Ipad 3 wifi connection drops but appears connected
I bought the new ipad about 6/7 weeks ago and from the start ive experienced wifi issues. When im browsing the internet through safari or any app that requires wifi connectivity i keep coming accross dropouts. Safari stops loading anything and eventualy comes up with an error saying that the connection is lost! But i have a full connection? The dropping ranges from every 30 min to 5 min. I thought it was a software problem at first so i told myself to deal with it. But its starting to really bug me! Other devices are fine and ive experienced the same problem on different networks. So it must be my ipad!? Ive been through all the wifi walkthroughs and ive done a large amount of research and ive found im not the only one experiencing this problem. Ive heard alot that it could be a hardware problem. something wrong with the actual wifi component. So what do i do? Do i take it to the apple store for a repair or replacement? Any advice would be greatly appreciated! Thanks!
Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
Additional things to try.
Try this first. Turn Off your iPad. Then turn Off (disconnect power cord) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
Change the channel on your wireless router. Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
Another thing to try - Go into your router security settings and change from WEP to WPA with AES.
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
If none of the above suggestions work, look at this link.
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130?tstart=60
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
Cheers, Tom
Similar Messages
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Wifi connection drops but LAN connection is fine
A strange one.
I have both WiFi and LAN connections to my HH3 for different computers
The LAN connection is always fine - good speed, no drop-outs, etc
The WiFi connection however is a nightmare. It works for a few hours and then the computer drops the internet connection.
It is not the WiFi connection to the HH3 as I can still get to the HH3 web page but any internet address gets a "DNS not found" error.
In this state, the LAN connection still works fine. I can browse the Internet fine just not from a WiFi connection.
The only solution is to reset the HH3 fully (a disconnect/reconnect of the internet connection doesn't help)
Any ideas?
Christicklos wrote:
A strange one.
I have both WiFi and LAN connections to my HH3 for different computers
The LAN connection is always fine - good speed, no drop-outs, etc
The WiFi connection however is a nightmare. It works for a few hours and then the computer drops the internet connection.
It is not the WiFi connection to the HH3 as I can still get to the HH3 web page but any internet address gets a "DNS not found" error.
In this state, the LAN connection still works fine. I can browse the Internet fine just not from a WiFi connection.
The only solution is to reset the HH3 fully (a disconnect/reconnect of the internet connection doesn't help)
Any ideas?
Chris
Hi there,
It sounds like you need to change the wireless channel on your HH3.
If you're on Windows then you're going to need inssider 2 or if you're using a Mac, then you'll need to download istumbler
Download whichever one of those is appropriate to your OS and do a scan for wireless networks close to you and you will be able to see which networks are operating on which channels and change to a less congested channel, if need be
I hope this info helps -
IPad WiFi continually dropping, but iPhones work
I need to connect to a particular corporate WiFi network.
I have an iPhone 5, iPhone 4s, iPad3 and an iPad2. All are running iOS v6.1.3. All are configured identically for WiFi access to this corporate network.
Both of the phones connect reliably to the network, and both of the iPads connect, but continually drop out to the point that the service is useless.
I have tried everything I could find on the web (Forget this network, turn WiFi off and on, reset network settings, hard reset, etc.).
Is this a known bug?Try #5.
Some things to try first:
1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
4. Go into your router security settings and change from WEP to WPA with AES.
5. Renew IP Address: (especially if you are droping internet connection)
• Launch Settings app
• Tap on Wi-Fi
• Tap on the blue arrow of the Wi-Fi network that you connect to from the list
• In the window that opens, tap on the Renew Lease button
6. Potential Quick Fixes When Your iPad Won’t Connect to Your Wifi Network
http://ipadinsight.com/ipad-tips-tricks/potential-quick-fixes-when-your-ipad-won t-connect-to-your-wifi-network/
~~~~~~~~~~~~~~~~~~~~~~~~~
iOS 6 Wifi Problems/Fixes
Wi-Fi Fix for iOS 6
https://discussions.apple.com/thread/4823738?tstart=240
How To: Workaround iPad Wi-Fi Issues
http://www.theipadfan.com/workaround-ipad-wifi-issues/
Another Fix For iOS 6 WiFi Problems
http://tabletcrunch.com/2012/10/27/fix-ios-6-wifi-problems-ssid/
Wifi Doesn't Connect After Waking From Sleep - Sometimes increasing screen brightness prevents the failure to reconnect after waking from sleep. According to Apple, “If brightness is at lowest level, increase it by moving the slider to the right and set auto brightness to off.”
Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0
Apple's iOS 6 Wi-Fi problems
http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
~~~~~~~~~~~~~~~~~~~~~~~
How to Boost Your Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Boost-Your-Wi-Fi-Signal.h tm
Troubleshooting a Weak Wi-Fi Signal
http://ipad.about.com/od/iPad_Troubleshooting/a/Troubleshooting-A-Weak-Wi-Fi-Sig nal.htm
How to Fix a Poor Wi-Fi Signal on Your iPad
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Fix-A-Poor-Wi-Fi-Signal-O n-Your-iPad.htm
iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
How to Fix: My iPad Won't Connect to WiFi
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Connect iPad to Wi-Fi (with troubleshooting info)
http://thehowto.wikidot.com/wifi-connect-ipad
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
Wi-Fi or Bluetooth settings grayed out or dim
http://support.apple.com/kb/TS1559
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
Cheers, Tom -
Wifi Connection drops but still have all bars. Please Apple, respond us
I have a macbook pro 13''(purchased 1 month), a white macbook (bought in 2007) and a dell vostro 1310 (with windows 7) using the same router WRT54G2 Linksys or D-link 524
Only on my macbook pro 13''my connection drops without explanation and without a certain period (15 minutes, 1 hour, 2 hours).
I'm with latest updates (both macbook as a router), already formatted and applied the 10.6.4 combo. I have already put ip manually turned off DHCP, DNS already placed manually, I swapped the channel router. Everything recommended in official forums, but nothing helped.
What makes me saddest is that Apple does not respond. Even with so many threads about this problem.Look at iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
Additional things to try.
Try this first. Turn Off your iPad. Then turn Off (disconnect power cord) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
Change the channel on your wireless router. Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
Another thing to try - Go into your router security settings and change from WEP to WPA with AES.
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
If none of the above suggestions work, look at this link.
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130?tstart=60
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
Cheers, Tom -
IPad WiFi/3G dropping WiFi connection when sleeping
Just recently, my IPad just started dropping it's wifi connection when it goes ton sleep, and it isn't automatically reconnecting. This is my home network, and previously it did reconnect on wake. I have open preferences and manually reconnect every time I wake the iPad.
OrganicHippy wrote:
Ok. I am surprised I haven't heard this from you smart people:
*The wifi problems are specific to certain types of routers!!!*
Example: My Pad works like a champ at work. The router there is an old Linksys G.
It works like crap at home. At home I have a newer Belkin N/G.
That's why some people have problems and some don't: It depends on the router.
So...My question is: What is the best router for an iPad?
I'm willing to go out an buy it; I just want someone to tell me the best one!!
Is it really necessary to spam so many threads with this?
Message was edited by: Joe5150 -
My iPhone wouldn't connect to my wifi at home but connects to others when i go out. i have tried resetting my whole phone and network settings but still wouldn't work. Everyone in my house has an iPhone and theirs work perfectly. I need help. it randomly started working yesterday after not connecting for 4 days and suddenly it stopped working again today
The two things to try first are renewing your network lease, forgetting the network and if that doesn't work to reset all networks. You might have tried one of these but I'll repeat the steps just to make sure.
