Intermittent Line Fault in windy and wet weather

Hello,
I have been experiencing an intermittent fault with my phone line since getting BT Broadband in November 2013, which at first I believed to be a broadband issue. It started with the home hub disconnecting, flashing orange and then reconnecting.  After a few more weeks and performing tests through the test socket with various different ADSL plugs I noticed that the fault was happening when the weather was poor outside (wet/windy). We were sent out a Broadband Engineer who could not find the fault, he changed the faceplate of the Master Socket to a MK2 who said it would stop interference from the weather.
A couple of days later the weather was bad again and the fault continued to happen every time the weather was windy. For another month or so over Christmas and January we put up with the issue as the threat of the £130 call out charge is too much for us, my girlfriend and I are mature students so we can't afford that if our fault doesn't show when an engineer turns up.
I have been performing Quiet Line Tests through the test socket when the issue is happening and have experienced noise, popping and even multiple disconnections on the line. This week I finally got annoyed enough to book an engineer  and reported a Line Fault and miraculously managed to get one for the next morning (Thursday 6/2/14).
The engineer turned up and I explained the Intermittent fault to him and the noisy line affected by the weather but of course the weather that day was fairly calm. He performed his tests and said he couldn't find any fault and mentioned something about High Resistance?. He was nice enough to call up another engineer with a bucket crane so he could look at the telegraph pole. He told me he found that a joint up there snapped off in his hand and was probably the cause so they replaced it. They also found another piece of equipment on the exterior line (it looks like a black plastic sausage?) that was full of water so he emptied it and closed it up again.
For the first 23 hours the connection had held since the visit but then started disconnecting again and I'm experiencing the same issues as before with the current bad weather we are having even if it is only slightly windy.
So I am at a loss of what to do now. As the last engineer did all the tests as well as check the cable from the pole to the master socket I feel like I will be stuck with this issue for as long as I stay at this property. I cant afford the call out charge if the next engineer finds no fault. My personal opinion is that the line from Master Socket to the pole needs replacing as its possibly getting wet and or is corroded and the rain and wind make it worse but of course I’m no expert.
I should also mention that when the weather is clear outside the phone line and broadband works absolutely fine.
My setup is a BT Home Hub 4 (Type A)  and a phone which are both connected straight to the MK2 Master Socket which is located under our window (It is the only Master Socket in the property). On the exterior of the building the phone line goes up to the roof and along the side and out to the telegraph pole which is probably no more than 10 metres away.
Here is the noise margin and bandwidth results after a disconnection yesterday :
13:25:26, 08 Feb.
(81555.380000) DSL noise margin: 5.90 dB upstream, 6.00 dB downstream
13:25:25, 08 Feb.
(81554.270000) DSL line rate: 1147 Kbps upstream, 18456 Kbps downstream
13:25:13, 08 Feb.
(81541.820000) CWMP: session closed due to error: Could not resolve host
Bandwidth:
1163 / 16568
I'm not sure if these are the stats that are needed so please advise.
Any help and advice would be greatly appreciated.
Thanks

I've had very similar in the past, from what I remember it took maybe 5 engineer visists. Each one plugged the test kit into the master socket, scratched his head, went to the exchange, came back & scratched his head a little more.
The last one that turned up happened to arrive on a fairly bad day weather wise - that's when he noticed that the pole must have been hit by lightening at some point, and had burnt the wiring on the inside of the hollow pole we had. Burnt wiring inside the pole while it's being blown around by the wind was causing a short.
Was a 20min ish job to run a new line from the pole to the house & then it was all sorted permanently.
Your issue may be different, but it really is a matter of getting feet on the ground while the fault is happening unfortunately.

