Intermittent POST

System Spec
# AMD PHENOM 9950 BE (2.6GhZ)
# MSI DKA790GX PLATINUM
# KINGSTON HYPER-X DDR2 1066
# Powercolor ATi Radeon 4870X2
# SEAGATE SATA II  7200RPM 32MB CACHE
# SONY - AD7200S 20X SATA DVD+-R/WR/RAM
# No Other Peripheral Cards Present
# Windows VISTA 64 Ultimate
# CORSAIR TX750watt - Reccomended Buy Knowledgable People Here & Capable of powering alot more than what's inside my rig.
Ok, this is follow up to a post i made several months ago about a issue which i have not been able to solve.
Basically, i power on my machine, fans spin up, then down.. spin up and down... (can do this for upto 30 seconds...)
Then 2 things happen..  Im either A) Hearing the POST beep kick in and everything runs as normal. or B) Hear a LONG beep and nothing happens..
Originally with this issue, i changed BOTH the original PSU, and the RAM via RMA and the issue STILL arises....?
Any input is greatly appreciated
thanks
JB

First of all, DDR1066 is ONLY supported with a Phenom AND 1 or 2 sticks (2 sticks see manual for dual-channel slots!).
Second, go into the BIOS and set memory from Auto or 1:2 to 1:2.66, no other things need to be done.
That stick needs ammending to reflect what you just said then.. :P
Because im using two sticks, but yes, both double sided.. i will set them back momentarily and check in with results

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    when i searched in internet i am able to see many people are struggling with this same issue .

    Hi, 
    You can refer to this blog, and try to roll back to the older version of network adapter driver to check the results. Other suggestions can also be used to troubleshoot your issue.
    Windows 8.1 Wifi showing "limited" or "No Internet Access"
    http://blogs.technet.com/b/dennis_schnell/archive/2013/08/31/windows-8-1-wifi-showing-quot-limitied-quot-or-quot-no-internet-access-quot.aspx
    Meanwhile, please check with the manufacturer of your router to update the firmware.
    If the issue persists, please help to collect following information for further research: 
    1)            Enable RAS Tracing on the client. 
    -              Over an Administrative command prompt. 
    -              C:\> netsh ras set tracing * enabled
    2)            On the client enable the following log as well:
    -              Over an Administrative command prompt. 
    -              C:\> netsh trace start scenario=netconnection capture=yes tracefile=c:\net.etl
    3)            Now, turn off Wireless adapter on the client and Turn it back ON for making it to authenticate. Once it fails to connect to the Wireless network, proceed to the next step.
    4)            Disable RAS Tracing on the client. 
    -              Over an Administrative command prompt. 
    -              C:\> netsh ras set tracing * disabled
    5)            On the client disable the following log as well:
    -              Over an Administrative command prompt. 
    -              C:\> netsh trace stop
    6)            Please provide the following files:
    From the Client:
    a)            ZIP folder of C:\Windows\Tracing
    b)            C:\Net.etl and C:\Net.cab
    Upload these files in SkyDrive and post back the shared link. 
    Keep post.
    Kate Li
    TechNet Community Support

  • Intermittent loss of UNC path access on Windows Server 2012

    Hi All,
    I hope someone can help with a major headache we've been having on two Windows Server 2012 boxes since September this year. Basically, these servers will intermittently lose the ability to browse network shares from windows explorer and the only way we have
    found to resolve this is to reboot. When the issue happens, we can't even log into the server as it sits at 'applying user settings' - presumably as it is failing to access the netlogon share on our DCs. If we have an active RDP session when the issue occurs,
    we can connect. In this instance we see that if you enter a UNC path in Windows explorer and hit enter, nothing happens - no error messages or anything. The only way I can get any response is when trying to access the IPC$ share on another server, which gives
    the following response:
    \\server\ipc$ is not accessible. You might not have permission to use this resource, Contact the administrator of this server to find out if you have access permissions.
    The parameter is incorrect.
    Everything looks right from a physical network perspective, as we can ping from the affected servers and DNS queries are working fine. I can even run net view from powershell and see the local servers and shares on these, however any attempt to access shares
    just hangs the powershell session.
    If I look in the SMBClient event logs, I can see entries like the following:
    Event ID 30805
    The client lost its session to the server.
    Error: The transport connection is now disconnected.
    This is made worse by the fact that when this issue happens, we can't even cleanly reboot the server (it just hangs) and have to perform a cold boot.
    The firewall has been turned off and we have taken off our antivirus software to eliminate it as a possible cause. We have even rebuilt one of these servers on a clean install of 2012 R2, but the issue re-appeared. We have also tried using different NIC
    drivers (Broadcom NICs installed) to no avail. We have also tried disabling IPv6.
    We have logged a ticket with Microsoft support, who have come back telling us that this could be related to a known bug with DFS in 2012 for which a fix is being tested prior to release in a few weeks. However, I can't sit around on my hands until then on
    the off chance that this fix will resolve our problem. These servers are hosting our production Lync 2013 front end service and when this issue occurs it breaks the address book search and response group services, so this issue is of critical importance for
    us to get resolved asap.
    Any help on this would be greatly appreciated.

