Intermittent no audio on Z87-GD65

I've had this board for about four months. It's a replacement board after I had to RMA my original board. Every now and then, the audio simply stops working. It happened again today, after about a month of no problems. I tried speakers on the back panel line out port, I tried USB headphones on a front USB port, and I tried headphones with a 3.5mm plug in a front audio port. None of it works, but when I try them on my backup computer (with a Sabertooth X58 mobo), they work fine.
In the Windows sound mixer window, I can see audio is coming through, but it's not reaching any of my audio devices. I also have a related problem in the Firestorm OpenSimulator viewer software. It suddenly today can't access either audio or media on the MSI, but works fine on the same account on the Sabertooth.
I use this computer for work creating OpenSimulator virtual worlds and need audio desperately. Right now I'm back working on the Sabertooth. It's frustrating having a newer, faster computer here that I can't use.
Does anyone have any ideas?
My system:
i7-4770
32GB Crucial Ballistix Tactical RAM
MSI GTX 970 GPU
Win 8.1
3dConnexion SpaceNavigator
WD 300GB Velociraptor boot disk
4 Intel 530 SSD's in RAID 5
external eSATA 3GB HGST drive
MaxPower eSATA 6G Pro adapter card
Inateck Superspeed USB 3.0 adapter card
Intel Network card
Corsair TX-750 PSU

Yes, I installed BIOS 1B and I thought I'd installed Realtek 6.0.1.7293. but when I read your reply, I checked MSI Command Center and showed the BIOS as V1.11 and the Realtek driver as 6.0.1.7245. I'm puzzled about the Realtek version, because I downloaded the current one but apparently didn't install it. I've now installed it.
The audio problem and Firestorm problem seem to be separate problems that just happened to occur the same morning.
As I mentioned in my first post, the audio problem cleared itself up a few hours later. This is what always happens. It's fine for a few weeks, and then the audio simply stops for a hours. Right now the audio is fine. but I assume the problem will occur again.
The Firestorm problem is both audio and media. It continues, but the problem doesn't happen when I use Singularity for OpenSim, so I have no idea yet what the problem is. Two clean reinstalls of Firestorm haven't helped..
I can't simply reinstall the OS to test because I have a huge amount of software installed. and it takes me days to reinstall an OS. Because the problem is intermittent, I can't simply do a basic install on a separate drive to test audio. Audio works most of the time.
However i am installing Win 7 on a separate ssd as a long term test, to see whether either of the problems might be due to Win 8.1. I've had a number of strange problems since installing this motherboard, but I installed Win 8 at the same time, so the problems might be Win 8 rather than the motherboard. If the Win 7 ssd works for a month or so, then I'll keep using it in place of Win 8. However it will take several days to install my software before I can even start testing it.

Similar Messages

MOVED: intermittent no audio on Z87-GD65

This topic has been moved to GAMING Motherboards.
https://forum-en.msi.com/index.php?topic=251299.0

Yes, I installed BIOS 1B and I thought I'd installed Realtek 6.0.1.7293. but when I read your reply, I checked MSI Command Center and showed the BIOS as V1.11 and the Realtek driver as 6.0.1.7245. I'm puzzled about the Realtek version, because I downloaded the current one but apparently didn't install it. I've now installed it.
The audio problem and Firestorm problem seem to be separate problems that just happened to occur the same morning.
As I mentioned in my first post, the audio problem cleared itself up a few hours later. This is what always happens. It's fine for a few weeks, and then the audio simply stops for a hours. Right now the audio is fine. but I assume the problem will occur again.
The Firestorm problem is both audio and media. It continues, but the problem doesn't happen when I use Singularity for OpenSim, so I have no idea yet what the problem is. Two clean reinstalls of Firestorm haven't helped..
I can't simply reinstall the OS to test because I have a huge amount of software installed. and it takes me days to reinstall an OS. Because the problem is intermittent, I can't simply do a basic install on a separate drive to test audio. Audio works most of the time.
However i am installing Win 7 on a separate ssd as a long term test, to see whether either of the problems might be due to Win 8.1. I've had a number of strange problems since installing this motherboard, but I installed Win 8 at the same time, so the problems might be Win 8 rather than the motherboard. If the Win 7 ssd works for a month or so, then I'll keep using it in place of Win 8. However it will take several days to install my software before I can even start testing it.

