IPhone 5 stuck with iTunes logo after latest software update. Help!

I got a message that there was a software update for my iPhone5 and I plugged it in to update. When I returned to check later, the screen was stuck with the iTunes logo and a usb plug graphic. This has been over 2 hours and it won't go away and I cannot use my phone. When I unplug it, the logo stays a while then screen goes black/turns off. When I turn it back on, the graphic returns for a few seconds and the phone turns off again.
HELP! I"m clueless on what to do.

Your iPhone is in recovery mode, plug it into a computer with iTunes and restore it to factory settings. The article below can help you out:
http://support.apple.com/kb/HT1808

Similar Messages

  • HT1430 will i lose anything off my iphone4 by resetting it when stuck on itunes logo after trying to update?

    will anything in my iphone4 be lost if i reset or restore wen stuck on itunes logo after trying to update? concerned about losing contacts and pictures because ws not backed up by icloud..thank u for taking the time to assist.

    Open iTunes on computer, connect iPhone to computer, hold both home and power buttons for about 20 seconds until iTunes recognizes iPhone in Recovery Mode. Click the Restore button of iTunes. If still problem, try
    DFU Mode Restore: Open iTunes on computer, connect iPhone to computer. Hold both Home and Power Button for exactly 10 seconds, then release the Power button, keep holding the Home button until iTunes recognizes the iPhone in Recovery Mode, the iPhone screen should be black, blank. Click the Restore buttons of iTunes.
    iTunes needs to be up to date version 10.7, if you need this, click the iTunes tab at the top of this window screen.

  • Usb cable logo and itunes logo , after  new ios update help!!!

    this has never happened before, please someone help, i had a notification to update my ios in which i did never had problems with this nefore until today, a few minutes later it come up with usb cable logo and itunes symbol, i do not have a pc, i went to my mums to use her laptop installed itunes it would not dect anything as the usb ports are a bit knackerd but my phone still went to the apple logo but then back to the itunes symbol, i really dont wany to loose anything on my phone, can any one suggest meon what i can do please help me thank you

    You can restore the device as new from any computer, it doesn't have to be yours. If you have your device backed up via iCloud, then you can restore to that backup. I'm not sure what Vodafone would do, but I can tell you they cannot backup your phone if that is what you are asking, since the phone is in recovery mode. You can just as easily make an appointment at the Apple store to ask them to help if you cannot get access to a computer.

  • HT4623 during update to IOS7 iphone frozen with itunes logo shown with cable?

    during update to IOS7 iphone frozen with itunes logo shown with cable?

    Your iPhone has dropped into recovery mode. You'll need to restore it:
    http://support.apple.com/kb/HT1808
    Regards.

  • HT201412 my Ipad screen is stuck with Itunes logo and wont repsond

    my Ipad screen is stuck with Itunes logo and wont repsond

    Connect to iTunes on the computer you usually Sync with and “ Restore “...
    http://support.apple.com/kb/HT1414
    If necessary Place the Device into Recovery mode...
    http://support.apple.com/kb/ht4097
    Note on Recovery Mode.
    You may need to try this More than Once...
    Be sure to Follow ALL the Steps...

  • IPad mini will not let me access mail after latest software update, 6.1.2, seems to want me to sign in, but whenever I type my Id ad password it just says that the mail account already exists.. Still can't open my mail!

    iPad mini will not let me access mail after latest software update, 6.1.2, seems to want me to sign in, but whenever I type my Id ad password it just says that the mail account already exists.. Still can't open my mail!
    Help would be appreciated.

    PhotogYogi wrote:
    I Have the same issue on a brand new iPad mini 2. My battery is only lasting up to 5 hours. I went on chat with Apple last night and they said my battery is fine and its a Safari issue. I'm literally losing 1% every 3-4 minutes. I tried recalibrating my battery, signing out of iCloud, shutting off all locations, turning off background app refresh, restoring network settings, restoring all, and finally restoring from iTunes with no luck. This is just awful. I got this iPad so I could use it on my long flight for a trip I have coming up, and unfortunately, it's not going to last that long, plus I'm concerned about how many times i will be recharging my battery because of this since battery's do have a life cycle dependent on the number of charges. This is frustrating and needs to be fixed ASAP and addressed by Apple.
    By the way, Apple told me to bring my device to the Apple Store because it's still under warranty. That's great and all, but I'm going to waste my time if there is no fix for this issue.
    Ok so you want Apple to address the problem, but yet you don't want to take it to them just in case they can't fix it? What if they can fix it? Complaining here certainly won't fix it.

  • My ipad is stuck on the connect to itunes symbol after trying to update help?

    My ipad is stuck on the connect to itunes symbol after trying to update help?

