IPhone AT&T Data Leakage Problem

After 7 months of huge data bills AT&T finally admitted there was a problem with my iPhone 5. I had to drive to the Apple store where they replaced the phone and problem was solved! Apple told me not to restore my phone from iTunes because it maybe a software problem. I had to rebuild everything manually but it did work. I received no apologies, no reward for my headaches from either AT&T or Apple. I sent hours per week trying to solve the problem with these companies. Ever time I called I had to perform these ridiculous procedures to check for the problem and the reps always acted like the problem was mine. I even replaced my perfectly good router because I was thinking the problem was mine. That cost will never be recuperated. If you are having this problem - DEMAND A NEW PHONE NOW!

Did you have a technical question? This is a user-to-user technical support forum.

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IPhone 5 excessive data usage problem (carrier-AT&T)--any resolutions?

I got an iPhone 5 in June of 2013, and the billing period after I got it, I went over my data usage for the first time ever (I have been an iPhone user since 2010). I thought that it was just because I had been working out at a camp that got poor reception and had been using as much as I always did. However, in the subsequent months, I have racked up data overage charges every month, and since October, it's been several gigs over my plan. I have a 4gb plan with AT&T that I share with my parents (I am a college student), and they don't use hardly any data. As I am a nineteen-year-old, I admit that I do spend a lot of time on the Internet and use a lot of social media (Facebook, Twitter, Instagram, Vine, Snapchat, etc.), and I have always used a lot more data than my parents, but I don't think I'm doing much more than I did when I still had the iPhone 4 and 4s. I haven't gotten a chance to call AT&T yet to see what they have to say about it, and, unfortunately, my school is in the middle of nowhere and my hometown doesn't have an Apple store anywhere near it so I don't think I'll be able to get to a genius bar any time soon, but I've done a little research and found some threads here that mention problems with the iPhone 5 and data usage. Most of these threads seem to be related to Verizon or are from iOS 6 (and my phone is updated to iOS 7.0.4, which is the latest update at this date), and I wondered if it was still a problem for people.
In the past few minutes, I have done the following to the phone:
Turned off Cellular Data
Turned off iCloud Backup
Turned off Cellular Data for all unnecessary apps
Turned off Location Services for all unnecessary apps
Turned off Notifications for all unnecessary apps
Changed all email accounts to manual
Turned off Diagnostics and Usage sending
Turned off Ad Tracking
Turned off Documents and Data
Now, not to sound spoiled, but I think this is both tedious and a pain in the rear end. It seems to me like it's just treating the symptoms rather than the disease itself, so to speak. I feel that for the money we pay for what is essentially a handheld computer with phone capabilities, I should be able to use it as such. When I've turned off Cellular Data in the past to remedy this problem, I notice that I don't receive texts from a lot of people, which is really frustrating, because I feel like I basically just have a glorified iPod. If I had wanted an iPod, I would have bought an iPod. So, basically, has anyone experienced this problem recently/found a solution that actually fixes the problem rather than just masking it? I feel bad about the overage charges and am very annoyed with the fact that my old iPhone seemed to work better than this new one, and that I can't seem to find much evidence of either Apple or AT&T making much of an effort to acknowledge or fix this expensive problem. My phone reports that my cellular data usage for the current period (which ends on February 11, and it is currently January 28) is 21 GB, and I find it very hard to believe this to be true.
I'm about to reset my phone and see if that does anything, but I would really appreciate it if someone could help me out here.
Thanks.

I'm not trying to minimize your issues, but I have an iPhone 5S and find that I have not had these types of problems on AT&T. I'm wonding if something has gotten stuck in a loop that is continually trying to use data. If you make a good backup of your phone, try restoring it as new, and do not add anything to the phone right away. Let the device run like this for a little while and see what kind of usage you have. You report you phone is showing usage of 21GB. Did you rese this setting on the phone to begin at your billing period? The reason I ask this is some people believe this setting resets on its own with your billing period, it does not. This has to be manually reset by the user, so it might not be that accurate depending on the last time that you reset it.
If the phone seems to not use so much extra data during the period the device does not have extra apps on it, then try restoring from your backup and see what happens. If this increases your data usage quite fast again, then there is probably something corrupt in the backup that is causing this issue.

