IPad charger and Apple customer care

Just got done talking to Apple support. Since my charger is still under warranty, they are going to replace it for me. But why do I have to pay 15 for a shipping cost? May be I'm not understanding this. But I thought if they were going to replace it for free, shouldn't the shipping be free too?

Thanks. I called them again and they actually told me what you just said. So thanks
That first lady did not have a clue what she was talking about.

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I get bad information from Apple customer care and i lost my warranty !!!!

hi i called the customer care to repair my iphone 5c and the advisor told me there are no Apple store in Belgium you have to go to paris, i have to pay 300euros to travel to paris !!! i bought a battery on eBay and i replaced the mine but the problem was not the battery but the logic board.
i called i second time Apple customer care and the advisor told me you can take your iphone to Easy-m (repair center agreed by Apple inc.). i left my iphone to this shop and now he will not repair it for me because i opened this one.
the first advisor told me there are no apple store in brussel and you have to travel to paris ... it's not my fault if the advisor was not good trained ... i bought my iphone and he still on warranty to 27 December i will this iphone 5c repaired
it's a iphone 5c 16Gb from (sprint)
if this iphone is not repaired i will do a complaint !!!
thanks for understanding

Apple will not touch any iPhone that has been opened by anybody other than certified technicians, especially when they install an unknown battery from an unknown source. You have sacrificed any support and warranty from Apple:
"This warranty does not apply: (a) to consumable parts, such as batteries or protective coatings that are designed to diminish over time, unless failure has occurred due to a defect in materials or workmanship; (b) to cosmetic damage, including but not limited to scratches, dents and broken plastic on ports; (c) to damage caused by use with another product; (d) to damage caused by accident, abuse, misuse, liquid contact, fire, earthquake or other external cause; (e) to damage caused by operating the Apple Product outside the user manual, the technical specifications or other Apple Product published guidelines; (f) to damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of Apple or an Apple Authorized Service Provider ("AASP"); (g) to an Apple Product that has been modified to alter functionality or capability without the written permission of Apple; (h) to defects caused by normal wear and tear or otherwise due to the normal aging of the Apple Product; or if any serial number has been removed or defaced from the Apple Product, or (j) if the product is stolen or Apple reasonably believes that the product is stolen based on information provided by law enforcement authorities."

Sent a mail to apple Customer care- No Reply

Dear All,
Below mentioned (in Blue Font) is the mail I sent to Apple through its website on 15th of December 2011. Till now I have not even recieved the acknoledgement of my complaint.
iPhone 4S is currently the best and the most expensive phone commercially available in India (With the exception of iPhone 4S 32 & 64 GB Models), and backed with a company like Apple, I expected better services.
Please let me know "How can I put forward my complaint to the right department", as I am unable to find the right E-mail id or link for this type of customer complaint.
"Dear Apple Team,
I ordered an iPhone 4S - Unlocked (GSM) - 16GB White on 25th November 2011 through Order Number: W264847590.
This phone was a gift for my sister's birthday (15th December). I ordered the phone from USA because the White iPhone (unlocked) was not available at the apple store in my city - (Jaipur - INDIA), so I requested my friend Mr. A. Dhanuka in USA to send the phone to India, with anyone coming along.
Mr Dhanuka called the Apple Customer care to request a speedy delivery and the status of my order on the apple's website was Shipping on 7th December via 2 to 3 days guaranteed shipping.
It is with great disappointment i am informing you that neither the phone was delivered within 2 to 3 days of shipping, nor did I get the product I ordered for my sister. In stead of a White iPhone, we received a Black one, which totally messed up the whole White theme of her birthday.
I am a loyal apple customer since 2006 and own 2 iPhones (first generation), one Mac book Pro, Ipad 2 etc. But this was a first apple experience for my sister who owns a Samsung Smart phone, and now mocks my love for apple products.
I dont know how much this mail will affect you guys, but this incident had affected my loyalty towards Apple.
I hope u guys have a way to make things better.
Thanks and Regards
Mohit Tambi"
Thanks and Regards
Mohit Tambi
India

http://www.apple.com/feedback/iphone.html
this is a user forum apple dont read or write here the url I posted is how you get their ear

Apple customer care?

Is Apple Customer Care worth the money? (My only concern in my early purchase of the iPad mini 2 is the performance and reliability of its new Retina display over time.)

How could anybody possibly know how the new iPad mini retina display will hold up over time?
I have the iPad 3 which is the first iPad with the retina display. It will be two years old in March. I bought it two weeks after launch. I have never had a single problem with the hardware or with anything that I didn't cause on my own.
I bought the Apple Care+ for my iPad. Like all insurance plans, I hope that I never have to use it. Then I can cry about wishing I hadn't spent the money on it. Until such time that the warranty runs out, I will be glad that I purchased it.
But that is just the way that I feel about it. Only you can decide if the plan is right for you.