    Hi,
    That's right, if you hit enter absolutely nothing happens, no error messages. It makes no difference if I try name or IP address - even trying \\localhost doesn't work. A few minutes later after trying, an entry appears in the SMBClient event logs as mentioned
    in my original post. To me it looks like something deep within the networking operations of the OS is randomly breaking. Also, if I try to browse the network from Windows explorer, it just hangs. When I try to restart the workstation service, it just gets
    permanently stuck in a stopping state and the server has to be cold booted. Once it boots up, everything is working fine again....until the next time. There is absolutely nothing appearing in the application or system event logs indicating the root cause.
    I've checked and DNS resolution is working OK and I can telnet to other hosts on all the required ports.
    I had originally thought it might be related to the Broadcom NICs as we've had issues with them in the past, but we switched over to use the 2012 inbox driver for them and the same issue happens. I should also mention that one server is a blade and the other
    a rackmount box. Dell support have run full diagnostics on both and have come up clean, so it doesn't appear to be a hardware issue. The even more baffling thing is that we have a third server with identical spec and config that does not have the problem.
    The only difference with this third server is that it is not part of a Lync pool pairing using DFS and sits in a remote location on a different LAN.
    I had thought of trying to drop back to use SMB1 by disabling SMB2 and 3, but I'm not sure if this would adversely affect any other services.
    This one really has me stumped.

  • Unable to log into iMessage and intermittent issues with FaceTime

    Late 2011 MacBook Pro, OS X 10.8.4.  I'm an admin level Windows guy but a relatively new (and otherwise very pleased) convert to Mac OS.
    This morning Messages started repeatedly prompting me for my iMessage password and FaceTime has starting working only intermittently.  Both work fine from my iPad and iPhone 5.  Both have been working from my MacBook Pro for months.
    This morning when I tried to fire up Messages on the MacBook I got an error saying "The server encountered an error processing registration".  After doing some Googling, I noticed that many folks said that when they had this problem they also had an issue with FaceTime.  I confirmed that FaceTime was indeed giving me the same error as iMessage. After trying some solutions from past threads that didn't work, I rebooted.  Now instead of throwing an error, Messages just keeps asking me for my iMessage password again and again.  FaceTime works occasionally but sometimes when I get a call and click answer, I get "call failed" as my iPhone and iPad continue to ring and then I'm asked to re-enter my password on the MacBook.  If I enter my password it just sits and spins.  If i quit FaceTime and start it again, it'll usually log in successfully but calls may or may not work (following the same pattern I just mentioned).
    The odd thing to me is that when I tested FaceTime on my iPad, I got notifications on my iPad and iPhone and my primary and alternate email address were now registered with FaceTime.  They have been for over a year so I'm not sure why I'm getting those notifications again.
    I'm able to log into the Mac App store without a problem using the same AppleID
    What I've tried so far based on Google results:
    1. In Keychain Access, reset my default keychain - No improvement
    2. In Keychain Access, selected Keychain First Aid, repaired and verified - No improvement
    3. On my iPad, turned iMessage off and back on - No improvement, though iMessage on the iPad still works fine
    4. Confirmed that my primary and secondary AppleID email addresses and password are correct.  The email address associated with my AppleID is not associated with any other AppleIDs.
    Thanks!

