IPC in CRM 5.0 - Configuration guide

hello,
i'm looking for a configuration guide for IPC
under CRM 5 standalone (no R3 backend ).
thnx ..

Hallo Blackman,
Did you try working with the ´best practices'. currently we are using the BP for the CRM 5.0 implementation. This should be sufficient I suppose.
http://help.sap.com/bp_crmv150/CRM_DE/index.htm
Read the BP and it should be sufficient.
Regards,
Premchand.Kamarapu

Similar Messages

Question About CRM Best Practices Configuration Guide...

In the CRM Connectivity (C71) Configuration Guide, Sections 3.1.2.2.2 and 3.1.2.2.3, it mentions two clients, Cient 000 and the Application Client. What are these two client? I assumed Client 000 was my CRM client, but that sounds the same as what the application client should be.
http://help.sap.com/bp_crmv340/CRM_DE/BBLibrary/Documentation/C71_BB_ConfigGuide_EN_US.doc

Keith,
Client 000 is not the application client.
The client which is used in the middleware(e.g.CRM quality client - R/3 Quality client or CRM Production client-R/3 Production client)is the application client.
You have to do it once in client 000 and in your own created client which is used in the middleware connectivity.
regards,
Bapujee

IPC Configuration guide

Hi All,
Can anyone please send me the Step by Step Configuration guide for IPC in CRM 5.0.
My mail [email protected]
Thanks in advance.
Deepak

Hi Deepak,
It is not recommended to share docs via email. As this will be difficult for others who read the same thread for reference.
Let me try to help.
For IPC 4.0 we have full doc in service.sap.com/crm-inst
but for CRM 5.0 IPC seems do not have such kind of document, this might because totally different structure in CRM 5.0
Maybe you can check a document attached to note 809820, which talks about how to implement the user exit in CRM 5.0 for IPC, maybe this will provide an idea about the necessary configuration needed.
Not so sure whether this could help or not.
Best Regards,
Hongyan

Looking for Business Scenario Configuration Guide for ECO CRM

hi,
I have the SAP E-Commerce for mySAP ERP: Business Scenario Configuration Guide (for ECO). I am looking for the same document for ECO CRM. Does anyone know where I can find this document?
kind regards
Michael

Hi
Check the following Configuration guides
C14: CRM E-Commerce available on
http://help.sap.com/bp_crmv250/CRM_DE/BBLibrary/html/BBlibrary.htm
Hope this helps
Regards
Rekha Dadwal

WAR file and Configuration guide for CRM xMSAHH required

Hello experts,
Please provide us with the Congfiguration guide for CRM xMSAHH(Mobile Sales for Handhelds) 4.0 and CRM xMSAHH(Mobile Sales for Handhelds) 5.0.
We referred to SAP Note 788036,but the link mentioned is not valid.
http:
service.sap.com\instguides -> SAP Components -> SAP Solutions for
Mobile Business -> Mobile Sales for HH (with CRM) ->
MSA for HH 4.0 (with CRM)
Also we need a WAR file(CRM MSAHH) to run the application on Mobile Client MI2.5.
Could anyone provide us with the link or the file for the same and also the CRM backend configuration guide?
Thanks,
Himanshu Limaye

Hi Himanshu Limaye,
Kindly request you to have a look into the NOTE : 871779 , which basically gives all the details needed.
If still any clarification need, please revert the message back , will be ready to help
Regards,
Anand.

CRM 5.2 Web Channel, ICSS, E-Commerce configuration guides

Hey all,
Would someone be able to provide me with the Configuration Guides for CRM 5.2 Web Channel applications (ICSS, E-Commerce)?
I can't seem to find them ANYWHERE on service marketplace.
I would greatly appreciate it!!
John

