Limited Speed after 4 weeks of line faults anythin...
Hi,
I recently moved into a new propoerty and had BT move my line and upgrade me to Infinity 2. Unfortunately the install did not go well (We have a modern property but an external NTE socket) which the OpenReach engineer did not bypass. At the same time we have had a fault on the line that has taken over 4 weeks to investigage and has of course caused the phone and Infinity to keep dropping out.
Every time it dropped and resynced we appear to have been pegged back on the IP Profile to the point that I may as well now be on ADSL and paying less. It has now been 2 weeks and the IP Profile does not appear to be connecting. The Excellent OpenReach engineere who finally arrived and took me seriously about the phone line fault has replaced my line all the way back to the Exchange and believe the distance to the cabinet should result in a 60MB - 70MB speed not what we are seeing right now approx 20MB/sec.
My understanding is that the network is self moderating and so the line should regain its speed over time. However having paid BT for a month of phone and Infinity and not recieved that due to faults and not being taken seriously and an incorrect install. I'm less than happy to have to wait for the network to reset my IP Profile when really all it is is a setting in a database that somebody can override. Is there anything I can do preferably avoiding the Indian call centres that so far have not taken the fault seriously until I threatended to leave or just leave me completely dissatisfied with the BT service and wondering if we should have gone with another provider?
Any thoughts / help would be greatly received. I have included screenshots of my last speed test and the estimated speed from the openreach checker.
there is nothing BT can do to reset your profile as it is under Openreach's control and they only reset if an engineer on a visit requests it and even then the can say leave it for the DLM reset the connection this can take 2 to 3 weeks of stable connection to happen
This applies to all ISP's not just BT Retail your provider your speed test from the BT Wholesale checker is is to small so it makes it hard to read
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’
Similar Messages
-
Slow speed for months after line fault - stable co...
Hi,
A few months ago we had a line fault (trees attacking the cables!). This resulted in the IP profile reducing to try and maintain a stable connection. We are now connecting at 576kbps down and 608kbps up.
The line fault has now been cleared but we were getting ADSL disconnects when the phone rang which was keeping the system from increasing the speed.
This looks as though it is now solved. I have had only 1 disconnect (power cut in the night). in the last 2 weeks. The connection was on for just over 7 days when this happened and has now been on for 4.5days.
Should thre line has started to increased by now? We had a download speed in excess for 2.5mbps before the fault.
Could someone advise? Is the line stuck?
Thanks
Here are my router connection stats....
Up Speed = 608000
Down Speed = 576000
SNR Margin = 22.0
Loop Att. = 53.5
The Line IP stats are via btwholesale.com are
Download speedachieved during the test was - 0.55 Mbps
For your connection, the acceptable range of speeds is 0.1 Mbps-0.5 Mbps.
IP Profile for your line is - 0.51 Mbps
Upload speed achieved during the test was - 0.35Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 MbpsHi sbg1967,
Thanks for posting.
I'm sorry to hear you are having speed issues. I can help you with this from here. Click on my username and under the "about me" section you'll see the link to get in touch with us.
Please include the link to this thread when you complete the form and whenever we've received your details we'll take it from there.
Thanks
PaulK
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-) -
Loss of broadband speed after line fault
We have just experienced another of our all too frequent faults on the telephone line. This has now been fixed (OpenReach repaired a couple of joints in our line) or, at least the crackling that was on the line is no longer detectable using quiet line test.
The broadband speed is now at a crawl - see summary router stats below. (router is a NetGear DGND3300). Until the problems downstream speed was about 12Mbit and upstream 0.6Mb ; noise margin was around 6db.
When we have had problems in the past the speed has always recovered within a few hours, on this occasion the speed, noise margin and attenuation haven't budged for 24+ hours. A few questions:-
1. I know that one is advised to wait up to 3 days, but should I expect a gradual improvement over this time or might it suddenly get better? (or have we still got a fault?)
2. Our exchange has been upgraded to ADSL2 since the last time we've had a fault; could this effect the way the line recovers (or not as the case may be!)?
3. The modem is not connected to the master socket at the moment. Although I doubt if this is the source of the problem; I'm tempted to do this. However this would entail disconnecting it - would the 3 day period start all over again?!
