IPhone 6 ship date frustration!!

Original ship date of iPhone 6 was 10/7, then changed to 10/3. Well yesterday came and went with no shipping info, so I called today and was told ship date is 10/7. I know it's only 4 days, but why did it get changed in the first place???? Here's an idea - don't change it unless you ACTUALLY plan on shipping earlier as this makes for one disappointed customer.

I'm in the same boat. Same phone and expected ship date. My expected delivery date was the 7th.
I also have a 6+ coming to me which is going to be my phone. I guess I should just assume that's going to be late too.
Wouldn't be so bad if I haven't already seen ppl who ordered after me already have their phones when they ordered the same phones as me.

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Do Verizon customers have any legal recourse in response to the false advertising of iPhone ship dates, as well as de-prioritizing existing customers in the fulfillment order?

9/19 guaranteed ship date, seems like a clear cut case of "bait and switch" on top of the customer service failure.
State and federal laws are in place to protect consumers from false or misleading advertising. These laws make deceptive claims illegal. No business may make false, misleading, or deceptive claims about a product regarding its:
Price
Quality
Purpose
Consumers who are victims of false or misleading advertising should contact an experienced lawyer to find out about his or her rights and actions that can be taken.
False advertising is any published claim that is deceptive or untruthful. Misleading advertising is any published claim that gives a consumer an incorrect understanding of the product they are interested in purchasing or using. The false and misleading advertising by companies of any product may result in the consumer suffering a financial loss, or another form of damage to the consumer.
The financial losses or damages acquired by a consumer due to the false or misleading advertising may not be significant. However, this is not a cost that any consumer should have to endure. Consumers who have suffered from financial losses or other damages may participate in a class action lawsuit to recover compensation for any losses incurred.
The Types of False and Misleading Advertising Tactics
There are several types of false and misleading advertising tactics used by companies to lure in unsuspecting consumers. Some of these tactics include:
Bait & Switch Advertising
High-Pressure Sales Tactics
Deceptive Form Contracts
Artificially Inflating Prices
Failure to Disclose
Bait & switch advertising is the advertising of a product that the business does not provide or does not intend to sell. Businesses usually lure consumers into stores by promising to sell or provide an item or service at a certain cost. Once the consumer is in the store, the business tries to sell the consumer a more costly item or service.
High-pressure sales tactics are used to get consumers to purchase a service or product that he or she does not want or does not intend to purchase.
Deceptive form contracts have ambiguous promises or fine print in their contracts that are usually overlooked or misunderstood.
Artificially inflating prices is used by businesses to give the illusion that a great deal on a product or service is available.
Failure to disclose is a term used for when a business does not inform consumers when an item or service is currently unavailable, or when an offer has expired.
Consumers may be awarded a variety of remedies against any business that engages in false or misleading advertising. These remedies may include:
Monetary damages
Injunctions ordering the businesses to stop running the advertisements
Injunctions ordering the businesses to stop engaging in deceptive practices
Injunctions ordering the businesses to include disclosure statements in their advertising

Good luck in proving that they purposely deceived you, me, and anyone else still waiting. I'm would guess that they were told by Apple to expect a certain amount devices, and when that amount fell short...well guess what happens...backorders and furious consumers. Was I upset that I had trouble pre-ordering...yes. Was I a bit bothered when my ship date moved...you betcha! Will my world come to an end if I don't have my new iPhone today...nope, not at all. I'm not saying you shouldn't be bothered but it's not like it's a limited edition device and they're only producing so many. Everyone who wants one will eventually have the opportunity to get it...some of us will just have to wait a little longer. I'm in no way telling you not to be upset, after all, you're entitled to your own opinion and feelings...I just know that my energy could be better used on something more productive than being angry at Verizon. After all, I know they're not sitting on a boat load of phones just pointing at laughing at the fact that I have to wait. When they have it, they'll ship it. I'll get mine and I'm sure if you hang in there, you'll get yours too. Have a great evening and smile...life's much to short to spend any moment being upset over something as simple as a delayed phone.

IPhone 6 expected ship date 10/3 - no shipping info yet. When will phone ship?

I have checked the order status and it still stays in process. I want my phone!!

I am having the same issue. Both my boyfriend and I pre-ordered an iPhone 6 on 9/12 (the launch of the pre-order). He ordered on the phone about 2 hours before I ordered online. Both our expected ship dates were 10/7. I checked again a few days later and both our expected ship dates changed to 10/3. He received his shipment details on Thursday 9/25 and received his phone last Monday 9/29. My expected ship date is still 10/3 (today) and I have still received no shipment information. I'm really frustrated and would like my phone or at least information about the status of my phone.