Hello,
One of the major features introduced after CRM 5.0 in Web Channel is the introduction of "Product Structure Management in CRM" mainly for addressing packaged products for telecom industries - packaging products and services with different pricing stuff.
In the product catalog, we now have "Catalog Staging". The last thing I heard about E-Service was availability of Extended Complaints and Returns scenario. These two features are available as a part of "Service Parts Management" and all Java apps in SPM have to be deployed.
Well, there are no configuration guides available yet. In the mean time, the online help seems to provide the best possible information.
CRM 5.2 help: http://help.sap.com/saphelp_crm60/helpdata/en/1a/023d63b8387c4a8dfea6592f3a23a7/frameset.htm
For Structured products - look into "SAP CRM for industries -> Telecommunications"
For the SPM (catalog staging and Extended Complaints / Returns scenario): http://help.sap.com/saphelp_crm60/helpdata/en/df/556c4b57344a49ac98a0dcf655a01c/frameset.htm
Hope this is helpful.
Easwar / Venky
http://www.parxlns.com

Loyalty Management Best Practise Configuration Guide

Dear all,
we set up Loyalty Management in our Demo-System (CRM 7.0 Level5) as it is described in the SAP CRM Marketing book.
Unfortunately we still have problems with:
- sales order integration
- execution of membership activities
Does anybody has a Best Pracise Configuration Guide for Loyalty Management, I can use as an additional guide beneath the SAP Marketing book to solve these issues and to check all system settings and the customizing?