Iphone 5 cellular data connection problem.

I'm having problem with my cellular data, when it disconnected, it won't reconnect by itself. All I can do is restarting the iphone 5 or reset the network setting. I've tried to change a new SimCard but it seems that didn't work at all. Still having the issue until now. How to fix it? or send it to warranty?. Used this Iphone 5 about 9 months and the problem appear 2 months ago. Need Help!

What did your carrier have to say about it when you reported the problem to them?

Hey, i have an iphone 4, and it is upto date, the problem is that my phone does not play any videos online except on facebook, all other videos do not play instead a crossed play sign appears on the video. Please help.

Hey, i have an iphone 4, and it is upto date, the problem is that my phone does not play any videos online except on facebook, all other videos do not play instead a crossed play sign appears on the video. Please help.

I watch YouTube videos on a regular basis - mostly with the YouTube app but also with Safari.
Some YouTube videos are supported to be viewed on a computer only or with a Flash capable device, which is becoming few and far between since Adobe no longer supports Flash on any mobile platform.
Sometimes I get this video cannot be played on this platform, but rarely.

IPhone 4s iOs 6 data usage problems on Verizon

Last night around 6PM I lifted the usage controls on my teenage cousin's iphone 4s. We had never set a data limit for the phone because she only uses it for internet when at home on the wifi network. We only had it on her phone to be able to block unwanted numbers, but the feature also allows customers to set data caps, internet restrictions by age ect.
Prior to last night her usuage was minimal. However, within 6 hrs of the usuage control being lifted suddenly I was notified we'd hit 50% of our 6g data plan. In the morning when I woke up I had a text saying we'd hit 75% of our usage plan. I logged into Verizon and it indicated she had consumed 4.6g.
I spoke with Verizon and the first reprepresenative told me that this was a known iOs 6 issue for iphones and asked me to check if the phone was using the that operating system. She said if it was Verizon would be giving credits to customers because it was a known issue. I hung up, called my aunt and learned that in fact iOs 6 was installed. She also confirmed that the phone settings had not changed. It was still only using wifi. Verizon data usage remained turned off.
I called Verizon back and spoke with a second representative who then told me that it was not an iOs 6 issue, but just an iPhone 5 issue. She said the previous information given to me was incorrect; it was hardware and not operating system based problem. I then reapplied usage controls and went in to set a data limit, for the first time, and discovered that the iPhone's data usage had now reached 5.4g of 6g. I still have 18 days left on my billing cycle and just .6g of data remaining. It seems crazy to me that I should have to set a cap on data usage for a phone using wifi to prevent that phone from maxing out verizon data, but that is what I have done until I can get to the bottom of this
The rep told me to visit Apple for further details. I also googled it and found stories on CNN and TheNextWeb reporting instances where individuals with the iOs 6 on iphone 4s were also experiencing problems, but nothing concrete on how to resolve it.
Can someone please clarify for me what is going on or where I can find a solution to this.
Thank you in advance.

The second rep is a moron. Yes it is a software issue and not just an iphone 5 one.
Something you didn't mention is what carrier software version is on the iphone. Verizon sent out a settings update around Oct 5th because of this issue. I believe you should be on 13.1. it's definitely something.1
I've heard talk if you go Settings-General-About it will OTA load the update but I'm not certain about this. Frankly I would wipe the phone and set it up new. During the restore iTunes should check that the software is up to date and find the carrier updates. Make sure your cousin has all her photos, contacts etc. And warn her that she'll lose her texts. Although I have heard if you google around someone figured out how to erase everything but backups from an iTunes backup file. That was for iOS 5 as I recall but it might still work. So have her do a backup in iTunes, duplicate it and play if you feel techie enough.

Why is my iPhone 5 sending data over cellular while on wifi using Vodafone Germany?