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        flex/sdk/branches/4.0.0/frameworks/projects/automation/src/mx/automation/delegates/contro ls/AlertFormAutomationImpl.as
        flex/sdk/branches/4.0.0/frameworks/projects/automation/src/mx/automation/delegates/contro ls/ButtonAutomationImpl.as
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        flex/sdk/branches/4.0.0/frameworks/projects/datavisualization/src/mx/olap/IOLAPSet.as
        flex/sdk/branches/4.0.0/frameworks/projects/datavisualization/src/mx/olap/IOLAPTuple.as
        flex/sdk/branches/4.0.0/frameworks/projects/datavisualization/src/mx/olap/OLAPAttribute.a s
        flex/sdk/branches/4.0.0/frameworks/projects/datavisualization/src/mx/olap/OLAPAttributeLe vel.as
        flex/sdk/branches/4.0.0/frameworks/projects/datavisualization/src/mx/olap/OLAPAxisPositio n.as
        flex/sdk/branches/4.0.0/frameworks/projects/datavisualization/src/mx/olap/OLAPCell.as
        flex/sdk/branches/4.0.0/frameworks/projects/datavisualization/src/mx/olap/OLAPCube.as
        flex/sdk/branches/4.0.0/frameworks/projects/datavisualization/src/mx/olap/OLAPDimension.a s
        flex/sdk/branches/4.0.0/frameworks/projects/datavisualization/src/mx/olap/OLAPElement.as
        flex/sdk/branches/4.0.0/frameworks/projects/datavisualization/src/mx/olap/OLAPHierarchy.a s
        flex/sdk/branches/4.0.0/frameworks/projects/datavisualization/src/mx/olap/OLAPLevel.as
        flex/sdk/branches/4.0.0/frameworks/projects/datavisualization/src/mx/olap/OLAPMeasure.as
        flex/sdk/branches/4.0.0/frameworks/projects/datavisualization/src/mx/olap/OLAPMember.as
        flex/sdk/branches/4.0.0/frameworks/projects/datavisualization/src/mx/olap/OLAPQuery.as
        flex/sdk/branches/4.0.0/frameworks/projects/datavisualization/src/mx/olap/OLAPQueryAxis.a s
        flex/sdk/branches/4.0.0/frameworks/projects/datavisualization/src/mx/olap/OLAPResult.as
        flex/sdk/branches/4.0.0/frameworks/projects/datavisualization/src/mx/olap/OLAPResultAxis. as
        flex/sdk/branches/4.0.0/frameworks/projects/datavisualization/src/mx/olap/OLAPSchema.as
        flex/sdk/branches/4.0.0/frameworks/projects/datavisualization/src/mx/olap/OLAPSet.as
        flex/sdk/branches/4.0.0/frameworks/projects/datavisualization/src/mx/olap/OLAPTrace.as
        flex/sdk/branches/4.0.0/frameworks/projects/datavisualization/src/mx/olap/OLAPTuple.as
        flex/sdk/branches/4.0.0/frameworks/projects/datavisualization/src/mx/olap/QueryCubeBuilde r.as
        flex/sdk/branches/4.0.0/frameworks/projects/datavisualization/src/mx/olap/QueryError.as
        flex/sdk/branches/4.0.0/frameworks/projects/datavisualization/src/mx/olap/SummaryNode.as
        flex/sdk/branches/4.0.0/frameworks/projects/datavisualization/src/mx/olap/aggregators/Ave rageAggregator.as
        flex/sdk/branches/4.0.0/frameworks/projects/datavisualization/src/mx/olap/aggregators/Cou ntAggregator.as
        flex/sdk/branches/4.0.0/frameworks/projects/datavisualization/src/mx/olap/aggregators/Max Aggregator.as
        flex/sdk/branches/4.0.0/frameworks/projects/datavisualization/src/mx/olap/aggregators/Min Aggregator.as
        flex/sdk/branches/4.0.0/frameworks/projects/datavisualization/src/mx/olap/aggregators/Sum Aggregator.as
        flex/sdk/branches/4.0.0/frameworks/projects/datavisualization/src/mx/printing/PrintAdvanc edDataGrid.as
        flex/sdk/branches/4.0.0/frameworks/projects/datavisualization/src/mx/printing/PrintOLAPDa taGrid.as
        flex/sdk/branches/4.0.0/frameworks/projects/datavisualization/src/mx/skins/halo/AdvancedD ataGridColumnWrongDropIndicator.as
        flex/sdk/branches/4.0.0/frameworks/projects/datavisualization/src/mx/skins/halo/AdvancedD ataGridHeaderHorizontalSeparator.as
        flex/sdk/branches/4.0.0/frameworks/projects/datavisualization/src/mx/styles/metadata/Focu sStyles.as
        flex/sdk/branches/4.0.0/frameworks/projects/datavisualization/src/mx/styles/metadata/GapS tyles.as
        flex/sdk/branches/4.0.0/frameworks/projects/datavisualization/src/mx/styles/metadata/Icon ColorStyles.as