Language                                                  German
English (Master)
Compare versions               SSCR         Download
In case, the page does not refresh automatically within 10 seconds
after finishing with correction activity,
please use the REFRESH button!
Refresh
Content:                                   Summary                  |                   Header Data                  |                   Validity                  |                   Attachments
I know this is a late post but will help other users who search.
Note - 1331970.
Symptom
Loyalty functionality in sales order
Solution
Please read the documentation below Setup for Integration of Sales Order with Loyalty for CRM 7.0 You can use this note to integrate the loyalty application with sales order to allow customers to earn reward points on purchase of products, redeem points and buy point products. To enable the above-mentioned functionality, the following set up has to be carried out in the system: -> Product master data You have to add SetType REWARD_PRO_LOY (created for product type Material) to the product category. You may create a new product category for loyalty products. You can add the settype to a product category using the following steps: 1. Use transaction COMM_HIERARCHY
2. Search for the category to be used for loyalty products
3. In the SetTypes tab under Category Data, add REWARD_PRO_LOY as the settype After the settype is added to the loyalty product category, it will appear as point information assignment block in the product overview page. Here, you can maintain point information for Accrual, Redemption and Buy Points scenarios. You have to select the Scenario, Point Type (Points, Miles etc) and enter the associated number of points. The following three activities are supported: -> Accrual
In this scenario, a customer buys standard products and earns reward points for his purchase. The actual points to be accrued will be maintained at product master data level. You have to select EARN as the loyalty scenario. Example: We have a product, Laptop T 61, which has 1000 reward points associated with it, at the product master level. If a customer buys this product a member activity will be created and 1000 points will be credited to his account. Note: You can maintain points for a product with a particular loyalty scenario in the point information assignment block of product overview page. -> Redemption
In this scenario, a customer redeems his points to buy products. In CRM 7.0, redemption products have 100% discount and can be bought only by points. The point value of such products will be maintained at product master data level in point information assignment block. You have to select REDEEM as the loyalty scenario. Example: We have a keyboard HT-1010, which has a price of 5000 points (and 100% discount). If a customer buys this product, a member activity will be created and 5000 points will be deducted from the customer's account. -> Buy Points
This functionality enables a customer to purchase points. The point value of such products will be maintained at product master data level under the point Information assignment block. You have to select BUYPOINTS as the loyalty scenario. Note:
Point information is maintained for 1 base unit of product .If the quantity and unit of measure are changed, the points will be calculated accordingly.
-> Customizing in SPRO You have maintained the following customizing settings in SPRO:
-> In the customizing activity Define Point Types for Sales-Order Integration, you maintain point types. For more information, see SAP Customizing Implementation guide   Customer Relationship Management Marketing Loyalty Management - Design Channel Integration Define Point Types for Sales-Order Integration Point Information in product master can be maintained only for these point types.
-> In the customizing activity Define Categories and Types for Sales Order Integration, you maintain member activity category, activity type, sales order status for which activity will be created and the processing delay ( Process On Hold) for a particular loyalty scenario. For more information, see SAP Customizing Implementation guide Customer Relationship Management Marketing Loyalty Management - Execution Member Activities Define Categories and Types for Sales Order Integration
-> In the customizing activity Define Transaction Types, you maintain the transaction types for accrual, redemption and buy points. For more information, see SAP Customizing Implementation guide Customer Relationship Management Transactions Basic Settings Define Transaction Types Note:
Reference transaction types LTAA, LTAR and LTAB are delivered for CRM IC and UIU. For web channel, transaction types ISLA, ISLR and ISLB are delivered. You can create new transaction types on project basis but transaction classification should be maintained as A, R and B for accrual, redemption and buy points transactions respectively. For redemption transaction LTAR, the item category is LTAR where the pricing process is maintained as 100% discount. Therefore, the net value will always be 0 for redemption items and only points will be charged. You have to maintain the condition 0R10 in pricing procedure. The pricing procedure 0CRM01 contains the details of condition 0R10. If you do not maintain 100% discount, then additional currency price will be displayed. For example, $200 + 100 MILES. Billing and delivery related customizing has to be done on a project basis. ----------------------------------------------------------------------------------------------------------------------------------------------
----------------------------------------------------------------------- Setup for Integration of Sales Order with Loyalty in EhPx for CRM 7.0 You can use this note to integrate the loyalty application with sales order to allow customers to earn reward points on purchase of products, redeem points and buy point products. To enable the above-mentioned functionality, the following set up has to be carried out in the system: -> Product master data You have to add SetType REWARD_PRO_LOY (created for product type Material) to the product category. You may create a new product category for loyalty products. You can add the SetType to a product category using the following steps: 1. Use transaction COMM_HIERARCHY
2. Search for the category to be used for loyalty products