System Up Time 24:13:13
ADSL Link
Downstream
Upstream
Connection Speed
283 kbps
440 kbps
Line Attenuation
28.5 db
12.7 db
Noise Margin
26.3 db
22.4 dbConnection has now been up constantly, connected to the test socket for 4+ days and performance hasn't changed (see modem stats below)
What do I do next?
System Up Time 96:12:01
ADSL Link
Downstream
Upstream
Connection Speed
283 kbps
444 kbps
Line Attenuation
28.5 db
12.6 db
Noise Margin
26.1 db
22.5 db -
Still on slow speed, 11 days after line fault was ...
I reported a line fault which was causing frequent phone line and internet disconnection (frequent as in I would lose connection completely for 3 or 4 hours a day, usually at night time - both phone and internet were affected), I reported the problem on 30th June.
I received a text from BT telling me that they had detected a fault and that it would be fixed by 3rd July.
However, it is now the 14th of July, and I am stuck on a download speed of 14 Mbps, and an upload speed of less than 1 Mbps.
Prior to reporting the fault, I had 50 Mbps download speed (my upload speed was still slow, and the BT Openreach engineer who installed Infinity advised me to report a fault as he felt it likely that there was a problem either in the cabinet, or between exchange and cabinet).
The current situation is unacceptable to me, please advise - I will happily post up any information from tests once I know what info is needed to sort this out! Many thanks.Hi Epona222,
I am sorry to hear that this isn't sorted yet. I will take this on from here.
Click on my username and under the "about me" section you will the link to get in touch with us. Whenever we receive your details we will go from there.
Cheers,
OlgaC
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’. -
Broadband speed after phoneline fault fixed.
How long does it take for broadband to get back up to speed after a phoneline fault has been resolved?
Our phone fault has just been fixed after being out for more than a week. The broadband remained connected but cripplingly slow. Now the phone is back the bb is slightly better but nothing like it's old speed.
I appreciate that it may take a while but any idea how long?
Thanks.please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
are you connected directly via a filter to the NTE5 master or test socket or to somewhere else? Is the master the only phone socket in your home?
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’. -
Slow Broadband after line fault
Hi,
I really hope i can some advice on here! I've been connected for over 18 months - never had a problem, brilliant BB speed (for my area) and was a happy customer. A fortnight ago my BB connection cut out suddenly but the phone was working ok. So I called 151 and did all the checks to make sure it wasn't my equipment and the line test eventually showed there was a line fault. I was told it would be fixed in due course which was fine.
4 days later the steady blue BB light came back on on my hub (after flashing purple/orange for at least an hour) and since then my speed has been so bad it feels like I'm back on dial up! Downloading is impossible, the connection drops at least 3 times a day and the BB light on my hub goes back to the orange/purple light for long spells.
Everytime I phone the fault line I get told that my line tests OK to wait untill my line 'settles in' again after having the fault. I've left it for over a week now and there has been no improvement at all - My router has been plugged into the test socket directly for the last 48 hours too but that made no change.. I'm sick fed up of being told to 'wait a while' by the indian fault team! I'm hoping for some advice on the state of the line from you guys - is it worth calling back the fault team (again!) and pushing for an engineer call out?
I've done the noise test on 1707070 on a corded phone and there was a few crackles when i tried it the first time - second time seemed ok though.
I've got a Home Hub 3.
The first BT speed test I did came back saying they could not carry out my speed test as the line was slow and it diverted me to another website where I got these results:
Download Speed (Mbps): 0.07
Upload Speed (Mbps): 0.35
Ping Latency(ms): 82.38
ADSL Line Status
Connection information
Line state:
Connected
Connection time:
0 day, 01:21:52
Downstream:
8,128 Kbps
Upstream:
448 Kbps
ADSL settings
VPI/VCI:
0/38
Type:
PPPoA
Modulation:
G.992.1 Annex A
Latency type:
Interleaved
Noise margin (Down/Up):
12.9 dB / 25.0 dB
Line attenuation (Down/Up):
5.0 dB / 3.5 dB
Output power (Down/Up):
11.8 dBm / 12.0 dBm
FEC Events (Down/Up):
0 / 0
CRC Events (Down/Up):
0 / 0
Loss of Framing (Local/Remote):
0 / 0
Loss of Signal (Local/Remote):
0 / 0
Loss of Power (Local/Remote):
0 / 0
Loss of Link (Remote):
0
HEC Errors (Down/Up):
0 / 0
Error Seconds (Local/Remote):
0 / 0
My Exchange is only about 400m away.