Msi Z87 GD65 Windows 7 Audio Problems

Hello Everyone and helpers...
I just did a format Thought because win bug problem.
ok so ,, the bug i got when I'm trying to launch the audio devices i wait like 2-3min...Until it runs
It happens randomly
Sometimes it opens very slowly, sometimes quickly, but it's even slower then restart your computer when u got the bug...
i try to go back to first driver it not help...
It happens whehn the two screens are connected to a computer
When I restart it works out all fine Until ...
And when the bug is back I can not detect even the sound of the other devices only the Sound output onboard card ,,,,
it lose my lg Sound output tv every time u have to restart pc to fixed it...
i try few amd drivers,,,, also not help...
it happen on my old windows and the fresh i just install,,
Help please thanks
myRIG:
Intel® Core™ i7-4770K
MSI-Z87-GD65 GAMIN =BIOS 1.6=
Corsair Vengeance 16GB DDR3 2400MHz
crossfirex SAPPHIRE HD 7950 3GB GDDR5 OC with Boost VAPOR-X
AX860i Digital ATX Power Supply
SSD 840 Pro Series - Intel® SSD 330 Series 180GB

same problem here, I have a NuForce USB DAC for my Computer, everytime i boot my computer, the output source shifted to my LED Monitor{HDMI}, though I have set the DAC as default. I did not install the Sound Blaster Cinema software! what's wrong then?

Question about Z87-GD65 Gaming 7.1 HD Audio

Hi, I am interested in the new Z87 GD65 gaming motherboard, it looks cool but I have a question about the 7.1 HD Audio.
Does it only support through S/PDIF output? or, by using the Sound Blaster Cinema suite, it able to simulate virtual 7.1 surround
to my Stereo headset, just like other standalone 7.1 virtual sound cards do?
Sorry for poor English
Thanks in advance.

Quote from: mongkb on 06-June-13, 12:49:25
Does it only support through S/PDIF output?
Yes.
http://www.msi.com/product/mb/Z87-GD65-GAMING.html
Click on Specifications / Detail.
Audio
• Realtek® ALC1150 Codec
- 7.1-Channel High Definition Audio
- Supports S/PDIF output

Z87-GD65 intermittent restart instead of shutdown

Hello. I upgraded my old X58 build to Z87 earlier this month, and I'm having an odd issue with it. Most of the time it shuts down fine, but occasionally (<20%) it will start up again. It doesn't shut down completely before it restarts, it's a smooth transition with all fans and lights on. Also, the motherboard speaker I plugged in emits one short beep when this happens. The speaker is silent during successful shutdowns, restarts, S3 sleep, etc.
The system is otherwise perfectly stable, I ran Linpack overnight and continue to run BOINC distributed computing on it every day. Temperatures are 27C at idle and 55C with all cores running scientific computing. Clock is 4.0 GHz on turbo. Haswell has a stupid good performance per watt/clock, by the way, if anyone still on Nehalem-based CPUs is considering upgrading.
I already turned off Wake-on-LAN on both the Killer NIC and the wireless adapter I plugged into it. The BIOS is also the latest version as of now (1.7), as are all the drivers, though I suspect 1.7 may be causing the problem because I don't recall it happening before.
How do I make it shut down successfully every time?
Specs:
Motherboard: Z87-GD65
CPU: i7 4770k
GPU: ASUS GTX 660 Ti
CPU Cooler: H80
Memory: Patriot 8GB 1600MHz 10-10-10-27 1.5v
PSU: Antec TruePower Quattro 1000W (from old machine)
Case: HAF X
OS: Windows 7 x64
Note that this machine is in another town currently, and I won't be able to get to it till late Sunday (PST).