Need help urgently, I upgraded my iPhone 4 with new OS 5, but at the last restore failed. Apple Customer Care helped me to resynch my phone with all that available in Library. I've got all back except my Contact no. Pls help guys, thnx

Need help urgently, I upgraded my iPhone 4 with new OS 5, but at the last restore failed. Apple Customer Care helped me to resynch my phone with all that available in Library. I've got all back except my Contact no. Pls help guys, thnx Plz guys anyone can help plzz....I've lost all contact and I dont even have any secondary back up also...!!!

If you've had it for less than a year, then it's still under warranty. Take it to an Apple store or an authorized service facility. See http://support.apple.com/kb/HT1434

Apple customer care illegal took more money off of my credit card??????????

After hours and days on the phone to my service provider Orange UK (my iphone4 is three months old) they accepted there was a fault with the phone and put me directly through to Apple I was quite bewildered what was going on.
Orange told me Apple will now send you a new phone!
Now talking to Apple.
They told me I would have to travel to my local shop 45 miles away or have the phone picked up for repair and would not supply a replacement phone. The phone would be away for possibly 10 days or more for repair when I explained this was was not good enough as I need a phone for work.
They turned round and said that they could offer me a service, the phone would be picked up and replaced with a recon iPhone4 within the next three working days (no defined time or day could be given just in those 3 days) and a deposit of £480 payable immediately over the phone, this would be reimbursed several days later when they were happy that my phone was not smashed or water damage when they received it.
I didn't have any choice, I have to go for this option.
I did a card transaction over the phone and was told that it would be for £280 they actually took £499 as I checked with the bank a few hours later this is classed as illegal transaction fraud, theft or any illegal act.
I'm writing this four hours after making this payment to Apple
This is how Orange really deals with iPhones?
Is this really how Apple customer care operates?
Can anyone help me with this palaver?
Mark

Hi Thanks I've spoken to the bigwigs! Good customer liaison the chap I spoke to in the end after getting patched back from the States.
Apparently I was told the wrong cost as everyone sayed and because my credit card is actually a debit card the money is removed from my account and yes it will be reimbursed fully once they're satisfied with my return phone.
Strangely enough UPS just turned up as I was writing this with the exchange phone.
Apparently the Apple chap told me yesterday this will be the replacement phone I keep, my old one will be refurbished and put back into the system.
Thank you for the great replies it was really reassuring and helped calm the situation.
Have a great day Mark

How cooperative is Apple Customer Care?

I received my week 37 Macy Gray iPod Touch in the mail from apple.com on the 20th and I've been looking at it trying to figure out exactly what makes it seem off. I thought for a while I was just seeing things out of anxiety from dropping $400 for a piece of non-quality controlled gadgetry as I'm not having severe negative black issues. Instead, I have disgustingly acute vieweing angle.
It turns out that if I get the iPod positioned where I can see the screen the best and close one eye, I see the perfect beautiful black I expect from an Apple product. When I close the other I get a purple ugly mess. I personally don't think this thing is meant to be looked at with one eye only, so I want to return it to Apple for an exchange as I absolutely love the feature set and UI. Has anyone had any experience in exchanging online orders? What should I expect when I ring up Apple Customer Care this week?

Hello varunreet,
To contact Apple Support in India, please refer to the following:
www.apple.com/in/support/
(91) 1800 4250 744
Contacting Apple for support and service
http://support.apple.com/kb/HE57
Thanks,
Matt M.

My iPad, Macbook and Apple TV are all set up with the same iCloud email address. I bought the iPhone 6 and accidentally set the iCloud up with a different email. My phone will not let me change the email address to be the same as my other devices,

My iPad, Macbook and Apple TV are all set up with the same iCloud email address. I bought the iPhone 6 and accidentally set the iCloud up with a different email. My phone will not let me change the email address to be the same as my other devices, it tells me that email is already being used. How do I delete the iPhones iCloud account and reinstall it to match my other devices.

Yes it will, just sign out, then sign back in with the correct address.
Settings>iCloud>Sign Out.

HT1364 How do I move photos from a Dell computer to be able to show them on an iPad 2 and Apple TV 3? Thank you in advance.

How do I move photos from a Dell computer to be able to show them on an iPad 2 and Apple TV 3? Thank you in advance.

Open itunes, connect ipad, select what you want, sync

IOS 5 used to allow Airplay between iPad (WiFi) and Apple TV (Ethernet) as long as they were on the same network. In iOS 6, now both the iPad and the Apple TV have to be on the same network and both have to be connected using WiFi ? Why did they change ?

iOS 5 used to allow Airplay between iPad (WiFi) and Apple TV (Ethernet) as long as they were on the same network, i.e. connected to the same wired/wireless router. In iOS 6, now both the iPad and the Apple TV have to be on the same network and both have to be connected using WiFi ? Why did they change this ? Means that the iPad and the Apple TV box both have to be in range of the wireless router when this wasn't a restriction before. Apple TV could be anywhere as long as it was connected to the same wireless router via ethernet cable. Seems like an unnecessary thing to restrict.