    What to Do When Your iPad Won't Turn On
    http://ipad.about.com/od/iPad_Troubleshooting/ss/What-To-Do-When-Your-Ipad-Wo-No t-Turn-On.htm
    iOS: Not responding or does not turn on
    http://support.apple.com/kb/TS3281
    iPad Frozen? How to Force Quit an App, Reset or Restart Your iPad
    http://ipadacademy.com/2010/11/ipad-frozen-how-to-force-quit-an-app-reset-or-res tart-your-ipad
    iPad: Basic troubleshooting
    http://support.apple.com/kb/TS3274
    Update and restore alert messages on iPhone, iPad, and iPod touch
    http://www.buybuyla.com/tech/view/012953a0d412000e.shtml
    iOS: Resolving update and restore alert messages
    http://support.apple.com/kb/TS1275
    iPad: Unable to update or restore
    http://support.apple.com/kb/ht4097
     Cheers, Tom

  • HT1414 iphone stuck on apple logo idont want to update to 6.1.2or 6.1.3 i am happy with 6.1.1

    help iphone stuck on apple logo i bought second hand iphone 3gs running recently ios 6.1.1 i dont want to update to other ios help me

    Try a reset by pressing and holding the home and reset buttons.
    If that does not work, put the device in DFU mode (google it) and restore.
    There is no reason to stay on 6.1.1.
    6.1.2 and 6.1.3 are merely bug fixes, they neither add or remove functionality.

  • HT1386 I am trying to setup my new iPhone 5s with iTunes, but after I have synced everything te screen continues to say connected to iTunes, how do I continue with setting up my phone?

    I am trying to set up my new iPhone 5s with iTunes, I've connected my phone to the computer and synced all of my apps and music, but the screen on my phone still continues to say connected to iTunes and doesn't seem to be continuing on with the set up. Any ideas on what's wrong?

    Hi Bomag,
    If you are having issues restoring your iPhone and are unable to get past the Connect To iTunes screen, you may find the troubleshooting steps outlined in the following article helpful:
    If you can't update or restore your iOS device
    http://support.apple.com/kb/HT1808
    Regards,
    - Brenden

  • "The Selected Video could not be played" error after latest software update

    After the latest software update for the Apple TV I've come across an interesting problem that's driving me crazy.
    In a nutshell:
    - I can rent movies and watch them.
    - I can watch video podcasts.
    - I can watch TV shows purchased on iTunes and streamed from my mac
    - I can watch TV shows ripped by myself and streamed from my mac
    - I can watch movie trailers
    - I can watch YouTube videos
    - I can watch a movie purchased on iTunes that has been synched to the Apple TV
    - I can watch a movie ripped by myself that has been synched to the Apple TV
    - I CANNOT watch a movie purchased on iTunes but it's streamed from my mac
    - I CANNOT watch a movie ripped by myself that is streamed from my mac
    Whenever I'm trying to watch a movie streamed from the mac I get the following error message:
    "The selected video could not be played. The format was not recognized"
    These are movies I could watch perfectly well before the software update, and I could perfectly watch them streamed from the mac.
    Any clues as to what could be going on? Any help or hits will be greatly appreciated.
    Many Thanks,
    Julian

    I am having similar problems. Rolling Apple TV back to 2.0 fixes it, but then I deal with the 2.0 bugs.
    Basically, I've tried this three times so far: reset back to 2.0. Resync everything I can(I have about 500gb of video which is stored on a USB drive, but I selectively sync part of my library and all my music).
    I have about 40gb free on the 160gb ATV. Everything plays fine - synched music, synced video, streaming video. My types of video are:
    - iTunes purchased
    - Ripped using handbrake to h.264 standard stuff (plays fine on my iphone and computer)
    - downloaded h.264 "ipod compatible"
    - converted video using iSquint
    After upgrading to 2.0.2, initially everything plays fine. But the MOMENT I sync something new to the ATV, then it all falls to crap.
    - itunes purchases play fine (synced and streamed
    - iSquint converted videos play fine when synced, won't stream "The selected video could not be played" bs)
    - Handbrake rips can play if sync'ed, won't stream
    - downloaded ipod compatible will usually play and sync.
    Doesn't matter if they're movies or tv shows.
    *All of these played fine before the "upgrade" (some upgrade).* After the upgrade, and after the first post-upgrade sync, it falls apart.
    Talking to Apple support about this results in the usual BS. Unplug your ATV. Resync your purchases, We don't support third party software yada yada.
    All I know is, Apple broke something with 2.0.2. Either something to do with a USB drive access, or something to do with one of their stupid new flags in quicktime, or whatever. It needs to be fixed.
    Going back, once again, to 2.0 until this is recognized and fixed by Apple.
    Mark

  • IPhone stuck on Apple logo!!! PLEASE HELP!

    I was restoring my iPhone and on my computer there showed an information that I have to wait a few seconds and my phone will start working again. There appeared that Apple logo on my phone and it's stuck.... what should I do? Please help!

    Don't wink, there always have a solution for problem. The following steps with a three-party sofeware which named iPhone Data Software can help you to solve it.
    First, fix the problem of iPhone stuck on Apple logo screen
    Second, restore data from iPhone directly
    Or
    Third, recover lost data from iTunes backup
    When the lost files are recovered, you can keep your Contacts, SMS, Photos, Videos, Calendar and Notes on your computer as a backup, to avoid losing your data the next time.