Hello,
I know that this is a common mistake on verizon iphone 5. i have the same problem with my iPhone 5 in Germany. It keeps sending data over cellular while I am on wifi. The wifi connection itself works though, even when I turn off cellular data. So my wifi is not broken.
Another thing that makes me curious is that my iPhone keeps sending data to somewhere and I don't know what it is sending. This led to the point that I reached my Monthly limit of 200mb within 2 days!!! And almost 95% of that was upstream. So I bought another 300mb and turned off cellular. Now I turned it back on and the megabytes are just running through. I thought it might be diagnosis and iCloud but I turned both off and it's still the Same way. Due to the enormous amount of data that is being sent the battery empties really really fast!! I was on a 20 minute car drive and my battery went down 23%!!! When I turn cellular off and use wifi it behaves completely normal.
So this is really annoying me and I hope that Apple will fix this or one of you guys can help me.
Best regards from Germany,
Sitham

You may have a problem with your WiFi network if your iPhone can't stay connected to it.
If you are having WiFi problems it is necessary to isolate whether the problem is with your network or your iPhone. Note: Do NOT consider your network to be blameless if some other devices can connect to it.
First, test your iPhone on some other networks: a friend's, Starbucks, Barnes & Noble, etc.
If it works well there then the problem is with your network. Try restarting your router by removing power for 30 seconds. If that does not help check for a firmware update for your router. If none exists which corrects the problem consider replacing the router.
If your iPhone does not function well on other networks it possibly has a hardware problem. Contact Apple Support or visit an Apple store for evaluation. They can provide a replacement if your iPhone is bad.
If you need more help please give the make, model, and version of your WiFi router and how you have it configured.

Iphone 5 dab car radio problem

I have a problem with my new sony dab car radio when I connect my iPhone 5 and play a song via the usb on some songs but not all it will cut out for a second two or three times a song which is just annoying now please can you help.
Thanks Steve

I have a 2006 Acura RL. I appreciate your help.
Date: Mon, 14 Jan 2013 15:33:49 -0700
From: [email protected]
To: << email address removed >>
Subject: Re: iphone 5 bluetooth car connection problem - Re: iphone 5 bluetooth car connection problem
                                                                                Re: iphone 5 bluetooth car connection problem
      created by Verizon Wireless Customer Support in iPhone 5 - View the full discussion
            Hi imissmn,
The details from Ann154 are pretty good ways to begin. You can check if the iPhone 5 is compatible by checking the car manufacture's website. You can also provide us with the car make, model and year along with the bluetooth technology (is the manufacture makes more than one). We want to confirm your device details so please let us know as quick as can be.
Thank you,
MariaC_VZW
Message was edited by: Verizon Moderator

How do i complain about having no use of iphone whilst transferring data therefore to find out if eligable for compensation?

How do i complain about having no use of iphone whilst transferring data & waiting for updates and used a big chunk of my mobile intenet allowance as had it plugged into laptop all day!-therefore to find out if eligable for compensation?.

Nothing is ever as easy as it should be, though I've no idea what you were doing that took so long. Takes at most 5 mins to insert a SIM card, choose a language and activate the phone. At that point it is working. Another 5-10 mins should get you connected to your email account. You can add media & apps when you're not busy doing something else, and the phone can still make & receive calls while you're doing that!
The web is geared towards always on all you can eat broadband. If you run mobile broadband with a data cap or escalating charges then you need to manage the usage carefully, it is nobody else's problem.
Sorry if I've come over a trifle harsh on your first visit here, but these forums are for users to help each other resolve technical issues. However badly your first day setting things up went there is nothing to be done about it now, A little research, or a chat with a knowledgeable friend or colleague, or getting the phone set up at the store would have made it easy. Chalk it up to experience and move on.
tt2

After i installed ios 7 in my iPhone 4s and I got problem to login into my icloud account. There is a message appear and said "the operation couldn't be completed (com.apple.appleaccount error 403)" can you help me ? how can i fix this problem ? iPhone 4

After i installed ios 7 in my iPhone 4s and I got problem to login into my icloud account.
There is a message appear and said "the operation couldn't be completed (com.apple.appleaccount error 403)"
can you help me ? how can i fix this problem ?
iPhone 4, iOS 7
iPhone 4S, iOS 7, (com.apple.appleaccount error 403)"

