Intermittent line faults

I have been with BT since I bought my house in 1992. Unlike my mother (in Norwich) or my next door neighbour (same postcode) I have not had a trouble free line.
In 1999 I had a problem, then again in 2003 and 2004. Recently (June 2011) I had another dead line but the fault was corrected in 3 working days.
1. Compensation : I pay rental and broadband charges monthly so I have paid for a service on days that I haven't received. In 2003/4 I used to get a call and rental allowance for reported faults. I assume that the BT has now changed their compensation policy BUT I cannot find it on the website. Where can I find it?
2. Is it possible from BT to investigate the cause of the recent fault as no-one tells you anything?
3. When I used to have faults (2003/4) I used to be offered a redirection of calls to a mobile. This was not offered in 2011. Is this a new policy?
4. When I logged the fault using my mobile without speaking to a human, I was desperate to log the fault and BT offered me the option to take part in a survey while logging the fault and me wanting to speak to someone. Who dreams up such processes? And how many times did I hear how I could find information on the website when my Broadband was not working?
thanks Martin

Hi Martin,
Welcome to the forum. Did you manage to get the fault on your line sorted?
BT always aims to fix the fault by the end of the second working day after the day you reported the fault. You are entitled to a rental rebate or call divert for the period you were without service.
If you are still having problems with your service, please send in your details using the link found in the "about me" section of my profile.
Thanks
Paddy
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Similar Messages

Intermittent Line Fault in windy and wet weather

Hello,
I have been experiencing an intermittent fault with my phone line since getting BT Broadband in November 2013, which at first I believed to be a broadband issue. It started with the home hub disconnecting, flashing orange and then reconnecting. After a few more weeks and performing tests through the test socket with various different ADSL plugs I noticed that the fault was happening when the weather was poor outside (wet/windy). We were sent out a Broadband Engineer who could not find the fault, he changed the faceplate of the Master Socket to a MK2 who said it would stop interference from the weather.
A couple of days later the weather was bad again and the fault continued to happen every time the weather was windy. For another month or so over Christmas and January we put up with the issue as the threat of the £130 call out charge is too much for us, my girlfriend and I are mature students so we can't afford that if our fault doesn't show when an engineer turns up.
I have been performing Quiet Line Tests through the test socket when the issue is happening and have experienced noise, popping and even multiple disconnections on the line. This week I finally got annoyed enough to book an engineer and reported a Line Fault and miraculously managed to get one for the next morning (Thursday 6/2/14).
The engineer turned up and I explained the Intermittent fault to him and the noisy line affected by the weather but of course the weather that day was fairly calm. He performed his tests and said he couldn't find any fault and mentioned something about High Resistance?. He was nice enough to call up another engineer with a bucket crane so he could look at the telegraph pole. He told me he found that a joint up there snapped off in his hand and was probably the cause so they replaced it. They also found another piece of equipment on the exterior line (it looks like a black plastic sausage?) that was full of water so he emptied it and closed it up again.
For the first 23 hours the connection had held since the visit but then started disconnecting again and I'm experiencing the same issues as before with the current bad weather we are having even if it is only slightly windy.
So I am at a loss of what to do now. As the last engineer did all the tests as well as check the cable from the pole to the master socket I feel like I will be stuck with this issue for as long as I stay at this property. I cant afford the call out charge if the next engineer finds no fault. My personal opinion is that the line from Master Socket to the pole needs replacing as its possibly getting wet and or is corroded and the rain and wind make it worse but of course I’m no expert.
I should also mention that when the weather is clear outside the phone line and broadband works absolutely fine.
My setup is a BT Home Hub 4 (Type A) and a phone which are both connected straight to the MK2 Master Socket which is located under our window (It is the only Master Socket in the property). On the exterior of the building the phone line goes up to the roof and along the side and out to the telegraph pole which is probably no more than 10 metres away.
Here is the noise margin and bandwidth results after a disconnection yesterday :
13:25:26, 08 Feb.
(81555.380000) DSL noise margin: 5.90 dB upstream, 6.00 dB downstream
13:25:25, 08 Feb.
(81554.270000) DSL line rate: 1147 Kbps upstream, 18456 Kbps downstream
13:25:13, 08 Feb.
(81541.820000) CWMP: session closed due to error: Could not resolve host
Bandwidth:
1163 / 16568
I'm not sure if these are the stats that are needed so please advise.
Any help and advice would be greatly appreciated.
Thanks

