Internet Usage Overage Charges

Hey Tom,Are you actually a real live person? After sending a complaint to you regarding your Internet Usage overage charges I have received emails from no less than 5 different people who claim they’re going to assist me with my problem.Since none have, I finally filed a complaint with the Georgia Public Service Commission regarding Comcast/Xfinity billing customers for Internet Usage over the 300GB limit without providing data on where the customer’s traffic is coming from to cause the overage.I would think in today’s heightened security environment, your company should be monitoring traffic coming into and leaving your network to prevent or mitigate any malicious attacks. So me asking for the data (sites making up my Internet usage) shouldn’t be something you can’t provide.I assume you protect yourself and have your flunkies reach out to customers because your customer service is rated the worst and you must have thousands of complaints coming to you on a daily basis.

Similar Messages

In a plan where the entire family has 4 GB, is data-overage charged when it goes over 4 GB all-together, or when each phone goes over it's individual usage?

Urgent question please answer!

Think about it for awhile, it is not reasonable that it should be an individual thing.
Consider you have 4 lines sharing 4 GB of data and EACH line went over its share of 1 GB by 100 MB. With YOUR scenario that it is an "individual" thing, EACH line would have a $15 overage fee for a total of $60 in overage fees. Combined, though, the TOTAL usage would be 4.4 GB for a TOTAL overage fee of $15 if the overage is a "shared" thing.
The question is really irrelevant, though since the entire bill is the responsibility of the account owner. The account owner can dole out the overage fee to whomever they see fit. If you have 4 lines sharing 4 GB of data and there is a $15 overage charge while 3 of the lines have data usage under 1 GB and only 1 line has data usage over 1 GB, simply charge the line with greater than 1 GB data usage for the overage fee.

Problems with overage charges and making account changes on line

I have quite a bit of history involving my attempts to resolve the problem of catching my account before it goes over the minutes allowed and making the changes on line (to cut down on call volume) to change my account to raise the minutes allowed for that billing cycle. I was given one reason why it didn't work the first time (I didn't print out my confimation proving I made the changes - bit the bullet and paid those charges) and so the second time wanting to avoid the problem from the first time I made sure I printed out my confirmation. The confirmation had an effective date of change of 07/19/2012 the day I was informed I was nearing my allowed minutes. There were only 4 or 5 maximum days left in that billing cycle so I wanted to nip the problem in the bud and make the changes to my account to be made "that" day. My confirmation said the changes were effective 07/19/2012. In plently of time before that billing cycle ended. Again I was told I did something wrong. This time I'm holding my confirmation in my hand even as the person is telling me again I did it wrong. The purpose Verizon wants it's customers to use the available on-line option is to cut down on their call volume. I didn't go to school to get the knowledge apparantly needed to perform these particular tasks in a manner that is acceptable to Verizon. Has anyone else had problems with trying to fix their problems themselves using Verizons "helpfull" on-line choice?

I have an explanation for you by what was meant by "you did it wrong."
When you make a change effective the date you are requesting it and not at the start or end of your billing cycle, your minute usage for that month is pro-rated.
For example, you say you made a change, because you were nearing your allowance limit, on 7/19/2012 and wanted it effective that day with 5 days left in the billing cycle. Lets assume that your allowance is 700 minutes/month and you were at 675 minutes for that month(still under your monthly allowance). If you make a change effective with 5 days left in your billing cycle to the 1400 minute/month allowance, your allowance for the 1st 25 days of your cycle will have been pro-rated to (25/30) * 700 = 583 minutes. This would mean you would have already had an overage of 92 minutes for the 1st 25 days of the month. Additionally, you would have a pro-rated allowance to use the last 5 days of (5/30) * 1400 = 233 minutes. This is how the pro-rating works when you make a change effective during the middle of your billing cycle.
What you need to do next time to avoid these overage charges is to make the change effective at the beginning of your current billing cycle. So if you had made the change on 7/19/2012, but your billing cycle ended on 7/24/2012(5 days later), you should have made the change effective at the beginning of your current billing cycle, or 6/24/2012. This is called backdating the change. In this instance, you would have received a credit on you account for the cost of the 700 minute plan and been charged the full amount for the 1400 minute plan on your next bill, which I believe is a net additional charge of $10 and you would have had the use of 1400 minutes for throughout the entire month. In this example, you would not have had any overage with your 675 minutes during the 1st 25 days of your cycle and would have been able to use 725 minutes over the last 5 days of your billing cycle. This is much better than the overage charge you would receive with 92 overage minutes @ $0.45/minute = $41.40.
I hope this explains it.

