Overage Charge on 4GLTE Wireless Hotspot

I've incurred dditional overage charges on my wireless hotspot from time to time, but I'm noticing being charged for GB that I didn't use. Last month I used 10.944GB then turned off the wifi. But my bill has charged me as though I went over 2GB. Is this happening to anyone else. What's up with this?

I have the same problem. I monitor my data usage almost every day, either via the web site or the iPhone app. I keep a spreadsheet so as to not go over my limit. Firstly, I did not get a 90% usage alert like I was set up to get. Also, I have a 14 GB plan. According to the iPhone app's usage total, my daily cumulative GB usage from 2/01-09 was:
7.902
8.257
10.742
12.702
13.133
13.426
13.670
13.779
13.787
13.808
The last two were on 2/09, the last day of my billing cycle. The last value, 13.808 was as of 2122 on 2/09. Imagine my horror to find out the next day that they showed that I'd used a total of 15.533 GB!!! And yet, their video on overages suggests that we closely monitor our usage using their web site or the app!

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I was penalized with overage charge for upgrading my plan online

I just switched from AT&T in Oct and signed up with the 700 min Family plan. In Nov, I realized I was going to go over the limit if I don't upgrade my plan. So I went online and upgraded my plan to 1400 min Family plan. When I looked at my current bill yesterday, I was surprised to see there was a $102 overage charge on my bill. I talked to a representative yesterday and asked her to explain about the overage charge. She said because I upgraded the plan online (on demand), my 498 used min were prorated which resulted in 227 min overage.
I said the reason for my upgrading the plan was to avoid overage. I did not exceed the 700 min in my old plan and I was not aware I am only allowed 25 min a day if I change my plan in the middle of the billing cycle. I can understand the proration of my monthly access charge (from $70 to $90 per month) but I don't understand the proration of used min. I pay for 700 min per month not 25 min a day. She offered me a 25% discount of the overage charge which I did not accept.
I called VZW this morning and talked to a different representative. I asked her if I would have upgraded my plan by talking to a representative instead of doing it myself online, will I incur the overage charge. She said the representative would have backdated the change which would avoid the overage charge. I asked her was it fair that because I tried to save VZW resources of not utilizing the time of a customer representative and going online to upgrade the plan myself, I incurred a penalty in the form of overage charge. She couldn't answer my question.
I asked her if she could remove the $102 overage charge. She said she couldn't but offered to make another adjustment which still resulted in $47.50 overage charge. I thanked her for doing more than the CS the day before and unwillingly accept the adjustment. I told her I am still not satisfied with the settlement and how VZW penalizes customers for trying to make it easy for them by upgrading online directly.
Lesson learned: Don't upgrade or change anything online without talking to a customer representative. I am looking for a new wireless carrier as soon as I can.

Percula4 wrote:
I just switched from AT&T in Oct and signed up with the 700 min Family plan. In Nov, I realized I was going to go over the limit if I don't upgrade my plan. So I went online and upgraded my plan to 1400 min Family plan. When I looked at my current bill yesterday, I was surprised to see there was a $102 overage charge on my bill. I talked to a representative yesterday and asked her to explain about the overage charge. She said because I upgraded the plan online (on demand), my 498 used min were prorated which resulted in 227 min overage.
I said the reason for my upgrading the plan was to avoid overage. I did not exceed the 700 min in my old plan and I was not aware I am only allowed 25 min a day if I change my plan in the middle of the billing cycle. I can understand the proration of my monthly access charge (from $70 to $90 per month) but I don't understand the proration of used min. I pay for 700 min per month not 25 min a day. She offered me a 25% discount of the overage charge which I did not accept. This makes me question your logic. You want the amount you are charged to be pro-rated, but not the amount of minutes you are able to use? Say you start the month with the 700 minute plan and change half way thru to the 1400 minute plan. You want to only pay half of the cost of the 700 minute plan for the 1st half of the month and still use ALL of the minutes? You then want to pay half of the cost of the 1400 minute plan for the 2nd half of the month? After all, you are only on the 1400 minute plan for half of the month. I suppose you should also receive all of the 1400 minutes for the 2nd half of the month? That comes out to 2100 minutes for the price of half of the 700 minute plan + half of the price of the 1400 minute plan. Quite a deal you want there!
I called VZW this morning and talked to a different representative. I asked her if I would have upgraded my plan by talking to a representative instead of doing it myself online, will I incur the overage charge. She said the representative would have backdated the change which would avoid the overage charge. I asked her was it fair that because I tried to save VZW resources of not utilizing the time of a customer representative and going online to upgrade the plan myself, I incurred a penalty in the form of overage charge. She couldn't answer my question. When you do this online, you are able to choose to have the 1400 minute plan take effect at the BEGINNING of the CURRENT billing cycle, which would have prevented you from receiving the overage charge. It doesn't matter whether you do it online or with a representative over the phone/instore, you could have avoided the overage charge by starting the new plan at the BEGINNING of the CURRENT billing cycle(backdating).
I asked her if she could remove the $102 overage charge. She said she couldn't but offered to make another adjustment which still resulted in $47.50 overage charge. I thanked her for doing more than the CS the day before and unwillingly accept the adjustment. I told her I am still not satisfied with the settlement and how VZW penalizes customers for trying to make it easy for them by upgrading online directly. They don't penalize you for doing this online, as I have pointed out that you have the same choices whether it is online or via a CS rep. They will penalize you, though, if you make a choice which will result in overages.
Lesson learned: Don't upgrade or change anything online without talking to a customer representative. I am looking for a new wireless carrier as soon as I can.
Next time, if you are increasing your minute plan, just make sure that you have it backdated to avoid any overages. You can still do it online, though.