Any information would be much appriciated (and sorry for the long post!)Results are:
Download Speed (Mbps): 0.09
Upload Speed (Mbps): 0.35
Ping Latency (ms): 62.50
Diagnostic test:
1. Best Effort Test: -provides background information.
Download Speed
0.09 Mbps
0 Mbps
0.25 Mbps
Max Achievable Speed
Download speedachieved during the test was - 0.09 Mbps
For your connection, the acceptable range of speeds is 0.05 Mbps-0.25 Mbps.
Additional Information:
Your DSL Connection Rate :8.13 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 0.14 Mbps -
Infinity Download Speed 3.6 Mb/s after 4 weeks :-(
I 'upgraded' from BT standard broadband (4.9 Mb/s download) to BT Infinity 4 weeks ago. The peak speed I've had when first installed was 7 Mb down/ 1Mb up - I was quoted 19.4 Mb /2Mb. Engineer showed line synch speed of around 20 Mb, saying speed should increase during training period. Speed dropped to about 5 Mb after first day or so.
After various long calls to call centre and lots of **bleep** like 'you'll get very good 30/6 Mb speeds after the 10 period... Engineer is working on it ....yes this is a real speed estimate for your line'. That was when the phone line to the call centre actually worked and they could here me. After phoning cancellations and recording my complaints they booked an engineer for last Friday morning - all this took about 45 minutes on the phone. Engineer failed to call or turn up - I called them, they asked if I could remain at home for the afternoon - an engineer may call. I said I'd only wait if they actually sent an engineer. At 3.10pm the OpenReach control centre (Welsh accent) said an engineer would be with me in 30 minutes..... they never turned up.
I got more outright lies about the engineer visiting the exchange instead of me, had found a fault & had ordered a new switch. It was confirmed by engineer that finally turned up on Monday that what I was told was rubbish - no engineer had been to exchange and the fault had not yet been diagnosed.
Engineer on Monday tested line synch, gets 16 Mb but could not get better than 5 Mb download on his laptop nor my PC. He went to cabinet(about 3/4 mile away from property and 10 yards from exchange ) checked stuff there. He claims controller said my profile was set correctly (24/2) and wouldn't reset it. He came back here (to my surprise) and replaced all of DSL modem, cables, power supplies & Home Hub 3. I now get consistently 3.6 Mb/s download after 5 days with new kit (engineer claimed that replacing modem & hub would trigger a profile reset ??). The engineer did say he 'wasn't technical' when I asked why the ping was so slow (45 mS) ....
I'm checking on speedtest.net and others. BT Wholesale speedtest Beta gives 7/0.78 (ping 266 mS !!!) but I've also tried large file downloads (Microsoft) & get about 288 kB/s.
BT have phoned 3 evenings this week to ask how my speed is but there's no improvement nor none in sight.
Should I just cancel my contract? Would cancellation charges be waived since they have failed to provide the service?
Do I need to get a moderator here to get a profile reset?
Would changing ISP probably resolve this issue?
Thanks
Jon.Hi,
I'm using a wired connection. I've turned off Av for this test.
The BT Speed Tester Lite Beta (your link) gives:
Download Speed (Mbps): 6.82
Upload Speed (Mbps): 0.62
Ping Latency (mS): 43.13
Diagnostics Test results:
Download speedachieved during the test was - 8 Mbps
For your connection, the acceptable range of speedsis 12 Mbps-20.09 Mbps .
Additional Information:
IP Profile for your line is - 20.09 Mbps
Upload speed achieved during the test was - 0.63Mbps
Additional Information:
Upstream Rate IP profile on your line is - 2 Mbps
Hope this is useful.
Jon. -
Slow Broadband speed after a spate of faults
Hi all,
have read many messages on here over the last few weeks and gained a lot of useful info, thanks.
My own issue started a couple months ago with a line fault which led to very poor phone and non-existant broadband, this was repaired within a few days by BT, at the same time the engineer who was very good tested the internal wiring and disconnected some very poor extensions for outside bells etc.
After he left we continued having problems and identified the problem as a faulty ADSL filter, STILL had issues with the router locking up and running extremely slowly every few hours, so router was replaced.
Now all is fine and have been connected for 3 days with no issues other then speed.