Incorrect Data Overage Charges on my wife's phone after forced to tiered data

My billing cycle starts on the 1st of the month. I upgraded my wife's phone from a Droid X to an iPhone 4S on 7/2. I was told at that time that she would lose her unlimited data and be placed on a 2gb tiered data plan at the same price. Fine for her since she has never gone near 2gb in several years of smart phone use. I never set up wifi on her old phone since she had unlimited data and it wasn't a concern for me. Once getting switched to the new plan I set up wifi so when she is at work or at home she is automatically connected to wifi for her data usage. Looking at the usage report on verizon's bill for her old phone she used 1071mb for June which was actually a high usage month for her but still nowhere near 2048mb (2gb). Her first month on her new data plan she used 795mb according to the Data Usage Report (which they conveniently don't give a total for) which I exported to Excel and added the column. Then for August's bill the usage report for her phone totals 440mb. On the August bill they show an "Unbilled Usage from Previous Months" bill for $10 on top of the $30 we pay for the 2gb Data Plan
July Data
August Data
I like how they show an exact usage on my phone which is still on an Unlimted Data Plan but her's which is on a Tiered Data Plan they just round up conveniently to the next GB. Even if you add up there Unbilled and Current Usage it only adds up to 2048mb which is the limit. So she did not exceed it!
I called in and complained about the bill and the first CSR was trying to hand me off to a Tech Support saying the charges are accurate.
I told her this is a Billing issue not a Tech issue and I would like to talk to a Supervisor. After several minutes of arguing about the charges with the Supervisor he said he could credit the $10 back to me since he didn't want to continue arguing with me. I told him I will just be in the same boat next month and having to dispute the false charges all over again burning more of my time. I told him I would like to cancel my NFL Mobile on my phone at this time since my bill is so high and we got to talking about football which calmed both of us down. Then I pleaded my case again about the bill which he eventually could see the issue and agreed that there is some sort of billing issue going on.
Just wanted to put this up so that if someone else is in a similar situation that they know this is not ok and others are being billed in-accurately as well.
I have attached the spreadsheets straight from Verizon's site so you can tally them up for yourself as well and see that my wife only used 795mb of her allowed 2048mb (2gb) plan and was being charged overage charges. This is a pretty good gimmick since if you do this to even a couple 100k customers it would add up quickly to millions of dollars...
I am completely fed up with Verizon now after being with them for 15+ years, I was not happy about the non-grandfathering anymore of unlimited data and now being wrongfully billed for data overage charges when she didn't go over her allowed usage.
I am thinking of making a FCC and BBB complaint to see if I can get out of my contract with them.

For someone who spends soo much time on this forum I would expect you to know more about what you are talking about
My wife's wifi radio is always on and her phone DOES automatically connect to our wifi and her work wifi as soon as she is near it. I can videotape it if you need more proof.(don't understand your point anyways as even according to Verizon's usage report she did not come near 2GB of data)
If you read my very first sentence I state that my billing cycle starts on the 1st of the month and the phone was purchased on the 2nd (don't understand your point anyways)
I state in my original post that Verizon rounds up the data on her phone to the nearest GB instead of giving an exact amount used on the bill (so thank you for pointing out the obvious)
Point being, she used 440mb and we were charged data overage charges of $10 and I am sure that this is not an isolated incident.

