IPhone 3gs stuck in recovery mode, and won't allow me to restore it. Help?

My boyfriends mother bought a old iphone via internet and she needs help restoring it.  As good as I am with Apple products, I have no clue what to do..  I dont want to tell her she got ripped off and I want to restore the phone for her but its not restoring.  When I go to restore it, it takes 10 minutes and then it tells me there was an unknown error.

Hello pradacxnt,
Do you get an error code when you are trying to restore your iPhone? If you do, then check out the article below to isolate and resolve the issue.
Resolve iOS update and restore errors
http://support.apple.com/kb/TS3694
Regards,
-Norm G. 

Similar Messages

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    Hello pradacxnt,
    Do you get an error code when you are trying to restore your iPhone? If you do, then check out the article below to isolate and resolve the issue.
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    http://support.apple.com/kb/TS3694
    Regards,
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    Visit an Authorized Apple Service Provider or Apple Store to get it checked. If they can't fix this, you'll have to pay the Out-Of-Warranty-Service fee to get a new replacement for a reduced price:
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    iPhone 5s, iPhone 5c, iPhone 5
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    Plus a $6.95 shipping fee, if required. Fees are in USD and exclude local tax. Pricing is for service through Apple. The final service fee we charge will be determined during testing and may be less than the service fee listed above. Pricing and terms vary for service through an Apple Authorized Service Provider.
    copied from Service Answer Center - iPhone

  • My iphone 5 is in recovery mode and won't connect to itunes

    I was trying to update my phone using itunes but now my iphone 5 is stuck in recovery mode and won't connect to itunes.

    Hello nancarter97,
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    Thank you for using Apple Support Communities.
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  • How do i fix my iphone 5 stuck in recovery mode and wont let me restore it just says unknown error 1603 has occured

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    http://support.apple.com/kb/TS3694#error1603
    Follow the steps listed above for Error 1604. Also, discard the .ipsw file, open iTunes and attempt to download the update again. See the steps under Advanced Steps > Rename, move, or delete the iOS software file (.ipsw) below for file locations. If you do not want to remove the IPSW in the original user, try restoring in a new administrator user. If the issue remains, Eliminate third-party security software conflicts.
    http://support.apple.com/kb/TS3694#error1604
    This error is often related to USB timing. Try changing USB ports, using a different dock connector to USB cable, and other available USB troubleshooting steps (troubleshooting USB connections. If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.
    If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:
    Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode, put it into Recovery Mode.
    Restore and wait for the error.
    When prompted, click OK.
    Close and reopen iTunes while the device remains connected.
    The device should now be recognized in Recovery Mode again.
    Try to restore again.
    If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection.

  • After attempting to update to ios 7, my iphone is stuck in recovery mode and will not connect to the itunes software server.

    After attempting to update to ios 7, my iphone is stuck in recovery mode and will not connect to the itunes software server.  I have already tried the resetting with power swich and home button and plugging into computer but it says the "iPhone software update server cannot be contacted."  I am locked out of my phone.  Does anyone have any idea how to resolve this issue and get the phone working again.  I will add that I am now trying to restore it on a different computer with a lower version of itunes, but the computer that it initially happened on had the updated itunes and gave me the same result ... nothing.  Thanks for your help in advance.

    Try going to recovery mode as described here.  You may have to try this more than once to succeed.
    Use the original iTunes that the iPhone synced with.
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  • My iphone is stuck in recovery mode and itunes will not recognize my phone. I've tried pretty much every trick i can and i still do not know what to do. Someone please help me

    My iphone is stuck in recovery mode and itunes will not recognize my phone. I've tried pretty much every trick i can and i still do not know what to do. Someone please help me

    I've done all of these, even trying a different USB port, and still, nothing. This is really confusing. Windows 8.1 said something to do with USB malfunction or something and nothing works. I need to restore my iPhone quickly and nothing has happened. My cable is not genuine Apple product. iTunes makes the noise that it makes when I connect the device, but it doesn't say 'iPhone is in recovery mode' or even say 'iPhone' in the corner. I am really fed up and would really appreciate a response.
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  • My iphone is stuck in recovery mode and i can restore it an error keeps coming up?

