Limited Speed after 4 weeks of line faults anythin...

Hi,
I recently moved into a new propoerty and had BT move my line and upgrade me to Infinity 2.  Unfortunately the install did not go well (We have a modern property but an external NTE socket) which the OpenReach engineer did not bypass.  At the same time we have had a fault on the line that has taken over 4 weeks to investigage and has of course caused the phone and Infinity to keep dropping out.  
Every time it dropped and resynced we appear to have been pegged back on the IP Profile to the point that I may as well now be on ADSL and paying less.  It has now been 2 weeks and the IP Profile does not appear to be connecting.  The Excellent OpenReach engineere who finally arrived and took me seriously about the phone line fault has replaced my line all the way back to the Exchange and believe the distance to the cabinet should result in a 60MB - 70MB speed not what we are seeing right now approx 20MB/sec.  
My understanding is that the network is self moderating and so the line should regain its speed over time.  However having paid BT for a month of phone and Infinity and not recieved that due to faults and not being taken seriously and an incorrect install.  I'm less than happy to have to wait for the network to reset my IP Profile when really all it is is a setting in a database that somebody can override.  Is there anything I can do preferably avoiding the Indian call centres that so far have not taken the fault seriously until I threatended to leave or just leave me completely dissatisfied with the BT service and wondering if we should have gone with another provider?
Any thoughts / help would be greatly received.  I have included screenshots of my last speed test and the estimated speed from the openreach checker.  

there is nothing BT can do to reset your profile as it is under Openreach's control and they only reset if an engineer on a visit requests it and even then the can say leave it for the DLM reset the connection this can take 2 to 3 weeks of stable connection to happen  
This applies to all ISP's not just BT Retail your provider your speed test from the BT Wholesale checker is  is to small so it makes it hard to read
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Similar Messages

  • Slow speed for months after line fault - stable co...

    Hi,
    A few months ago we had a line fault (trees attacking the cables!). This resulted in the IP profile reducing to try and maintain a stable connection.  We are now connecting at 576kbps down and 608kbps up.
    The line fault has now been cleared but we were getting ADSL disconnects when the phone rang which was keeping the system from increasing the speed.
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    Up Speed = 608000
    Down Speed = 576000
    SNR Margin = 22.0
    Loop Att. = 53.5
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    Download speedachieved during the test was - 0.55 Mbps
    For your connection, the acceptable range of speeds is 0.1 Mbps-0.5 Mbps.
    IP Profile for your line is - 0.51 Mbps
    Upload speed achieved during the test was - 0.35Mbps
    Additional Information:
    Upstream Rate IP profile on your line is - 0.83 Mbps

    Hi sbg1967,
    Thanks for posting.
    I'm sorry to hear you are having speed issues. I can help you with this from here. Click on my username and under the "about me" section you'll see the link to get in touch with us.
    Please include the link to this thread when you complete the form and whenever we've received your details we'll take it from there.
    Thanks
    PaulK
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

  • Loss of broadband speed after line fault

    We have just experienced another of our all too frequent faults on the telephone line. This has now been fixed (OpenReach repaired a couple of joints in our line) or, at least the crackling that was on the line is no longer detectable using quiet line test.
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    Upstream
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    444 kbps
    Line Attenuation
    28.5 db
    12.6 db
    Noise Margin
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    22.5 db

  • Still on slow speed, 11 days after line fault was ...

    I reported a line fault which was causing frequent phone line and internet disconnection (frequent as in I would lose connection completely for 3 or 4 hours a day, usually at night time - both phone and internet were affected), I reported the problem on 30th June.
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    Hi Epona222,
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    Click on my username and under the "about me" section you will the link to get in touch with us.  Whenever we receive your details we will go from there. 
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    OlgaC
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Broadband speed after phoneline fault fixed.