    This could be a complicated problem to solve, as there are many possible causes for it. Test after taking each of the following steps that you haven't already tried. Back up all data before making any changes.
    Before proceeding, test on another network, if possible. That could be a public Wi-Fi hotspot, if your computer is portable, or a cellular network if you have a mobile device that can share its Internet connection. If you find that iMessage works on the other network, the problem is in your network or at your ISP, not in your computer.
    Step 1
    Check the status of the service. If the service is down, wait tor it to come back up. There may be a localized outage, even if the status indicator is green.
    Step 2
    Restart your broadband device and your router, if different. You may have to skip this step if you don't control those devices.
    Step 3
    From the menu bar, select
     ▹ About This Mac
    Below the "OS X" legend in the window that opens, the OS version appears. Click the version line twice to display the serial number. If the number is missing or obviously invalid, take the machine to an Apple Store or other authorized service center to have the problem corrected.
    Step 4
    Take the steps suggested in this support article. If you don't understand some of the steps or can't carry them out, ask for guidance.
    Step 5
    From the menu bar, select
     ▹ System Preferences ▹ Network
    If the preference pane is locked, click the lock icon in the lower left corner and enter your password to unlock it. Then click the Advanced button and select the Proxies tab. If the box marked SOCKS Proxy is checked, uncheck it. You don’t need to change any other settings in the window. Click OK and then Apply. Test.
    The result may be that you can't connect to the Internet at all. Revert the change if that happens, or if iMessage still doesn't work. Remember that you must Apply any changes you make in the preference pane before they take effect.
    Step 6
    Select from the menu bar
     ▹ System Preferences… ▹ Flash Player ▹ Storage
    and click
    Block all sites from storing information on this computer
    Close the preference pane.
    Step 7
    Enable guest logins* and log in as Guest. Don't use the Safari-only “Guest User” login created by “Find My Mac.”
    While logged in as Guest, you won’t have access to any of your personal files or settings. Applications will behave as if you were running them for the first time. Don’t be alarmed by this; it’s normal. If you need any passwords or other personal data in order to complete the test, memorize, print, or write them down before you begin.
    Test while logged in as Guest. After testing, log out of the guest account and, in your own account, disable it if you wish. Any files you created in the guest account will be deleted automatically when you log out of it.
    *Note: If you’ve activated “Find My Mac” or FileVault, then you can’t enable the Guest account. The “Guest User” login created by “Find My Mac” is not the same. Create a new account in which to test, and delete it, including its home folder, after testing.
    If iMessage worked in the guest account, stop here and post your results.
    Step 8
    Boot in safe mode and log in. Note: If FileVault is enabled on some models, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Ask for further instructions.
    Safe mode is much slower to boot and run than normal, and some things won’t work at all, including Wi-Fi on certain iMacs.  The next normal boot may also be somewhat slow.
    The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
    Test while in safe mode. After testing, reboot as usual (i.e., not in safe mode) and test again.
    If iMessage worked in safe mode, but didn't work when you booted out of safe mode, stop here and post your results.
    Step 9
    Reset the NVRAM.
    Step 10
    Reinstall OS X.
    Step 11
    If none of the above steps resolves the issue, make a "Genius" appointment at an Apple Store, or contact Apple Support.

  • NEW CUSTOMER WITH INTERMITTE​NT SERVICE - IN NEED OF ADVICE

    Let me preface this post by stating that I am a new Verizon Customer, as of a few weeks ago.  I've really enjoyed my Verizon FiOS services, which consist of the Verizon Triple Play with the upgraded 35/35 internet package.  I have wanted the service for quite a while, but it was not available to me until I moved to VA.
    With that said, I am asking for some help in diagnosing the following issues that have plagued me for the last two days going on a third.
    11/23 (Wednesday):  Data stops working.  No "Internet" or "WAN Coax" lights on router.  Chat with Verizon Support online who walks me through a reboot followed by a reset/restore of router, neither of which, work.  He then schedules a technician for the following day.
    11/24 (Thursday): 
    10:30 am - Technician arrives and gets cracking on the problem.  After a short time, he determines the modem needs to be replaced.  He swaps it out for another and data is restored.
    1:30 pm - Data fails again.  This time my "Internet" light is orange and the "WAN Coax" light is green as normal.  I contact Verizon Support, via telephone, and he walks me through the entire reboot followed by reset/restore of router again.  This does not work.  He ends up remotely restarting my ONT, which gets my service working again.
    3:30 pm - While on the phone with family, my call was disconnected abruptly.  I go into my office to see the "Internet" light is orange again.  I call Verizon Support and am once again run through the entire reboot/reset process.  This does not work.  Instead of the remote reboot, she walks me through manually rebooting the ONT by unplugging the power and battery.  The service is restore and working correctly again.  Regardless, she still scheduled a technician for the next day.
    11/25 (Friday):
    10:15 am - Technician arrives.  I describe the intermittent issue occurring since his visit the day before and he proceeds to replacing the ONT.  He even replaced the coax cable from splitter all the way to the modem.  He cleaned up the slack in all the original wires and really took his time trying to make sure everything was good.  I was really confident that this was a done deal.
    8:00 pm - Really bad failure this time.  FiOS internet, telephone, and TV all fail.  I got on the phone with Verizon Support and after explaining the whole story, she was nice enough to not waste my time with a router reboot.  She read through my log of support calls and service visits and automatically scheduled a technician for tomorrow.  We'll see what happens next.
    Since getting off the phone with support, I manually rebooted the ONT and all services are restored.  Hopefully this will tie me over until morning.
    I've read a number of threads on this forum and have noticed that there are some pretty sharp guys and gals here who seem to be able to successfully trouble shoot these types of problems without ever being there.  I am hoping this post falls into that category.  I really want this fixed and do not feel like losing FiOS in the pursuit of consistent service.  Any help that any of you can provide will be greatly appreciated.
    Thanks in advance!

    Hello Dewarwd,
    Sorry to hear you have had repeat trouble. You mentioned a field tech was coming back out that should of happened Sat.  If you are still having an issue since that visit let us know.  I have sent you a private message to assist further.
    Thank you
    Mike_VZ
    Verizon Support
    Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms of Service, or your Customer Agreement Terms and Conditions or Plan.

  • Is anybody else struggling with an intermittent connection when using the Magic Mouse/Trackpad ONLY on Boot Camp?