Can I speak with someone that has some common sense? (Overage Charged)

My name is Nigel, I have been with Verizon Wireless for about 7 yrs. Last last month I seen that our minute usage was high and we were about to go over our monthly plan. I decided that it would be best to increase our plan to a higher allotment of minutes. Since I have been encouraged to take advantage of the online features that Verizon offers, I decided to change our plan using the website. In doing so, the website provided a "Retro" plan which I thought I selected. Apparently, there was a mistake and the wrong option was selected. Now, Verizon has charged me $150.00 in overage charges on top of my normal bill, and no one from Verizon seems to understand that I am not a Verizon Technician. Surely it is evident that my intent was obviously clear and that the error is a simple mistake which occurred. I am not sure if I was at fault or Verizon's systems are to blame for this issue, but at a minimum, Verizon should honor my original request and retro the bill thus reducing/removing the overage charges.
As soon as I became aware of this issue I called Customer Service. As of now, I have spent over 3hrs on the phone explaining the situation to different supervisors, and I have even requested to speak to their higher-ups. Currently, I have waited for 72 hours without a returned call. I have yet to resolve this issue.
I am considering changing phone carriers, but now I have a penalty if I leave, what is the fair thing to do? Why won't someone with common business sense call me back? This company is Mickey Mouse!
Please have Ivan Seidenberg or the current CDO call me on the 8164 number.
Thank you,
Nigel

2Cool4School,
The fundamental business practice for a telecommunication vender is to recognize and acknowledge system related errors. In this case, Verizon is liabile for systems errors that disadvantages it customers. After speaking with several Verizon employees, including supervisors, the systematic flaw inherent with their web based services and its possible error ratio has not been acknowledged. Furthermore, nothing is absolute and it is possible that this error was not cause due to any fault of my own. Thus, Verizon should understand their accountability in the matter. I guarantee that Ivan Seidenberg is interested in learning about this matter which could turn into a potential turn class-action lawsuit.
Nigel
<< Comments edited to remove personal attacks and provocation >>
Message was edited by: Verizon Moderator

Huge Overage w/Jetpack 4GLTE?

Since Oct 2011 I have been a customer using the old SCH-L11 always was around 5-8 GB till it started turning itself on if moved or bumped. In the end of July 2014 Verizon gave me a Jetpack you know the cute little oval one to make you think you were getting a bargain.. LOL
Well since the first day I started using it I have gone from 8GB at its most to 17GB as of today & I still have a week left. I am going to try & get this problem resolved Monday, but if not I am filing with the AG Lisa Madigan office & a complaint w/the FCC.
I believe in order to not cut into their profit & bottom line they are charging outrageous data usage charges to help pay for their recent Lawsuit of giving peoples personal information to the United Stated Government (NSA) without the authorization of the customer.
Please feel free to contact me if you live in ILLINOIS if you too would like to file w/the Attorney Generals Office. [email protected]

if you still need internet you can sign up for the Millenicolm Service and use their sim card in your jetpack. They give you 20GB of service for $89.99 a month and No OVERAGE charges.
$89.99 a month is notthing compared to the bills you are seeing now. Pluse they use Verizon Wireless 3G/4G as the backbone. Millenicom $89.99/mo 20GB 3G/4G Service (Requires Compatible Device) : 3Gstore.com

Where did this overage charge come from?

