IPhone 6 plus blue/red screen

I brought a iPhone 6 plus 64g for my wife in Macau on 9th Jan, and 2 weeks after she's been using it, the phone went dead!! Start up cannot last 1 min and keep restart itself with blue/red screen. This phone was purchased via China Telecom Macau, as its' the only place you can buy CDMA supported iphone in Macau.
And the support from China Telecome made this even worse by saying they need 2 WEEKS to replace it???!!! It's not only unreasonable but also unacceptable!!!!!
I can see there is a lot of posts here around the world regarding similar issue, and just wondering what have APPLE done other than having people to visit your support to replace the phone?! And NO ONE here deserve to pay nearly USD1000 for something cannot last for 1 month?
APPLE PLEASE RESPOND!!!!!!

This is Apple's user forums - we do not work for Apple & just like you we are other users.
You can try to contact Apple directly via their contact page…
http://www.apple.com/contact/
Or you could try an Apple store to talk to Apple staff (if you have them).
Or you could go to China Telecom.
Or Contact Apple Care directly for warranty support.
We cannot make any difference to your situation so please go and do something more productive that will resolve you faulty iPhone.

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Hello there, markmoor16.
The following Knowledge Base article offers up some great steps for troubleshooting iOS when it is not fucntioning as expected:
iOS: Not responding or does not turn on
http://support.apple.com/kb/ts3281
If a single application is not responding or stops responding when it opens, you can force it to close.
If the device is unresponsive or if certain controls aren't working as expected, restart your device.
If the device remains unresponsive or does not turn on (or power on), reset your device.
If there is no video or if the screen remains black, verify that the device has enough charge to turn on:
If you are using an iPad, ensure that it's connected to the USB Power Adapter supplied with the device.
Let it charge for at least twenty minutes, then see if it starts normally.
If there is no image on the screen, press the Sleep/Wake button to attempt to wake the device.
If the screen displays a red battery icon, continue charging the device until the battery is fully charged. Learn more about charging iPhone and iPod touch, or iPad.
If the above steps do not resolve the issue, or the if the screen remains black or shows a persistent Apple logo, try restoring with iTunes:
Connect the device to your computer and open iTunes.
If the device appears in iTunes, select and click Restore on the Summary pane. Learn more about restoring iOS software.
If the device doesn't appear in iTunes, try to force the device into recovery mode, and then restore it.
If the above steps do not resolve the issue, contact Apple.
Thanks for reaching out to Apple Support Communities.
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Message was edited by: rd4015

rd4015 wrote:
is there a way to fix the phone?
Sounds like a hardware problem, but have you tried a Restore? Else, since the Original iPhone was never officially available in Norway, you must have a hacked/jailbroken phone - Apple will not service it. If a Restore doesn't help, you'll need to buy a new phone.

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-> http://www.myblueant.com/downloads/manuals/S4_UserGuide_EN.pdf

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Thank you,

Screen Damage
Accidents happen. Sometimes a screen can get cracked or shattered. We’re here to help.
Request iPhone service
You can mail us your iPhone, make an appointment with a Genius at an Apple Retail Store, or click or tap below to start a service request and see more service options.
How long will it take?
Service at an Apple Retail Store is normally completed on the day of your appointment. If you send in your iPhone for service, you’ll receive a replacement or your repaired iPhone in three to five business days. A replacement iPhone will be new or equivalent to new in both performance and reliability.
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https://getsupport.apple.com/GetproductgroupList.do?caller=pspiphonerepair&local e=en_US&SG=SG003&category_id=SC0022&symptom_id=20072

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yes, just to say a big thank you to Apple ...realizing today while browsing these forums that I haven't been the only one. Happened to me when I updated from 8.1.2 to 8.1.3 OTA... device (iPhone 4s) stuck in recovery mode ... how nice, this has never ever happened to me after years of using iOS, whether I updated OTA or via iTunes, never. I was then delighted to experience the restore process ... wasted hours doing that thanks again ! (I have many apps and a big backup so...). Seriously, this is unacceptable.