Can I speak with someone that has some common sense? (Overage Charged)

My name is Nigel, I have been with Verizon Wireless for about 7 yrs. Last last month I seen that our minute usage was high and we were about to go over our monthly plan. I decided that it would be best to increase our plan to a higher allotment of minutes. Since I have been encouraged to take advantage of the online features that Verizon offers, I decided to change our plan using the website. In doing so, the website provided a "Retro" plan which I thought I selected. Apparently, there was a mistake and the wrong option was selected. Now, Verizon has charged me $150.00 in overage charges on top of my normal bill, and no one from Verizon seems to understand that I am not a Verizon Technician. Surely it is evident that my intent was obviously clear and that the error is a simple mistake which occurred. I am not sure if I was at fault or Verizon's systems are to blame for this issue, but at a minimum, Verizon should honor my original request and retro the bill thus reducing/removing the overage charges.
As soon as I became aware of this issue I called Customer Service. As of now, I have spent over 3hrs on the phone explaining the situation to different supervisors, and I have even requested to speak to their higher-ups. Currently, I have waited for 72 hours without a returned call. I have yet to resolve this issue.
I am considering changing phone carriers, but now I have a penalty if I leave, what is the fair thing to do? Why won't someone with common business sense call me back? This company is Mickey Mouse!
Please have Ivan Seidenberg or the current CDO call me on the 8164 number.
Thank you,
Nigel

2Cool4School,
The fundamental business practice for a telecommunication vender is to recognize and acknowledge system related errors. In this case, Verizon is liabile for systems errors that disadvantages it customers. After speaking with several Verizon employees, including supervisors, the systematic flaw inherent with their web based services and its possible error ratio has not been acknowledged. Furthermore, nothing is absolute and it is possible that this error was not cause due to any fault of my own. Thus, Verizon should understand their accountability in the matter. I guarantee that Ivan Seidenberg is interested in learning about this matter which could turn into a potential turn class-action lawsuit.
Nigel
<< Comments edited to remove personal attacks and provocation >>
Message was edited by: Verizon Moderator

Beware: known AT&T data overage charges problem

I imagine AT&T will delete this rather than help, but here is our story anyway.
My husband purchased a Sony phone with his upgrade last year. Due to numerous problems, he spent hours on the phone with them troubleshooting the phone and went through 3 replacements before they would consent to sending him a different model. And by "troubleshooting", I mean they informed him it was too new and that they didn't have the instruction manual for it yet. Because apparently that's a good excuse. He now has a Samsung, which THEY sent him.
For the past 4 months, we've been hit with data overage charges at $15 for 1 GB after we surpass our 6 GB plan. This month it happened 3 times, including once 3 HOURS before our billing cycle ended. We had been just paying the fee, assuming it was ours, but that pushed us over the edge enough to call. We had been on Wi-Fi all day and logically could not have accrued data usage.
The CSRs refused to do anything. Everytime we asked for a supervisor, we were told that we weren't getting a refund so it was pointless to speak to one -- even though we NEVER asked for a refund. When we got to the "team manager", he tried to blame our WiFi connection (which is through uVerse, so he made me transfer to them) but our connection worked just fine and we have no trouble on our other devices. After an hour, he offered me a $30 credit and said there was nothing he could do. At one point he even told me my husband probably incurred the high usage because "some of the features his phone offers include crystal-clear hi-def video and improved gaming experience". RIGHT.
Another CSR hung up on us after we had waited over an hour for a manager and she yelled at my husband to stop mentioning mobile and Uverse in the same breath because they were different entities -- even though we were only speaking to her about this problem because uVerse had transferred us to her after HER SUPERVISOR made us talk to UVerse!! It was a nightmare that we wasted our entire Saturday night on.
Five hours later, we had learned that not ONLY does AT&T know about this problem, but it happens frequently! My husband's phone said "connected to Wi-Fi", but it really was running on 4G. This is a common occurrence and [Per Guidelines: Keep it Relevant and Appropriate]. The "solution" is to manually disable your data plan everytime you want to use Wi-Fi instead. Because that's convenient! Rather than fix the problem, AT&T is content to wrack up the money from overage charges and collect a payday. And even though they know that millions of people suffer from this issue, they make the concious decision to not warn customers. It's a major scam and most people would unquestioningly pay the fee and not ask why. They made a point of saying it's a "precaution", but a few of them slipped up and said it's "required" or "always needed." Yet it's not in the contract, we never received a letter, and our phone use no language that implies this must or even kinda-should be done.
Another CSR told us that the phone was under warranty and transferred me to the warranty department for yet another replacement. I was then told by the lone intelligent employee that they could NOT replace it because this is a known AT&T problem, not a device problem. She troubleshot my husband's phone and discovered that it ran on 4G despite saying it was connected to WiFi-- JUST LIKE WE HAD SAID. No one else even offered to troubleshoot or explained how to tell if your Wi-Fi was actually running!!! They just said we couldn't prove thar our Wi-Fi should have been used, so there was nothing we could legally do about it. If you're going to run a scam and steal my hard-earned cash, you had better not gloat about the foolproof-ness of your plan to me.
She did a factory reset and got it to connect and assured us it was fine. This morning (first day of cycle) I woke up and immediately checked our usage. HE ALREADY RECORDED 1 MB OF DATA AND WE HAVEN'T EVEN GOTTEN OUT OF BED YET. Wi-Fi was on all night and supposedly his phone was "fixed". There's no excuse for that. I'll be calling again shortly and I sincerely hope I don't have to go through six employees and a uverse technichian again just to find someone who actually makes an attempt to be helpful .
I'm calling a scam where I see it, AT&T. Be ashamed. I intend to file every possible complaint with every possible consumer watchdog group, if you don't come up with a whole lot better of a solution than taunting customers with, "You can't prove it, so LOL, joke is on you!" Your company is the real joke. Nothing but shady business practices and terrible customer service.