Looked at my upcoming bill and noticed there's a data overage charge of $15 on it when I wasn't close to going over my limit... I went to my bill on the VZW website and it shows a 3.18MB "Megabytes" usage.
The only time I update/download apps is when I'm at home and connected to my WiFi and I monitor my data usage very closely when I am not home so I'm not sure where this extra data is coming from.
Is anyone able to tell me where this is coming from? I'd like to avoid phantom charges.

it is not uncommon for usage that hit another companies tower to be billed on the next month billing or even the month after but in most cases it will (or should) also list the dates the services were accessed from the tower.. so for an example.. in December I was traveling in Canada from the States.. I most likely would not see direct charges on my billing ..example roaming and data charges... until the Canada cell tower operators bills my carrier.. hence Verizon for the usage there.. the main delay in due to the usage NOT being that companies customer and they have to trace the service back to the correct carrier...
Message edited as required by the Verizon Wireless Terms of Service
Message was edited by: Admin Moderator

Charged for data I didn't use including overage charges

I have had a chronic problem with overage charges for over 2 months now. Each time it has been addressed it has always been blamed on my computer data usage. We initially had no problems, other than lousy service in our area, UNTIL we went to a store and inquired about upgrading. We were told we were grand fathered in with our existing account but needed to upgrade. We declined at that time due to the higher cost involved. But had to go with a "jet pack" due to our existing wireless "my Fi " going out. Then like magic we started to incur overage charges. Just a coincidence, I am sure. We have upgraded to higher usage, twice, and yet each time our usage is magically over that new higher limit. I un installed my Norton's and most recently we even started turning off our computer. IN FACT! WE HAVE BEEN GETTING CHARGED FOR APPROX. 0.5 GIGS OF DATA on more than one occasion, EVEN WHEN THE COMPUTER IS TURNED OFF. COULD SOMEONE EXPLAIN THIS SCAM TO ME? Gee, do you think when I research this further I will find anyone else that has had this problem? The "Jet Pack" shows nothing is going on. So how long has this jet pack scam been going on? Are the employees at the stores charging our accounts with their usage? Have you sensed my level of anger yet?

Hello RonB57,
We want to do everything we can to properly report your data usage. After all, managing your usage is the best way to effectively enjoy your wireless service. May I ask is the issue only with your mifi/jetpack device? If so then which model mifi/jetpack do you have? I suggest turning off the mifi/jetpack when not in use. This ensures that data is being transmitted to a wireless device that may be auto-connecting to your account. Please share the details so we can help.
Thank you...
ArnettH_VZW
Follow us on Twitter @VZWSupport

What is the monthly charge to use the HOTSPOT option on the Samsung Continuum

What is the monthly charge to use the HOTSPOT option on the Samsung Continuum?

peanpugdad wrote:
What is the monthly charge to use the HOTSPOT option on the Samsung Continuum?
$20 for 2GB and$20 for every 1 GB overage.

Problems with overage charges and making account changes on line

I have quite a bit of history involving my attempts to resolve the problem of catching my account before it goes over the minutes allowed and making the changes on line (to cut down on call volume) to change my account to raise the minutes allowed for that billing cycle. I was given one reason why it didn't work the first time (I didn't print out my confimation proving I made the changes - bit the bullet and paid those charges) and so the second time wanting to avoid the problem from the first time I made sure I printed out my confirmation. The confirmation had an effective date of change of 07/19/2012 the day I was informed I was nearing my allowed minutes. There were only 4 or 5 maximum days left in that billing cycle so I wanted to nip the problem in the bud and make the changes to my account to be made "that" day. My confirmation said the changes were effective 07/19/2012. In plently of time before that billing cycle ended. Again I was told I did something wrong. This time I'm holding my confirmation in my hand even as the person is telling me again I did it wrong. The purpose Verizon wants it's customers to use the available on-line option is to cut down on their call volume. I didn't go to school to get the knowledge apparantly needed to perform these particular tasks in a manner that is acceptable to Verizon. Has anyone else had problems with trying to fix their problems themselves using Verizons "helpfull" on-line choice?