3. In the SetTypes tab under Category Data, add REWARD_PRO_LOY as the SetType After the SetType is added to the loyalty product category, it will appear as point information assignment block in the product overview page. Here, you can maintain point information for Accrual, Redemption and Buy Points scenarios. You have to select the Scenario, Point Type (Points, Miles etc) and enter the associated number of points. The following three activities are supported: -> Accrual
In this scenario, a customer buys standard products and earns reward points for his purchase. The actual points to be accrued will be maintained at product master data level. You have to select EARN as the loyalty scenario. Example: We have a product, Laptop T 61, which has 1000 reward points associated with it, at the product master level. If a customer buys this product a member activity will be created and 1000 points will be credited to his account. Note: You can maintain points for a product with a particular loyalty scenario in the point information assignment block of product overview page. This is an optional activity. In many cases, the points accrued will not be maintained in the product master data but will be determined based on reward rules. In such cases, you do not have to maintain the SetType. -> Buy Points
This functionality enables a customer to purchase points. The point value of such products will be maintained at product master data level under the point Information assignment block. You have to select BUYPOINTS as the loyalty scenario. This activity is mandatory for Buy Points scenario. -> Redemption
In this scenario, a customer redeems his points to buy products. In CRM 7.0, redemption products have 100% discount and can be bought only by points. The point value of such products will be maintained at product master data level in point information assignment block. You have to select REDEEM as the loyalty scenario. Example: We have a keyboard HT-1010, which has a price of 5000 points (and 100% discount). If a customer buys this product, a member activity will be created and 5000 points will be deducted from the customer's account. Note:
Point information is maintained for 1 base unit of product .If the quantity and unit of measure are changed, the points will be calculated accordingly. Redemption functionality in Ehp1 for CRM 7.0 In case of redemption, you have three payment options to choose from. You choose the payment option in the customizing activity Define Mixed Payment for Sales Order Integration. For more information, see SAP Customizing Implementation guide   Customer Relationship Management Marketing   Loyalty Management Channel Integration Define Mixed Payment for Sales Order Integration a) Fixed redemption value from Product Master
The point information will be picked from the SetType as explained above and 100% discount will be given at item category level. Attached is the screenshot of the same. Using Pricing Process, you can select whether normal pricing is executed or 100% discount is given. In addition to the above-mentioned setting, a 100% discount condition should be included in the pricing procedure. For this purpose, you can use the standard condition 0R10 in the pricing procedure. b) Mixed redemption using Conditions and IPC With Ehp1 for CRM 7.0, mixed payment functionality is available. This enables a consumer to pay with points and money in a single sales transaction. You can maintain point prices as conditions in product master data under the Prices assignment block. The condition type
0LM1 with condition tables SAP002, 003 and 004 are used to maintain these point conditions as seen in the screenshot below. Select the option '0LM1_LM_SAP002' from the dropdown. Select 0LM1_LM_SAP002 from the dropdown. In the above screenshot, Price in Points = 100% point price , Max Price in Points = maximum points a consumer can spend, Min Price in Points = minimum points a consumer should spend for this product. Note:
In the above scenario, entries in Point Information assignment block will not be considered for redemption but the information will be picked from the conditions. A new usage LM is developed for points as conditions. You can use the customizing activity Condition Technique: Basics to develop condition tables, access sequences, condition types and point procedures.
For more information, see SAP Customizing Implementation guide   Customer Relationship Management Master Data Conditions and Condition Technique Condition Technique: Basics You can create condition objects with application CRM and usage LM. The point procedure 0LM001 is delivered and can be used in a sales transaction using the below the customizing Determine Point Procedures. Point information will be fetched by executing this procedure. For more information, see SAP Customizing Implementation guide   Customer Relationship Management Marketing Loyalty Management Channel Integration Determine Point Procedures You can assign this point procedure to a particular sales org, distribution channel, division, customer pricing procedure and document pricing procedure the same way it is done with pricing procedure. If you decide to use only points in a sales transaction (consumer has to pay 100% point price always), a standard pricing procedure with 100% discount would suffice. If you want to allow mixed pricing, for example, a consumer can pay anything between 1000 to 2000 points and rest in currency, then condition type 2902 (point based discount) should be included in the pricing procedure and 100% discount should not be chosen at item category level as explained above. The conversion rate between points and currency can be maintained in CRM UI in the following manner:
1. Go to Loyalty Management
2. Select Prices
3. Choose 2900 as the Price Maintenance Group