Bumps are not allowed at this forum and will probably be removed;
> Forum Rules <
Recommend reflash to v1.6;
https://forum-en.msi.com/index.php?topic=169827.msg1262015#msg1262015

Z87-GD65 USB 3.0 Issue

I've owned a Z87-GD65 for about a month now, and USB 3.0 has connection issues:
I have an external usb 3.0 harddrive that will randomly disconnect and reconnect several times a day. It also tends to disconnect when waking from hibernation or sleep mode. The harddrive doesn't have this problem when plugged into the USB 2.0 ports.
Troubleshooting completed:
Tested multiple usb 3.0 ports with the same result.
Tested harddrive in usb 2.0 ports with no issues.
Flashed motherboard BIOS to newest version with no change in results.
Disabled power saving mode for both the harddrive and the usb 3.0 controllers with no change in results.
Uninstalled and reinstalled latest drivers for the usb 3.0 controller with no change in results.
The intermittent nature of this problem is beyond frustrating. What can I do? Do I need to RMA the board?

Quote from: Sea Dog on 24-May-14, 08:04:12
This is a user to user forum. Admin and moderators are just simple MSI product users just like you and me. You want to call me a ? Be my guest. Due to forum rules I can't call you or the other poster what I really think after that comment.
You were rude for no reason whatsoever. If you don't like being called a , you shouldn't act like one. It is tragic that I have to explain this to you.
Then you escalate the situation with the promise of naughty words to both me and yet another stranger that has done absolutely nothing to provoke you? Are you really not seeing why you were called a and then laughed at when you got defensive about it?

Z87-GD65 USB headset and BIOS 1.7 problems

OK...as i've stated on these forums before there is a problem with attaching USB headsets with this motherboard. There is already many posts about the problem so it "is a problem". F.R.E.Q 5 headphone will not work with the mobo, other people on these forums have also complained about razor headsets not working, as I agree with that it is a well known razor has compatibility issues I still think this is a mobo issue that MSI need to address. Logitech G35 work fines...but every other usb headset i've tried doesnt...this is on both 1.3 bios and 1.6. I've also tried other workarounds to no avail.
Any MSI guys readin this...these are the headphone i'm talking about
http://www.cyborggaming.com/prod/freq5.htm
NOW..the BIOS issue...the new 1.7 that has been released...DONT FLASH IT....it just bricked my mate mobos...lucky the GD65 has dual bios. I tried it to see if it happened to get his freq 5 working...but the PC wouldn't post.
Any comments or development on this situations on this issue will be greatly appreciated.

Quote from: Nichrome on 08-December-13, 03:57:18
Personally I don't think it's a problem with a BIOS.
Have you tried updating all the drivers? Especially Audio..
Like I said, i've tried every workaround from bios to drivers. Been on these forums, other forums, other sources and no solution seems to work. There is nothing wrong with the headphones as they work on every other PC i've tried and those have had different mobos. Those headphones even work on my Z87 MPower MAX no problem..it is just this Z87 GD65 board. Could be just a bad apple out of the bunch...but I doubt we'll get a RMA for it just cause one sort of headphones wont work on it. Now my mate got a pair of $170 headphones sitting there he cant use.
And as the to 1.7 bios...just by going off the few posts on here i'd be pulling it asap, obviously not alot of testing has been done on it. Just lucky the board has the dual bios option.