    Hi,
    I've seen thousands of posts about Bluetooth connection issues and interference and stutter/lag for both the Magic Mouse and Trackpad (affecting both Mac OS X and Windows under Boot Camp) but my problem is different.
    To summarise my setup, I use:
    - Retina MacBook Pro (lid closed or open, doesn't make a difference to this problem)
    - Thunderbolt Display
    - Wireless Keyboard
    - Magic Trackpad (have also tried a Magic Mouse and experience similar issues to the Trackpad)
    And in Mac OS X, everything works perfectly. The keyboard and trackpad work smoothly when I'm 6-7 metres from the machine, whether or not the laptop lid is open or closed, and whether or not the Thunderbold Display is connected.
    But on to my problem: the bluetooth connection is incredibly unreliable/intermittent when in Windows (I run Windows 7 64-bit and Boot Camp 4.0, and got both devices connected without any trouble via Bluetooth).
    But during usage, the cursor stutters/lags frequently, and tap to click (when enabled) seems to get triggered by mistake all the time (even when I'm not touching the Trackpad or even at the computer, clicks get registered).
    The Wireless Keyboard is perfect, and works well 5 metres from the machine. The Mouse and Trackpad, though, don't even work reliably when they are 6 inches from the machine. The built-in trackpad on the laptop works perfectly too, in Windows and Mac.
    I spent a week assuming I was suffering from Bluetooth interference, so I tried:
    - using the laptop with the lid open
    - removing the Thunderbolt display completely and trying the Magic Trackpad
    - repositioning items on my desk
    - disabling wifi
    All of these adjustments made minor differences to how good/bad the Trackpad was, but none came close to fixing the problem or making it work as smoothly as under Mac OS X. It was only after doing all of this that I realised perhaps it was just a Apple driver for Windows issue, so I booted into Mac OS X and tested everything out, and sure enough, it's all perfect. But back into Windows, the Trackpad doesn't work reliably at all.
    Obviously, the hardware is not at fault, and I assume the signal strength doesn't vary between operating system (why would it?) so I'm left believing this must be a driver issue. The TrackPad and Magic Mouse drivers have been out for a couple of years, so I'm surprised they can still be this bad. I tried both the latest driver from Boot Camp 4.0 (3.2.0.0) for the Trackpad, and also the older one from Boot Camp 3.2 (3.1.0.7) and both are equally bad for me.
    So my question is: has anybody else struggled with using the Trackpad (or Magic Mouse) with Boot Camp 4.0 and Windows 7 64-bit, whilst finding it to be perfect under Mac OS? I haven't found many posts complaining about the Windows driver, which is why I assumed it was an interference issue. But I'm almost sure it isn't, having spent 2 weeks investigating.
    Any thoughts/suggestions/answers much appreciated!
    Kyle

    SOLVED!
    After much testing, I have found the cause of lagging/jumpiness on the Bluetooth Magic Mouse and Magic TrackPad in Boot Camp. Hopefully this will help others:
    The drivers for the Broadcom 802.11n Wireless Adapter have a setting called "Bluetooth Collaboration" that is Disabled by default. Enabling this option removes the problem instantly. My Magic Trackpad now works flawlessly, even if I stand 6 metres from the machine. It now works just as well as under Mac OS. The setting can be found under:
    Control Panel > Device Manager > Network Adapters > Broadcom 802.11n Network Adapter (right click and choose "Properties". Under the "Advanced" tab, highlight the setting named "Bluetooth Collaboration", then change it to Enable. Then click OK.
    I narrowed the problem down to the wireless card by disabling ALL startup services and processes for Windows, then re-enabling one by one. As soon as I enabled the Windows Wireless Service, the problem came back. Similarly, disabling the Wireless Card inside the Network and Sharing Center (or Device Manager) removes the problem. This led me to believe it must be a driver issue with the wireless card, since the problem didn't occur with the Magic TrackPad under Mac OS, or on my mother's Windows 7 64-bit computer. So when I went into the Driver Properties to check for an update, I found this setting about Bluetooth Collaboration.
    I really hope this helps others trying to use Bluetooth devices under Boot Camp. All Apple notebooks use the Broadcom card (and have done for years), so this driver is installed for almost anybody using Boot Camp on an Apple notebook. I'd assume this problem would affect anybody using Boot Camp + wifi + a Bluetooth device.
    Cheers

  • Unresponsive keyboard/trackpad and intermittent Bluetooth on MacBook...possible internal USB problem?