Settings > Wi-Fi > tap the blue arrow to the right of your network name > Renew Lease
If that doesn't work then
Settings > Wi-Fi > tap the blue arrow to the right of your network name > Forget this Network
If that doesn't work
Settings > General > Networks > Reset All Networks > then reset your iPhone by
Press and hold the Home and Sleep buttons simultaneously ignoring the red slider until the Apple logo appears. Let go of the buttons and let the device restart.
I hope one of these will help. -
BT Infinity Connection Dropping but BT refuse to a...
Hi,
So in September we got BT Infinity. It was a hassle and handled terribly by BT customer service but we eventually got it. It's been working fine for around five months but within the last few weeks we have been having connection issues.
Over Easter I have spent over 10 hours on the phone to BT via my landline and mobile trying to get a solution, but all I have got is a repeated denial of my problems.
On the 27th March I called BT to report that our connection had been repeatedly dropping over the past few weeks and a fault was opened. I was told I would be updated but no-one called back despite promises they would do.
I called BT on the 28th March to follow up my issues but was met with an advisor who lacked knowledge in the issue and simply told me to continue monitoring my connection.
I called BT on the 3rd April as there had been no improvement in my connection, which is dropping multiple times per day, and on this day 7 times. After going through the same repetitive questioning session about how I connect to the internet, a deep line test was run, and it was decisively concluded that there was a fault with the line within BT's retail servers. I was told this would be followed up and promised a call back on the 4th April.
After I had not received a call back on the 4th April within the time allocated to me, I called BT where I was met with an awfully rude woman who had no interest in helping me and went on to suggest what I was saying was an outright lie and she categorically stated there had been no call back booked despite me having the text in front of me which confirmed it.
After being told to 'continue monitoring my line', a slightly repetitive phrase favoured by BT Customer Service, I called back as instructed on the 8th April. Again, I went through a repetitive process before finally making some sort of progress and being sent a new home hub.
My new home hub arrived on the 11th April and made no difference to my problem. I therefore called BT and spoke to an advisor who told me he could only assume the Home Hub was sent in error, as he was absolutely adamant it would make absolutely no difference to my situation. I was told to 'continue monitoring my connection' over the next few days but before he ended the call I asked him a number of questions, none of which were adequately answered.
Why is our connection dropping? Rather than giving me an explanation as to why it is dropping, he told me that we are lucky it only drops a few times a day! He said 'everyone in the world suffers from a connection which drops multiple times per day' and that 'there is absolutely nothing we can do because there is no problem'. He told me about rate-adaptive lines, which according to him 'are used by every household in the world' and that these lines 'inevitably drop out up to five times a day, which is normal and acceptable'.
So how many times can it drop before it's considered a fault? The basic answer I received is that there is no limit! It doesn't matter how many times it drops, it absolutely normal! Only if it drops '20-30+ times per day' is it considered a problem worth solving to BT.
Why do you never call back (in particular, why did no-one call back on the 4th April, and why did an advisor accuse me of lying about the call back)? They said that when the issue is escalated from Level 1 to Level 2, it is impossible to see any contact between the customer and Level 1, so when the call back wasn't arranged as it should've been, there was no way BT could've known. He apologised for this and the way I was treated by his colleague.
Why was a fault reported on the 3rd April? Why have I not been updated since? Simple answer from BT. There probably was no fault, that was probably also incorrectly opened. Note the key word probably. The advisor I talked to said he had no idea what happened in any of my previous calls and that there was no way he could find out why the fault was opened, or listen to the call (despite all calls being recorded). He said it was impossible for Level 2 to hear the content of any calls made with Level 1 and that it was 'impossible for an advisor to take notes for a call lasting more than half an hour'.
I recieved a call back today on my mobile where I was told just to continue monitoring the fault. However I was also told, again, quite categorically, that there is nothing wrong and that he would happily send an engineer in three days but that 'he would be able to do absolutely nothing. It would be a waste of time'. The advisor also refused to give any details on how much this would cost and was desperate to end the call saying 'goodbye' despite me being mid sentence multiple times.