Error: com.apple.appleaccount error 403
Recreate Error: On a Iphone/Ipad device that has "already" created the maximum of 3 per device Apple limit of ICloud account creation attempt to create or login to ICloud service tab in Settings. You will be presented with "com.apple.appleaccount error 403" which does not tell the laymen anything useful.
Cause: IOS 7 reports a "best guess" error instead of detailed error explanation.
How To Resolve Error: Find a device that has not been used to create an ICloud account the maximum 3 times and use it to create the ICloud account by logging into the Settings/ICloud tab with the Apple ID you want a ICloud account created for.
Keep in mind this will use up one of the three lifetime allowed ICloud account creations allowed by Apple on that device.
Also per support: If an existing account is logged into the ICloud service. A. Backup phone using iTunes on a mac/pc. B. At bottome of Settings/ICloud Delete the account "AND" all the user date from the phone. It will offer the Delete all data option. The reason for Deletion(and is why we backed up on a pc vs. the cloud) is when you create the new ICloud account it will backup all of the Device owners information to the wrong persons account.
Once you have created the new ICloud account log into that account on device that was presenting error: "com.apple.appleaccount error 403" it should allow the ICloud login.
Once you have verified the "device with error" is ICloud functional delete the ICloud account from the device used to seed the ICloud account and delete again all user data from cloud. Restore the recently created mac/pc Itunes locally created backup to the phone and then go to Settings/ICloud and login with the device owners Apple ID and password and verify your backup to the ICloud settings and Eureka! your done.
It took less time to do that for me to type this lol.

[iPhone] Store Application Data

I am need to store some application data locally on the iphone. The data, periodically, will get updated from a server (web service). The user will not be able to change the data. There is some Parent/Child relationship on the data but not very complicated (for example a Contact, has multiple addresses and multiple phone numbers). One of the requirements is to be able retrieve all addresses for a specific contact (using the example above).
What is the recommended storage facility to store the data? Can I do this using a .plist and replace the whole file from the server? or is it better to use sqllite and do insert and update commands to update the data? Any other suggestion?
Thanks

NSDictionary is designed to read and write plists, so I think it's the natural choice unless you're talking about so much data that you'd begin to see a performance problem without an index. At that point you'd want to consider sqllite. I can't tell you where the cross over might be, but an index generally isn't worth the overhead until it takes more than 10,000 comparisons to find something.
A NSDictionary solution is really easy to code, so try that first and see if you have any performance or memory problem. If you're no where close to 10,000 records, I think you'll be happy with it. If you're planning for a million records it might be another story.
The problem with replacing the entire file from a server is that the plist format isn't very robust. Although the syntax is very simple, one error can make the entire file unreadable. Therefore you'd really need to trust the server. At the very least I would make a temp.plist and see if NSDictionary can read it before committing to it.

IOS 7.02 iPhone 5 clock and Calendar Problems

The date displayed in the Calendar is always one day ahead of its day shown in the iPhone settings date. Also the clock for the various cities around the World are being incorrectly reflected. Seoul, Korea is shown 2.5 hours earlier than Shanghai time and Seoul is East of Shanghai and I believe it is only 1 hour ahead not 2.5 earlier as shown in iPhone. Never had these problems before update to iOS 7.02. The World Clock and calendar cannot be trusted any more and I hope Apple will correct soon!!!!

Hello there, Duke4u.
The following Knowledge Base article provides some great troubleshooting steps for your issue:
iOS: Troubleshooting issues with date and time
http://support.apple.com/kb/ts3920
If you've already reviewed the settings for Date & Time, what seems pertinent to you is the following:
If the incorrect date, time, or time zone is being set up automatically on the device, please notify your cellular provider. In the meantime, tap General > Date & Time and turn off Set Automatically. Then set the appropriate time and time zone manually.
Note: The option to set automatically might not be available on all carriers in all countries.
Thanks for reaching out to Apple Support Communities.
Cheers,
Pedro.