Iphone 6+ preordered on 9/12, expected ship date of 10/24

I preordered my 128GB Space Gray Iphone6+ on 9/12/2014 (orders must go by eastern time as it is listed as ordered on 9/13/2014 under the order status)
At that time I was given a tentative shipping date of 10/24 and it has not moved at all. I keep seeing posts by people who order later than I did and have already received their phone. How can someone who supposedly ordered a week or more later than me received their product already? I am very disappointed as I ordered teh 6+ asap to have it available for my honeymoon. I wanted the upgraded camera for our pics. Since we leave on the 20th, I have no faith that I will receive it in time so I purchased a S5 in the mean time so we will have a better camera while on holiday.
Of all the times I have preordered an iphone, this has been the only disappointment. I always fo for the model with the most memory for future resale potential and it has never resulted in a delay of over a month. Barring any circumstances that may make me do a preorder, I believe this is the last time I will bother. Don't see much of a point in preordering if I still have to wait over a month for my device. Pathetitic job on both apple and the vedors this time around.

I understand that there are a finite amount of these available amongst all retailers. What I don't understand is how people can place an order for the same device days after you and I place ours and they are getting fulfilled while you and I apparently sit in limbo. IMO, orders should be filled in the sequence they were received, not willy-nilly as is currently going on with verizon if some of the posters here and on other forums are to be believed regarding order date and the date they received their device.
My problem is I am date constrained on when this can be delivered, so if it does ship on the 24th I will not be able to receive it as I will be on my honeymoon. Honeymoon is the main reason I ordered this device, as I wanted the upgraded camera of the 6+ and figured I would be fine with 5 weeks lead time between placing my order and receiving the device in time to use for our vacation.
I realize that this is not verizon's problem, but it makes the frustration associated with this preorder all the more annoying as I wasted quite a bit of time placing the order due to congestion on verizon's website at the time I placed my order. It will all be for naught since I will not be home to receive the device, Fedex will make their three delivery attempts and probably return the device to verizon as undeliverable. Time, wasted, no device for the event I originally ordered it for and no device when I return. Up until this point I have had few complaints about my time with verizon but unfortunately this has been a lose-lose proposition for me so far and as far as I can see, will continue to be. I expect there will be some billing annoyances to deal with when I return that will be associated with my inablility to receive the device. If those end up being difficult for me to make disappear, that may just be the straw that breaks the camel's back for me regarding this ordeal and my desire to give verizon more of my money.

IPhone 6+ 128gb Gold now says ship date unavailable

I am getting frustrated along with the rest of you. I ordered an iPhone 6+ 128GB Gold within 30 minutes after orders opened online. My email confirmation listed Sept 19th as ship date. The order status page said the same thing until late yesterday afternoon. Now it says "not available at this time" The availability for my husband's iPhone 6 64GB which was on the same order says the same thing. Within 15 minutes of placing that order I placed orders for my kids' iPhones. Those confirmations listed Oct 7 as the ship date. Now the order status says "not available at this time"
What is going on? I have called customer service last evening and a rep spent over 30 minutes telling me I will get my phones when Verizon gets the phones, how many orders they had, Apple is never prepared, I will get an email when it ships, and on and on she went. It was like I was being lectured about "This is what happens when I try to order along with millions of other crazy people."
It seems like no one at Verizon knows or can figure out what is going on with our orders. I ordered from them 2 years ago at iPhone 5 launch. It look less than 5 minutes. Order status was always updated. Phones arrived on schedule.
I just want an honest update on the status of my orders. Customer Service, are you listening?

ordered 6 plus 128gb space gray on 10/13/2014. (10-31-2014 ship by) Have not heard anything but the e-mail of it now being by 11/21/2014 ship by, which I received after 7:00pm on 10/31/2014. (order status still shows 10/31/2014 ship by)
I would love to know if anyone else has ordered the same model and color and actually received it?

Dear Verizon, I ask that you please communicate with your customers. We know now that if our iPhone 6 Plus hasn't shipped by now, its not getting to us on 9/19. Will you at least update us on a expected ship date? Sincerely, Everyone.

We call customer service and get told:
There were no iPhone 6 Plus available for a 9/19 ship date.
All iPhone 6 Plus are back ordered until November.
Our system was sold out as soon as the store went live for pre-sale.
If you ordered within the first 10 minutes, most likely a mid October back order date, otherwise November.
I would like someone to tell us what is going on with our orders.

