and it was going to cost me $30/month, I decided to go with the home connect. Seemed like a nice solution for an older person who would have a hard time using a cell phone and keeping it charged. Plus after all the fees for getting it connected, it only cost $20/month. That would be a pretty good thing, IF IT WORKED....... The other thing that irks me is, why do I have to pay for a data connection when the cell phone Verizon originally provided can't even access the network. What ever happened to adding a phone line for $10 bucks\ month? All I wanted was a simple phone. She would not be able to use anything more complex and all she needs is a phone line period.
I have no problem paying for something that works and does what it should, but this is ridiculousness. The MTF on this device is somewhere around 1 to 2 days. Out of 365 days that's about a 96.5% failure rate....... Want my advice? Get ride of this device. It sucks and it's bad marketing.

jsavage9621,
It pains me to hear about your experience with the Home Phone Connect. This device usually works seamlessly and is a great alternative to a landline phone. It sounds like we've done our fair share of work on your account here. I'm going to go ahead and send you a Private Message so that we can access your account and review any open tickets for you. I look forward to speaking with you.
TrevorC_VZW
Follow us on Twitter @VZWSupport

New Broadband - No Dial tone - Line Test shows no ...

Hi,
I was wondering if anyone can help me before i start pulling my hair out!....
I have recently attempted to set up my new broadband and phone.
My activation date was 4 days ago and ever since ive been on the phone to customer service trying to work out what the problem is.
Summary of problem:
my phone line has no dial tone at all. On my day of activation, the manager from the office below my flat came to tell me his phone lines had been cut off. After this, he tried to set his line back up and i recieved an email to tell me someone was requesting to take over my line. So i phoned BT and they cancelled off this request and assured me they had set up the line to the right address and not the offices below me. I was told it was an internet problem and that i should wait to midnight until my activation is complete (although i had already recied two emails to tell me this was complete).
I waited a further 48 hours until today - Phoned up, explained the problem again went through line tests/broadband tests and was told that everything was fine, it should be working. It must be a connection problem between my router and device. Ive tried several devicces (laptop, phone, ipday, tv etc) and none of which work. They connect to the router but say the router is not connected to internet.
My router has solid orange light with flashing red "b".
I dont know what to do next?
Help please!!
Thanks,
Arlene

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are a UK based team of people, who take personal ownership of your problem.
Once you get a reply, make sure that you are logged into the forum, then click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they may not be on duty for a long time, and your message will not be tracked properly.
For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.
They will respond either by phone or e-mail within 5-6 working days.
Please use the tracked e-mail, to reply, not via the forum. Thanks
This is the form you should see when you click on the link. If you do not see this form, then you have selected the wrong link.
When you submit the form, you will receive an enquiry number, so please keep a note of it
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Loss of phone line, no dial tone but broadband sti...

I have looged a fault with bt for this issue VOL012-*********, but no engineer turned up yesterday to look at it. I have tested 2 different phones in the master test socket and still have the same problem, no dial tone but broadband is working ok. How do BT get away with treating its customers like this?

@Scardy, this is exactly what happened to our phone line last September! The phone line was just mush, there was no dial tone, but we were able (just) to send email and look at certain web pages, but it was painfully slow. I tried everything, like you, no improvement. I got in touch with BT, they said there was a fault on the line, I said 'it's been fine for years why now?' BT sent an OR engineer, he turned up on time, it was a very enlightening time for me to be sure! He showed me the 'drop cable' that the phone signal came into our property on - 50 years old! Rubber outer, two strands of copper cable with cardboard insulation between them! I also found a big cut in the cable on the wall of our place, for the life of me that looked like vandalism. He arranged for a new armoured cable to be put in across our front lawn, and hey presto, all was well! With the confidence I had in that, we've got Infinity now, a new master socket and there's no going back. I hope this helps & it all gets sorted out out quickly for you.

Intermittent Dial tone-SPA-2102

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