    How long does it take for broadband to get back up to speed after a phoneline fault has been resolved?
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    please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run  btspeedtester  (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
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    If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
    If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

  • Slow Broadband after line fault

    Hi,
    I really hope i can some advice on here! I've been connected for over 18 months - never had a problem, brilliant BB speed (for my area) and was a happy customer. A fortnight ago my BB connection cut out suddenly but the phone was working ok. So I called 151 and did all the checks to make sure it wasn't my equipment and the line test eventually showed there was a line fault. I was told it would be fixed in due course which was fine.
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    Upload Speed (Mbps): 0.35
    Ping Latency(ms): 82.38 
    ADSL Line Status
    Connection information
    Line state:
    Connected
    Connection time:
    0 day, 01:21:52
    Downstream:
    8,128 Kbps
    Upstream:
    448 Kbps
      ADSL settings
    VPI/VCI:
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    Type:
    PPPoA
    Modulation:
    G.992.1 Annex A
    Latency type:
    Interleaved
    Noise margin (Down/Up):
    12.9 dB / 25.0 dB
    Line attenuation (Down/Up):
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    Output power (Down/Up):
    11.8 dBm / 12.0 dBm
    FEC Events (Down/Up):
    0 / 0
    CRC Events (Down/Up):
    0 / 0
    Loss of Framing (Local/Remote):
    0 / 0
    Loss of Signal (Local/Remote):
    0 / 0
    Loss of Power (Local/Remote):
    0 / 0
    Loss of Link (Remote):
    0
    HEC Errors (Down/Up):
    0 / 0
    Error Seconds (Local/Remote):
    0 / 0
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     Any information would be much appriciated (and sorry for the long post!)

    Results are:
    Download Speed (Mbps): 0.09
    Upload Speed (Mbps): 0.35
    Ping Latency (ms):  62.50
    Diagnostic test:
    1. Best Effort Test:  -provides background information.
    Download  Speed
    0.09 Mbps
    0 Mbps
    0.25 Mbps
    Max Achievable Speed
     Download speedachieved during the test was - 0.09 Mbps
     For your connection, the acceptable range of speeds is 0.05 Mbps-0.25 Mbps.
     Additional Information:
     Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
     IP Profile for your line is - 0.14 Mbps

  • Infinity Download Speed 3.6 Mb/s after 4 weeks :-(

    I 'upgraded' from BT standard broadband (4.9 Mb/s download) to BT Infinity 4 weeks ago. The peak speed I've had when first installed was 7 Mb down/ 1Mb up - I was quoted 19.4 Mb /2Mb. Engineer showed line synch speed of around 20 Mb, saying speed should increase during training period. Speed dropped to about 5 Mb after first day or so.
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    I'm checking on speedtest.net and others. BT Wholesale speedtest Beta gives 7/0.78 (ping 266 mS !!!) but I've also tried large file downloads (Microsoft) & get about 288 kB/s.
    BT have phoned 3 evenings this week to ask how my speed is  but there's no improvement nor none in sight.
    Should I just cancel my contract? Would cancellation charges be waived since they have failed to provide the service?
    Do I need to get a moderator here to get a profile reset?
    Would changing ISP probably resolve this issue?
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    Jon.

    Hi,
    I'm using a wired connection. I've turned off Av for this test.
    The BT Speed Tester Lite Beta (your link) gives:
    Download Speed (Mbps): 6.82
    Upload Speed (Mbps): 0.62
    Ping Latency (mS): 43.13
    Diagnostics Test results:
    Download speedachieved during the test was - 8 Mbps
     For your connection, the acceptable range of speedsis 12 Mbps-20.09 Mbps .
     Additional Information:
     IP Profile for your line is - 20.09 Mbps
    Upload speed achieved during the test was - 0.63Mbps
     Additional Information:
     Upstream Rate IP profile on your line is - 2 Mbps
    Hope this is useful.
    Jon.