    I have a mid-2010 polycarbonate/white MacBook (model A1342) running OS X 10.6.8. My machine has been having issues with the internal Bluetooth and keyboard/trackpad randomly ceasing to function.
    Bluetooth issue
    As of recently (the past month or two), the Bluetooth adapter will completely disappear and eventually reappear on a random basis. It won't appear at all in System Profiler, and the BT menu says "not available". Also, I have had a few kernel panics recently, all of which were apparently thrown by a Bluetooth process/daemon/driver (unfortunately I forgot which one, and also lost the logs from the panics.)
    My system has a Broadcom Bluetooth chip that's part of the AirPort card, but is basically just an internal USB device. The adapter has some sort of integrated USB hub ("BRCM2070 Hub"), which the "Bluetooth Module" device itself is connected to.
    Nonetheless, this seems to be some sort of problem on the USB bus. Whenever there is a failure, I will almost always see output in Console showing USB errors (ie errors about "enumerating a USB device", "clearing port power", "setting port power", "getting port status", etc). It will either be on any of the ports of the hub at 0x6600000 (the "BRCM2070 Hub" that "Bluetooth Module" is connected to), or port 6 of the hub at 0x6000000 (BRCM2070's port on the internal bus, which the keyboard/trackpad is also connected to on port 3).
    I can post more/longer ones, but here's a somewhat short example of the error messages I might receive:
    11/18/12 3:18:36 PM kernel USBF: 7351.492 [0xcf9b300] The IOUSBFamily is having trouble enumerating a USB device that has been plugged in.  It will keep retrying.  (Port 6 of Hub at 0x6000000)
    11/18/12 3:18:38 PM kernel USBF: 7353.987 AppleUSBHubPort[0xcf9b300]::FatalError - Port 6 of Hub at 0x6000000 reported error 0xe00002c7 while doing clearing port power feature
    11/18/12 3:18:38 PM kernel USBF: 7353.987 [0xcf9b300] The IOUSBFamily was not able to enumerate a device.
    11/18/12 3:20:20 PM blued[448] Apple Bluetooth daemon started
    11/18/12 3:20:20 PM kernel USBF: 7456.186 [0x11fb1300] The IOUSBFamily is having trouble enumerating a USB device that has been plugged in.  It will keep retrying.  (Port 2 of Hub at 0x6600000)
    11/18/12 3:20:20 PM kernel USBF: 7456.188 [0x11fb1300] The IOUSBFamily was not able to enumerate a device.
    Keyboard/trackpad issue
    There's also an issue where the internal keyboard/trackpad will randomly cease functioning (until I restart), often a couple of times a day as of recently. I've had this issue on rare occasion for a while now, but it's gotten more frequent. And more recently, the caps lock light on the keyboard occasionally turns itself on when I'm away.
    Both the internal keyboard/trackpad as well as the Bluetooth "hub"/device are connected to the same USB bus/hub. When the keyboard/trackpad die, I've noticed that there will be very similar messages in Console to those above and usually a Bluetooth failure at the same time. (In some cases, it seems to notice that the keyboard/trackpad isn't responding, then attempts to reset/reinitialize it...ie log below.) What could the root cause be...could it be the USB "root" hub/bus causing one or both of these to fail, or possibly a problematic device causing the other to lose connection? I haven't had issues with USB devices on other buses failing, though (ie no problems with external devices.)
    Maybe more out of curiosity than anything else, but I've been poking around for info on what might be going on with the USB (aside from the 0x66 hub repeatedly dropping/reconnecting and etc), but can't find much. There seems to be no documentation about the error codes (ie 0xe00002c7) that the hardware/OS are relaying. I even poked through the source for some of the relevant kexts and some reading on OS X driver/kernel programming too...might as well learn more about the inner workings of OS X
    Here's an example of some of the messages that I get about the Keyboard/Trackpad:
    11/21/12 2:57:22 AM kernel USBF: 1439.228 IOUSBHIDDriver(AppleUSBMultitouchDriver)[0xd1ff000]: Detected an kIONotResponding error but still connected. Resetting port
    11/21/12 2:57:22 AM kernel USBF: 1439.234 AppleUSBHubPort[0xd040600]::Resetting device Apple Internal Keyboard / Trackpad: port 3 of Hub at 0x6000000
    11/21/12 2:57:22 AM kernel USBF: 1439.319 [0x14452600] USB HID Interface #0 of device CompositeDevice @ 5 (0x6610000)
    11/21/12 2:57:22 AM kernel AppleUSBMultitouchDriver::message - kIOUSBMessagePortHasBeenReset.
    11/21/12 2:57:23 AM blued[248] Apple Bluetooth daemon started
    11/21/12 2:57:23 AM kernel AppleUSBMultitouchDriver::checkStatus - received Status Packet, Payload 2: device was reinitialized
    Attempted fixes
    Unfortunately, my Macbook isn't under warranty so I'm mostly on my own. First I zapped PRAM, reset SMC, ensured OS updates are installed (still on 10.6.8), and threw out a few drivers/software that were possible troublemakers. Next, I tried running another OS/install to rule out software issues. Accordingly, I found that the BT adapter sometimes disappears on Windows 7 as well (just did a clean install). And finally, I bought a new AirPort/BT card and installed it the other day. That seemed better at first, but I still have the problem of intermittent Bluetooth and keyboard/trackpad.
    Problems/solutions?
    What might the issue be, or is there anything that may be worth trying? As I mentioned, I've reset PRAM and SMC, made sure it's not an OS/driver issue (it happens on Win7 too), and replaced the Airport card. The machine does have aftermarket RAM (from OWC, ~2 years old) and SSD (Crucial M4, installed September)...but it seems unlikely that either of these would cause the problem. There haven't been any accidents that would have caused physical or (to my knowledge) electrical damage to it.
    I also searched for any occurrences of similar problems, but could not find any that were applicable to the Macbook revision in question. There was a similar keyboard/trackpad issue on older Macbook Pros that was caused by stress on a ribbon cable...but that seems unlikely given the concurrent issues with Bluetooth as well as the different design.
    The only thing I can think of next is to possibly replace the cable connecting the Airport card to the logic board, and possibly look at replacing the keyboard/trackpad (topcase). Anyway, I'm worried that it might be a hardware issue with the internal USB controller/hub, which would probably mean that it's unfixable unless I replace the logic board.
    Any advice as to which of these might be a potential solution or cause of the problem? Or might I just as well sell it off in its current condition and replace it?
    Thanks all!