        flex/sdk/branches/4.0.0/frameworks/projects/datavisualization/src/mx/styles/metadata/Lead ingStyle.as
        flex/sdk/branches/4.0.0/frameworks/projects/datavisualization/src/mx/styles/metadata/Padd ingStyles.as
        flex/sdk/branches/4.0.0/frameworks/projects/datavisualization/src/mx/styles/metadata/Text Styles.as
        flex/sdk/branches/4.0.0/frameworks/projects/framework/src/mx/accessibility/AccConst.as
        flex/sdk/branches/4.0.0/frameworks/projects/framework/src/mx/collections/AsyncListView.as
        flex/sdk/branches/4.0.0/frameworks/projects/framework/src/mx/core/IDeferredContentOwner.a s
        flex/sdk/branches/4.0.0/frameworks/projects/framework/src/mx/core/INavigatorContent.as
        flex/sdk/branches/4.0.0/frameworks/projects/framework/src/mx/core/ISelectableList.as
        flex/sdk/branches/4.0.0/frameworks/projects/framework/src/mx/core/LayoutElementUIComponen tUtils.as
        flex/sdk/branches/4.0.0/frameworks/projects/framework/src/mx/events/EventListenerRequest. as
        flex/sdk/branches/4.0.0/frameworks/projects/framework/src/mx/events/FlexChangeEvent.as
        flex/sdk/branches/4.0.0/frameworks/projects/framework/src/mx/events/FocusRequestDirection .as
        flex/sdk/branches/4.0.0/frameworks/projects/framework/src/mx/events/InterDragManagerEvent .as
        flex/sdk/branches/4.0.0/frameworks/projects/framework/src/mx/events/InterManagerRequest.a s
        flex/sdk/branches/4.0.0/frameworks/projects/framework/src/mx/events/InvalidateRequestData .as
        flex/sdk/branches/4.0.0/frameworks/projects/framework/src/mx/events/Request.as
        flex/sdk/branches/4.0.0/frameworks/projects/framework/src/mx/events/SWFBridgeEvent.as
        flex/sdk/branches/4.0.0/frameworks/projects/framework/src/mx/events/SWFBridgeRequest.as
        flex/sdk/branches/4.0.0/frameworks/projects/framework/src/mx/events/SandboxMouseEvent.as
        flex/sdk/branches/4.0.0/frameworks/projects/framework/src/mx/geom/CompoundTransform.as
        flex/sdk/branches/4.0.0/frameworks/projects/framework/src/mx/geom/RoundedRectangle.as
        flex/sdk/branches/4.0.0/frameworks/projects/framework/src/mx/geom/TransformOffsets.as
        flex/sdk/branches/4.0.0/frameworks/projects/framework/src/mx/managers/IActiveWindowManage r.as
        flex/sdk/branches/4.0.0/frameworks/projects/framework/src/mx/managers/IMarshalSystemManag er.as
        flex/sdk/branches/4.0.0/frameworks/projects/framework/src/mx/managers/ISystemManagerChild Manager.as
        flex/sdk/branches/4.0.0/frameworks/projects/framework/src/mx/managers/PopUpData.as
        flex/sdk/branches/4.0.0/frameworks/projects/framework/src/mx/managers/marshalClasses/Curs orManagerMarshalMixin.as
        flex/sdk/branches/4.0.0/frameworks/projects/framework/src/mx/managers/marshalClasses/Drag ManagerMarshalMixin.as
        flex/sdk/branches/4.0.0/frameworks/projects/framework/src/mx/managers/marshalClasses/Focu sManagerMarshalMixin.as
        flex/sdk/branches/4.0.0/frameworks/projects/framework/src/mx/managers/marshalClasses/Mars halPopUpData.as
        flex/sdk/branches/4.0.0/frameworks/projects/framework/src/mx/managers/marshalClasses/PopU pManagerMarshalMixin.as
        flex/sdk/branches/4.0.0/frameworks/projects/framework/src/mx/managers/marshalClasses/Tool TipManagerMarshalMixin.as
        flex/sdk/branches/4.0.0/frameworks/projects/framework/src/mx/managers/systemClasses/Activ eWindowManager.as
        flex/sdk/branches/4.0.0/frameworks/projects/framework/src/mx/managers/systemClasses/Child Manager.as
        flex/sdk/branches/4.0.0/frameworks/projects/framework/src/mx/managers/systemClasses/Event Proxy.as
        flex/sdk/branches/4.0.0/frameworks/projects/framework/src/mx/managers/systemClasses/Marsh allingSupport.as
        flex/sdk/branches/4.0.0/frameworks/projects/framework/src/mx/managers/systemClasses/Place holderData.as
        flex/sdk/branches/4.0.0/frameworks/projects/framework/src/mx/managers/systemClasses/Remot ePopUp.as