I've had very similar in the past, from what I remember it took maybe 5 engineer visists. Each one plugged the test kit into the master socket, scratched his head, went to the exchange, came back & scratched his head a little more.
The last one that turned up happened to arrive on a fairly bad day weather wise - that's when he noticed that the pole must have been hit by lightening at some point, and had burnt the wiring on the inside of the hollow pole we had. Burnt wiring inside the pole while it's being blown around by the wind was causing a short.
Was a 20min ish job to run a new line from the pole to the house & then it was all sorted permanently.
Your issue may be different, but it really is a matter of getting feet on the ground while the fault is happening unfortunately.

Intermittent line fault

For a while now my broadband connection has been frequently disconnecting. I have also been noticing intermittent noise on my voice line. The incidence of the noise on the voice line and the broadband being unable to remain connected seem to be related.
I have tried connecting my router directly to the test socket and the problem remains. I have also used the quiet line test with my phone connected directly to the test socket and at the times when noise is occurring, it is also present during this test. On some days my broadband will continuously disconnect and reconnect for hours at a time and at others it will go for long periods of time with no incident.
I would be grateful for any help or if someone can advise me who it might be best to contact regarding this problem.

Follow this guide first http://bt.custhelp.com/app/answers/detail/a_id/9812/c/345,353
If the phone is still noisy with your broadband turned off, then report your fault as a noisy phone here.
https://www.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=2&s_cid=con_FURL_faults
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Help ! Intermittant Line Fault

Good evening
I'm in need of your help if possible ?
All day now i've been having problems with my line with the loss of the dial tone / broadband. Yet if i use my mobile to dial the house number i get through and the line resets itself, so far this has happened five times today.
Any ideas
Many thanks
Steve

Probably a high resistance connection out in the network, but before you report it, you need to run a few checks first, to avoid a possible charge.
http://bt.custhelp.com/app/answers/detail/a_id/9812/c/345,353
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Banded connection after line fault repaired - how ...

Hi there,
I hope someone can help. After a recent line fault where we lost the phone line and broadband connection and the subsequent repair of the line fault, our broadband connection has been banded at .25mb
I've read all the other posts concerning this and how leaving everything along for 5 or so days should see an automatic correction of this but after doing exactly that for 5 days, I've done a diagnostic and something appears to have happened 9 hours ago, I think resulting in a reset.
So, am I back to square one? do I have to wait another 5 days an hope the connection remains intact. Will have had this problem for a month by then whereby I'll have been paying for broadband speed with a dial up connection.
Can anyone recommend anything please?
Here are the stats...

Keith_Beddoe wrote:
This will explain how it works.
Why has my speed dropped
Keith is absolutely correct and his links give good advice ....
However if you get caught in the loop whereby the DLM cannot promote the line profile because your router or hub is still dropping the connection, you have to find out why it is happening.
Even though you had a line fault fixed (supposedly) often the repairs are not 100% reliable, especially if the line has suffered a HR fault, or is subject to spurious burst noise which was not apparent when the BTo engineer left your premises, and he isn't a clairvoyant .... so if it continues to drop the connection, you need to report it back to BT support, and maybe go through the simple diagnostic tests again ... as outlined in Keith's help files.
Sometimes a fix is not forthcoming first time round, and ADSL can be troublesome with intermittent problems.