Attached is the screenshot of the same. Here 1 USD is maintained as 1 point. Product specific conversion rates are also allowed. Condition type 2901 is the reference condition type for 2902 and 2903 (used in flexible order and is described later in the section flexible order). Scales can be maintained for the conversion rates. For example, for the first 1000 Points it is 0.5 USD per point. From 1000 to 2000 points, it is 0.75 USD per point and from 2000 points onwards, it is 1 USD per 1 Point Example of Sales order Here, a product TV-1000 is maintained with Point price as 1000 Miles and Min Point price as 500 miles and Max point as 1000 Miles. A consumer purchases this product using a redemption transaction and spends 500 points. With a conversion rate of 1 USD equal 1 point, the net value becomes 500 USD + 500 Miles. If consumer spends 1000 Miles, the net value will be 0 USD + 1000 miles. Similarly, various combinations of maximum price and minimum price can be maintained in Product master and accordingly consumer can use his points to redeem products. c) Mixed payment using Flexible order If you do not wish to maintain point prices for individual products due to high volume of products, specifically in retail, then they you select this option where during the checkout, consumer will be given the option to use his points. Discount will be given based on the points spent at an item level. In this case, the only thing you have to maintain is a fixed conversion rate (condition type 2901). The transaction type will be the same as accrual. For example, a consumer purchases a product HT-1000 on which he can earn 1000 special points. During checkout, he will be asked to use his points. Use Point Payment will be enabled, and he can enter points he wants to redeem. If he decides to use 500 points, then a discount will be given to him based on the points spent. Here, with a conversion rate of 1 USD equal to 1 point, 500 USD discount will be given and accrual information will be lost. Hence, the points spent will be equal to 500. Discount Based on Member Basic and Lifetime Tiers In accrual transactions, discounts can be given to members who have reached a particular tier (Basic and Lifetime tiers). This can be maintained as a condition using the following steps:
1. In CRM UI, go to Loyalty Management
2. Select Prices
3. Choose 29MD as the Price Maintenance Group
Here, we can maintain the percentage discount on a product for a particular basic and lifetime tier. The condition type 29MD should be included in the pricing procedure of sales transaction to provide discounts. In sales order processing, you can check the discount under the assignment block Price Totals on the overview page. In this case, a 2% discount is given based on the above condition as shown in the third row) Generation of Billing Documents Once a sales order is created and saved, you can generate a billing document as a follow up activity. For loyalty sales transactions, the following three new fields are added to the billing document.
-> Points
-> Point type
-> Points spent In Accrual and Buy Points scenarios, Points = Points accrued; Point type = Miles, points etc; Points spent = 0 In redemption scenarios, Points = Total point price; Point type = Miles, Points etc; Points spent = points spent by the consumer To generate billing document from a sales order, you have to select a relevant billing option for the item category. In this case, we have selected Transaction-Related Billing According to Order Quantity. The billing will happen via CRM Billing.
Note: Only CRM Billing is currently supported
As billing will happen only if the order is replicated successfully to ERP (where shipping, delivery and logistics will be done), you have to ensure that all the master data, for example, products, BP (sold to party), conditions, etc are present in ERP along with the transaction type and item category (for example, LTAA and LTAN). Once replication is complete, we can create a billing document from the sales order overview page. Select Create Follow-up and choose Billing. -> Customizing in SPRO You have maintained the following customizing settings in SPRO:
-> In the customizing activity Define Point Types for Sales-Order Integration, you maintain point types. For more information, see SAP Customizing Implementation guide   Customer Relationship Management Marketing   Loyalty Management Channel Integration   Define Point Types for Sales-Order Integration Point Information in product master can be maintained only for these point types.
-> In the customizing activity Define Categories and Types for Sales Order Integration, you maintain member activity category, activity type, sales order status for which activity will be created and the processing delay (Process On Hold) for a particular loyalty scenario. For more information, see SAP Customizing Implementation guide Customer Relationship Management Marketing Loyalty Management Member Activities Define Categories and Types for Sales Order Integration
-> In the customizing activity Define Transaction Types, you maintain the transaction types for accrual, redemption and buy points. For more information, see SAP Customizing Implementation guide Customer Relationship Management Transactions Basic Settings Define Transaction Types
Note:
Reference transaction types LTAA, LTAR and LTAB are delivered for CRM IC and UIU. For web channel, transaction types ISLA, ISLR and ISLB are delivered. You can create new transaction types on project basis but transaction classification should be maintained as A, R and B for accrual, redemption and buy points transactions respectively. For redemption transaction LTAR, the item category is LTAR where the pricing process is maintained as 100% discount. Therefore, the net value will always be 0 for redemption items and only points will be charged. You have to maintain the condition 0R10 in pricing procedure. The pricing procedure 0CRM01 contains the details of condition 0R10. If you do not maintain 100% discount, then additional currency price will be displayed. For example, $200 + 100 MILES. Billing and delivery related customizing has to be done on a project basis. -> In the customizing activity Assign Product Hierarchy for Sales Order Integration, you register the product hierarchy if it is not the same as sales operation hierarchy. For more information, see SAP Customizing Implementation guide Customer Relationship Management Marketing Loyalty Management Channel Integration Assign Product Hierarchy for Sales Order Integration This customizing will help you create reward rules based on product categories and process them during creation of member activity using sales order. -> In the customizing activity Determine Pricing Procedure, you maintain 29CRLM as the pricing procedure for loyalty transactions. For more information, see SAP Customizing Implementation guide Customer Relationship Management Marketing Business Functions Pricing Pricing in the Business Transaction Determine Pricing Procedure For more information please refer to the attachment and IMG Documentation.