I have found with AppleTV that it is the IPV6 on the computer you want to access is the problem. The issue is that Homegroup on Win 7 or Win 8 requires IPV6 to work, but AppleTV won't work with IPV6. (So maybe double check you have IPV6 turned off)
So you have to make a choice - Homegroup or AppleTV.... but you can't have both, until Apple brings ATV up to date. (crazy that it does not recognise IPV6 - c'mon Apple!)
You can set up sharing individually in Win 7 or 8 and have the ATV access files that way.
Having said that, there is always the exception.. I have an old HP home server running Win8 and it services ATV - but is part of the Homegroup... have no idea why it works on both, but no other machine on the home network will talk to both ATV and Homegroup at the same time!

Only some of my photo's are syncing from iPhoto to my iPad, iPhone and Apple TV.

Only some of my photo's are syncing from iPhoto to my iPad, iPhone and Apple TV.
It may be my own fault due to learning Aperture and playing around with the locations of the Master Files.
The thing I don't understand is that when in iPhoto all thumbnails of all photo's are able to be enlarged / edited etc. When a thumbnail is clicked on there is no gray triangle with an exclamation mark indicating that the link to the original photo can't be found. I would have thought this was ok for syncing to take place.
When trying to sync through iTunes to my iPad for example (after some photo's have been synced) a window comes up saying "Some of your photos, including the photo “_MG_3820.jpg”, were not copied to the iPad “Mark Harlen’s iPad” because they cannot be displayed on your iPad".
I thought this may be due to lack of memory space but my Apple TV (which has the same issue but not the same warning window) has over over 100 free GB's so that can't be it.
When I did a test and re imported one photo that wasn't being synced to my other devices, that photo consequently was then synced so maybe it has something to do with the path through iPhoto to the original files.
Is there any way I can re establish these links with out having to create an entire new iPhoto library from the originals (I have a lot of albums and have done a lot of editing etc and don't and want to have to do it all again).
I look forward to you help and advice
Mark

Thanks for the advice but it didn't seem to work
I've decided to try ditching iPhoto and orgainising, syncing my photo's to all devices from Aperture
I have so far imported over 1200 photo's (relocating and renaming the master files as well) and find that when syncing through iTunes only 209 photo's are listed. The Projects/Albums are there but some indicate that there are 0 photo's in them when I know other wise (at least according to whats happing in Aperture)
I'm starting to suspect it may be a computer problem
Any thoughts?
Regards
Mark
PS: Just after posting this I restarted my computer, went into iTunes and my Apple TV started to sync. It was now syncing 854 photo's not 209 as before.

Is there ANY wireless mouse that will work with the iPad 2 and Apple's Wireless Keyboard?

I have the iPad 2 and Apple's Wireless Keyboard and would like to purchase a wireless mouse that will accommodate my Apple products. I do understand that Apple's Magic Mouse is not compatible with the iPad 2, but would like to hear if there is any possibility that i could use a wireless mouse with my iPad.
Thanks :)

You don't have to purchase a mouse. You already have one, it's wireless and the only one that will work on an iPad.
 Cheers, Tom

I recently got an extension cord for my ipad charger and the first time I used it it worked and now when I plug it in to my ipad It doesn't do anything. What do I do?

I recently got an extension cord for my ipad charger and the first time I used it it worked and now when I plug it in to my ipad It doesn't do anything. What do I do?

I think that we all understood what you meant. If the extension cord is no longer working, then return it.
We are all trying to tell you that you can plug the power block into a standard household extension cord - using the short cord that came with the iPad - and there is no need for the extension cord that you bought.
Edit - one upped by the lovely lady with the pretty kitty avatar

My iphone plus is bending, what does Apple offer regarding this issue? I am trying to get to contact with Apple Customer Care, but not clear to me how to do it beside this channel of communication. I bought the phone from kosovar carrier which is u

My iphone plus is bending, what does Apple offer regarding this issue?
I am trying to get to contact with Apple Customer Care, but not clear to me how to do it beside this channel of communication. I bought the phone from kosovar carrier which is under Slovenian ownership. This means that the original warranty comes from Slovenia, bit complicated but still I would like to get an urgent answer how to proceed with this issue, thanks

Maybe i should have only asked if anyone is aware on apple's policy
regarding bending. I took the point that this seems not a proper forum to
pose Q's to apple thanks to both
On Wednesday, November 5, 2014, Apple Support Communities Updates <

Have iPad Air and Apple Wireless Keyboard. Can I access emoji from the wireless keyboard?

RE: iPad Air and Apple Wireless Keyboard
HI, I have an iPad Air paired with an Apple Wireless Keyboard. Can I access emoji from the wireless keyboard?
Thanks for any help on this subject!

Eureka! I kept searching and found the solution. So, if anyone wants to know here is the solution: press fn and the up arrow on F Keys (top) row (it's the one all way to the right. The iPad keyboard will then pop up on the iPad and from there you can access the emoji keyboard.

IPad charger and Apple customer care

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