I have now been told to 'continue monitoring my connection' and await another call back on Friday, by which point I will have wasted many more hours on the phone to BT.
Your customer service is disgusting. Your lack of compassion and understanding is disgusting. The way you totally mislead customers is disgusting.
And now for my top BT Operator quotes (or near quotes, as obviously no-one has any idea what was said in these calls, not even BT!):
"If your temperature raised to 100 degrees celcius but then went back to normal, there would be no problem, it's the same with broadband"
"Everyone in the world has a rate-adaptive line and everyone in the world should expect their line to drop"
"If your line only drops 5 or 6 times a day there is no problem, you obviously should've known this before you signed up for Infinity"
"There definitely is a fault.... there definitely isn't a fault" - the trademark conclusiveness of BT
"We can limit the speed on the phone line, but it would have to be to 1mb" - this is despite absolutely contradictory help published by BT
But despite these humorous moments, I have wasted a huge amount of time on the phone to BT.
I have one simple demand. Stop the broadband from dropping multiple times per day. If you cannot do this, let us leave, as you are not meeting your contractual obligations and therefore we shouldn't have to either.
And please... don't apologise for your colleague not calling back in the first minute of the phone call and then not call back.Hi Bryan,
Like yourself and many, many other people who come to these forums - I have been experiencing the same problems. Constant disconnections, and recently, speed dropping to 4Mb in the Evenings (I'm supposed to be getting 74Mb).
It's ridiculous with how many people are experiencing these problems and BT are blatently ignoring it. To add insult to injury, this was posted in February. A statement from BT basically saying "Well you're all gonna be having problems, but it's on you."
Don't fret though, the moderators, and other people from the community can be fantastic help.
Purchasing an Openreach modem, suggested by ray_dorset, I'll still be awaiting for the Huawei 612, V3b modem to arrive and hoping this will fix the drops in speed. I currently have an ECI modem fitted in, which has stopped the disconnects, but have not stopped the speed drops.
For anyone reading this who is unfamiliar with modems as I was:
As far as I know, there's currently two types of Openreach Modems. Every exchange is built with a certain "chipset" which will work best with these modems (explaining in simplistic terms and I could be very wrong, so I am happy to be corrected.)
The Two Openreach Modems:
Huawei 614
ECI
From the advice I have been given by the moderators, if you're new to BT Infinity, then your exchange may have only recently been built, which is then most likely to have a chipset which will work better with Huawei modems. I'm about to find out this by next week.
If, in some horrible scenario it doesn't work and the speed is still constantly dropping, then you may need to fork out and purchase a new router (BUT KEEP THE MODEM). Many people have said their internet has been fixed by doing this.
One of the things I did find pretty hillarious however, is that I did call up BT the other night due to having terrible connections. He told me to take out my modem and just use the home hub 5. He then kept telling me to change a few settings on the HH5 and run a speedtest. Every, single, time we changed something - the speed would get lower and lower, followed by an "Uhhh, monitor your speed over the course of this week and then we'll call you back."
I'm sorry, but BT customer service have no idea how to fix this, so don't waste your time ringing them. I genuinely feel bad for them too, they have to put up with our **bleep** while the engineers at BT who work on the firmware for the HH5 can't be arsed to try and fix it any further.
Seriously, mate - just try the steps above, come to the forums if you need help because you're more than likely to get a better answer. I know it sucks not being able to call up BT because they're just going to give you a bunch of BS, but if everyone who had a complaint on this forum worked for BT tech support, maybe there'd be more satisfied customers. -
OfficeJet Pro 8600 connects wireless, but no connection on other web services
I installed my new OfficeJet 8600 to work on wireless network and enabled and tested eprinting and all was well. Every time we lost power the printer would forget the network and I would have to re-setup the wireless connection. I then folled the directions from the HP website to manually set the IP address on the printer, shut down printer and router, restarted routher and then restarted printer. I now connect to the wireless network and can print. HP diagnostics from my computer says connected and on-line. The e-print box had a red x and said not connected. I went to the printer control panel and it shows connected for the wireless, but not for the e-printing - menu says not connected. Even the apps button says not connected, yet I am connected according to the wireless. Any ideas?
