Internet Apps Stopped Printing

I have a HP Officejet Pro 8500A Plus connected to a Windows XP PC
The printer is connected to the Internet by wireless.
From the ePrinter it shows it as connect and when I check the wireless setup it show good signal, has a IP address etc.
The problem is that the scheduled apps all stopped working.
When I select Apps from the menu it tells me that it is not connected to the internet.
Nothing else on my network has a issue and I have several Sat boxes, TVs etc that all work fine.
My router lists it as connected and I can print to it wireless from my laptop.
This just started a few days ago and it all worked fine up until then.
I have reset the print, router, etc with no luck.

Hi, are you able to determine whether anything has changed in your network in the last few days? Here's a link to some detailed connectivity troubleshooting steps (some of which you've already completed it seems). Take a look and see if any of the suggestions are ones you haven't already tried.
Are you able to print successfully via ePrint, i.e. can you send an email with an attachment and have it print on your printer? If so then I would suggest signing in to your ePrintCenter account (provided you have one set up) and removing the apps that are not working and then re-add them. You can do this in the Manage My Apps section of your ePC account. If the printer won't print an email attachment then I would suggest removing and re-enabling web services from the printer front panel display.
Best of luck.
If my reply helped you, feel free to click on the Kudos button (hover over the "thumbs up").
If my reply solved your problem please click on the Accepted Solution button so other Forum users may benefit from viewing the post.
I am an HP employee.

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If your Scheduled Delivery apps stopped printing

These instructions apply to the Photosmart D110a and Officejet 6500A, 7500A, 8500A printers, but other printer models may be similar.
The Solutions below can be used to restore scheduled delivery printing that has failed. Some situations to which they may apply are:
-Scheduled Delivery apps unexpectedly stopped printing.
-Print jobs show Pending, Failed and/or Canceled on ePrintCenter History.
-Communication error when selecting Apps on the printer front panel.
-Communication error when Print Now of a scheduled app is attempted.
-Communication error caused by no internet connection, printer turned off for extended period of time, out of paper, out of ink.
If your Scheduled Delivery apps unexpectedly stopped printing, do the following:
Solution 1
Check the Scheduled Delivery Bulletin Board for the current status. If that doesn’t solve your problem, continue to Solution 2 below.
Solution 2
Photosmart D110a:
     a. Press the wireless button on the front; it should have a solid blue light. Flashing indicates NO wireless connection.
     b. On the front panel scroll down to Web Services Settings and press OK.
     c. On the front panel scroll down to Print Info Page and press OK.
Officejet 6500A, 7500A, 8500A:
     a. On the front panel, arrow to the right to the “Setup” icon and select.
     b. On the front panel, select Web Services Setup.
     c. On the front panel, select Printer Email Address.
Then follow these steps for all printers:
A page prints, titled Welcome to Web-Enabled, Mobile Printing from HP. This may take a few minutes; please be patient.
If you have Pending scheduled print jobs, they should print soon.
Your problem should now be fixed and automatic Scheduled Delivery should resume. Some jobs may have been lost as a result of the disruption that has occurred.
If your scheduled prints have not resumed in 24 hours, proceed to Solution 3.
Solution 3
Note: The following solution will restore your printer to its default apps, All scheduled print apps and jobs will be lost.
Remove/re-enable Web Services:
      Photosmart D110a:
       a. Press the wireless button on the front; it should have a solid blue light. Flashing indicates NO wireless connection.
       b. On the front panel scroll down to Web Services Settings and press OK.
       c. Scroll down to Remove Web Services and press OK, then OK again.
       d. Enable Web Services appears. Press OK, accept terms by pressing OK again, and enable by pressing OK.
      Officejet 6500A, 7500A, 8500A:
      On the front panel-
       a. Arrow to the right to the Setup icon and select.
       b. Select Web Services Setup.
       c. Scroll down to Restore Factory Settings and press Yes, then OK.
       d. Select the Apps icon and follow the prompts to Enable Web Services.
      Officejet 8600A:
      On the front panel-
       a.  On the main screen, upper left, press the “page with blue circles” icon.
       b.  Web Services Summary opens. At the bottom left, press Settings.
       c. Scroll down to the bottom. Press Remove Web Services. Yes.
       d. Press the Apps icon and follow the prompts to Enable Web Services.
2.   The printer should connect and print your Welcome Page with your printer ID and instructions to register the printer at the ePrintCenter. The printer ID expires after 24 hrs so be sure to register as soon as possible. Repeat above if needed.
3.   After registering the printer on EPrintCenter:
       a. Select Get APPS at the top of the webpage.
       b. Browse to Universal Crossword or other scheduled delivery app.
       c. Select icon and Add to Printer.
       d. Select Setup to schedule delivery.
You then should receive your scheduled delivery prints on the following day that the publication is available. (Please note that if it is 10 am when you install the print app and you select a delivery time of 11 am you will have to wait until the following day at 11 am to receive a scheduled delivery print. You can perform a Print Now to receive the current publication.)
If these steps don't solve your problem, post a reply to this message or create a new Forum post with a specific question, including Scheduled Delivery in the title field followed by the issue. Example: Scheduled Delivery .......(insert issue here).......
I work on behalf of HP.