I can't help but laugh when I read these stories... I too am dealing with this-- and well have been dealing with it for 14 months. I have now entered Arbitration with AT&T because (not to belittle your occurrences), my numbers will blow your mind... I have a grandfathered iphone data plan, and with my iphone 5 I have never exceeded 4 gb/month, in my 20 year history with AT&T. Typically my data usage is more like 1.78/mo. The same month I got the iphone5, I also got AT&T Mifi device (Elevate and later move into the Liberate) both horrible products btw. Suddenly, and without warning my monthly bills skyrocketed from $140/month to $1300/month!!! The best part, though I'm unemployed and barely making ends meet as is, AT&T would shut down my only ports to the outside world if my $1300 monthly bills were not paid in full and on time-- for the past 14 months. My seemingly small but regular 1.78gb iphone usage shot up to an unfathomable 70 gb in one month, and the mifi device alone did around 70 gb, capping out at around 140gb a month!!! That's about $800 just in overages. And of course, AT&T to this day blames me for the usage. Mind you, my usage consists of searching job sites like monster,submitting Word document resumes, checking email and facebook... that's it! I buy an itunes song MAYBE once every 6-9 months. I don't stream anything, I don't watch movies or play games. I've broken AT&T down to finally admit, "We just don't know how to fix the problem." THANK YOU! Yet, they continue to bend over people like me financially solely to benefit their already multi-bajillion dollar company. In my story, the epicenter of the madness, I believe, is with the mifi devices. Though I found stories of this stemming back to 2011, a year before I even got the device, AT&T continues to this day to 1. play dumb2. refuse to remedy the problem3. continue to blackmail their customers to pay or we'll shut you down4. change vendors5. inform their customers of the problem they will most likely encounter with these devil devices6. continue to release new versions of the same devil devices-- again, with no warning I find my theory to be true, because not only are AT&T customers having this problem, Verizon customers that have an iphone5 and mifi devices (same vendor for AT&T and Verizon) are screaming verbatim my story. I had the hang ups, I had the passed person to person phone calls... in my first 6 months of trying to remedy the problem for AT&T, I made over 300 phone calls to AT&T, and within those 300 phone calls, I had to share my hugely longwinded story over 1400 times because for each of those 300 calls, I talked to no less than 6 people per phone call as I played the pass around or "oopsie we hung up" game. Since my drama started over a year ago, I'm finding more people getting vocal about this problem. That's great, and sucky all at the same time. That's great that people are informing others and starting to scream loud enough that people are taking notice-- everyone but AT&T. It's sucky that so many people are being forced to maneuver their way through this AT&T chaos. I don't tolerate being abused. And I sure as heII don't tolerate PAYING someone to abuse me.Keep screaming everyone... it will pay off. I wish everyone the best in finding remedies that work for them, as we all power together to do AT&T's job for them... freaking amazing.