Lots of freezes, Z87-GD65

I get a lot of system freezes with my Z87-GD65 box. Sometimes it will be less than an hour between freezes, other times it can go a few hours.
During a freeze, the sound starts stuttering, creating that nasty fart noise. Screen freezes. CPU fan sounds like it's ramping up. Keyboard dead.
The freezes seem to be random-- firing up deliberately intensive stuff like FurMark or Prime95 won't force it; you'll just be doing nothing hugely intensive and it freezes hard.
When I first installed, a few times I got conventional BSODs. One in win32k.sys, one in the nVidia drivers, and one in DirectX. Also, I got a few crash-to-desktop on games (Uncharted Waters Online) Now the failure mode is pretty much always a freeze.
Once, I let it sit for 30 seconds or so, and it made a sound like it was powering down and rebooted.
Other times, if I press "reset" while frozen, it seems to respond by powering down and then back up. A conventional reset-button press does not respond this way-- just immediate reset.
BIOS version 1.B, updated from 1.8 it shipped with
CPU: 4790K at stock; cooler is a CoolerMaster Seidon 120M
GPU: MSI GTX770, 2Gb version
Memory: 4x4Gb, Corsair Venegance range, DDR3-1600, clocks 9-9-9. They're a pretty old set, which only has SPD timings for 1333, but XMP timings for 1600, so I enable XMP timings.
Drives: Crucial M550 512Gb, Corsair Neutron GTX 240Gb, Samsung HD103UJ 1Tb spinning-rust, LG BD-RE, Samsung DVD-RW. All ordinary SATA kit.
PSU: Seasonic 660W Platinum-rated
Sundry: Hauppauge HVR-1250 TV tuner in the topmost PCI-E slot
The entire supporting cast worked fine with a FX-8350 and a 990FXA-GD80v2.
The only non-conventional BIOS settings I use are turning on C1E support and enabling the XMP timings (and manually setting the memory speed selection to 1600)
Things I've tried:
* Remove the latest official nVidia drivers, reverting to those installed with Windows (early 340 series, I think).
* Force PCI-E 2.0 mode on the slot containing the GPU. This was a reccomendation from another user who had issues with a recent nVidia card on a Z87 board. It worked for about two hours, then another freeze.
* Next, I've tried uninstalling the "default" sound drivers-- the ones obtained from Realtek's site. I'm currently on the default "High definition audio device" drivers. I noticed, unusually, the drivers on the MSI site are actually more recent than the v2.75 release on Realtek's own site, so I'm trying them. Audio is via S/PDIF Optical Out to a reciever.

its memory for sure
Quote
Memory: 4x4Gb, Corsair Venegance range, DDR3-1600, clocks 9-9-9. They're a pretty old set, which only has SPD timings for 1333, but XMP timings for 1600, so I enable XMP timings.
use Stock settings.
test each one of the memory sticks individually with >>Memtest86<<
are you using 2x different memory kits?
can you list the exact memory model details?

Z87-GD65 Reboot Issue

I've been having a bit of a strange issue with my new board (Z87-GD65) since installing it. Anytime I perform a reboot, the computer will stayed powered on as it normally should, however the display will disconnect and not display on the monitor. This is the case even outside of Windows (as I first discovered it when rebooting before installing Windows on it at all). The computer will turn on and display video normally when turned on from being completely powered off, however when doing so from a reboot, my monitor displays a "no signal" message, and displays nothing. This continues to happen when switching between the two DVI ports on my card (even when switching them in the middle of the issue).
Again, this only happens when restarting the computer, whether from inside of Windows or not. The result is that I end up having to do a hard shut down, and turn back on the computer.
I have flashed my BIOS with the most up to date version, and I have not tried any over clocking yet, so short of the BIOS flash, all of the settings are on their defaults.
Hardware Used:
Z87-GD65 Board
Intel Core i5 4590S
NVIDIA GeForce GTX 560 Ti
Corsair Vengeance Pro Series RAM, 2x4 GB DDR3 2400MHz
Seagate 2GB SSHD
Corsair GS800 800W PSU
Using On Board Audio, NIC, and USB
If it matters, or if it comes down to it being a power issue oddly enough, I'm also using an after market cooling system for my CPU.
Thanks to ANYONE who has any ideas as to what may be causing this.

Quote from: sunraven215 on 04-June-14, 16:42:02
I have exactly this issue, when I try and restart the screen shuts down and the pc keeps the powerbutton on..it just sort of hang with fans on.
There's no issue when it starts 'manually by clicking the startbutton'.
I updated the bios like different websites suggest, and like you did. I lean toward trying a new powersupply now since thats the only old thing left in my pc. Everything else is completely new.
This post was great inspiration on what to do to fix it.. however seeing that it didnt work for you I'm abit discouraged to be honest.
Maybe some of you have suggestions to what can be tried to fix it. What I tried :
- (my husband) Trying different settings. I cant recall them, i'm not that technical (then returning settings in the end to default, since the only reaction I got was the computer refusing to start my win7.)
- I have the newest driver for my 1150 board (ver. 1.20). Flashed it from an usb as the guide said.
Did you get your issue fixed?
Specs for my pc, appologies if it's lacking, typed what I understood.
Board MSI Z87M GAMING
VGA Geforce GTX 760
Intel core i7 4790 CPU 3,6GHz
Bios 1.20 AMI OEM
HDD Samsung 120 SSD SATA600
HDD Samsung 500 SSD SATA 600
RAM Kingston 16GB DIMM DDR3
Windows 7 Ultimate 6.01.7601
Mine was never fixed. :/ After the last BIOS flash suggested in this forum, it won't even come on from a shut down, even with a brand new board (swapped it after I thought that update bricked it).
I was thinking the PSU, I just don't have another one to test and I know it worked fine in the old build. This whole thing has been a disaster.