Link to Verizon's iPhone 6 page The 16GB ships 10/28) 64GB ships 11/4) And the 128GB ships as well on 11/4
http://www.verizonwireless.com/b2c/device/smartphone/iphone-6-plus

Despite one more screw-up in my shipping date...iPhone 6+ 128GB Space Gray is actually arriving 9/19 by 3pm

I've had a lot of issues getting a reliable status out of Verizon. See the previous posts here and here. Needless to say, I'm fed up. Finally, after being told that my phone would definitely arrive on 9/19, my card was actually charged on 9/17. That seemed promising. The order status updated to the typical "Processing, check back tomorrow" message. The order actually appeared when I logged into my Verizon account for the first time. So I waited all day and when I woke up on 9/18...the status did actually change. The status changed to "Ship by 10/7". I about lost it.
I got Verizon on the phone, the first time via the Internet Orders phone number. The guy basically told me that they didn't have a tracking number and that their system had a lot of issues and due to the overwhelming demand they had to delay some of the orders. I tried to get more info and see if there was any chance I would get my order 9/19, and was told "No, that's just the way it is". So I tried calling 611, talked to another CSR. They told me pretty much the same thing and that I would be stuck waiting. I was livid. But at that point, I was done. Done calling, done posting, I just resigned myself to the fact I would be waiting weeks to get my order and that I would be switching my carrier at some point due to the total lack of knowledgeable customer service.
I checked the status again on a whim, around 6pm EST. It actually changed again...this time the "Ship by 10/7" date went away, and it changed to "Shipped", with a UPS tracking number. The tracking number was actually a link that pointed to FedEx (seriously, they can't get anything right). I looked up the number on UPS's site and found out it was shipping from Memphis, TN via UPS Next Day Air Saver, and it listed my correct delivery city (I was hesitant to believe it, because I've been given a FedEx number before by a CSR that was bogus and shipping to another state). The package says it will be delivered 9/19 by 3pm, and has moved from Memphis, TN to Louisville, KY.
I'm hopeful I'll actually get my phone tomorrow, and not a gift-wrapped pile of...something...in a Verizon box. I wouldn't put it past Verizon to find a way to screw this up still, but this is the most promising things have looked thus far. To all those checking the order status every day for the next couple weeks...the best advice I have is just don't believe it. At all. I've had dates showing 9/19, 10/14, 10/7. I had CSR's guarantee delivery on a date, and others telling me I'd be waiting weeks and there was nothing they could do. I've had a response via Twitter saying I would definitely receive my order on 9/19 and a DM on this forum telling me the Twitter user was wrong. I had the date change after the card was charged. I've had a fake order number sent to me from an actual Verizon number via a text just to get me off the phone. I've been given a FedEx tracking number for someone else's order to get me off the phone. I've had the absolute worst customer service experience I've ever had in my life. Before this, I thought Verizon was the best carrier out there, and this destroyed all confidence that anyone working there in customer service has a clue about what's going on behind the scenes.
So yes...Verizon..."I understand how exciting this can be." Just not in a way that reflects positively on you.

I've got more conflicting responses to add to the list:
Via Twitter from @vzwsupport:"Great news Matt. Your pre-order is ordered correctly & is scheduled to ship 9/19 via FedEx. No other info is until it ships. ^VC"
Via direct message on these forums from @saraho_vzw:"Thank you very much for getting back to me. I know it's exciting to be waiting for this phone and I'm sure you want to know exactly when to expect it. I must apologize because the email date that you received in that confirmation is incorrect and this was due to some system issues we were having at the time these orders were placed. I am seeing the correct delivery date for your order is 10/7, and I'm so sorry for the confusion and delay. -Sarah"
Upon replying to @saraho_vzw and asking why the response from @vzwsupport conflicted with her response:"If I received both of those dates I'd be confused too! 10/7 is the correct date. I'm fortunate enough to work right alongside ^VC and she was not aware of the issues going on with our system at the time the order was placed. I've made her aware of this so others are not misinformed. -Sarah"
So if the last message is correct, I'm not going to have my phone until 10/7, and Verizon's entire checkout process and confirmation emails completely misrepresented the actual date I will receive my phone. I've asked them to re-mediate the issue but I'm not confident they will meet their original agreed upon delivery dates whatsoever. This is absolutely horrible customer service. Advertising a deliver by date of 9/19 prevented me from going elsewhere to get my order fulfilled. And no...it's not 'exciting to be waiting for this phone'. It's frustrating. We had an agreement when I placed the order and Verizon is failing to meet the agreed upon terms without any explanation other than 'issues' in their system, and claiming they have no control to escalate the order and correct the ship date. I'm done.

I ordered a back order iPhone 6 64gb on around 10/07. I was told I would get it in 2 weeks. Then the ship date changed to 11/3. It's 11/11 and I have yet to get any emails whether the phone will be shipped or not.

So I checked the order status again today and it still shows that it's being processed but the shipping date is still 11/3. A week later and it still hasn't been shipped. Is there someone who can help me so I have an idea when it will be shipped, if ever? I ordered a gold iPhone 6 64gb. I thought I was going to get it in 2 weeks but instead it's been over a month. Thanks.