I have an explanation for you by what was meant by "you did it wrong."
When you make a change effective the date you are requesting it and not at the start or end of your billing cycle, your minute usage for that month is pro-rated.
For example, you say you made a change, because you were nearing your allowance limit, on 7/19/2012 and wanted it effective that day with 5 days left in the billing cycle. Lets assume that your allowance is 700 minutes/month and you were at 675 minutes for that month(still under your monthly allowance). If you make a change effective with 5 days left in your billing cycle to the 1400 minute/month allowance, your allowance for the 1st 25 days of your cycle will have been pro-rated to (25/30) * 700 = 583 minutes. This would mean you would have already had an overage of 92 minutes for the 1st 25 days of the month. Additionally, you would have a pro-rated allowance to use the last 5 days of (5/30) * 1400 = 233 minutes. This is how the pro-rating works when you make a change effective during the middle of your billing cycle.
What you need to do next time to avoid these overage charges is to make the change effective at the beginning of your current billing cycle. So if you had made the change on 7/19/2012, but your billing cycle ended on 7/24/2012(5 days later), you should have made the change effective at the beginning of your current billing cycle, or 6/24/2012. This is called backdating the change. In this instance, you would have received a credit on you account for the cost of the 700 minute plan and been charged the full amount for the 1400 minute plan on your next bill, which I believe is a net additional charge of $10 and you would have had the use of 1400 minutes for throughout the entire month. In this example, you would not have had any overage with your 675 minutes during the 1st 25 days of your cycle and would have been able to use 725 minutes over the last 5 days of your billing cycle. This is much better than the overage charge you would receive with 92 overage minutes @ $0.45/minute = $41.40.
I hope this explains it.

Incorrect Data Overage Charges on my wife's phone after forced to tiered data

My billing cycle starts on the 1st of the month. I upgraded my wife's phone from a Droid X to an iPhone 4S on 7/2. I was told at that time that she would lose her unlimited data and be placed on a 2gb tiered data plan at the same price. Fine for her since she has never gone near 2gb in several years of smart phone use. I never set up wifi on her old phone since she had unlimited data and it wasn't a concern for me. Once getting switched to the new plan I set up wifi so when she is at work or at home she is automatically connected to wifi for her data usage. Looking at the usage report on verizon's bill for her old phone she used 1071mb for June which was actually a high usage month for her but still nowhere near 2048mb (2gb). Her first month on her new data plan she used 795mb according to the Data Usage Report (which they conveniently don't give a total for) which I exported to Excel and added the column. Then for August's bill the usage report for her phone totals 440mb. On the August bill they show an "Unbilled Usage from Previous Months" bill for $10 on top of the $30 we pay for the 2gb Data Plan
July Data
August Data
I like how they show an exact usage on my phone which is still on an Unlimted Data Plan but her's which is on a Tiered Data Plan they just round up conveniently to the next GB. Even if you add up there Unbilled and Current Usage it only adds up to 2048mb which is the limit. So she did not exceed it!
I called in and complained about the bill and the first CSR was trying to hand me off to a Tech Support saying the charges are accurate.
I told her this is a Billing issue not a Tech issue and I would like to talk to a Supervisor. After several minutes of arguing about the charges with the Supervisor he said he could credit the $10 back to me since he didn't want to continue arguing with me. I told him I will just be in the same boat next month and having to dispute the false charges all over again burning more of my time. I told him I would like to cancel my NFL Mobile on my phone at this time since my bill is so high and we got to talking about football which calmed both of us down. Then I pleaded my case again about the bill which he eventually could see the issue and agreed that there is some sort of billing issue going on.
Just wanted to put this up so that if someone else is in a similar situation that they know this is not ok and others are being billed in-accurately as well.
I have attached the spreadsheets straight from Verizon's site so you can tally them up for yourself as well and see that my wife only used 795mb of her allowed 2048mb (2gb) plan and was being charged overage charges. This is a pretty good gimmick since if you do this to even a couple 100k customers it would add up quickly to millions of dollars...
I am completely fed up with Verizon now after being with them for 15+ years, I was not happy about the non-grandfathering anymore of unlimited data and now being wrongfully billed for data overage charges when she didn't go over her allowed usage.
I am thinking of making a FCC and BBB complaint to see if I can get out of my contract with them.