Line fault - echo

Been having this problem for awhile now BT engineers seem unable to find a fault.
I'm using a fritzbox 7490 for my phone & VDSL it's essentially a pbx for home users. Been working fine since December when our vdsl went live. This week I now get a horrible echo on the line.
If I plug direct into the socket no echo, go back to via the fritzbox and it echos.
Avm say this is a line fault with the following:
Hear the call connected to an analog landline echo, the signal delay in this connection is unusually high. The delay results in such a strong echo that integrated in the FRITZ! Box echo canceling the echo can no longer suppress.
The signal delays are increasing again when the phone is connected to a PBX (eg FRITZ! Box). As a result, the echo in some cases becomes so strong that neither FRITZ! Box phone still will be able to completely eliminate the echo.
Therefore, it is possible that the echo can be heard only when the phone is connected to the FRITZ! Box is connected and not when it is used directly on the landline.
I've tried a new Fritzbox, new cordless phone etc and it still echoes all the time.
Short of raising another fault when another engineer will come & declare there's nothing wrong with it does anyone have any advice?
We were shifted onto another pair a month ago as the line was so noisy (they swapped us with a neighbour, who then reported the same fault and they had to come out again).
Tbh if it wasn't for the fact I'm paying for a line I'd use voip & not use the landline as it's completely unusable using the fritzbox.

I know I can't not pay line rental that was my point is stop using it for calls and use voip because it's unusable but if you're paying for something you want to be able to use it, right?
BT is provider provider for both. Broadband is fine & not relevant. The point is really it is being used as a normal phone line all the fritzbox does is replace you normal dect Base with one integrated into the router that aside it's as a normal phone.
It's worked fine until recently there's obviously something seriously wrong in the village as engineers are saying dozens of lines affected by humming which is really loud.
Yes I know what you mean regarding OR charging. I know what I'm doing with this stuff. The line definitely isn't right but I think it's really tricky to deal with.
If the line was ok for a corded phone but ANY cordless phone didn't work would the line still be acceptable? It's difficult which was why I was posting in here if anyone had advice.

Copper line fault? What does that mean?!

My broadband is not working too well....my wifi even worse....essentially it drops every so often despite the router being new. I used the online BT chat help and they did a test where I had to plug the phone line into the test socket inside the main socket.
The test showed that we have a copper line fault. He could not be sure if this was inside or outside the house, and if inside would cost a considerable amount should we opt to get a BT engineer round.
we are BT phone and broadband customers.
What does the copper line fault mean? How might I discover if it is an internal issue before I get an engineer in please?

any repairs to your extensions are your responsibility as you have connected a phone to the test socket and the fault was still there there will be no charge the £100 you were warned of is if the fault was with your extensions then a charge is made but you have eliminated that by your tests they will only fix internal problems if you pay them for it
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Escalated line fault URGENT

I reported the line fault at 12;45pm on Saturday 17th Dec saying that the phone line was dead and it was urgent that it be repaired ASAP as it is used for the Lifeline emergency service. I was assured that the fault had been logged as a "Welfare priority" fault and would be repaired if possible within 24hrs.
I requested updates by SMS text messages and apart from the initial message stating a repair resolution on 22nd December I have heard nothing. Given the importance of this repair I am dismayed that BT cannot at least provide me with an update on the status of the fault as it has not been resolved within 24hrs.
Please can you resolve this fault urgently.

Hi Blake6
Welcome to the community.
We need more information to investigate what is happening with this fault. Please send us an email using the contact us form in my profile you can copy the form address from the section 'About Me'.
Thanks
Stuart
BT Forum Moderator
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Very slow broadband speed following line fault

Having recently had a noisy line fault repaired I have been left with broadband that is running at a very slow speed. Having read several other posts on this forum it seems that my IP profile needs resetting in the local exchange. I am reluctant to try to explain my problem to someone in India (because I can envisage a rather lengthy call which could possibly be to no avail) so can anybody tell me if there is an alternative way to reset my IP profile.
BT's speed test results were as follows:
Download speed: 680Kbs
DSL connection rate: 2464Kbs (downstream) 448Kbs (upstream)
IP Profile: 750Kbs
Any help would be useful,
Jim
Solved!
Go to Solution.