mry,
You should post your question in the Ask a Question box on the Post Install Printing Issues Forum at this location:
http://h30434.www3.hp.com/t5/Post-Install-Printing-Issues-New/bd-p/PostPrint
You can copy your original message and paste it there.
Include a Subject something like this: <Model of your printer>: Copy issue
I work on behalf of HP.

INTERNET EXPLORER APP STOPPED WORKING

IE app under windows 8.1 will not accept or locate any http address. Can use Google Chrome ok so connection is working. Gmail app works OK.

Hi tommy1941, welcome to the HP Forums. When IE stops working, there are a lot of troubleshooting steps available. Luckily you can still use the internet with other browsers, so one of these 2 Microsoft troubleshooting documents should help:
"Internet Explorer cannot display the webpage" error
What to do when Internet Explorer stops working
TwoPointOh
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

Windows APP without real internet connection stops working in time

Windows APP without real internet connection stops working in time
Hello all,
I am trying to get the following to work. We have an intranet page which users need to connect to, to operate some machines. This is done through an windows 8.1 Tablet with an assigned KIOSK mode app (Kios SP Browser).
This works great as the assigned app is the only thing the user can run and we don't have to really harden the device. One drawback in using the assigned apps is that it needs to be an New App (as Microsoft call it)
The app is installed on an reference machine which runs in workgroup mode (no domain connection is needed on the devices) and after the reference machine is installed it is imaged with the use of Acronis. After deployment the tablet has no connection to
internet and the intranet page is wireless put available to the tablets. As a side note, the tablet operates with local accounts and the app is installed using an corporate hotmail account we created just for this purpose.
I now deployed the image over 20 different tablet devices and this worked great until recently a few devices start to complain it needs to connect to the windows shop before the app can be started. As the devices don't have internet access this can't be
done and the tablet is rendered useless for the user.
How can i make the app available without internet connection ? and how can i be sure the app will continue to work over time without connection to the store ?

Thanks for the reply.
I can't unblock the internet connection as the wireless network doesn't have any internet connection what so ever. The main purpose is to be able to operate the machinery and nothing else, hence the kios app which is being used to show the intranet page
which connects than to the devices.
The problem is that after imaging the app works as expected but after a few days the app stops to work ...
I found the following website over site loading an app without the needed appx files. It shows an way to capture the files during installation from the windows store.
https://www.404techsupport.com/2014/06/installing-free-windows-8-modern-apps-without-the-windows-store/
It is a bit strange to have it this difficult to install apps without the needed store and i think that Microsoft should make this easier. I hope this works better and after a few days i will give the feedback how this handles..
If anyone knows of a better way .....

How do I get apps 2 stop printing after they've been stopped on the website? It still prints.

When I first bought the computer I clicked on the daily recipe printing app and after a week of wasted ink, I went to the website and stopped the print (or so I thought). I even removed the app, but it is still printing. I can't afford to keep printing this every day. I just want it to stop printing. Please help.

Hello dhhinkle,
JamieAtHp has posted a lot of good information on this subject. You may want to click on the link below, it is a document that can take you through on how to resolve your scheduled delivery issue.
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c03105488
If you have any questions or comments on the document or the issue, please post again.
If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!
Although I work for HP, my posts and replies are my own opinion and not those of HP.

FireFox 3.6.13 Locks up Microsoft XPS Document Writer, PDF995 (created Acrobat pdf file output) stops printing mid document, and Internet Explorer works fine

Microsoft XPS Document Writer locks up and PDF995.com (creates acrabat pdf file) stops printing after the second page from this site http://super.nova.org/DPR/CinematicApproach/. This was a Windows 7, 64 bit machine that had the issue. Microsoft Internet explorer works fine and printed the document with Internet Explorer.
The machine that displayed FireFox printing issues was a up to date Win 7, 64 bit, Quad Core, 8 Gig Ram. Don't really have a question just reporting a FireFox Bug.