Thanks for the additional information michiskippi! I have sent you a direct message so that I can access your account and follow up on this order personally. Please respond to my message at your convenience.
AntonioC_VZW Follow us on Twitter at www.twitter.com/VZWSupport

IPhone 6 - Expected Ship Date Not Available

I preordered a 16GB space gray iPhone 6 shortly after 3:01 AM EST on Friday September 12. In my confirmation email, it says the phone will be delivered by 9/19. However, when I look up my order number to track it, the Expected Ship Date is "Not available at this time".
Any ideas what's going on? I see a pending item on my credit card for the full amount of my order.Verizon Wireless Customer Support

I'm having same issue with my order. I've called, and the folks have been really nice on the cust service line, but they weren't able to give me any info and they still didn't send me my confirmation email. I was really hoping I would have my phone by 9/19, but at this point I'm kinda doutbful. I would really appreciate the VZW folks to help me out here. Did I mention I buy the caffeinated beverage of choice of any CSR who can help me out?!?? Thanks VZW, can't wait for my iphone 6 plus and volte!

I ordered an iphone 6 plus 64 gig space gray on 9/19/14. I still have not gotten any information on the ship date. Please help verizon!!!

I ordered an iphone 6 plus 64 gig space gray on 9/19/14. I still have not gotten any information on the ship date. Please help verizon!!!

urdea123,
You called and help has arrived. Congrats on the new phone. The iPhone 6 Plus 64GB space gray device is shipping on 11/7. You can always check your order here http://vz.to/1qKj0Rx
RobinD_VZW
Follow us on twitter @VZWSupport

Went to vzw retail store to preorder iphone 6 on earliest possible date. don't have shipping date or any info. anyone on the same boat?

went to vzw retail store to preorder iphone 6 on earliest possible date. don't have shipping date or any info. anyone on the same boat?

I bet you are anxious to receive your new phone, limejuice. I want to make sure I understand correctly, did you ever get the confirmation email?
If so, check the order status here http://bit.ly/RjmCUB.
TamaraH_VZW
Follow us on Twitter @VZWSupport

My company ordered my iPhone 6 Plus on 9/25 and I am unable to get an order number. Is it possible to get an estimated shipping date?

My company ordered my iPhone 6 Plus 16GB on my behalf on 9/25. I am unable to get an order # from them so I can't track it. Is it possible to get an estimated shipping date? I see that today for orders being made it's 11/13, but hopefully since it was ordered last week it could come a little sooner? I know it's wishful thinking, but do business customers ever get their orders expedited?
Thanks for your responses.

Thanks ChaunceyM_VZW! Unfortunately, I am not the authorized user for my company and unable to get the number. I think my only hope of getting a shipping estimate is if someone else on here who ordered on or around 9/25 posted their estimate.

IPhone 6 Plus Order Confirmation Email and Ship Date???

Verizon Wireless Customer Support ,
I pre-ordered the iPhone 6 plus on 9/12/14. I have yet to receive an order confirmation email and I have had 3 different CSRs tell me via phone three different possible ship dates. Can you please give me some clarity on this situation and possible give me my order information so that I may track it myself??
Thanks,
Gena

I can only imagine how anxious you are about your pre-order.
I would love to check on it for you since you never received the confirmation email,glmoore08.
Once we get the order confirmation number, you can check the order status here http://bit.ly/RjmCUB.
Please look out for a direct message from me.
TamaraH_VZW
Follow us on Twitter @VZWSupport

IPhone 6 missed ship date :/

So, my iPhone 6 16 go space grey was supposed to ship yesterday but I didnt get any notice of it shipping. I've waited a month for it to miss its ship date? Really Verizon?

moded,
We never want you to miss any of your iPhone shipment. Did you receive any emails stating when the phone will ship? Or any updates on the status of the phone?
RobinD_VZW
Follow us on twitter @VZWSupport

Iphone 6 expected ship date of 10/3

I had an expected ship date of 10/3. I called earlier to find out if the phone would actually ship and they told me that the order was held up due to a change of address...Really?!? I called DAYS before and asked to change the shipping address and after 20 minutes they told me I couldn't until the phone was shipped. So now they still have no answers as to when the phone will ship. Verizon needs to get it together!!!!

My shipping date changed about a week ago to 10/3 for an iPhone 6+ 64GB Space Gray. When I pre-ordered on the 12th, it was expected 9/19 delivery date. Confirmation email came back 2 hours lated with 10/7/14 (very not cool of Verizon - never ordering anything from them again for misleading ship dates and then never formally addressing the problem). From there, the order shipping status was "Unavailable" for about a week, then it was showing 10/7/14 for a few days, and now its 10/3/14. I'll let you know if it changes.

IPhone 6 ship date frustration!!

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