IPhone 5 Sleep/Wake Button Replacement Program - Ireland

Hi,
My phone has a malfunctioning Power button and is eligible for a replacement. I live in Ireland. There is no option for Ireland under country. How do I go about getting a replacement? I will also require a loan phone so don't want to send it away for an extended period of time.
Regards,
Gavin

Following is a link to the program for Ireland: https://ssl.apple.com/ie/support/iphone5-sleepwakebutton/
Not sure why, but Ireland was temporarily missing in the country selection when I first tried; I then used Google, found the above, then went back to the US site and Ireland was available from there.

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Hi tamseny,
It appears that you may have a hardware issue with the sleep/wake button on your iPhone 5. Please go to the following web page
iPhone 5 Sleep/Wake Button Replacement Program - Apple Support
https://ssl.apple.com/support/iphone5-sleepwakebutton/
and enter in your serial number to see if you qualify for the replacement program. Thanks for using the Apple Support Communities!
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Dear Sir / Madam
I am an owner of Iphone 5 whose serial number is F2******TTP from Turkey. I have been facing with an issue of my phone's sleep and wake button. You published a switch program about phones facing this issue. I contacted your support center in Turkey about this issue. On my first call I was directed to Zorlu Center Apple Store in Turkey. When I contacted with Apple Store I was told that my iphone would be changed as part of your switch program but I had to go to Zorlu Center Apple Store. As I live in Northwest of Turkey 1500 km away from Istanbul I made arrangements and spend a lot money for transportation and accomodation. A few days before my appointment day I called Zorlu Center Apple Store again to ensure that my Iphone would be changed. But I was told that it would be useless to go to my appointment because they wouldn't fix my issue me in Zorlu Center Apple Store. I was really mad. When I asked them how could I fix my issue they said me that any Apple Store in Europe could support me in fixing my issue. Then I planned a trip to Europe. Firstly I went to Apple Store - I Gigli in Florence and then Amsterdam Apple Store. They demanded 250 Euros for changing my Iphone with a new one though you have a switch program. I tried to explain this situation and told all the phone calls I have made with Aplle Support Center but with a very rude manner they again told me they couldn't repair my phone and I had to pay for a possible change.
I have been suffered for months now. I haven't been supported by your Support Center and several Apple Stores. I was misdirected by your Call Center they told me that I would fix my issue in any Apple Store in Europe and went to several Apple Stores in Europe for nothing.
I was really disappointed by your company. I was misinformed and and was damaged financially and morally by your company. I called your Support Center Turkey and recorded complainments several times but nobody has called me or informed me about my complaints. Now I demand you to stand behind your Iphone, resolve my problem and recover my financial and moral damage. Otherwise I have to go to court and mail all the media offices about this situation and make everybody be informed about your company's unfair and rude manner. It is really upsetting for such a big company to disappoint its customers. I hope you you will give me feedback as soon as possible and find a solution about my problem.
Yours Sincerely,
<Edited by Host>

This is a user to user forum and not Apple.
Sorry to hear of your plight but the users here will be unable to assist you.
Contact Apple through the Contact us link in the lower right of this page.