Here are the stats:
Down Speed : 2269kBps
Up Speed : 1023kBps
Attenuation (Down/Up) 38/10.5 dB
SNR Margin (down/Up) 19/4 dB
Router is now a netgear DG834v3 with dgteam firmware, connected via adsl 2+
I have phoned bt customer support and they claim to know nothing about why the speed is so low and say that it is good for my line, however I used to get 6Mb+ before the 'troubles'
Any help much appreciated,
Cheers,
Olly
Solved!
Go to Solution.Hi john, thanks for advice, here are my stats.
I no longer have any extensions, and the router has been connected to the test socket for 3 days, through an asdl filter with a walkabout phone.
AR7 DSL Modem Statistics: -------------------------------- [DSL Modem Stats] US Connection Rate: 1002 DS Connection Rate: 2269 DS Line Attenuation: 38 DS Margin: 20 US Line Attenuation: 21 US Margin: 6 US Payload : 2108690496 DS Payload: 2333705712 US Superframe Cnt : 15116685 DS Superframe Cnt: 15116686 US Transmit Power : 0 DS Transmit Power: 0 LOS errors: 0 SEF errors: 0 Errored Seconds: 6 Severely Err Secs: 1 Frame mode: 0 Max Frame mode: 0 Trained Path: 1 US Peak Cell Rate: 2363 Trained Mode: 8 Selected Mode: 1 ATUC Vendor Code: 4946544E ATUC Revision: 2 Hybrid Selected: 3 Trellis: 1 Showtime Count: 4 DS Max Attainable Bit Rate: 7492 kbps BitSwap: 1 US Max Attainable Bit Rate: 1004000 bps Annex: AnxA psd_mask_qualifier: 0x0000 Power Management Status: L0 DS HLINSC: 0 US ACTPSD: -345 DS ACTPSD: -366 Total init. errors: 4 Total init. timeouts: 0 Showtime init. errors: 0 Showtime init. timeouts: 0 Last showtime init. errors: 1 Last showtime init. timeouts: 0 ATUC ghsVid: b5 00 49 46 54 4e 71 be T1413Vid: 00 00 T1413Rev: 00 VendorRev: 00 ATUR ghsVid: b5 00 54 53 54 43 00 00 T1413Vid: 00 00 T1413Rev: 00 VendorRev: 00
[Upstream (TX) Interleave path] CRC: 0 FEC: 0 NCD: 0 LCD: 0 HEC: 0
[Downstream (RX) Interleave path] CRC: 5 FEC: 2459 NCD: 0 LCD: 0 HEC: 0
[Upstream (TX) Fast path] CRC: 0 FEC: 0 NCD: 0 LCD: 0 HEC: 0
[Downstream (RX) Fast path] CRC: 0 FEC: 0 NCD: 0 LCD: 0 HEC: 0
[ATM Stats] [Upstream/TX] Good Cell Cnt: 43931052 Idle Cell Cnt: 563942044
Tx Packets Dropped Count: 0 Tx Bad Packets Count: 5293
[Downstream/RX)] Good Cell Cnt: 48618869 Idle Cell Cnt: 1326965118 Bad Hec Cell Cnt: 22 Overflow Dropped Cell Cnt: 0 Rx Packets Dropped Count: 0 Rx Bad Packets Count: 0
[SAR AAL5 Stats] Tx PDU's: 7164003 Rx PDU's: 8835823 Tx Total Bytes: 3316898468 Rx Total Bytes: 1900473039 Tx Total Error Counts: 0 Rx Total Error Counts: 3
[OAM Stats] Near End F5 Loop Back Count: 0 Near End F4 Loop Back Count: 0 Far End F5 Loop Back Count: 0 Far End F4 Loop Back Count: 0 SAR OAM Ping Response Drop Count=0
And here is todays speedtester result.
FAQ
1. Best Effort Test: -provides background information.
Download Speed
1.84 Mbps
0 Mbps
2 Mbps Max Achievable Speed
Download speedachieved during the test was - 1.84 Mbps For your connection, the acceptable range of speeds is 0.8 Mbps-2 Mbps. IP Profile for your line is - 2 Mbps
2. Upstream Test: -provides background information.
Upload Speed
0.87 Mbps
0 Mbps
0.83 Mbps Max Achievable Speed
Upload speed achieved during the test was - 0.87Mbps Additional Information: Upstream Rate IP profile on your line is - 0.83 Mbps
I hope these results are o.k. being that they have been connected for 3 days, but I am trying not to disconnect for 5 days or more.