Calculating Data Overage Charge

My data allowance is 2 GIGS a month. The overage charge is $15 for each GIG over my allowance. If I go over by only a few megabytes will I be charged as if I used an extra gig and incur a $15 charge or is it pro-rated ??
richie

We have some great tools to help you avoid that overage, richie72846. If you exceed the 2GB allowance, you'll automatically be given another GB to use for $15. The amount is not prorated based on how many of the 1024 MB you use of that GB. But you can use http://vz.to/TtXfkn to stay ahead of your usage and know when you may need more. Then change your plan anytime before the cycle ends through My Verizon http://bit.ly/xB4iTc to give yourself more for less.
JenniferH_VZW
Follow us on Twitter www.twitter.com/vzwsupport

Where did this overage charge come from?

Looked at my upcoming bill and noticed there's a data overage charge of $15 on it when I wasn't close to going over my limit... I went to my bill on the VZW website and it shows a 3.18MB "Megabytes" usage.
The only time I update/download apps is when I'm at home and connected to my WiFi and I monitor my data usage very closely when I am not home so I'm not sure where this extra data is coming from.
Is anyone able to tell me where this is coming from? I'd like to avoid phantom charges.

it is not uncommon for usage that hit another companies tower to be billed on the next month billing or even the month after but in most cases it will (or should) also list the dates the services were accessed from the tower.. so for an example.. in December I was traveling in Canada from the States.. I most likely would not see direct charges on my billing ..example roaming and data charges... until the Canada cell tower operators bills my carrier.. hence Verizon for the usage there.. the main delay in due to the usage NOT being that companies customer and they have to trace the service back to the correct carrier...
Message edited as required by the Verizon Wireless Terms of Service
Message was edited by: Admin Moderator

Overage Charge on 4GLTE Wireless Hotspot

I've incurred dditional overage charges on my wireless hotspot from time to time, but I'm noticing being charged for GB that I didn't use. Last month I used 10.944GB then turned off the wifi. But my bill has charged me as though I went over 2GB. Is this happening to anyone else. What's up with this?

I have the same problem. I monitor my data usage almost every day, either via the web site or the iPhone app. I keep a spreadsheet so as to not go over my limit. Firstly, I did not get a 90% usage alert like I was set up to get. Also, I have a 14 GB plan. According to the iPhone app's usage total, my daily cumulative GB usage from 2/01-09 was:
7.902
8.257
10.742
12.702
13.133
13.426
13.670
13.779
13.787
13.808
The last two were on 2/09, the last day of my billing cycle. The last value, 13.808 was as of 2122 on 2/09. Imagine my horror to find out the next day that they showed that I'd used a total of 15.533 GB!!! And yet, their video on overages suggests that we closely monitor our usage using their web site or the app!

Is bell making a mistake about my internet usage?

I checked my sympatico internet usage on the web.
It said we had dowloaded 6.22 GB, and we had gone over our 2GB limit.
The charge is 7.50 per additional GB, to a 30$ max. We reached the 30$ max.
One problem:
Neither dad or I can recall downloading that much. I don't think I could have done half of it, and he hasn't used his home computer much.
A few days after this billing period started, I checked the usage. It was about 3GB. With a 1 megabit per second connection, this would have been hard to do, an I hadn't downloaded anything big.
We don't use wireless, except my desktop computer can be used as a wireless router, but it has a password and hasn't been on enough for someone to be stealing our usage through wireless.
Is there a way to check the total internet usage arch has used this past month?
Is bell screwing me over?

the file /sys/class/net/eth0/statistics/rx_bytes contains how many bytes I've downloaded since I've booted linux. It might be the same on your system if you use the eth0 interface.
If your computer is always on, you could take the difference between end-of-billing-period bytes and beginning-of-billing-period to find how many bytes you downloaded in that month.
If you shut down your computer often, you could write yourself a shutdown script that saves the amount of bytes to some file, e.g.
#!/bin/sh
cp /sys/class/net/eth0/statistics/rx_bytes ~/internet_usage/$(date +%Y%m%d%H%M)
poweroff
Last edited by peets (2008-05-17 16:48:11)