IPhone 5 shows data in Photos that doesn't exist.

iPhone 5 shows data in Photos that doesn't exist.
iPhone 5, 16GB running iOS 8.1.2. Service through Verizon. iCloud Photo Library (Beta) is off. My Photo Stream is off. iCloud photo sharing is off.
Under "About" in settings it says there are 32 Videos and 429 Photos on the device with a capacity of 12.6GB and 7.0GB available.
Normally, I used to import photos and videos from Preview and manually delete them on the phone, until I realized this could also be done in Image Capture with the ability to delete all of them with one click, which is what I did this time (I have done it through Image Capture at least once before).
I've tried in this order: Creating an empty folder and syncing to it through iTunes. That didn't work, so I created a backup on iTunes, completed the "Erase All Content and Settings" option on the phone and then I restored from that backup. Still no luck but I'm wondering if I just saved the issue in the backup and restored back to it. I really don't want to do a complete erase and start over, but if there are no other options I will try it.
Ideas? Thanks in advance.
EDIT: Photo shows iPhone in iTunes after restore.

I tried this and it did work for me! It was on a separate posting.
Good luck!
scabthepoetMar 15, 2015 2:00 PM Re: My iPhone 5 camera roll is empty, but under usage says 3.1GB - how can I delete?
Re: My iPhone 5 camera roll is empty, but under usage says 3.1GB - how can I delete?in response to armccoyHelpful
I've been searching for an answer to this very problem for a solid day. Here is what I did that worked for me. No reset. No need to upgrade to more Cloud storage or anything else. I had already deleted out every picture from my phone, including "Messages" and the "recently deleted" album, etc. There really are phantom pictures in there, but the only way to see them and delete them is to:
Go to Settings
Date & Time
Untoggle "Set Automatically"
Manually change the date back. For example, if today is March 15, 2015, choose August 1, 2014. (You can change it back once we're done)
Close out of that
Open "Photos"
Select "Albums"
If, like me, you had already cleared out everything from the Camera Roll and "Recently Deleted" folder, you'll smile to see that your "Recently Deleted" folder now has thousands of images back. Those are your phantom photos
Open it, "Select" and start deleting
Now, go back into Settings - General - Usage - Storage - Manage Storage - and you'll notice your Photo & Camera is empty if you deleted everything
I hope this works for everyone and that I saved you all the time I wasted searching for an answer myself -- only to never find one. Now you have the answer.
I went from barely having any room left on my phone to almost brand new again.
Take care.

Iphone 5 crazy data spike

Since switching to the iphone 5 my data usage has gone through the roof. I previously used the iphone 4 for 2 years and never went over a gig. I have somehow managed 366mb or 24 percent in one day of my billing cycle doing less than i usually do on the phone. The way im going 4 days and my 1.5gb will be gone. I now have everything turned off on the phone which is ridiculous, and have raised the issue with telstra. Read a few posts from overseas but wondering if anyones having problems in Australia.

The phone only uses wifi when it is plugged in to power. When it goes into sleep mode, the wifi signal will drop and then use only cellular.
Also, on the AT&T bill, all usage is added on in the evening, not as you go along during the day. So most likely the usage is not happening at 2AM but that is when it is being totaled and added to your usage bill. The usage printed at 2AM is for the 24 hour period prior.

Iphone 4 Calendar date not showing the write date

I just upgraded to the ios 5.1.1 from 4.2.1. I have a Iphone 4. After the upgrade, my iphone's Calendar date is not showing the right date. in order for the right date to show, I either have to re-start my iphone or I have to go into settings/general/date&time and turn off the set automatically off than on in order for it to show the right date. I didn't have this problem before the upgrade. I hope someone can help?

I had a similar problem and then found that my calendar was not set for the right date and year. Check that first.

My iphone 3gs has a vibrating problem where the phone continuously vibrates

my iphone 3gs has a vibrating problem where the phone continuously vibrates

Did you already try to reset the phone by holding the sleep and home button for about 10sec, until the Apple logo comes back again? You will not lose data by resetting.
If this does not work, set it up as new device: Use iTunes to restore your iOS device to factory settings - Apple Support
If still no luck, get it checked by an Authorized Apple Service Provider or Apple:
iPhone - Contact Support - Apple Support
Has the software on your phone been modified at some point in the past?

IPhone AT&T Data Leakage Problem

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