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The messege:
"Okay, so this is a case that is well known to us, is this is the explanation below: Thank you for the photo verification. We've gone ahead and processed the full refund for your order. Please be advised that it may take two to ten business days, depending on your credit card company, to have the refund reflected on your statement. After our investigation, we have found that this issue affects about ~20-30% of all iPhone 6 for Space Grey ONLY. The root cause, at the moment, is believed to be from the glass manufacturer that Apple uses for iPhone 6, as they've had issues with supplying glass parts for their screens. Instead of sticking to one particular screen display manufacturers, they have used several others in order to meet demands. If you have purchased iPhone 6 Silver or Gold, the glass specification is same as others, but this is not true for iPhone 6 Space Grey. At this moment, we have to inform you that whatever tempered glass you use from iloome, it will NOT be compatible with your particular iPhone 6. I don’t want to discourage you from repurchasing, but it will have the same outcome, so I would leave it on if you want the full cover protection until we come up with a solution to this issue! (Early April) Thanks for your patience and we apologize for any inconvenience. Best regards, Brendon Iloome"

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Hello,
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Best Regards,
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facing the same issue on my new iphone 6 plus... any solution????

IPhone 6 Plus scratched the screen in normal use with 15 days of use.

I would like to express my sadness at the lack of quality and resistance in the new screen iPhone 6 plus, bought the unit within 15 days and am careful in handling the same, but when cleaning print marks realized various risks on the screen my device, thus making the aesthetics that we preserve both users, I sent my device to analyze the technical assistance of the apple to review the same and a possible replacement. I wonder if anyone else has experienced the same problem?
Grateful ...

Apple will not replace an iPhone just because the screen has scratches, this is not covered by the warranty. Check point (b):
WHAT IS NOT COVERED BY THIS WARRANTY?
This Warranty does not apply to any non-Apple branded hardware products or any software, even if packaged or sold with Apple hardware. Manufacturers, suppliers, or publishers, other than Apple, may provide their own warranties to you – please contact them for further information. Software distributed by Apple with or without the Apple brand (including, but not limited to system software) is not covered by this Warranty. Please refer to the licensing agreement accompanying the software for details of your rights with respect to its use. Apple does not warrant that the operation of the Apple Product will be uninterrupted or error-free. Apple is not responsible for damage arising from failure to follow instructions relating to the Apple Product’s use.
This Warranty does not apply: (a) to consumable parts, such as batteries or protective coatings that are designed to diminish over time, unless failure has occurred due to a defect in materials or workmanship;
(b) to cosmetic damage, including but not limited to scratches, dents and broken plastic on ports;
(c) to damage caused by use with another product; (d) to damage caused by accident, abuse, misuse, liquid contact, fire, earthquake or other external cause; (e) to damage caused by operating the Apple Product outside Apple’s published guidelines; (f) to damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of Apple or an Apple Authorized Service Provider (“AASP”); (g) to an Apple Product that has been modified to alter functionality or capability without the written permission of Apple; (h) to defects caused by normal wear and tear or otherwise due to the normal aging of the Apple Product, or if any serial number has been removed or defaced from the Apple Product.
copied from Read Apple’s One Year Limited Warranty for iPhone

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Did you buy the iPhone in Mauritius? If not, the warranty and service is only valid in the country where you bought the device.
If you bought in your country, did you try to find an Authorized Apple Service Provider by using this link?
https://locate.apple.com/mu/en/

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Try to reset your phone, click the sleep button and home button.

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Go to the apple store and find out what is wrong.

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Howdy bpowlison,
If you are having an issue with your iPhone's touchscreen becoming unresponsive, I would suggest that you troubleshoot using the steps in this article -
If the screen on your iPhone, iPad, or iPod touch doesn't respond to touch - Apple Support
Thanks for using Apple Support Communities.
Best,
Brett L

IPhone 6 plus blue/red screen

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