Creative Soundmax Cinema not working Z87-GD65 Gaming

I've installed it and it worked fine before, but now I just reinstalled windows, and whenever I try to use Soundmax Cinema, it tells me "There is no supported audio device enabled" How do I fix this, I really liked the audio management with Soundmax Cinema. Help would be much obliged
Thanks

Gave you tried re-installing all of the drivers from MSI's webpage?
http://www.msi.com/product/mb/Z87-GD65-GAMING.html#overview

[ask] z87 gd65 gaming soundcard

so,are the onboard soundcard from z87 gd65 gaming already support 7.1 surround sound ? or i must buy another soundcard with 7.1 surround ?
ps : sorry for my bad english

Quote
Audio
• Realtek® ALC1150 Codec
- 7.1-Channel High Definition Audio
- Supports S/PDIF output

Msi Z87-GD65 Booting Failure With eSATA Drives

Hi Folks,
Before I go down the (probably ill-fated) Customer Service path I thought I'd address the forum here on a little problem I'm having with my Z87-GD65.
IN essence, if I have a hard drive connected to my eSATA port the PC won't boot. I'm using an ICYDOCK 4 bay external enclosure (MB561US-4SB if interested). If the drive itself is on but the HD trays are ejected then it boots. If any of the drives are secured then it'll hang at a post-BIOS/pre-Windows screen where all I get is a blinking cursor for about 30 seconds and then it disappears to a plain black screen. If the device is powered off then it boots.
I've checked the BIOS with one of the HDs running and it doesn't appear within my boot list - in fact, except for one selection in the bios allowing me to disable eSATA there really isn't much I can do there.
I've upgraded my BIOS to 1.30 from 1.00 and the process seems to move a bit further - now I get the oh-so-pretty ugly Windows logo and that's all.
When I do actually boot the PC with the ICYDOCK off then I'm able to get into Windows normally, and turn on the ICYDOCK. After a few seconds all 4 hard drives report in and everything's fine.
I've been using this ICYDOCK for about a year and a half, with 2 other motherboards (neither were an MSI) and i7 cores, and neither of them caused me any issues. I remember that neither of those boards had the port multiplier eSATA capability so I had to buy a controller card with that capability. I could probably dig that up and see if the problem remains.
In case you're wondering, if it helps, I built a Msi Z87-GD65/4770 i7 - based PC with 2 internal 2TB Hard Drives, and 16gb RAM. I already mentioned the ICYDOCK. I used LiveUpdate to install all the latest drivers & BIOS before uninstalling it.
I build & repair PCs for a living so I'm pretty familiar with what's going on with the system. I figure that there must be something happening between the BIOS and Windows "handoff" of the ICYDOCK, but I'm damned if I can figure out just what.

More information please. PSU, OS being used, etc..
Live Update is best uninstalled. Flash UEFI/BIOS the safer way;
https://forum-en.msi.com/index.php?topic=169827.0
Recommend to download drivers and utilities from the MSI Websites and install manually.
>> Posting Guide <<

Z87-GD65 Enable "Windows 8/8.1 Feature" = Won't boot, Disabled = Boots up

How do I enable Windows 8/8.1 Feature in the Z87-GD65 Settings? When I turn it on, Windows 8.1 no longer will boot. (see video below of what happens) Is this because I didn't have it enabled BEFORE I installed Windows? If so can I fix this without a re-install? My C: is a 120GB SSD. I have about 12 other 3TB Hard Drives installed as well with 2 secondary SATA cards installed.