Charged for data I didn't use including overage charges

I have had a chronic problem with overage charges for over 2 months now. Each time it has been addressed it has always been blamed on my computer data usage. We initially had no problems, other than lousy service in our area, UNTIL we went to a store and inquired about upgrading. We were told we were grand fathered in with our existing account but needed to upgrade. We declined at that time due to the higher cost involved. But had to go with a "jet pack" due to our existing wireless "my Fi " going out. Then like magic we started to incur overage charges. Just a coincidence, I am sure. We have upgraded to higher usage, twice, and yet each time our usage is magically over that new higher limit. I un installed my Norton's and most recently we even started turning off our computer. IN FACT! WE HAVE BEEN GETTING CHARGED FOR APPROX. 0.5 GIGS OF DATA on more than one occasion, EVEN WHEN THE COMPUTER IS TURNED OFF. COULD SOMEONE EXPLAIN THIS SCAM TO ME? Gee, do you think when I research this further I will find anyone else that has had this problem? The "Jet Pack" shows nothing is going on. So how long has this jet pack scam been going on? Are the employees at the stores charging our accounts with their usage? Have you sensed my level of anger yet?

Hello RonB57,
We want to do everything we can to properly report your data usage. After all, managing your usage is the best way to effectively enjoy your wireless service. May I ask is the issue only with your mifi/jetpack device? If so then which model mifi/jetpack do you have? I suggest turning off the mifi/jetpack when not in use. This ensures that data is being transmitted to a wireless device that may be auto-connecting to your account. Please share the details so we can help.
Thank you...
ArnettH_VZW
Follow us on Twitter @VZWSupport

I was penalized with overage charge for upgrading my plan online

I just switched from AT&T in Oct and signed up with the 700 min Family plan. In Nov, I realized I was going to go over the limit if I don't upgrade my plan. So I went online and upgraded my plan to 1400 min Family plan. When I looked at my current bill yesterday, I was surprised to see there was a $102 overage charge on my bill. I talked to a representative yesterday and asked her to explain about the overage charge. She said because I upgraded the plan online (on demand), my 498 used min were prorated which resulted in 227 min overage.
I said the reason for my upgrading the plan was to avoid overage. I did not exceed the 700 min in my old plan and I was not aware I am only allowed 25 min a day if I change my plan in the middle of the billing cycle. I can understand the proration of my monthly access charge (from $70 to $90 per month) but I don't understand the proration of used min. I pay for 700 min per month not 25 min a day. She offered me a 25% discount of the overage charge which I did not accept.
I called VZW this morning and talked to a different representative. I asked her if I would have upgraded my plan by talking to a representative instead of doing it myself online, will I incur the overage charge. She said the representative would have backdated the change which would avoid the overage charge. I asked her was it fair that because I tried to save VZW resources of not utilizing the time of a customer representative and going online to upgrade the plan myself, I incurred a penalty in the form of overage charge. She couldn't answer my question.
I asked her if she could remove the $102 overage charge. She said she couldn't but offered to make another adjustment which still resulted in $47.50 overage charge. I thanked her for doing more than the CS the day before and unwillingly accept the adjustment. I told her I am still not satisfied with the settlement and how VZW penalizes customers for trying to make it easy for them by upgrading online directly.
Lesson learned: Don't upgrade or change anything online without talking to a customer representative. I am looking for a new wireless carrier as soon as I can.