    My iphone is stuck in recovery mode and i cant restore it every time i try to an error comes error 2005 or 11 or 3194.

    That often indicates a hardware failure. make an appointment at the genius bar and take it in for them to look at.

  • HT201442 iPhone 3gs ''Stuck in Recovery Logo'' and''iTunes Error 3941''

    ''iPhone 3gs Stuck in Recovery Logo'', and If Recovery The iPhone it will reboot and back to recovery Logo and then ''iTunes Error 3941''
    sorry for bad english

    This is what I posted to someone else having an update issue... Just for your information:
    I having the same issue about the and iTunes says "The iPhone cannot be  restored at this time because the iPhone software update server could  not be contacted or is temporarily unavailable.". I've had the  iPhone  3GS since it came out. It was working fine until I just tried to  update  it. It has NEVER been hacked or jailbroken. WE AND A FEW OTHERS are  having  the same issue then it is more than likely that this is an  update issue.  I took mine to the Apple store and the tech tried to  update it and he came to the same problem and told me he couldn't  update it. My assumption is that we are not the only one's with this  issue and that if  there was a way to update it to the update before  this last one it  might be a solution. I don't know how to get the  previous update. Apple  probably is aware of the problem, and hasn't  come up with a solution yet. Or, enough people haven't complained yet.  The tech suggested that  there might be something wrong with the phone  itself, but that couldn't  be since it was working perfectly before I  updated it and others are  having the same issue. It is highly unlikely  that a lot of people are having the same hardware issue all of a  sudden at the same time. Apple/iTunes needs to fix this... and hopefully soon
    Also:  I can update or restore my iPhone 5 and other iPhones so it is not an  issue with my firewall or other software on my computer. No one touches  my iPhone or my computer they are secure, locked all the time, and I  have no jailbreak software on my computer (Apple tried it and they are  clueless at the moment from what I can tell).

  • My iphone is stuck in recovery mode and i dont know how to get it out

    my iphone is stuck in recovery mode and i dont know how to get it out

    Restore in iTunes.
    If no joy
    Put the IPhone in DFU mode (Google How to ..) so that iTunes sees it in Recovery Mode.
    Restore

  • My iPhone is stuck in recovery mode and I've been freaked out ever since what do i do?

    My iPhone is stuck in recovery mode and I've bee freaked out ever since what do i do?

    Follow the 3R's- if a restart does not solve your problem proceed
    User troubleshooting is:
    1.restart, ie power off/on,
    2. reset  http://support.apple.com/kb/HT1430,
    3. restore from backup, restore as new device. http://support.apple.com/kb/HT1414

  • Error 16 when I update my iPhone 5s showed me stuck on recovery mode and whenever I got error 16 Restore thing is the problem?

    Error 16 when I update my iPhone 5s showed me stuck on recovery mode and whenever I got error 16 Restore thing is the problem?

    Hello Meysam321,
    After reviewing your post, I have located an article that can help with your device. It contains a number of troubleshooting steps and helpful advice for the issue you are experiencing:
    Resolve iOS update and restore errors - Apple Support
    Check for hardware issues
    Related errors: 1, 3, 10, 11, 12, 13, 14, 16, 20, 21, 23, 26, 27, 28, 29, 34, 35, 36, 37, 40, 1000, 1002, 1004, 1011, 1012, 1014, 1667, or 1669.
    These errors mean that your device or computer may have a hardware issue that's preventing the update or restore from completing.
    Check that your security software and settings aren't preventing your device from communicating with the Apple update server.
    Then try to restore your iOS device two more times while connected with a cable, computer, and network you know are good.
    Confirm that your security software and settings are allowing communication between your device and update servers.
    If you still see the error message when you update or restore, contact Apple support.
    Thank you for contributing to Apple Support Communities.
    Cheers,
    BobbyD

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