  • Slow Broadband speed after a spate of faults

    Hi all,
    have read many messages on here over the last few weeks and gained a lot of useful info, thanks.
    My own issue started a couple months ago with a line fault which led to very poor phone and non-existant broadband, this was repaired within a few days by BT, at the same time the engineer who was very good tested the internal wiring and disconnected some very poor extensions for outside bells etc.
    After he left we continued having problems and identified the problem as a faulty ADSL filter, STILL had issues with the router locking up and running extremely slowly every few hours, so router was replaced.
    Now all is fine and have been connected for 3 days with no issues other then speed.
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    Down Speed : 2269kBps
    Up Speed : 1023kBps
    Attenuation (Down/Up) 38/10.5 dB
    SNR Margin (down/Up) 19/4 dB
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    Cheers,
    Olly
    Solved!
    Go to Solution.

    Hi john, thanks for advice, here are my stats.
    I no longer have any extensions, and the router has been connected to the test socket for 3 days, through an asdl filter with a walkabout phone.
    AR7 DSL Modem Statistics: -------------------------------- [DSL Modem Stats]  US Connection Rate: 1002 DS Connection Rate: 2269  DS Line Attenuation: 38 DS Margin:  20  US Line Attenuation: 21 US Margin:  6  US Payload :  2108690496 DS Payload:  2333705712  US Superframe Cnt : 15116685 DS Superframe Cnt: 15116686  US Transmit Power : 0 DS Transmit Power: 0  LOS errors:  0 SEF errors:  0  Errored Seconds: 6 Severely Err Secs: 1  Frame mode:  0 Max Frame mode:  0  Trained Path:  1 US Peak Cell Rate: 2363  Trained Mode:  8 Selected Mode:  1  ATUC Vendor Code: 4946544E ATUC Revision: 2  Hybrid Selected: 3 Trellis:  1  Showtime Count:  4 DS Max Attainable Bit Rate: 7492 kbps  BitSwap:  1 US Max Attainable Bit Rate: 1004000 bps  Annex:    AnxA psd_mask_qualifier: 0x0000  Power Management Status: L0 DS HLINSC: 0  US ACTPSD:   -345 DS ACTPSD: -366  Total init. errors:  4 Total init. timeouts: 0  Showtime init. errors:  0 Showtime init. timeouts: 0  Last showtime init. errors: 1 Last showtime init. timeouts: 0  ATUC ghsVid:  b5 00 49 46 54 4e 71 be  T1413Vid: 00 00  T1413Rev: 00  VendorRev: 00  ATUR ghsVid:  b5 00 54 53 54 43 00 00  T1413Vid: 00 00 T1413Rev: 00 VendorRev: 00
     [Upstream (TX) Interleave path]  CRC:  0 FEC:  0 NCD:  0  LCD:  0 HEC:  0
     [Downstream (RX) Interleave path]  CRC:  5 FEC:  2459 NCD:  0  LCD:  0 HEC:  0
     [Upstream (TX) Fast path]  CRC:  0 FEC:  0 NCD:  0  LCD:  0 HEC:  0
     [Downstream (RX) Fast path]  CRC:  0 FEC:  0 NCD:  0  LCD:  0 HEC:  0
    [ATM Stats]  [Upstream/TX]  Good Cell Cnt: 43931052  Idle Cell Cnt: 563942044
     Tx Packets Dropped Count: 0  Tx Bad Packets Count: 5293
     [Downstream/RX)]  Good Cell Cnt: 48618869  Idle Cell Cnt: 1326965118  Bad Hec Cell Cnt: 22  Overflow Dropped Cell Cnt: 0  Rx Packets Dropped Count: 0  Rx Bad Packets Count: 0
    [SAR AAL5 Stats]  Tx PDU's: 7164003  Rx PDU's: 8835823  Tx Total Bytes: 3316898468  Rx Total Bytes: 1900473039  Tx Total Error Counts: 0  Rx Total Error Counts: 3
    [OAM Stats]  Near End F5 Loop Back Count: 0  Near End F4 Loop Back Count: 0  Far End F5 Loop Back Count: 0  Far End F4 Loop Back Count: 0  SAR OAM Ping Response Drop Count=0
    And here is todays speedtester result.
    FAQ
    1. Best Effort Test: -provides background information.
    Download  Speed
    1.84 Mbps
    0 Mbps
    2 Mbps Max Achievable Speed
    Download speedachieved during the test was - 1.84 Mbps For your connection, the acceptable range of speeds is 0.8 Mbps-2 Mbps. IP Profile for your line is - 2 Mbps
    2. Upstream Test: -provides background information.
    Upload Speed
    0.87 Mbps
    0 Mbps
    0.83 Mbps Max Achievable Speed
    Upload speed achieved during the test was - 0.87Mbps Additional Information: Upstream Rate IP profile on your line is - 0.83 Mbps
    I hope these results are o.k. being that they have been connected for 3 days, but I am trying not to disconnect for 5 days or more.
    Just one more thing, the SNR is 20db in the day dropping to 15db at night, it is a long overhead overhead supplying the property (1 mile +).
    Thanks,
    Olly