Configuration Guide for Transaction Banking Process Chain - 0TB_DM_INIT_P01

Hi All,
Just wondering whether there is any Configuration Guide available for various Transaction Banking Process Chains, like, [0TB_DM_INIT_P01|http://help.sap.com/saphelp_nw70/helpdata/en/7e/0d6a99cbdf4873998b533e088b6a1b/frameset.htm], etc.
These process chains in Activity Status Coversion (i.e. Dormancy management) are quite complex and I have been able to activate the chains - but while running some of the processes are giving errors...
So, was wondering whether any Building Block Configuration Guide like CRM Analytics (or, others) available or not?
If not, should I just open an OSS ticket to get official guide from SAP?
Thanks for help.
~SSH.

Hi All,
Just wondering whether there is any Configuration Guide available for various Transaction Banking Process Chains, like, [0TB_DM_INIT_P01|http://help.sap.com/saphelp_nw70/helpdata/en/7e/0d6a99cbdf4873998b533e088b6a1b/frameset.htm], etc.
These process chains in Activity Status Coversion (i.e. Dormancy management) are quite complex and I have been able to activate the chains - but while running some of the processes are giving errors...
So, was wondering whether any Building Block Configuration Guide like CRM Analytics (or, others) available or not?
If not, should I just open an OSS ticket to get official guide from SAP?
Thanks for help.
~SSH.

IC WebClient 5.0 Configuration Guide....

Hi,
Could someone please mail me the configuration guide for for IC WebClient (CRM Version 5.0) to my mail id [email protected]?
Thanks in advance...
Regards,
Phani.

Hello Shivraj,
As you said and as it's stated in several SAP Guides: 'Configuration guides are only available in SAP Solution Manager'
But I can't find the config guides in our Solution Manager system...Does our Solution Manager people need to do something in Solution Manager so that I can find the config guides in our Solution Manager?
If anyone has the answer please get back... so that I can put an end to my configuration guide hunt And does someone have a configuration guide for CRM 5.0? If so I would really appreciate if someone could mail it to me at [email protected]
Kind regards
Saima
Message was edited by: Saima Shah

Configuration guide on Solution Manager Service Desk Scenario

Hi all,
I have just setup a Solution Manager 3.2 system and have followed the configuration guide, SP9.pdf which directs me to use SPRO to configure it. However, after going thru the SPRO, it doesn't gives me specific steps to setup the Service Desk scenarios. I could not find any specifc steps on creating a service Desk, business partners or configuration on the satelite system. Please kindly provide me with the relevant guide. Thanks in advance.

Hi Guan,
I don't know if my message is being sent too late for you, but only now I read your question..
You have to go through Customer Relationship Management configuration in order to customize Service Desk and Change Request Management the way you need. Before, I believe you must have in your hands the specification of your Organizational Structure, who will be each business partner in your organization, with the correct responsibilities, then you draw the workflow you want to implement, which is the complete landscape, have your RFC connection to SAP working in order to send support messages to them (this should be ok if you already have SolMan working, it needs the RFC connection in order to update the services..). Once you define your processes, based on the ITIL, then you can start configuring your Service Desk. Inside the IMG of the SolMan->Service Desk you have the CRM steps you need (if you have SP09 or up), and the documentation inside the IMG are really useful. If you are not used to CRM, I suggest you take a look at the CRM Documentation, because most of the things are better explained there. Actions, Conditions for Actions, Business partners, Installed Base with default business partners, Solution Database..
You may be a little bit confused reading the lots of docs that SAP delivers about SolMan Service Desk regarding using SLF1 or SLFN transaction Type. SLF1 was the old one, used by SolMan 3.1, and it has some differences from SLFN. In fact, SLF1 is more complex. It has items, SLFN does not. It uses a Service Confirmation, SLFN does not.. and so on..
If you need more information, please let me know. I have been working with Service Desk and Change Request Management for one year, in Scandinavia, maybe we can exchange tips.
Best regards,
Raquel Cunha
São Paulo, Brazil

Help in C14: E-Commerce Best Practices Configuration Guide!

Hello,
I am using CRM 5.0 System and following [C14: E-Commerce Configuration guide|http://help.sap.com/bp_crmv340/CRM_DE/BBLibrary/Documentation/C14_BB_ConfigGuide_EN_US.doc] and stuck up at the following points:
1. As per the step 4.1.4.2 XCM Configuration for User Administration, when i try to login in http://<host>:<port>/isauseradm/admin/xcm/init.do using my user id i get No Authorization error message, even after assigning the SAP_J2EE_ADMIN role to my user id. Do i need any other role to login into this URL? Anyhow, I continued this step by using J2EE_ADMIN user account and created a new configuration scenario called TEST_APP and also created and assigned a new JCo component with my back end CRM details and did a test which was also success.
2. In step 4.1.4.5 Creating the Super User for the Customer, when i try to access the url http://<host>:<port>/isauseradm/useradmin/init.do?scenario.xcm=TEST_APP the url automatically redirects to https://<host>:<port>/isauseradm/user/secureSwitch.do and i get a browser message saying that The page cannot be displayed. Without this step i cannot move further. I even restarted CRM Server and still the result is the same.
Can anyone please explain why i am getting this "Page cannot be displayed" message instead of what's written in the configuration guide? And why couldn't i login using my user id even after assigning myself SAP_J2EE_ADMIN role?
Thanks and Regards,
Vasu