For someone who spends soo much time on this forum I would expect you to know more about what you are talking about
My wife's wifi radio is always on and her phone DOES automatically connect to our wifi and her work wifi as soon as she is near it. I can videotape it if you need more proof.(don't understand your point anyways as even according to Verizon's usage report she did not come near 2GB of data)
If you read my very first sentence I state that my billing cycle starts on the 1st of the month and the phone was purchased on the 2nd (don't understand your point anyways)
I state in my original post that Verizon rounds up the data on her phone to the nearest GB instead of giving an exact amount used on the bill (so thank you for pointing out the obvious)
Point being, she used 440mb and we were charged data overage charges of $10 and I am sure that this is not an isolated incident.

Hi there can anyone help me out. I have Apple TV and I am trying to connect wirelessly through a zyxel wireless hotspot gateway, I know a tad extreme but a friend had one free, anyway I can find the router but no Internet connection?

Hi there can anyone help me out. I have Apple TV and I am trying to connect wirelessly through a zyxel wireless hotspot gateway, I know a tad extreme but a friend had one free, anyway I can find the router but no Internet connection?

The only people who can possibly assist you with this is Apple Customer Relations, call your local Apple contact number and ask for Customer Relations then explain your situation clearly and politely (be firm but don't rant).
You might want to investiage what the local laws are regarding defective goods and 'fit for use' definitions on warranties etc. Consumer Protection can be a useful tool to use or bargain with if needed ...

Disabling LaserJet 100 color MFP M175nw as a wireless hotspot

Hello
Bought HP LaserJet 100 color MFP M175nw.
It announces ( broadcasts) its wireless network HP-Print-74-LaserJet100.
Which interferes with my other wireless network, and makes quality of signal lower.
Is it possible to disable wireless hotspot feature on the printer?
Wifi is disabled in setup (printer is connected by ethernet).
Thank you in advance

Hi rghw
I will be happy to help you.
To disable the wireless direct you can also do it right on the printer by going to the setup button (wrench) on the printer, right arrow to network setup menu,wireless menu, wireless direct, turn it off from there.
The web server is to access the network page for the printer.
To access the web server page, print out a configuration report from the printer by going to the setup button (wrench) on the printer, right arrow to reports, config report to get the ip address for the printer.
You type in the ip address for the printer in the address of bar of internet explorer to bring up the embedded web server for the printer.
If you need more assistance just let me know.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

My Verizon wireless service at my house has begun to degrade over the last 6 Month. It has begun to be very frustrating seeing how we switched over from Satellite to Verizon 4GLTE wireless device. How do I contact someone to see what the issue may be. Z

My Verizon wireless service at my house has begun to degrade over the last 6 Month. It has begun to be very frustrating seeing how we switched over from Satellite to Verizon 4GLTE wireless device. How do I contact someone to see what the issue may be. Zip Code 22580.

Out of curiosity how much data per month are you using? Another factor could be if neighbors have all done the same thing as you and the node is being overloaded on home internet use.

How to download HP Wireless Hotspot software

What is link to downlaod HP Wireless Hotspot software?

Hi surrendernot,
It is possible that either a) you were using different scanning software other than HP software for scanning, or b) the HP software is different on Windows 7, than on Windows XP, as they are completely different Operating Systems, and could be a newer version of the software.
Some other methods of scanning can be found within this How to Scan guide, HP Multifunction Printers - How to Scan: Windows 7, you can try scanning without HP software as well.
Hope this answers your question!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Running a Mac OS X-based internet café or wireless hotspots?

I am interested to know if anyone has any experience running an automated billing system for an internet café and/or wireless hotspots using elegant OS X software.
If someone could share their experience or point me in the direction of software or other websites, I would be very appreciative (and I'm sure there are others out there wanting to know this too).
Many thanks,
Galen
P.S. I'm also posting this question in the Tiger networking forum as I'm not sure which place is more relevant (http://discussions.apple.com/forum.jspa?forumID=755)

Hi, are these a particular brand of cameras that require this?

Were you hit with outrageous overage charges a few months into your contract with no alerts?

I think Verizon is holding alerts to try to up-sell clients to a more expensive data plan when they call about overage charges. Gathering info for FCC complaint. Please post your experience. We were hit with $180 overage charge without receiving a single alert that we were near (or over) our data limit even though we had signed up for alerts. Everyone I talked to at Verizon tried to sell me a bigger (more expensive) data plan instead of addressing the issue of their failure to alert. If you've had this issue, report it to the FCC and you'll get a response. I think there may be a play for a class action here.

https://consumercomplaints.fcc.gov/hc/en-us/requests/new?ticket_form_id=39744

Overage Charge on 4GLTE Wireless Hotspot

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