  • After latest Software Update my iMac goes to a prohibition sign on startup

    iMac Info:
    24" Intel Core 2 Duo, 2.66Ghz, 4GB Ram, yadda yadda
    The latest software update notice I received informed me the following new software was available:
    * Performance Update (version 1.0)
    * iMovie Update (version 8.0.5)
    I told it to install the updates, after which the computer had to be restarted. Upon restart the computer seems to be restarting normally, ie: the bell tolls and the Apple symbol shows above the spinning icon. But after what seems like a very long time a "no symbol" aka "prohibition sign" takes the place of the Apple logo, and the spinning icon remains. Nothing else happens. To see the screen I'm referring to check this image:
    http://donnypauling.com/images/prohibitionsign.jpg
    *Here's what I have done so far:*
    * I called expert case support and we tried a few things. The guy I talked to decided that I needed to use my snow leopard disk to use time machine to restore my system to the way it was before the software updates. He figured something must have been corrupted in the software update. I couldn't find my Snow Leopard disk so he emailed me instructions to follow when I finally found it.
    * After finally finding the disk I followed his instructions and restored my system to an October 8th backup.
    * Upon restart all was supposed to be well. That didn't happen. The same problem persists.
    * Support is now closed, so here I am searching these discussion forums. One thread mentioned a similar problem and it was recommended that the person start in safe mode and repair disk permissions. Sure enough, my iMac starts in Safe Mode. I repaired disk permissions. Restarted the iMac. The same problem still exists.
    Now what?
    Message was edited by: Donny Paulling
    Message was edited by: Donny Paulling

    I have had similar issues since upgrading to Snow Leopard. The first time, I took my MacBook to be checked and the tech said it booted up fine under another startup disk. Since it's under warranty, they just reloaded the original system (Leopard) and I needed to rely on a time machine backup. Now, after the latest software update from Apple, I had the same problem, and am restoring from the latest Time Machine backup.
    Does anyone know if this is a systemic problem? Any tips on preventing a repeat the next time I need to update my system software?
    Thanks.
    -- Al

  • Airport Disk still broken after latest software update

    http://discussions.apple.com/thread.jspa?threadID=1244463
    I like how the topic above was marked as 'solved' and archived. Another Airport software has come and gone and Airport disks are still broken. Mine let me copy 74GB of data to it, but refuses to show the contents via the USB port. Anyone had any luck with this after the latest software update?

    I have had similar issues since upgrading to Snow Leopard. The first time, I took my MacBook to be checked and the tech said it booted up fine under another startup disk. Since it's under warranty, they just reloaded the original system (Leopard) and I needed to rely on a time machine backup. Now, after the latest software update from Apple, I had the same problem, and am restoring from the latest Time Machine backup.
    Does anyone know if this is a systemic problem? Any tips on preventing a repeat the next time I need to update my system software?
    Thanks.
    -- Al

  • PDF won't open in iBooks after latest software update

    I have a large pdf file (biology textbook) that I would read on my iPad. It worked flawlessly until the latest software update (4.3.1). Now I can only see the first page and it only shows page 1 of 1, even though it is taking up all 450MB of space. I can't see any other pages and they aren't even shown at the bottom of the screen in iBooks. I tried deleting the file from iTunes and resyncing it. I also tried a full restore of my entire iPad and that didn't work. It was working fine before the software update so I don't know what to do. Thanks

    I just updated to the latest update 4.3.2 and it works fine! Apparently something in the 4.3.1 update caused it to not work.

  • Battery draining faster after latest software update

    i downloaded and installed the latest software update for my MBP OX Snow Leopard two days back.
    since then, the battery performance has been pathertic.. lasts only 3 hrs in place of 6-7 hrs till the previous update..
    the same has happend with my friend too...
    wts this issue?
    can anybody pls help????
    thnx...

    Yes, some people are. Most are not. It is a problem that has been around for 4 years. Just the first time for you. A quick forum search will reveal ways to fix it.

Maybe you are looking for

  • Mid 2009 MBP OSX Lion Unresponsive/Locking/Freezing

    I wonder if anyone able to shed any light on the issues that I have begun to experience with my MBP? I am having an issue where my MBP has started to freeze on a daily basis, this has been happening for approx 1 week. If I'm using the MBP at the time

  • File adapter(write files with same extension as we read them)

    Hello I am trying to read file as an attachment using file adapter (it can be of any extension .pdf,.txt,.xml) I want to write this file using file adapter with the same extension i.e. whatever is read as it is....I am least bothered for reading the

  • Oracle Application Server 10g (10.1.2) - Server 2003 64 bit

    Hi there, I want to install oracle application server Forms and Reports Services on 64 bit windows server 2003. I have checked the specification document and it appears to be supported I cannot find a 64 bit installation. Is there a separate installa

  • Anyone going over their Data now that they have a Samsung S5?

    I just recently (3 weeks) purchased a Samsung S5 and it shows I am using Data when I am positive I am connected to WIFI (such as I am at home and I know our WIFI is working). We're going over our data limit for the first time ever. It even shows data

  • Why can't I just click on a tab to open it anymore? I hate this new version!

    I used to be able to just click on a tab to open it. now I have to go to this stupid drop down menu to choose which tab I want to go to. This absolutely sucks!!! if this problem isn't taken care of soon, I'm switching to opera!