Just one more thing, the SNR is 20db in the day dropping to 15db at night, it is a long overhead overhead supplying the property (1 mile +).
Thanks,
Olly -
Very slow broadband speed following line fault
Having recently had a noisy line fault repaired I have been left with broadband that is running at a very slow speed. Having read several other posts on this forum it seems that my IP profile needs resetting in the local exchange. I am reluctant to try to explain my problem to someone in India (because I can envisage a rather lengthy call which could possibly be to no avail) so can anybody tell me if there is an alternative way to reset my IP profile.
BT's speed test results were as follows:
Download speed: 680Kbs
DSL connection rate: 2464Kbs (downstream) 448Kbs (upstream)
IP Profile: 750Kbs
Any help would be useful,
Jim
Solved!
Go to Solution.Soulvache wrote:
reme8488 wrote:
You have 2 choices -
1: wait the 3 - 5 days and see if your profile resets (providing you have a stable connection for the period and leave your modem on 24/7)
or
2: contact the moderators here to see if they can be of help.
I think you'll be stuck with the former though.
Tom,
As I have posted above, we have not even seen Jim's line stats. This would make it impossible to try and establish what is actually occurring with the line and connection.
I thought about that straight after posting (actually meant to put that bit in my op ) and then spotted your post when I was going to edit my own. Was too quick on the keyboard there after watching a rather entertaining Fullham vs Chelsea match on my lappy.
Kind regards... Tom
BT Infinity2: -
Banded connection after line fault repaired - how ...
Hi there,
I hope someone can help. After a recent line fault where we lost the phone line and broadband connection and the subsequent repair of the line fault, our broadband connection has been banded at .25mb
I've read all the other posts concerning this and how leaving everything along for 5 or so days should see an automatic correction of this but after doing exactly that for 5 days, I've done a diagnostic and something appears to have happened 9 hours ago, I think resulting in a reset.
So, am I back to square one? do I have to wait another 5 days an hope the connection remains intact. Will have had this problem for a month by then whereby I'll have been paying for broadband speed with a dial up connection.
Can anyone recommend anything please?
Here are the stats...Keith_Beddoe wrote:
This will explain how it works.
Why has my speed dropped
Keith is absolutely correct and his links give good advice ....
However if you get caught in the loop whereby the DLM cannot promote the line profile because your router or hub is still dropping the connection, you have to find out why it is happening.
Even though you had a line fault fixed (supposedly) often the repairs are not 100% reliable, especially if the line has suffered a HR fault, or is subject to spurious burst noise which was not apparent when the BTo engineer left your premises, and he isn't a clairvoyant .... so if it continues to drop the connection, you need to report it back to BT support, and maybe go through the simple diagnostic tests again ... as outlined in Keith's help files.
Sometimes a fix is not forthcoming first time round, and ADSL can be troublesome with intermittent problems. -
Hi all,
Had a fault on my broadband line for a few months .. random disconnections and poor speed until finally my broadband speed fell through the floor. After a few phone calls to the helpdesk they indentified a fault in the network. One month later and the underground line running down the road is now replaced and all seems good. However the speed on my broadband line hasn't started to recover yet .. 6 days so far ..
ADSL Link
Downstream
Upstream
Connection Speed
283 kbps
888 kbps
Line Attenuation
41.0 db
19.8 db
Noise Margin
30.4 db
10.8 db
Download speedachieved during the test was - 0.22 Mbps
For your connection, the acceptable range of speeds is 0.1 Mbps-0.25 Mbps.
IP Profile for your line is - 0.25 Mbps
Upload speed achieved during the test was - 0.6Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
Based on the attenuation and noise margin I think I should be able to achieve around about 6Mbs which is slightly slower than before the fault occured but the IP profile seems to be stuck at 0.25Mbs.
Is it worth waiting longer to see if it improves or do I need to get the IP profile reset and start the 10day training process in motion?
cheers
ElsThis link should also help to explain it.