Hi,
do you have a solution for the problem? We have actually a similar problem with locked IE8 when using a zoom factor > 100% (it's a customer WD4A).
Regards,
Steffen Brauner
Edited by: Steffen Brauner on Jul 7, 2011 6:54 AM
I found the notes 1534606+1534610 that solved my prob.
Edited by: Steffen Brauner on Jul 7, 2011 6:55 AM

Cannot get double sided printing as a default with Internet Apps

When printing from an Internet App on the 8500A Plus, how do you get the printer to print double sided as the default

KayPee,
The apps found on the printer have their own options. If a particular app can support double sided (duplex) printing, it will be an option in the app itself. If duplex print is not offered as a setting all ready in the app, the only way it will duplex print will be through a possible, future update to the app. There is simply no way of knowing if an app will support any certain feature in the future.
I was an HP employee.
Please mark the post that solves your problem as "Accepted Solution"

My computer has stopped printing from the internet, I used to be able to but not now?

I can no longer print from the internet, I can print my own documents, but not from internet. This has only just started to happen what can be the problem?
Your help would be appreciated.

What mechanism are you using to access the printer remotely? If it's supported directly by the printer, which printer? (It's fairly uncommon to have an openly-accessible printer on the Internet, so there's usually some security involved here; a VPN or other mechanism to protect the traffic, and some authentication. The ISP can also block some of this traffic, and your network firewall is also involved in permitting or denying access.)

Fixed spooler subsystem app stopped working

Hi All,
I had "spooler subsystem app stopped working..." and found solution that may help you to fix your case.
I don't know some how vista turn off LDP port after installing new printer driver and leaves only Internet client port only. That why the printer spooler service failed to start. Solution is:
1. Go to Programs and Features in Control panel > click Turn Windows features on or off
2. click + sign of Print services
3. Select LPD and LPR. You should remove Internet Printing Client. > restart your PC to ensure there is no error of spooler service.
4. Add your printer driver again.
It worked for me. Let try.
Chan

Usually the driver crashes and preempts the print spooler. the famous HP LJ 1020 made an expert on printing, because the driver is faulty. read on... IF you have the HP LaserJet 1020 then the fix is found all the way down on this reply.
you have two options:
OPTION1
www.TheComputerManual.com and buy the ebook there it will help you solve your problem and others. go to the end of this to find another link for the print spooler fix .
Chapter 1   7
First things first, Don't forget to LOL   7
Before OOB (Out of the Box)   8
Out of the Box Experience   9
Single Click or double Click?   10
The Start button, Start Menu and Taskbar   11
MY Computer or Computer   14
The RUN Dialog Window   18
Copy and Paste (Ctrl C, Ctrl V)   20
The Undo and Redo Commands   23
Selecting and copying multiple items   24
Drag and Drop   25
Create a new folder   27
Browsing for files and folders, file proprieties   28
Address Paths   34
Screen captures – Screen shots   35
Working with archive files   36
Antivirus Antispyware vs. Ad-Aware or Bugs   39
User Profile cleaning and maintenance   42
Disk Cleanup – To clean your user profile   45
Users and Profile Backup   48
Wild Cards   50
Chapter 2 Recovering your computer   51
Burn your recovery DVDs   52
Creating a System Image   56
Recovering your computer from the System Image   63
Recovering your computer from the recovery partition   72
Recovering your computer from the Recovery DVDs   74
Lenovo recovery from DVDs - Example   86
Installing the Windows® OS   93
Windows® partitions and Disk Management   95
Installing Windows® OS from the CD/DVD   97
Windows® XP Professional   98
Installing Windows® 7   114
Installing new drivers   124
Problems with Automatic Driver Installation   130
Chapter 3   132
Expanding your Computer’s abilities   132
Downloading and Installing Applications   133
Installing RealPlayer®   141
Installing ITunes®   144
Burning CDs DVDs   146
Necessary Software   150
Downloading and installing OpenOffice®   152
The Insert key Problem   156
Chapter 4   157
Windows® OS and Control Panel   157
Inside the Box or inside the Tower   158
S-ATA Hard-drive Connection   159
Familiarize yourself with the Operating System   161
Control Panel   162
Programs and features   163
Backing UP your data   165
Default Programs and File Extensions   168
Folder Options   171
Network and Sharing Center   175
Internet Options   177
Windows® Update and Windows® Firewall   178
Devices and Printers   179
Add a network printer   180
Installing a shared printer   188
Sharing a printer   189
Troubleshooting the printer   191
Device Manager   197
The Notification Area   198
Microsoft SyncToy   201
WinMerge   206
Chapter 5   209
Troubleshooting   209
Troubleshooting your Windows Start-Up   210
Hard Disk tools   212
System Restore   216
Troubleshooting your PC – Msconfig   218
Troubleshooting your computer - The SysInternals® Tools   222
ERD Commander   230
Troubleshooting your printer and print spooler   231
Chapter 6 Networking   234
Network IP addresses   235
Setting up your network   236
Network Overviews   237
Tweaking your Verizon DSL network   239
Troubleshooting your wired network connectivity   243
Connecting to your wireless network   248
Troubleshooting your wireless network   252
Transferring or migrating data to the new computer   256
Remote Desktop   272
Remote Desktop Options   278
Windows® Firewall in Windows® 7   282
Chapter 7   286
More Fun Stuff   286
Manage an IPOD® with ITunes®   287
Downloading YouTube® files for iPods.   297
HandBrake   299
Manipulating CDs DVDs and ISOs   300
Video LAN Player VLC player   305
Virtual Machines   306
or
OPTION 2
www.gameaddict.eu where you'll find a tutorial for the print spooler and search for "print spooler" to find the thread, or HP 1020.