Soulvache wrote:
reme8488 wrote:
You have 2 choices -
1: wait the 3 - 5 days and see if your profile resets (providing you have a stable connection for the period and leave your modem on 24/7)
or
2: contact the moderators here to see if they can be of help.
I think you'll be stuck with the former though.
Tom,
As I have posted above, we have not even seen Jim's line stats. This would make it impossible to try and establish what is actually occurring with the line and connection.
I thought about that straight after posting (actually meant to put that bit in my op ) and then spotted your post when I was going to edit my own. Was too quick on the keyboard there after watching a rather entertaining Fullham vs Chelsea match on my lappy.
Kind regards... Tom
BT Infinity2:

Slow Broadband after line fault

Hi,
I really hope i can some advice on here! I've been connected for over 18 months - never had a problem, brilliant BB speed (for my area) and was a happy customer. A fortnight ago my BB connection cut out suddenly but the phone was working ok. So I called 151 and did all the checks to make sure it wasn't my equipment and the line test eventually showed there was a line fault. I was told it would be fixed in due course which was fine.
4 days later the steady blue BB light came back on on my hub (after flashing purple/orange for at least an hour) and since then my speed has been so bad it feels like I'm back on dial up! Downloading is impossible, the connection drops at least 3 times a day and the BB light on my hub goes back to the orange/purple light for long spells.
Everytime I phone the fault line I get told that my line tests OK to wait untill my line 'settles in' again after having the fault. I've left it for over a week now and there has been no improvement at all - My router has been plugged into the test socket directly for the last 48 hours too but that made no change.. I'm sick fed up of being told to 'wait a while' by the indian fault team! I'm hoping for some advice on the state of the line from you guys - is it worth calling back the fault team (again!) and pushing for an engineer call out?
I've done the noise test on 1707070 on a corded phone and there was a few crackles when i tried it the first time - second time seemed ok though.
I've got a Home Hub 3.
The first BT speed test I did came back saying they could not carry out my speed test as the line was slow and it diverted me to another website where I got these results:
Download Speed (Mbps): 0.07
Upload Speed (Mbps): 0.35
Ping Latency(ms): 82.38
ADSL Line Status
Connection information
Line state:
Connected
Connection time:
0 day, 01:21:52
Downstream:
8,128 Kbps
Upstream:
448 Kbps
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
12.9 dB / 25.0 dB
Line attenuation (Down/Up):
5.0 dB / 3.5 dB
Output power (Down/Up):
11.8 dBm / 12.0 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
0 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
0 / 0
Error Seconds (Local/Remote):
0 / 0
My Exchange is only about 400m away.
Any information would be much appriciated (and sorry for the long post!)

Results are:
Download Speed (Mbps): 0.09
Upload Speed (Mbps): 0.35
Ping Latency (ms): 62.50
Diagnostic test:
1. Best Effort Test: -provides background information.
Download Speed
0.09 Mbps
0 Mbps
0.25 Mbps
Max Achievable Speed
Download speedachieved during the test was - 0.09 Mbps
For your connection, the acceptable range of speeds is 0.05 Mbps-0.25 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 0.14 Mbps

Slow broadband since line fault fixed

Good Afternoon,
A few weeks ago my Broadband dropped out completely which was due to a line fault which has since been repaired. Prior to the line fault I had a connection / download speed close to 1.8Mbps.
Since the fault has been 'repaired' I have struggled to keep a stable connection, the Broadband drops out randomly and is also much slower (almost unbearably slow). I have done all the home help checks etc. and having read many posts on this forum I have concluded that part of the problem may be my Noise margins.
I have not reset my router for several days and have had a connection for over three days now.
Here are the stats from my router and results of the BT Speed test:
ADSL Line Status
Connection Information
Line state:
Connected
Connection time:
3 days, 03:24:38
Downstream:
576 Kbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
8.2 dB / 18.0 dB
Line attenuation (Down/Up):
61.1 dB / 31.5 dB
Output power (Down/Up):
16.3 dBm / 12.2 dBm
FEC Events (Down/Up):
420072 / 382
CRC Events (Down/Up):
676 / 85
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
1566 / 45
Error Seconds (Local/Remote):
592 / 238
Speed test results:
Download Speed (Mbps): 0.50
Upload Speed (Mbps): 0.32
Ping Latency (ms): 52.75
To reiterate - nothing in my setup has changed and I haven't done anything that could have caused the problems. The problems have been since the line fault (which I reported as a fault and have had closed out) was repaired.
I will contact the mods for help and see if they can do anything.
Solved!
Go to Solution.