    Has anyone find a fix for this?  I've been using my Dragon Dictate headset on my MacBook Pro for about a year, and then today, when I plugged it in, I got this:
    4/16/14 10:01:04.000 AM kernel[0]: USBF:    47.766    The IOUSBFamily is having trouble enumerating a USB device that has been plugged in.  It will keep retrying.  (Port 1 of Hub at 0x4000000)
    4/16/14 10:01:07.000 AM kernel[0]: USBF:    50.269    AppleUSBHubPort::FatalError - Port 1 of Hub at 0x4000000 reported error 0xe00002c7 while doing clearing port power feature
    4/16/14 10:01:07.000 AM kernel[0]: USBF:    50.269    The IOUSBFamily was not able to enumerate a device.
    Here is what I have tried so far:
    Reset the PRAM
    Reset SMC
    Verify disk (there were no problems)
    Repair permissions
    Boot with an external USB hard drive (which works fine on the "problem" computer) that contained an old SuperDuper clone of my hard drive from several months ago. I received the same "The IOUSBFamily was not able to enumerate a device" error when I plug in the headset.
    Tried to headset on another computer, and it worked fine.
    Plug in an external USB keyboard into the problem computer, and it works fine.
    All of this would lead me to conclude that it is a hardware problem. But it seems that if it were a hardware problem, the external USB keyboard and external USB hard drive would not work (which they do). If the problem were with the headset, it wouldn't work on another computer, but it does.  So I'm wondering if it's some sort of firmware issue…???????  URG!!!!!!

  • Intermittent keyboard and trackpad freezes in 10.5.2 (not again!)