My apps stopped unexpectedly

Days ago, I opened camera to take picture, it has stopped unexpectedly. I tried it again and again, it's stopped when I took a picture. I had to restart the phone to make it back to normal.
Today, I opened Instagram to take picture to post and again, it's been stopped unexpectedly. I tried 3 more times and the same thing has happened!
I had to restart the phone to make it back to normal.
In both situations, I checked that I had already ended any background processses.

Hi jimblr,
Sorry you are having trouble. Does your printer show up "Connected and Ready" in ePrintcenter?
These steps may help. Turn off the printer. Unplug your router from the power source for 15 seconds. Plug the router back in. Wait until the internet comes back up. (Approximately 2 minutes) Then turn the printer back on wait a bit for your pending apps to print. Let me know if this helps.
Although I am an HP employee, I am speaking for myself and not for HP
Say "Thanks" by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as "Accept as Solution"

Internet apps shutting down

My iPod touch keeps shutting down internet apps. It's to the point now that I am only able to be on them for a few seconds before it shuts down, especially if I try to clink on links. What's wrong or is my iPod going to die?

- How to Recover Restrictions Forgotten iPhone Restrictions Passcode | The iPhone and iPad Blog
Apps crashing
See:
iOS: An app you installed unexpectedly quits, stops responding, or won’t open
Contact the developer/go to their support site if only one app.
Restore from backup. See:
iOS: How to back up
Restore to factory settings/new iPod

I keep getting an error message "spooler Sub System App stopped working and was closed"

hp photosmart c3150 all-in-one
windows vista 32-bit
"spooler Sub System App stopped working and was closed"
not sure of any changes. I did reinstall the printer 3 times

Running the diagnostics at http://www.hp.com/go/tools may help resolve the issue.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

My IPad has stopped printing using air print and my HP Photosmart 5520 but my laptop is printing ok on the same system. any ideas? I have re-booted everything.

my IPad has stopped printing using air print and my HP Photosmart 5520 but my laptop is printing ok on the same system. any ideas? I have re-booted everything.

Hi I have an HP printer. I use an APP called print central from APP Store. Used this for the last 2 years on 2 IPhones & 3 iPads with no problems. Cheers Brian

8625 stopped printing after windows 8.1 update

my printer has been working without any problems until there was a windows 8.1 update on feb 11. it just stopped printing from my dell laptop. the print job appears to be added to the queue and it spools, but then nothing happens and there are no error messages. it still works from my iphone/ipad and it prints when i send a document to the printer email address. just not straight from the computer. i have updated EVERYTHING on the laptop. i have uninstalled/reinstalled the printer software several times. i have uninstalled all of the windows updates from feb 11, 2015. nothing works. i'm not super techy. i assumed a driver was missing or something wasn't compatible from the update so those are the fixes i've tried. and in the process i've messed something up so now not all links work in internet explorer. i've now been working on this since sunday. help!!!!

Hi @deannesab
I would certainly be happy to help you with your Officejet 8625. I understand you are no longer able to print since updating to Windows 8.1 and that you can still print from other devices such as your iPhone and iPad.
Please complete the solutions presented in the following document and let me know the outcome of your efforts; HP Printers - Print Jobs Disappear from the Print Queue and Do Not Print (Windows 8).
I hope this helps and look forward to hearing back from you.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

My iMac (OS 10.7.4) has suddenly stopped printing to my Epson CX4800 printer through Airport Extreme, although it will print if connected via USB. Meanwhile, my MacBook (OS 10.5.8) prints still prints wirelessly. Please help.

May iMac (OS 10.7.4) has suddenly stopped printing to my Epson CX4800 printer through Airport Extreme, though my MacBook (OS 10.5.8) continues to function just fine). The iMac will print if it is connected to the printer directly via USB. The iMac continues to connect to the Internet wirelessly. I've tried resetting the printer and ensuring the driver is up to date, but no joy.
Any suggestions?

EPSON Stylus CX4800 All-in-One Printer
http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?oid=58606&prodoid=56291 067&infoType=Downloads&platform=Macintosh

Internet Apps Stopped Printing

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