Ok, couple of things,
Roger, did the quiet line test - no problems.
John,
I went to check the wiring and found (as I suspected) that both the socket where I plug the router in and the phone extension are hard wired into the faceplate front of the socket that plugs into the test socket - if that makes sense. It assume it shouldn't make any difference though. All my problems have been since the line fault that BT traced and fixed, not problems with my internal wiring. As mentioned previously, my connection and speeds have been fine until the outside fault.
So in checking this, I disconnected my router :-(
It has reconnected and I will post the stats and test results below. What is going on? My connection rate has leapt up to 1.18Mbps but download rate is still poor.
Connection Information
Line state:
Connected
Connection time:
0 days, 00:01:17
Downstream:
1.156 Mbps
Upstream:
448 Kbps
ADSL Settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
7.7 dB / 19.0 dB
Line attenuation (Down/Up):
61.0 dB / 31.5 dB
Output power (Down/Up):
17.4 dBm / 12.2 dBm
FEC Events (Down/Up):
28 / 0
CRC Events (Down/Up):
0 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
HEC Events (Down/Up):
0 / 0
Error Seconds (Local/Remote):
600 / 239
Speed tester results:
Download speed achieved during the test was - 0.37
Mbps
For your connection, the acceptable range of speeds is 0.05 Mbps-0.5 Mbps.
Additional
Information:
Your DSL Connection Rate :1.18 Mbps(DOWN-STREAM),
0.45 Mbps(UP-STREAM)
IP Profile for your line is - 0.5 Mbps

Router Disconnects - Possible line fault?

Hey there people!
Just a quick question for you guys,
I've been with BT for a long time, longer then what I can remember and never had and problems like this at all apart from recently when I have noticed these line drops, these have been happening for the past 4 months possibly before also, Now I have had a engineer out looking at the the possibility and he said he couldn't see any issues from here nor could the line test from BT its self on the phone ( iv had numerous checks, with the same answer from them saying there is not a problem with my line )
Now the problem I'm having or noticed which ill be honest I'm not 100% on is that when the Home Number is called or used FROM THE ACTUAL HOME PHONE ITS SELF (not the home hub phone) the line will disconnect and cause the lights to flash orange on my hub, as I said I haven't changed any thing with this apart from having 2 new hubs with the same issue? Now the set up is all I can think of being the problem, I only have ONE wall socket in the house which is upstairs but the office is downstairs, the set up being like this
WALL SOCKET>EXTENSION TELEPHONE LINE TO DOWNSTAIRS*>FILTER THEN SPLITS TO THE HOME PHONE AND THEN THE HOME HUB
there never used to be a problem that I can remember as I said earlier I'm not 100% on that tho, ive explained this problem to BT on the phone and they have said the same thing over and over again but I still am getting these disconnects? Any ideas what I need to do?
Here is what I mean when I say EXTENSION TELEPHONE LINE : http://www.amazon.co.uk/gp/product/B00009938H/ref=oss_product
Thanks in advance
Rav
Quick edit:
I have a HH2

As Owlie mentions it could be a dodgy filter. Try changing that first.
It could also be the phone, the extension lead, a line fault or yet another faulty hub.
The link you provided shows a 20m extension kit. BT recommend an extension lead that is 10m max!!
First of all, take the phone and hub up to the socket and plug them in via a known good filter (if the socket has a removable lower cover, carefully remove it and plug the filter into the test point. If it doesn't then plug the filter in like you would normally).
Does the hub still drop on a call?
If not it's probably the extension lead. You could try this to correct it - http://www.jarviser.co.uk/jarviser/broadbandspeed.html#type7
If it still drops, try another known to be a good working phone.
Again if it still drops then it's likely to be a line issue or faulty hub.
Try the above and post back.
-+-No longer a forum member-+-

Limited Speed after 4 weeks of line faults anythin...