Quote from: pandaz on 02-April-14, 13:46:01
I got the same problem before and after doing some research, I found out the ff. Info:
When set the Windows 8/8.1 Feature to Enabled then the system could only boot to Windows if your windows is installed using UEFI mode.
If you didn't install Win8 in UEFI mode then you will need to reinstall your Win 8.1 using UEFI mode.
The SSD drive was originally in a Zotac ZBOX ID84 mini-PC. I turned the zbox UEFI mode on before the install was done.
I transplanted the SSD drive into the new Z87-GD65 based computer. Windows 8.1 booted right up (only after a firmware update)
So technically yes, UEFI mode was enabled, but was a different computer. (but then again maybe it wasn't?)
Will the computer boot faster if I reinstall from scratch with Windows 8/8.1 Feature enabled? What else works better/faster with this feature enabled? (more stable etc?)
Basically, is it worth the hassle of starting fresh? I have a very complicated home server/media center combination setup.

Z87-GD65 USB and ATA/ATAPI Bridge Issues

I just installed a new Z87-GD65 into a Silverstone HTPC case and I'm having weird issues with all USB 3.0 ports. This problem occurs on both a Windows 10 technical preview install and a Windows 8.1 install. Everything is updated including the BIOS and, as far as I can tell, installed properly. I used Live Update 6 to verify the integrity of the motherboard drivers and BIOS version. I also double checked the build for any potential shorts or incorrectly plugged in devices and everything seems to check out.
Basically, what seems to be happening, is the computer is constantly losing connection with the USB 3 ports and is re-"scanning" to gain connection again. This makes all the USB 3 ports useless for any media or storage device and is extremely annoying when used with a mouse and keyboard. This "re-scanning" if that is what it is, is also causing all the i/o ports to freeze for a second or two so if I let's say, double click on a folder and this "scan" occurs, it takes a few seconds for the the folder to open. I also notice that a storage device plugged into any USB 2.0 port is more sluggish than usual and there is an overall delay in all mouse/keyboard input. This is a new motherboard and a new build although I have used all this external equipment and some internal with another computer with no issues at all.
System Specs:
PSU: 850w Coolermaster with front panel fan control
Motherboard: MSI Z87-GD65
CPU: Intel i5 4670k
Video Card: MSI GTX 770
RAM: 16GB of G-Skill Sniper series memory
Storage/Media:
128GB Samsung SSD (OS)
2x128Gb Crucial SSD Raid 0 (Games)
1TB Western Digital black (general programs)
2x2TB Western Digital Green (storage)
I also have a Medisonic 4-bay USB 3.0 enclosure with 3x2TB drives and one 3TB drive.
If this is a Windows issue I'll re-install Windows 7 but if this is a hardware/driver issue I'd like to know how to fix it if possible as I can't return or exchange the board.

Everything works, or is at least detected, fine in BIOS. I already messed with the hand off settings and no dice.
I got tired of dealing with it so I formatted an installed Win 7 unfortunately the problem is still there. It's much less pronounced so I can actually use the computer without the weird freezing and stuttering issues but any time I try to transfer and or unzip any large file windows will lose connection and I'll get a "USB device has Malfunctioned" error. This does not happen on my other PC, unfortunately I need the hard drive bay on this PC.

Z87-GD65 wont boot from any drive, please help!

I desperately need your help on this issue. And thanks in advance for any answer!
I have a brand new Z87-GD65 Mainboard.
When I select my boot device in BIOS all I get is: "Reboot and select proper boot device or insert boot media in selected boot device and press a key"
In BIOS I can find all my hardware (CPU, Drives, HDDs, DVD,... RAM) everything is shown correctly. Nothing missing there, all parts shown by correct values.
I cant boot through my DVD Drive or external USB Drive (on both I have Windows 7 which I want to install on my new system). The Windows DVD is also working properly, I checked it on my old PC.
No matter what Boot priority/device I choose (I think Ive tried them all by now) "Reboot and select proper boot device or insert boot media in selected boot device and press a key" is what I get after "save & reboot".
My BIOS Version is E7845IMS V1.8.
Any suggestions, what am I missing?
thank you very much for any help!

Quote from: Jimmy_123 on 09-May-14, 01:26:52
Ok, thanks for your help, I found the problem!
It was my DVD Rom Drive that could not read the DVD!!!!
What I Still dont understand is that it also didnt boot from a bootable HD through USB.
thanks for your help!
Glad you got it working....probably the controller got confused from the faulty DVD rom....

Intermittent no audio on Z87-GD65

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