        flex/sdk/branches/4.0.0/frameworks/projects/framework/src/mx/modules/IModule.as
        flex/sdk/branches/4.0.0/frameworks/projects/framework/src/mx/skins/halo/WindowBackground. as
        flex/sdk/branches/4.0.0/frameworks/projects/framework/src/mx/styles/CSSMergedStyleDeclara tion.as
        flex/sdk/branches/4.0.0/frameworks/projects/framework/src/mx/utils/HSBColor.as
        flex/sdk/branches/4.0.0/frameworks/projects/framework/src/mx/utils/MatrixUtil.as
        flex/sdk/branches/4.0.0/frameworks/projects/framework/src/mx/utils/OnDemandEventDispatche r.as
        flex/sdk/branches/4.0.0/frameworks/projects/osmf/src/org/osmf/media/MediaFactory.as
        flex/sdk/branches/4.0.0/frameworks/projects/osmf/src/org/osmf/metadata/IFacet.as
        flex/sdk/branches/4.0.0/frameworks/projects/osmf/src/org/osmf/traits/PausableTrait.as
        flex/sdk/branches/4.0.0/frameworks/projects/osmf/src/org/osmf/traits/PlayableTrait.as
        flex/sdk/branches/4.0.0/frameworks/projects/rpc/src/mx/netmon/NetworkMonitor.as
        flex/sdk/branches/4.0.0/frameworks/projects/rpc/src/mx/rpc/CallResponder.as
        flex/sdk/branches/4.0.0/frameworks/projects/rpc/src/mx/rpc/http/AbstractOperation.as
        flex/sdk/branches/4.0.0/frameworks/projects/rpc/src/mx/rpc/http/HTTPMultiService.as
        flex/sdk/branches/4.0.0/frameworks/projects/rpc/src/mx/rpc/http/Operation.as
        flex/sdk/branches/4.0.0/frameworks/projects/rpc/src/mx/rpc/http/SerializationFilter.as
        flex/sdk/branches/4.0.0/frameworks/projects/rpc/src/mx/rpc/http/mxml/HTTPMultiService.as
        flex/sdk/branches/4.0.0/frameworks/projects/rpc/src/mx/utils/RPCObjectUtil.as
        flex/sdk/branches/4.0.0/frameworks/projects/rpc/src/mx/utils/RPCStringUtil.as
        flex/sdk/branches/4.0.0/frameworks/projects/rpc/src/mx/utils/RPCUIDUtil.as
        flex/sdk/branches/4.0.0/frameworks/projects/spark/src/mx/controls/advancedDataGridClasses /FTEAdvancedDataGridItemRenderer.as
        flex/sdk/branches/4.0.0/frameworks/projects/spark/src/mx/controls/advancedDataGridClasses /MXAdvancedDataGridItemRenderer.as
        flex/sdk/branches/4.0.0/frameworks/projects/spark/src/mx/controls/dataGridClasses/FTEData GridItemRenderer.as
        flex/sdk/branches/4.0.0/frameworks/projects/spark/src/mx/controls/dataGridClasses/MXDataG ridItemRenderer.as
        flex/sdk/branches/4.0.0/frameworks/projects/spark/src/mx/controls/listClasses/MXItemRende rer.as
        flex/sdk/branches/4.0.0/frameworks/projects/spark/src/mx/controls/treeClasses/MXTreeItemR enderer.as
        flex/sdk/branches/4.0.0/frameworks/projects/spark/src/mx/core/FTETextField.as
        flex/sdk/branches/4.0.0/frameworks/projects/spark/src/mx/core/UIFTETextField.as
        flex/sdk/branches/4.0.0/frameworks/projects/spark/src/spark/components/ButtonBar.as
        flex/sdk/branches/4.0.0/frameworks/projects/spark/src/spark/components/ComboBox.as
        flex/sdk/branches/4.0.0/frameworks/projects/spark/src/spark/components/DropDownList.as
        flex/sdk/branches/4.0.0/frameworks/projects/spark/src/spark/components/HSlider.as
        flex/sdk/branches/4.0.0/frameworks/projects/spark/src/spark/components/NavigatorContent.a s
        flex/sdk/branches/4.0.0/frameworks/projects/spark/src/spark/components/Panel.as
        flex/sdk/branches/4.0.0/frameworks/projects/spark/src/spark/components/PopUpAnchor.as
        flex/sdk/branches/4.0.0/frameworks/projects/spark/src/spark/components/Scroller.as
        flex/sdk/branches/4.0.0/frameworks/projects/spark/src/spark/components/TabBar.as
        flex/sdk/branches/4.0.0/frameworks/projects/spark/src/spark/components/mediaClasses/Volum eBar.as
        flex/sdk/branches/4.0.0/frameworks/projects/spark/src/spark/components/supportClasses/Ani mationTarget.as
        flex/sdk/branches/4.0.0/frameworks/projects/spark/src/spark/components/supportClasses/But tonBarBase.as
        flex/sdk/branches/4.0.0/frameworks/projects/spark/src/spark/components/supportClasses/Dro pDownController.as
        flex/sdk/br

