Internar order issue

Hi,
while customer is tring to change Internal order status getting error message:
Error message "Balance of ORD Order Number is not zero"  for this order: 400001
Message No: KO115
we have identified KOB1 for the t code, in this report  value in object currency is zero and value is co/area currency it is  showing amount value is 2000.
Please let us know what is the procedure to close the Internal order styeps by step.
Regards
sang
Moderator: Please, avoid posting basic questions

Dear Sangeetha,
You need to consider the amount in Controlling Area Currency because system is showing such balance in your controlling Area Currency.
We have faced such type of situation long back where system was not allowing us to close the production Order because of balance left in Controlling Area Currency because of exchange rate fluctuations..
We raised message to SAP and they come up with solution to change the settlement profile from "To be Settle in Full" to "Can be Settled" but this solution was not accepted by business because it involve COnfig changes.
So we suggested them to do a manual transfer (KB11N) of cost from one Cost Object to another and it worked.
Br,Vivek

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    Message was edited by:
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    Message was edited by: Vijay

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    Message was edited by:
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