  • Very slow broadband speed following line fault

    Having recently had a noisy line fault repaired I have been left with broadband that is running at a very slow speed. Having read several other posts on this forum it seems that my IP profile needs resetting in the local exchange. I am reluctant to try to explain my problem to someone in India (because I can envisage a rather lengthy call which could possibly be to no avail) so can anybody tell me if there is an alternative way to reset my IP profile.
    BT's speed test results were as follows:
    Download speed: 680Kbs
    DSL connection rate: 2464Kbs (downstream)  448Kbs (upstream)
    IP Profile: 750Kbs
    Any help would be useful,
    Jim
    Solved!
    Go to Solution.

    Soulvache wrote:
    reme8488 wrote:
    You have 2 choices -
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    or
    2:  contact the moderators here to see if they can be of help.
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    Tom,
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    I thought about that straight after posting (actually meant to put that bit in my op ) and then spotted your post when I was going to edit my own.  Was too quick on the keyboard there after watching a rather entertaining Fullham vs Chelsea match on my lappy.
    Kind regards... Tom
    BT Infinity2:

  • Banded connection after line fault repaired - how ...

    Hi there,
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    I've read all the other posts concerning this and how leaving everything along for 5 or so days should see an automatic correction of this but after doing exactly that for 5 days, I've done a diagnostic and something appears to have happened 9 hours ago, I think resulting in a reset.
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    Can anyone recommend anything please?
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    Keith_Beddoe wrote:
    This will explain how it works.
    Why has my speed dropped
    Keith is absolutely correct and his links give good advice ....
    However if you get caught in the loop whereby the DLM cannot promote the line profile because your router or hub is still dropping the connection, you have to find out why it is happening.
    Even though you had a line fault fixed (supposedly) often the repairs are not 100% reliable, especially if the line has suffered a HR fault, or is subject to spurious burst noise which was not apparent when the BTo engineer left your premises, and he isn't a clairvoyant .... so if it continues to drop the connection, you need to report it back to BT support, and maybe go through the simple diagnostic tests again ... as outlined in Keith's help files.
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  • Slow Speed after Fault Repair

    Hi all,
    Had a fault on my broadband line for a few months .. random disconnections and poor speed until finally my broadband speed fell through the floor.  After a few phone calls to the helpdesk they indentified a fault in the network.  One month later and the underground line running down the road is now replaced and all seems good.  However the speed on my broadband line hasn't started to recover yet ..  6 days so far ..
    ADSL Link
    Downstream
    Upstream
    Connection Speed
    283 kbps
    888 kbps
    Line Attenuation
    41.0 db
    19.8 db
    Noise Margin
    30.4 db
    10.8 db
     Download speedachieved during the test was - 0.22 Mbps
     For your connection, the acceptable range of speeds is 0.1 Mbps-0.25 Mbps.
     IP Profile for your line is - 0.25 Mbps
    Upload speed achieved during the test was - 0.6Mbps
     Additional Information:
     Upstream Rate IP profile on your line is - 0.83 Mbps
    Based on the attenuation and noise margin I think I should be able to achieve around about 6Mbs which is slightly slower than before the fault occured but the IP profile seems to be stuck at 0.25Mbs. 
    Is it worth waiting longer to see if it improves or do I need to get the IP profile reset and start the 10day training process in motion?
    cheers
    Els