    Hi there,
    I follow the help from this post
    How to handle line break embeded inside CSV column
    Not a perfect way, but it is accepted in my case.
    Cheers,

  • Escalated line fault URGENT

    I reported the line fault at 12;45pm on Saturday 17th Dec saying that the phone line was dead and it was urgent that it be repaired ASAP as it is used for the Lifeline emergency service. I was assured that the fault had been logged as a "Welfare priority" fault and would be repaired if possible within 24hrs.
    I requested updates by SMS text messages and apart from the initial message stating a repair resolution on 22nd December I have heard nothing. Given the importance of this repair I am dismayed that BT cannot at least provide me with an update on the status of the fault as it has not been resolved within 24hrs.
    Please can you resolve this fault urgently.

    Hi Blake6
    Welcome to the community.
    We need more information to investigate what is happening with this fault. Please send us an email using the contact us form in my profile you can copy the form address from the section 'About Me'.
    Thanks
    Stuart
    BT Forum Moderator
    BTCare Community Mod
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

  • Line fault saga

    My phone line developed a fault at the same time as nextdoor neighbours had scaffolding put up. A bt engineer investigated and said the line was damaged by the scaffolders/builders but the line was very old and in poor condition and needed replacing. He replaced the line from my main box up to the top of my house and left a coil of cable for the hoist gang to finish the job to the pole. That was on the 11/5/11 and it has still not been repaired, allegedly a hoist gang turned up but said they can`t repair the line until the scaffolding is taken down, which is not for at least another 5 weeks. After almost 3 weeks of pointless calls to customer centre, calls from the very apologetic but seemingly ineffective "priority care team" i feel i am no nearer to getting a working line.
    Any one else had a similar experience or any advice appreciated.
    Solved!
    Go to Solution.

    Hi Stantheman48,
    Thanks for the post.  I understand completely how frustrating this must be.  I would like to find out what is going on here.
    Please drop me an email via the 'Contact Us' link in my profile. (click on my name and you will find the link under the "about me" section). Include your BT account details and the link to this thread.  Once I have these details I will contact Openreach to see where we are with fixing this fault for ya.
    Cheers
    Sean
    BTCare Community Manager
    If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
    We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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