Why has my speed dropped
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones. -
i had a line fault fixed on thursday,after about 10 days of losing bb sync about 12 times a day, everything seems ok now, but my snr has doubled and speed seems to be fixed to 9722 down and 888 up, before the fault it was about 16500 down and 1070 up, should i see if i can get my snr and profile reset.
here are my router stats
Mode:
ADSL_2plus
Traffic Type:
ATM
Status:
Up
Link Power State:
L0
Downstream
Upstream
Line Coding(Trellis):
On
On
SNR Margin (0.1 dB):
123
152
Attenuation (0.1 dB):
245
132
Output Power (0.1 dBm):
0
119
Attainable Rate (Kbps):
19336
888
Path 0
Path 1
Downstream
Upstream
Downstream
Upstream
Rate (Kbps):
9722
888
0
0
MSGc (# of bytes in overhead channel message):
98
10
0
0
B (# of bytes in Mux Data Frame):
20
13
0
0
M (# of Mux Data Frames in FEC Data Frame):
1
8
0
0
T (Mux Data Frames over sync bytes):
9
9
0
0
R (# of check bytes in FEC Data Frame):
12
16
0
0
S (ratio of FEC over PMD Data Frame length):
0.687
4.0
0.0
0.0
L (# of bits in PMD Data Frame):
3840
256
0
0
D (interleaver depth):
448
8
0
0
Delay (msec):
7.70
8.0
0.0
0.0
INP (DMT symbol):
5.60
2.0
0.0
0.0
Super Frames:
329563
292564
0
0
Super Frame Errors:
0
7
0
0
RS Words:
308469396
1007049
0
0
RS Correctable Errors:
469
1054
0
0
RS Uncorrectable Errors:
0
0
0
0
HEC Errors:
0
4
0
0
OCD Errors:
0
0
0
0
LCD Errors:
0
0
0
0
Total Cells:
121577762
11085813
0
0
Data Cells:
1011537
169939
0
0
Bit Errors:
0
784
0
0have had the hh on for three days now still no change, here are the stats
ADSL line status
Connection Information
Line state
Connected
Connection time
3 days, 00:24:15
Downstream
9,326 Kbps
Upstream
616 Kbps
ADSL Settings
VPI/VCI
0/38
Type
PPPoA
Modulation
G.992.5 Annex A
Latency type
Interleaved
Noise margin (Down/Up)
18.4 dB / 13.5 dB
Line attenuation (Down/Up)
26.1 dB / 11.5 dB
Output power (Down/Up)
26.3 dBm / 0.9 dBm
Loss of Framing (Local/Remote)
0 / 0
Loss of Signal (Local/Remote)
0 / 0
Loss of Power (Local/Remote)
0 / 0
FEC Errors (Down/Up)
87 / 0
CRC Errors (Down/Up)
7 / 0
HEC Errors (Down/Up)
138 / 0
Error Seconds (Local/Remote)
3 / 0 -
Broadband still slow after line fault
Hi there,
Hope you guys can help me out
On saturday 24/11/12 I lost my broadband/phone line the whole lot, i believe due to the rather unpleasent
weather that weekend. I reported the fault, and on saturday 01/12/12 BT reported it as fixed, which was
correct, phone was working and as expected, broadband reconnected but slow.
Before the fault I would get speeds between 2000 - 4000kbps depending on time of day etc.
After the fault it was running at 572kbps and stayed here for a couple of days, although we were getting a lot of disconnects, the last one dropping the speed to 288kbps
I connected my router (its a netgear not a bt home hub) straight to the test socket and has now been stable for 3 days but no increase in speed as of yet.
My only concern is that using the BT speed tester it says the maximum speed for my connection is 0.25mbps??
Do i need to leave it connected for a couple more days? Anything else I need to try first?
Thanks
Stuart
Router:
WAN up time : 3 days 00:18:07
TxPkts : 433707
RxPkts : 535261
Collisions : 0
Tx B/s : 228
Rx B/s : 1706
Connection speed down/up : 288kbps/956kbps
Line attenuation down/up : 50.0db/26.3db
Noise Margin down/up : 5.2db/6.3db
BT Speed Test
Download speedachieved during the test was - 0.19 Mbps
For your connection, the acceptable range of speeds is 0.1 Mbps-0.25 Mbps.
IP Profile for your line is - 0.25 Mbps
Upload speed achieved during the test was - 0.82Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 MbpsHi again,
Reporting back after 5 day connection, still no improvement
WAN up time : 4 days 23:58:07
TxPkts : 710094
RxPkts : 844184
Collisions : 0
Tx B/s : 227
Rx B/s : 1503
Connection speed down/up : 288kbps/956kbps
Line attenuation down/up : 50.0db/26.3db
Noise Margin down/up : 5.8db/6.0db
BT Speed Test
Download speedachieved during the test was - 0.17 Mbps
For your connection, the acceptable range of speeds is 0.1 Mbps-0.25 Mbps.