    This link should also help to explain it.
    Why has my speed dropped
    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

  • Slow speed after fault fixed

    i had a line fault fixed on thursday,after about 10 days of losing bb sync about 12 times a day, everything seems ok now, but my snr has doubled and speed seems to be fixed to 9722 down and 888 up, before the fault it was about 16500 down and 1070 up, should i see if i can get my snr and profile reset.
    here are my router stats
    Mode:
    ADSL_2plus
    Traffic Type:
    ATM
    Status:
    Up
    Link Power State:
    L0
    Downstream
    Upstream
    Line Coding(Trellis):
    On
    On
    SNR Margin (0.1 dB):
    123
    152
    Attenuation (0.1 dB):
    245
    132
    Output Power (0.1 dBm):
    0
    119
    Attainable Rate (Kbps):
    19336
    888
    Path 0
    Path 1
    Downstream
    Upstream
    Downstream
    Upstream
    Rate (Kbps):
    9722
    888
    0
    0
    MSGc (# of bytes in overhead channel message):
    98
    10
    0
    0
    B (# of bytes in Mux Data Frame):
    20
    13
    0
    0
    M (# of Mux Data Frames in FEC Data Frame):
    1
    8
    0
    0
    T (Mux Data Frames over sync bytes):
    9
    9
    0
    0
    R (# of check bytes in FEC Data Frame):
    12
    16
    0
    0
    S (ratio of FEC over PMD Data Frame length):
    0.687
    4.0
    0.0
    0.0
    L (# of bits in PMD Data Frame):
    3840
    256
    0
    0
    D (interleaver depth):
    448
    8
    0
    0
    Delay (msec):
    7.70
    8.0
    0.0
    0.0
    INP (DMT symbol):
    5.60
    2.0
    0.0
    0.0
    Super Frames:
    329563
    292564
    0
    0
    Super Frame Errors:
    0
    7
    0
    0
    RS Words:
    308469396
    1007049
    0
    0
    RS Correctable Errors:
    469
    1054
    0
    0
    RS Uncorrectable Errors:
    0
    0
    0
    0
    HEC Errors:
    0
    4
    0
    0
    OCD Errors:
    0
    0
    0
    0
    LCD Errors:
    0
    0
    0
    0
    Total Cells:
    121577762
    11085813
    0
    0
    Data Cells:
    1011537
    169939
    0
    0
    Bit Errors:
    0
    784
    0
    0

    have had the hh on for three days now still no change, here are the stats
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    Connection Information
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    Connected
    Connection time
    3 days, 00:24:15
    Downstream
    9,326 Kbps
    Upstream
    616 Kbps
    ADSL Settings
    VPI/VCI
    0/38
    Type
    PPPoA
    Modulation
    G.992.5 Annex A
    Latency type
    Interleaved
    Noise margin (Down/Up)
    18.4 dB / 13.5 dB
    Line attenuation (Down/Up)
    26.1 dB / 11.5 dB
    Output power (Down/Up)
    26.3 dBm / 0.9 dBm
    Loss of Framing (Local/Remote)
    0 / 0
    Loss of Signal (Local/Remote)
    0 / 0
    Loss of Power (Local/Remote)
    0 / 0
    FEC Errors (Down/Up)
    87 / 0
    CRC Errors (Down/Up)
    7 / 0
    HEC Errors (Down/Up)
    138 / 0
    Error Seconds (Local/Remote)
    3 / 0

  • Broadband still slow after line fault

    Hi there, 
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    Router:
    WAN up time  :   3 days 00:18:07
    TxPkts  :  433707
    RxPkts  :  535261
    Collisions  :  0
    Tx B/s  :  228
    Rx B/s  :  1706
    Connection speed down/up  :  288kbps/956kbps
    Line attenuation down/up  :  50.0db/26.3db
    Noise Margin down/up  :  5.2db/6.3db
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     IP Profile for your line is - 0.25 Mbps
    Upload speed achieved during the test was - 0.82Mbps
     Additional Information:
     Upstream Rate IP profile on your line is - 0.83 Mbps