    Hi all,
    I'm having a major issue with my MacBook Pro built-in keyboard and trackpad. This issue is incredibly reminiscent of the previous widespread keyboard/trackpad freeze problems, documented in a number of threads, such as here:
    http://discussions.apple.com/thread.jspa?messageID=5860606
    http://discussions.apple.com/thread.jspa?threadID=1196400
    http://discussions.apple.com/message.jspa?messageID=6103438
    http://discussions.apple.com/thread.jspa?threadID=1190210&tstart=0
    What's special about this case is that these issues began very recently, well after I installed Mac OS X 10.5.2, which I recall is supposed to provide a fix for exactly this issue. I've never had a problem with this MacBook Pro notebook before, so this is incredibly unnerving.
    The issue is frustratingly intermittent, but frequent. Sometimes the entire keyboard and trackpad locks up (freezes) and won't acknowledge any input whatsoever. Other times the keyboard and/or trackpad appear to get "choppy", sometimes the keyboard will miss a key causing a typo while typing or the trackpad will suddenly stop moving the cursor. Other times the keyboard will repeat keys by accident, causing maaaaajor typos (kind of like that).
    What's really weird is that I'm seeing the floating "eject" bezel appear (the symbol that you see when you hit the keyboard's eject button) very frequently, when my fingers are nowhere near that key and I'm sure it's not pressed. This even happens sometimes when I'm not using the keyboard at all, just the trackpad (most often while scrolling with the two fingers gesture).
    I've troubleshot this in a number ways. Here is one such troubleshooting session's activity log that I kept while performing the troubleshooting:
    ---- CLIP ----
    MacBook Pro Keyboard Freeze problems troubleshooting log
    * Symptoms are a frozen keyboard and trackpad, that is, no input being recognized by the keyboard or trackpad. Not even the light of the caps lock key lights up when the issue is present.
    * Restarted computer. Issue recurred moments after logging back in and beginning to type.
    * Restarting, zapping PRAM. Issue is gone for a little while but has recurred.
    * Found a single line at the time issue began again in the "All Messages" log shown by Console.app that reads as follows:
    4/24/08 Apr 24, 8:58:15 PM kernel USBF: 551. 7 IOUSBCompositeDriver[0x65b7280](IOUSBDevice) GetFullConfigDescriptor(0) returned NULL
    * Restarting computer again, trying to boot in verbose mode. Can't!! Keyboard wasn't recognized even at this stage! Can't log in either, keyboard unresponsive at login screen.
    * Restarting again (via external USB mouse). Login window comes up and keyboard input is acknowledged. Very strange.
    * Keyboard input lost once again after using the keyboard for a short period of time.
    * Restarting, zapping PRAM again, and Logging in as Leopard's "Guest" user to try and isolate issue...no good, just seconds after logging in, the keyboard and trackpad freeze again.
    * Restarting once again, this time everything works. Noticed that the keyboard backlight is not lighting up in low-light situations. Trying to change the light level with the keyboard keys always results in the keyboard backlight bezel showing up with a prohibitory symbol. This is looking more and more like a keyboard driver issue.
    * Repairing disk permissions, no problems reported. Verifying disk itself, no issues reported. Issue persists.
    Observations and Lessons learned:
    * This issue began slowly, with freezes sometimes happening hours apart from one another, however it accelerated quickly. Now sometimes only mere seconds after logging in, my keyboard is frozen and sometimes the keyboard is even frozen at boot time, so that start up modifiers are not even recognized!
    * Zapping PRAM helps, sometimes, but only for a short period of time.
    * No other traditional Mac fix seems to affect the issue (repair permissions, etc.)
    * The issue occurs regardless of whether or not any peripheral devices are attached to the system.
    Perhaps unrelated, but interesting (and new!) to note:
    * The Bluetooth menu item reports that "Bluetooth: Not available", the Bluetooth System Preference pane is not visible, and System Profiler reports that "No information found" about Bluetooth.
    ---- END CLIP ----
    I've yet to try resetting the SMC, or doing a clean install, but from the copious amounts of users who reported similar errors in the threads I linked at the start of this post, those options only sound marginally hopeful.
    Some of these issues (like the weird eject key suddenly firing on its own) have been present for a little under a week, but the freezing is brand new. The only system-wide change I've made in the last week was installed the MacBook Pro EFI Firmware Update 1.5.1, which was successful (verified in System Profiler; my boot ROM version reads as MBP31.0070.B07).
    So mostly I want to know if anyone else using OS X 10.5.2 is also experiencing this problem. Also, though I'm grateful I could actually use my built-in keyboard to type this message (even with occasional missed keyboard presses, GRRR!!!) my only reliable workaround is an external keyboard. Which is a decidedly annoying thing indeed.
    Help?!?
    Thanks!
    -Meitar Moscovitz
    P.S. AUGH! Just as I was typing that last sentence the keyboard froze again! So I'm actually finishing typing this post via a VNC session. So, so, so so frustrating!