Well, the problem has been resolved by uninstalling the software and reinstalling the latest version from HP.
The only reason I didn't try this in the first place was because many of the comments I've seen on this issue before stated they had already tried that and it didn't work. So I saw no reason to waste my time trying something that would be time-consuming with little likelihood of success. However, the printer in question was still under warranty, so i was able to contact HP directly and that's what they ultimately told me to do. I was online with them for nearly 90 minutes trying other things first, but this is what ultimately worked.
If you decide to try this yourself, I'd suggest you be sure to completely uninstall the current version first. The tech. I chatted wtih told me it wouldn't be necessary, but not doing so caused several other problems. I eventually had to do a system restore, then try again before it would work.
So far, so good. -
After downloading iTunes,it won't open stating need Internet connection. Have Internet connection but program apparently doesn't recognize it. How can I resolve. This happened on 2 different computers.
If the modem is also a router, either use the modem in bridge and run pppoe client on the TC.. that is assuming ADSL or similar eg vdsl. If it is cable service.. and the modem is a router, then bridge the TC.. go to internet page and select connect by ethernet and below that set connection sharing to bridge.
Please tell us more about the modem if the above gives you issues. -
Anyone know what the reason make new iPad wifi get weak signal. Can they fix it yet? My new iPad wifi can not get signal as my laptop get strong signal. I did reset the network, do everything people told me, but new iPad can not improve. Please help....
The iPad includes a one year warranty.
-
E4200 connection dropped once homeplug connected
HI,
I just installed a E4200, and found that once I connected my Homeplug Powerline to E4200, the connected (wired / wireless) computer (with E4200) connection will be dropped. The connection become normal again once I disconnected the Homeplug with E4200.
Here is the error description from Cisco Connect: An HNAP call to the device failed because the HTTP connection was broken.
Does someone know what is going on? I will appreciate any comments & replies.
Many thanks!There might be some settings required in the router so that it gets the proper solution. If you are facing the concern of getting lag, dropped connections then you can try the following steps:
A] With the help of Cisco Connect Software (if at all you have installed the router with the help of this software)
1] Open the software and go to the option which says "Router Settings"
2] Then click on the option which says "Advanced Settings" which will take you to the router's configuration page.
3] On that same setup page reduce the MTU value to 1400 from Auto
4] Then go to the Wireless tab, keep network mode as mixed,
For Channel Settings of 2.4 GHz you can make Channel Width to 20 MHz only and Channel to 6, 9, 11..
For Channel Settings of 5 GHz you can make Channel Width to 20 MHz only and Channel to 40 or 161...
B] If you haven't installed Cisco Connect then you can log on to the router's user interface using it's default IP address in the browser which is 192.168.1.1 and type in 'admin' as the password leaving the username field blank. This will take you to the router's web interface and then follow steps as mentioned above to make the changes. -
Imac;internet connection drops but other devices still work fine
Hey Guys,
I have an Imac 2.5 Ghz running Lion 10.7.5. My internet connection keeps dropping about every 30 minutes or so while my other devices (Mac book and iPhone 5) are working absolutley fine. This is resolved when I turn my wifi off and on, but only for about 30 minutes. Using browsers is fine this way but say online gaming is a disaster. I've tried several approaches, I renewed my DHCP license, which seemed to work for a while but after a few weeks the problem resurfaced and renewing didn't work anymore. I tried different DNS adresses but that does about the same as turning the wifi of and on. I tried rebooting the router too, didn't work and i tried deleting my network and forcing the computer tos tart all over again. I also tried chaning the MTU size, also with no avail.
Any suggestions would be very welcome!