I phone 5 sleep/wake button replacement program

The sleep/wake button on my iPhone 5 has become unresponsive. I checked apple web site and my iphone is eligible. I'd like to know if it can be replaced if I go to an apple store in the istanbul / türkiye but it doesnt change. they said we are new store. if you bought iphone 5 in usa we cant change because no complete agrement between us and america you should go to europe store or usa store.
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Hi Alper Kenber,
I’m sorry to hear your iPhone is having an issue with the sleep/wake button. In order to get started on the repair you will need to use the form on this page -
iPhone 5 Sleep/Wake Button Replacement Program - Apple Support
https://ssl.apple.com/support/iphone5-sleepwakebutton/
You should note what it states near the bottom -
Apple may restrict or limit repair to the original country of purchase.
So it is possible that you may have to return the iPhone to the United States in order to get it repaired.
Thanks for using Apple Support Communities.
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m.rahil wrote:
My iPhone 5 falls under both Battery and Sleep/Wake button replacement program. It was given to me as a gift by somebody and I found out that the country of purchase was US. Most of the time we can get Apple product in the market that originally purchased in the US and then brought and sold to different countries. When I contacted Apple Technical support for my replacement, I was told that I need to send my phone to US for this repair. I am currently in United Arab Emirates and don't know many people in US whom I can send the phone to take it to the Apple Store for repair. Since Apple has authorized service providers and Store in my country of residence, can you please provide the solution in this regard that is much more convenient than sending the phone to US?
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You were given the solution already by Apple, why do you feel you need to ask again?
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Hello,
I bought my iPhone 5 factory unlocked here in Jordan and a while ago I started having problems with the sleep/wake button so I went to Apple's website and found out about the replacement program and when I entered my iPhone's serial number I get this:
"The iPhone 5 serial number you entered is eligible for this program. Please follow the instructions below to have your sleep/wake button replaced."
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Hi Dema.
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IPhone 5 sleep/wake button replacement programme.

Just wondering if anyone ha had difficulty getting their sleep/wake button replaced under the current programme.
Currently Apple are refusing to repace my button due to the fact their is cosmetic damage to my iPhone (the phone is in perfect working order otherwise apart from the sleep/wake button)
Apple claim the button can only be fixed once I've paid for the cosmetic damage to be repiared at over €210. I've said i'm fine to recieve my phone back with the same scratches at I sent it out with but they won't offer me the option as they may need to replace the entire phone, however this isn't my problem.
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I've just been to the Apple Store Genius Bar with the same issue. Although there's a small scratch on the corner they classed it as normal wear and tear and it's now been sent off to Holland (!?) for a repair. The process was quite long, involving the iPhone being wiped and sent through diagnostic checks (to make sure that the phone didn't have any other problems and to verify ownership I assume) but they gave me a loan phone and it's now sent off - turnaround is about a week.
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Saya Agung dari Bali,
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Terima kasih, salam kenal. Agung.

There's a link at the bottom of the page.

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Hey there kevinfur91!
I have a link for you that should be able to help you find the best support option in your area for this issue. This link is for the generic page regarding this issue, but you will want to use the drop down menu on the left hand side of the page to choose “Latin America” and see the support options that are most relevant to your area:
iPhone 5 Sleep/Wake Button Replacement Program - Apple Support
https://ssl.apple.com/support/iphone5-sleepwakebutton/
This page will also require that you enter your iPhone’s serial number in order to see your support options. If you need help finding your serial number, please refer to the following article for assistance:
iOS: How to find the serial number, IMEI, MEID, CDN, and ICCID number
http://support.apple.com/kb/HT4061
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Hi everyone.
I have an iPhone 5 16gb purchased in US in March 2013, now I see that sleep/wake button doesnt work. Searched on web and found out that is an hardware issue, and booked a meeting to Apple store. I think they will replace it, but the problem which may me doubt is that the iphone is bought in US from my friend, and now I live in Netherlands.
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iPhone 5 Sleep/Wake Button Replacement Program
https://www.apple.com/support/iphone5-sleepwakebutton/
Not sure if your phone is eligible for this program, give it a try to find out!! Mine is eligible.
Good luck !!

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Allan Sampson wrote:
All I asked was for help, and you automatically assumed I'm some jerk who didn't belong here.
You must have a very low opinion of yourself, which is your problem since I assumed nothing of the kind, but if the shoe fits.
And if my reply does not relate to your topic and what you included with your post, you also have a reading comprehension problem, but your suction cup skills are top notch. Providing what you don't want to hear is not the same thing as trolling you twit.
Alright, lets just stop here man. I don't feel like arguing with someone I don't know, especially over the Internet. I appreciate you replying to my thread, but it's gone a bit far now. Just please keep in mind that this is a SUPPORT forum, and all I wanted was a suggestion or help on my problem. Seeing that wasn't provided by you, annoyed me. Don't take this thread personal, and I hope you have a nice rest of the day =]

IPhone 5 Sleep/Wake Button Replacement Program - Ireland

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