Hi Vasu,
Please check the assigned authorization objects for the role SAP_J2EE_ADMIN using PFCG transaction. In the standard SAP doesn't add any authorizations to the role, so that you can't really use it to login to XCM applications.
Do not forget to reward the useful answers
Regards,
Paul Kondaveeti

Why IPC uses CRM as database and not R/3 ?

Hi ,
can any one help me with an answer for the following question :
<b>Why IPC uses CRM as database and not R/3 ?</b>
Points will be rewarded for helpful answer
thanks
ritu

Hi
IPC have Sales Pricing Engine, Pricing Configuration engine and TTE which helps to maintain the similar R3 pricing settings. As you are aware pricing in R3 is determined by Sales area, Cupp, DPP, so IPC is capable of determining the Pricing using same R3 standard procedure. T
This is not available in CRM, so CRM needs IPC to undertake the determine pricing/ calculate the pricing of the products.
Regards
Nagarj

Configuration guides for Healthcare / Pharma industries.

Hi,
Where can I find configuration guides for SAP CRM for Healthcare / Pharma industries?
Thanks,
Satya.

Hi Kristoff,
Thanks for that. But, I am not able to find it.
Could you guide me step by step approach of that note.
Thanks,
Satya.

Configuration Guide in SAP Solution Manager

Hi all,
I'm reading documentation on a CRM scenario (Investigative Case Management : ICM). It says that the ICM configuration guide is assigned to the scenario 'Criminal Investigation Processing' (Public Security) in the SAP Solution Manager.
I don't have access to the SAP Solution Manager but wanted to know if I could find this ICM configuration guide somewhere on the SAP Market Place.
Alternatively, if I could access a SAP solution Manager system, how could I access this ICM configuration guide?
Thanks a lot in advance
Best regards
Stephanie

Hi
this will solve ur prob
https://websmp210.sap-ag.de/~sapdownload/011000358700000478762009E/HowToCreateConfGuide.pdf
Regards
Prakhar

Printing Forms 153 Building Block Configuration Guide

Hello,
we are trying to activate SAP Best Practices Smartforms using the doc Printing Forms 153 configuration guide.
when we copy this object /PCCFR/FR_SDINQ to YBFR_SDINQ it gives this error :
"Form or text /PCCFR/FR_SDINQ does not exist"
Please help.
Arnaud

Hi Fabrício:
Open this URL: http://help.sap.com/bp_bw370/html/index.htm
Click "Preconfigured Scenarios" link
Click on the Links to navigate on the different available scenarios and to see the documents you can download (Scenario Documentation, Scenario Installation Guide and Building Blocks)
*Financials
-- Financial Accounting Analysis
-- Controlling Analysis
-- CO-PA Analysis
-- Cost Center Planning
-- Reporting Financials EhP3
*Customer Relationship Management
-- Sales Analysis
-- Cross-Functional Analysis: Financial and Sales Data
-- Booking Billing Backlog Analysis
-- Sales Planning
-- Scheduling Agreements Analysis
-- CRM Analytics
*Supply Chain Management
-- Purchasing Analysis
-- Manufacturing Analysis
-- Inventory Analysis
-- Demand Planning Analysis
-- Resource and Operation Data Analysis
*Product Lifecycle Management
-- Project System - Controlling and Dates
*Human Capital Management
-- Cross-Application Time Sheet
-- Time Management - Time and Labor
-- Personnel Development - Qualifications
-- Travel Management - Travel Expenses
*General
-- Data Mining - ABC Classification
Best regards,
Francisco Milán.
Edited by: Francisco Milan on Apr 28, 2010 11:30 AM
Edited by: Francisco Milan on Apr 28, 2010 12:04 PM

IPC in CRM 5.0 - Configuration guide

Similar Messages

Maybe you are looking for