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    TxPkts  :  710094
    RxPkts  :  844184
    Collisions  :  0
    Tx B/s  :  227
    Rx B/s  :  1503
    Connection speed down/up  :  288kbps/956kbps
    Line attenuation down/up  :  50.0db/26.3db
    Noise Margin down/up  :  5.8db/6.0db
    BT Speed Test
    Download speedachieved during the test was - 0.17 Mbps
     For your connection, the acceptable range of speeds is 0.1 Mbps-0.25 Mbps.
     IP Profile for your line is - 0.25 Mbps
    Upload speed achieved during the test was - 0.88Mbps
     Additional Information:
     Upstream Rate IP profile on your line is - 0.83 Mbps
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    Stuart

  • Broadband speed drop since line fault repair

    We have recently had a phone line fault fixed but after more than 3 days  the broadband speed has been lower than it was during the fault and less than half its original speed.
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    HomeHub2 Connection info
    ADSL line status
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    Line state
    Connected
    Connection time
    0 days, 2:59:42
    Downstream
    6,652 Kbps
    Upstream
    888 Kbps
    ADSL settings
    VPI/VCI
    0/38
    Type
    PPPoA
    Modulation
    ITU-T G.992.5
    Latency type
    Interleaved
    Noise margin (Down/Up)
    11.8 dB / 12.8 dB
    Line attenuation (Down/Up)
    27.0 dB / 13.6 dB
    Output power (Down/Up)
    0.0 dBm / 12.8 dBm
    Loss of Framing (Local)
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    Loss of Signal (Local)
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    Loss of Power (Local)
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    FEC Errors (Down/Up)
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    CRC Errors (Down/Up)
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    HEC Errors (Down/Up)
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    Error Seconds (Local)
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     For your connection, the acceptable range of speeds is 2 Mbps-7.15 Mbps.
     IP Profile for your line is - 5.87 Mbps Upload speed achieved during the test was - 0.71Mbps
     Additional Information:
     Upstream Rate IP profile on your line is - 0.83 Mbps
    Solved!
    Go to Solution.

    Great just shy of 3days connected I appear to have had another sync on the line, still no change to downloadspeed but yet again an upload speed increase, Obviously the exchange is trying to resync but it seems my download speed is stuck. This was the 1 and only connection change, should have posted the stats las tnight to show 2days 12+hrs before I went to bed
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    Line state
    Connected
    Connection time
    0 days, 3:50:34
    Downstream
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    Upstream
    1,132 Kbps
    ADSL settings
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    0/38
    Type
    PPPoA
    Modulation
    ITU-T G.992.5
    Latency type
    Interleaved
    Noise margin (Down/Up)
    11.9 dB / 5.8 dB
    Line attenuation (Down/Up)
    27.0 dB / 13.6 dB
    Output power (Down/Up)
    0.0 dBm / 12.5 dBm

  • Slow broadband speed after noisy line repaired

    I've recently had a noisy line which eventually got repaired (dirty connection on block at local poll). Since then Broadband has remained connected (good) but download speed has been none existant >250Kbps ASDL line details are as below:
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    Line state
    Connected
    Connection time
    0 days, 0:00:44
    Downstream
    283 Kbps
    Upstream
    1,088 Kbps
    ADSL settings
    VPI/VCI
    0/38
    Type
    PPPoA
    Modulation
    ITU-T G.992.5
    Latency type
    Interleaved
    Noise margin (Down/Up)
    9.2 dB / 6.3 dB
    Line attenuation (Down/Up)
    43.5 dB / 24.0 dB
    Output power (Down/Up)
    0.0 dBm / 13.0 dBm
    Solved!
    Go to Solution.

    Well the noise margin has gone up from 9.2bB to 15.4dB, which is much better, and leaves lots of room for a speed improvement.
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    Bellwire fix.
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    There are some useful help pages here, for BT Broadband customers only, on my personal website.
    BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

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