Hi,
I recently moved into a new propoerty and had BT move my line and upgrade me to Infinity 2. Unfortunately the install did not go well (We have a modern property but an external NTE socket) which the OpenReach engineer did not bypass. At the same time we have had a fault on the line that has taken over 4 weeks to investigage and has of course caused the phone and Infinity to keep dropping out.
Every time it dropped and resynced we appear to have been pegged back on the IP Profile to the point that I may as well now be on ADSL and paying less. It has now been 2 weeks and the IP Profile does not appear to be connecting. The Excellent OpenReach engineere who finally arrived and took me seriously about the phone line fault has replaced my line all the way back to the Exchange and believe the distance to the cabinet should result in a 60MB - 70MB speed not what we are seeing right now approx 20MB/sec.
My understanding is that the network is self moderating and so the line should regain its speed over time. However having paid BT for a month of phone and Infinity and not recieved that due to faults and not being taken seriously and an incorrect install. I'm less than happy to have to wait for the network to reset my IP Profile when really all it is is a setting in a database that somebody can override. Is there anything I can do preferably avoiding the Indian call centres that so far have not taken the fault seriously until I threatended to leave or just leave me completely dissatisfied with the BT service and wondering if we should have gone with another provider?
Any thoughts / help would be greatly received. I have included screenshots of my last speed test and the estimated speed from the openreach checker.

there is nothing BT can do to reset your profile as it is under Openreach's control and they only reset if an engineer on a visit requests it and even then the can say leave it for the DLM reset the connection this can take 2 to 3 weeks of stable connection to happen
This applies to all ISP's not just BT Retail your provider your speed test from the BT Wholesale checker is is to small so it makes it hard to read
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Slow speed for months after line fault - stable co...

Hi,
A few months ago we had a line fault (trees attacking the cables!). This resulted in the IP profile reducing to try and maintain a stable connection. We are now connecting at 576kbps down and 608kbps up.
The line fault has now been cleared but we were getting ADSL disconnects when the phone rang which was keeping the system from increasing the speed.
This looks as though it is now solved. I have had only 1 disconnect (power cut in the night). in the last 2 weeks. The connection was on for just over 7 days when this happened and has now been on for 4.5days.
Should thre line has started to increased by now? We had a download speed in excess for 2.5mbps before the fault.
Could someone advise? Is the line stuck?
Thanks
Here are my router connection stats....
Up Speed = 608000
Down Speed = 576000
SNR Margin = 22.0
Loop Att. = 53.5
The Line IP stats are via btwholesale.com are
Download speedachieved during the test was - 0.55 Mbps
For your connection, the acceptable range of speeds is 0.1 Mbps-0.5 Mbps.
IP Profile for your line is - 0.51 Mbps
Upload speed achieved during the test was - 0.35Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps

Hi sbg1967,
Thanks for posting.
I'm sorry to hear you are having speed issues. I can help you with this from here. Click on my username and under the "about me" section you'll see the link to get in touch with us.
Please include the link to this thread when you complete the form and whenever we've received your details we'll take it from there.
Thanks
PaulK
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

Intermittent sound fault with keyboard clicks

Hi there,
I have recently purchased an iPad2, and there seems to be an intermittent sound fault only involving the keyboard click sounds.
The sound works fine on music and other content and I have tried deselecting and reselecting the keyboard clicks on/off in the settings page, but to no avail.
Do you have any suggestions?

If it happens intermittently, then I would think that it cannot be an incorrect setting, or having system sounds muted. Do you ever restart your iPad - or reboot it?
Restart the iPad by holding down on the sleep button until the red slider appears and then slide to shut off. To power up hold the sleep button until the Apple logo appears and let go of the button.
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons.

Intermittent line faults

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