IPhone 5c numerous replacements

Good afternoon!
I have had my iPhone 5c replaced 3 or 4 times since first purchasing it due to diagnostic issues. My question is can Apple replace my phone with a different model since it seems there is a defect with the 5c? I own nothing but Apple products including an iMac, iPad, iPod, MacBook and have always had iPhones since they first came out. I do not have any problems with any of my other Apple products, which leads me to believe that the iPhone 5c model is the issue. I drop calls, texts, lose signal and have other various diagnostic issues daily. I have been a loyal Apple customer for years and really do not want to stop using their cellular phones, but I cannot go through this every day any longer. I have set up another appointment with the Genius Bar in my area for tomorrow evening, but really do not want to go all the way over there for the 5th time in just a couple of months if nothing new is going to be done for me. Can someone please reach out to me and give me some information on this?
Thank you,
Kristen D'Amico

Yes, Apple ran diagnostic tests on my phone each time they replaced it. They also told me about not restoring from backups due to corrupted files transferring also, so I did what they suggested each time. When I spoke to tech support on the phone earlier today I was told that certain stores have more "pull" as far as doing something like this when replacements have been given numerous times for the same model and the same problem keeps popping up, so I was wondering if anyone had experience with them doing that. Thank you for the replies.

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