Percula4 wrote:
I just switched from AT&T in Oct and signed up with the 700 min Family plan. In Nov, I realized I was going to go over the limit if I don't upgrade my plan. So I went online and upgraded my plan to 1400 min Family plan. When I looked at my current bill yesterday, I was surprised to see there was a $102 overage charge on my bill. I talked to a representative yesterday and asked her to explain about the overage charge. She said because I upgraded the plan online (on demand), my 498 used min were prorated which resulted in 227 min overage.
I said the reason for my upgrading the plan was to avoid overage. I did not exceed the 700 min in my old plan and I was not aware I am only allowed 25 min a day if I change my plan in the middle of the billing cycle. I can understand the proration of my monthly access charge (from $70 to $90 per month) but I don't understand the proration of used min. I pay for 700 min per month not 25 min a day. She offered me a 25% discount of the overage charge which I did not accept. This makes me question your logic. You want the amount you are charged to be pro-rated, but not the amount of minutes you are able to use? Say you start the month with the 700 minute plan and change half way thru to the 1400 minute plan. You want to only pay half of the cost of the 700 minute plan for the 1st half of the month and still use ALL of the minutes? You then want to pay half of the cost of the 1400 minute plan for the 2nd half of the month? After all, you are only on the 1400 minute plan for half of the month. I suppose you should also receive all of the 1400 minutes for the 2nd half of the month? That comes out to 2100 minutes for the price of half of the 700 minute plan + half of the price of the 1400 minute plan. Quite a deal you want there!
I called VZW this morning and talked to a different representative. I asked her if I would have upgraded my plan by talking to a representative instead of doing it myself online, will I incur the overage charge. She said the representative would have backdated the change which would avoid the overage charge. I asked her was it fair that because I tried to save VZW resources of not utilizing the time of a customer representative and going online to upgrade the plan myself, I incurred a penalty in the form of overage charge. She couldn't answer my question. When you do this online, you are able to choose to have the 1400 minute plan take effect at the BEGINNING of the CURRENT billing cycle, which would have prevented you from receiving the overage charge. It doesn't matter whether you do it online or with a representative over the phone/instore, you could have avoided the overage charge by starting the new plan at the BEGINNING of the CURRENT billing cycle(backdating).
I asked her if she could remove the $102 overage charge. She said she couldn't but offered to make another adjustment which still resulted in $47.50 overage charge. I thanked her for doing more than the CS the day before and unwillingly accept the adjustment. I told her I am still not satisfied with the settlement and how VZW penalizes customers for trying to make it easy for them by upgrading online directly. They don't penalize you for doing this online, as I have pointed out that you have the same choices whether it is online or via a CS rep. They will penalize you, though, if you make a choice which will result in overages.
Lesson learned: Don't upgrade or change anything online without talking to a customer representative. I am looking for a new wireless carrier as soon as I can.
Next time, if you are increasing your minute plan, just make sure that you have it backdated to avoid any overages. You can still do it online, though.

Doing a 30 minute video created 15 Gigabyte of Internet usage. Why? And how can I stop this!

Created a small, simple 30 minute video. Burned a few CDs. Downloaded one (1) sound track (a few MB). Internet usage soared to an unbelievable 15 GB!
All data, files, etc on my PC, yet Premiere Elements used the Internet constantly, especially when burning CDs.
Why? There was nothing to upload or download (except 1 sound track). This maxed my Internet allowance, and has cost me a lot of cash for extra capacity.
How can I stop this data gluttony.
Or do I have to junk a new, expensive program? (Premiere Elements 13.

Contacted support.
They say that this is 'impossible'!!!
Went for Option 2. Accept one-time waste of Internet capacity. Write it off to painful experience. Junked Premiere Elements 13.
Problem solved.

Unable to view my Internet Usage

Hi, I am unable to see my internet usage from last one month. I called customer heldesk 5 times. Every time they gave me one new ref# but still no result. Any one can suggest that where I can escalate this issue?

SINHA7766,
I apologize for the delayed response. @BruceW has given you the correct websites to check your usage for the month. I have also sent you a private message to further assist you.
You can click on my name (Comcastcares) and click on "Private Message Me”.
At the top of each Forum page you will see a small envelope
This is the icon for Private Messages, referred to as ‘PM’s’. A Private Message is a way to communicate in private, to another User, Moderator, or Administrator out of public view in the Forums.
The gray envelope icon will have a number next to it if you have any new messages waiting.
To open a PM to read it, double click on the envelope. If you click on the white envelope a window will open with tabs for your Private Message Inbox, Sent Messages, Friends, Ignored Users, and Compose new Message. You can also access this area by clicking on the Username in a Thread or post. By default, Private Messages are enabled. You can disable this feature in My Settings>Preferences> Private Messenger.
http://forums.xfinity.com/t5/Billing/Price-increas/m-p/2542019

My company loaded profiles onto my iPad for email and calendars.. There is also a signing certificate and a certificate. What are these for? Additionally are they able to monitor apps and usage, ie Internet usage when it is not on their wifi?

My company loaded profiles onto my iPad for email and calendars.. There is also a signing certificate and a certificate. What are these for?
Additionally are they able to monitor apps and usage, ie Internet usage when it is not on their wifi?
I do not have any VPN enabled?

Do you happen to have an Android? If so and depending on what version there is a great data usage analyse tool built-in. See if you can go to Settings -> Data Usage from there you can pick a current or previous billing cycle and then use the vertical sliders to select a date range and it will filter the usage data per app to show you exactly what app(s) were using data during that time frame.

Internet Usage Overage Charges

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