IP Profile for your line is - 0.25 Mbps
Upload speed achieved during the test was - 0.88Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
Is it worth rebooting my router at all?
Stuart -
Broadband speed drop since line fault repair
We have recently had a phone line fault fixed but after more than 3 days the broadband speed has been lower than it was during the fault and less than half its original speed.
Pre-line issue downstream was around the 16,500kbps with some drops down to 13,000kbps. The line developed a fault which started causing dc's and the phone line became noise with constant cracking and rustling sounds which turned out to be a damage connector causing water to corrode the cables, during that time when active broadband speeds dropped but while connected gave 9726kbps download and 888kbps upload, the phone line was fixed on friday the 15th of January and the phone line itself is very quiet, better than its been in maybe years, no noise that i can hear at all. However the connection dropped out during the night after the line was fixed and came back at 6652kbps down and 440kbps up, it remained at this speed for atleast 3 days then the router reconnected at 6652kbps down with 888kbps up were it remained until this morning, the router reconnected again at exactly the same speed.
I can understand it dropping originally due to the fault but has had over 72hrs connected but the speed has not increased, infact the speed is slower than with the fault which makes very little sense but i suspect is something to do with the noise margin, I include router and btw reports. Hopefully I can get some help with this.
Thanks
Jon
HomeHub2 Connection info
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 2:59:42
Downstream
6,652 Kbps
Upstream
888 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
11.8 dB / 12.8 dB
Line attenuation (Down/Up)
27.0 dB / 13.6 dB
Output power (Down/Up)
0.0 dBm / 12.8 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
1678 / 4294967264
CRC Errors (Down/Up)
0 / N/A
HEC Errors (Down/Up)
N/A / 0
Error Seconds (Local)
0
Results from btw preformance test
Download speedachieved during the test was - 5.85 Mbps
For your connection, the acceptable range of speeds is 2 Mbps-7.15 Mbps.
IP Profile for your line is - 5.87 Mbps Upload speed achieved during the test was - 0.71Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps
Solved!
Go to Solution.Great just shy of 3days connected I appear to have had another sync on the line, still no change to downloadspeed but yet again an upload speed increase, Obviously the exchange is trying to resync but it seems my download speed is stuck. This was the 1 and only connection change, should have posted the stats las tnight to show 2days 12+hrs before I went to bed
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 3:50:34
Downstream
6,652 Kbps
Upstream
1,132 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
11.9 dB / 5.8 dB
Line attenuation (Down/Up)
27.0 dB / 13.6 dB
Output power (Down/Up)
0.0 dBm / 12.5 dBm -
Slow broadband speed after noisy line repaired
I've recently had a noisy line which eventually got repaired (dirty connection on block at local poll). Since then Broadband has remained connected (good) but download speed has been none existant >250Kbps ASDL line details are as below:
I'm not getting any progress on the fault I've registered with BT on Dec 12 (says more testing is required), I keep chasing with the online support chat but keep getting the same response "we need to do some checks on the line we will get back to you in a hour or so, an then nothing". Any tips on how to get resolution of the issue speeded up?
ADSL line status
Connection information
Line state
Connected
Connection time
0 days, 0:00:44
Downstream
283 Kbps
Upstream
1,088 Kbps
ADSL settings
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
9.2 dB / 6.3 dB
Line attenuation (Down/Up)
43.5 dB / 24.0 dB
Output power (Down/Up)
0.0 dBm / 13.0 dBm
Solved!
Go to Solution.Well the noise margin has gone up from 9.2bB to 15.4dB, which is much better, and leaves lots of room for a speed improvement.
You must be losing a lot of signal between the master socket and wherever you plug your home hub into.
Your estimated final speed should be about 7552Kbs, but you are stuck in a banded profile due to the line fault.
You are not going to get the full speed with a margin of 9.2db, but if its not practical to use the master socket, it would be worth disconnecting the bellwire while you are up in the loft, as that may help reduce any problems on your extension.
See here for instructions.
Bellwire fix.
This could help quite a bit.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.
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