    I wanted to post once again with additional information just in case someone else is also having similar problems. Unfortunately, I'm almost certain that this is probably bad firmware or bad hardware, not a software issue at this stage. Here's why.
    KERNEL PANIC! Take a look at the backtrace and you can clearly see that the Trackpad is to blame. Also, in the system configuration report, not the boot ROM version string, which indicates that I have indeed updated to the latest firmware provided by the recent release of MacBook Pro EFI Firmware Update 1.5.1.
    Here's the Kernel Panic log and system configuration I reported to Apple:
    PROBLEM DETAILS:
    Fri Apr 25 14:46:15 2008
    panic(cpu 1 caller 0x001A8C8A): Kernel trap at 0x34ba3a1a, type 14=page fault, registers:
    CR0: 0x8001003b, CR2: 0x00000000, CR3: 0x013e5000, CR4: 0x00000660
    EAX: 0x00000000, EBX: 0x04f1f800, ECX: 0x00000040, EDX: 0x0bbccd80
    CR2: 0x00000000, EBP: 0x3492bbe8, ESI: 0x3492bca0, EDI: 0x3492bca0
    EFL: 0x00010202, EIP: 0x34ba3a1a, CS: 0x00000008, DS: 0x0bbc0010
    Error code: 0x00000000
    Backtrace, Format - Frame : Return Address (4 potential args on stack)
    0x3492b9f8 : 0x12b0f7 (0x4581f4 0x3492ba2c 0x133230 0x0)
    0x3492ba48 : 0x1a8c8a (0x461720 0x34ba3a1a 0xe 0x460ed0)
    0x3492bb28 : 0x19ece5 (0x3492bb40 0x534500 0x3492bbe8 0x34ba3a1a)
    0x3492bb38 : 0x34ba3a1a (0xe 0xba90048 0x10 0x10)
    0x3492bbe8 : 0x34bae0c2 (0x0 0xbbccd80 0x0 0x40)
    0x3492bc08 : 0x34bac46b (0x4f1f800 0x3492bca0 0x40 0x0)
    0x3492bc68 : 0x34baed65 (0x4f1f800 0x3492bca0 0x40 0x40)
    0x3492bd38 : 0x34baefc3 (0x4f1f800 0x0 0x0 0x59c159)
    0x3492bd68 : 0x5955b3 (0x4f1f800 0x0 0x0 0x0)
    0x3492bdf8 : 0x823383 (0x4340000 0x43d2d00 0x0 0x0)
    0x3492be68 : 0x8248a8 (0x4340000 0x43c9000 0x0 0x0)
    0x3492bed8 : 0x8248e0 (0x4340000 0x0 0x0 0x135f38)
    0x3492bef8 : 0x8277cf (0x4340000 0x2 0x5396a0 0x42636ac)
    0x3492bf18 : 0x41f963 (0x4340000 0x437b180 0x1 0x19d4b1)
    0x3492bf68 : 0x41eac0 (0x437b180 0x4257e40 0x3492bf98 0x1369d8)
    0x3492bf98 : 0x41e7a2 (0x433c500 0x48c1440 0x4a81a00 0x4257e40)
    Backtrace continues...
    *Kernel loadable modules in backtrace (with dependencies):*
    com.apple.driver.AppleUSBTrackpad(1.6.3f3)@0x34b9d000->0x34bb5fff
    *dependency: com.apple.iokit.IOUSBFamily(3.0.8)@0x590000*
    dependency: com.apple.iokit.IOHIDFamily(1.5.2)@0x67b000
    com.apple.driver.AppleUSBUHCI(3.0.7)@0x81d000->0x82afff
    dependency: com.apple.iokit.IOPCIFamily(2.4.1)@0x5bf000
    dependency: com.apple.iokit.IOUSBFamily(3.0.8)@0x590000
    com.apple.iokit.IOUSBFamily(3.0.8)@0x590000->0x5b7fff
    BSD process name corresponding to current thread: kernel_task
    Mac OS version:
    9C7010
    Kernel version:
    Darwin Kernel Version 9.2.2: Tue Mar 4 21:17:34 PST 2008; root:xnu-1228.4.31~1/RELEASE_I386
    System model name: MacBookPro3,1 (Mac-F4238BC8)
    SYSTEM CONFIGURATION:
    *Model: MacBookPro3,1, BootROM MBP31.0070.B07*, 2 processors, Intel Core 2 Duo, 2.2 GHz, 2 GB
    Graphics: GeForce 8600M GT, GeForce 8600M GT, spdisplayspciedevice, 128 MB
    Memory Module: BANK 0/DIMM0, 1 GB, DDR2 SDRAM, 667 MHz
    Memory Module: BANK 1/DIMM1, 1 GB, DDR2 SDRAM, 667 MHz
    AirPort: spairportwireless_card_type_airportextreme (0x168C, 0x87), 1.3.4
    Bluetooth: Version 2.1.0f14, 2 service, 1 devices, 1 incoming serial ports
    Network Service: AirPort, AirPort, en1
    PCI Card: pci168c,24, sppci_othernetwork, PCI Slot 5
    Serial ATA Device: FUJITSU MHY2120BH, 111.79 GB
    Parallel ATA Device: HL-DT-ST DVDRW GSA-S10N
    USB Device: Built-in iSight, Apple Inc., high_speed, 500 mA
    USB Device: Optical USB Mouse, Logitech, low_speed, 500 mA
    USB Device: Apple Internal Keyboard / Trackpad, Apple Computer, full_speed, 500 mA
    USB Device: IR Receiver, Apple Computer, Inc., low_speed, 500 mA
    USB Device: Bluetooth USB Host Controller, Apple, Inc., full_speed, 500 mA
    Very strangely, Bluetooth functionality seems to have magically returned (it disappeared when this issue began occuring).
    There are also further log messages possibly associated with these errors:
    4/25/08 Apr 25, 2:46:07 PM kernel USBF: 2.411 CSRHIDTransitionDriver[0x445bf80](IOUSBCompositeDevice) GetFullConfigDescriptor(0) returned NULL
    4/25/08 Apr 25, 2:46:15 PM DumpPanic[42] Panic data written to /Library/Logs/PanicReporter/2008-04-25-144616.panic
    4/25/08 Apr 25, 2:46:28 PM kernel E:[AppleUSBBluetoothHCIController][StartInterruptPipeRead] there is alredy a pending read, skipping.
    4/25/08 Apr 25, 2:46:28 PM kernel [InterruptReadHandler] Received kIODeviceNotResponding error - retrying: 1.
    4/25/08 Apr 25, 2:48:19 PM kernel USBF: 145.306 [0x442ea00] The IOUSBFamily is having trouble enumerating a USB device that has been plugged in. It will keep retrying. (Port 2 of hub @ location: 0x5d000000)
    Running an *extended test with AHT, got error: 4SNS/1/40000000: TD0D-85.500*
    Also, *while running AHT, the keyboard freeze happened again*, and neither the trackpad nor even the light on the caps lock key was responsive, so now I am almost certain that this is not a software issue.
    Sigh. I really don't want to take this to a third-party repair center, but as I'm in Sydney I can't wait for the Apple store to open up—whenever that's supposed to be.
    -Meitar

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