Cheers,There is a utility called iPhone Configuration Utility that you can download from apple.com - iPhone Configuration Utility 3.5 for Mac OS X (there is a windows version as well).
You can connect the iPhone via USB to a Mac and try to connect to WiFi, the Summary tab produces a console log of the connection messages.
If the unprotected access works, but protected does not, the hardware has very little knowledge of higher level protocols. It is unlikely to be a HW issues.
Can you connect to other protected networks other than your home?
Was an Diagnostics run conducted another of your devices?
If you have more than one Access points, it may be worth looking at your configuration at home. -
Wifi is working but cannot connect to the internet
I am using windows 8.1
My wifi is working - my iphone and ipad can use it and my PC is connected to my broadband but I cannot connect to the internet. I have turned everything off and on a number of times.
I am totally stuck as to how to fix this.Presumably you are connecting by Ethernet. Has this just started to happen or have you never been able to connect?
Have you tried changing the cable, is it plugged in correctly, have you tried plugging it into different ports on the homehub?
Have you checked that the computers firewall is not set to block connections, see link
http://windows.microsoft.com/en-gb/windows-8/windows-firewall-from-start-to-finish
If you are not using the Windows fiewall have you checked to see if your antivirus/firewall is blocking connection? -
Time Capsule: Wired connection works but cannot connect via wifi to net
Hi all,
I've had a Time Capsule for a year or so. I've been having problems with connectivity over recent months and I'm not sure where the issue is.
I have plugged in an ethernet cable joining my MBA to the TC, and another from the TC to the wall socket. I can access the internet without any problems.
However, if I unplug the ethernet cable from my MBA (or indeed if I don't plug it in in the first place) then I cannot connect to the internet. I can still back up to Time Machine etc., but nothing can get 'through' the TC.
Also, if I turn Mobile Data off for my iPhone, I cannot then access the internet via WiFi through the TC.
Any ideas as to how to fix this? The TC is in bridging mode, which has worked fine before. All suggestions welcome!Ok.. let me try again..
Going back to your first post.
I have plugged in an ethernet cable joining my MBA to the TC, and another from the TC to the wall socket. I can access the internet without any problems.
However, if I unplug the ethernet cable from my MBA (or indeed if I don't plug it in in the first place) then I cannot connect to the internet. I can still back up to Time Machine etc., but nothing can get 'through' the TC.
When you plug in via ethernet the MBA works but not by wireless..
Now add that to the new info.
The campus network relies on each PC's individual MAC address and then assigns IP addresses as required;
Is the MAC address actually registered?? Because the MAC address of the ethernet port of the MBA and the MAC address of the wireless are different.
If the MAC addresses are not registered.. how does the Uni know the difference between a computer and a router??
You are not allow to run a router that feeds DHCP into the uni system.. but they cannot know what you have behind the MAC address of the item plugged in. A computer or a router.
So the TC has to be in bridging mode - which has worked perfectly well previously
Try releasing the MAC address to the PORT.. because the uni might have decided they don't want hubs connected either.. therefore the address of whichever device that is plugged into the wall is registered at the switch and will not allow a change for a fix period.. that is one way to stop people changing stuff around.
Try powering off the TC.. when you use another item.. or change from ethernet to wireless.. then power up the TC again and then power up the device .. eg the wireless on the laptop.. If it fails, it is not the TC that is causing it.. because in bridge the TC is completely dumb. It has no ability to control the MAC address being sent to the main router. None whatsoever.
If your TC recently upgraded to 7.6.4 firmware.. though.. well it can do all kinds of nasties.. flash it back to 7.6.1 and factory reset it.. and hope it works as it did before.. if not the uni changed the system to prevent your TC acting even as a hub. -
Wifi symbol grey, but im connected to my hub?
Hi ive been using my wifi since i got my blackberry 2 weeks ago, but today the symbol has gone grey which according to the instruction book means my device is connected to the internet but does not have access to blackberry services over the connection, does anyone know what might have happened?
Solved!
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