IPhone isn't recognized by iTunes; won't charge via USB

I recently switched a friend to Mac/iPhone and things haven't been very smooth, unfortunately. His MacBook video card appears to be faulty (the screen appears to "breath") and now his iPhone has stopped connecting to the Mac. I'd say that Apple's hardware quality control has really tanked in recent years. I also bought a MacBook and am having video card problems too. Very disappointing for a life-long customer (25 years and counting!). Anyway, back to the iPhone...
My friend's first problem with the iPhone involved the "device not compatible" warning. It just started to appear randomly, despite the fact that nothing was connected to the phone's dock connector. Sometimes it would appear every few minutes. Then he'd go a day without seeing it. Now it has stopped appearing altogether. I urged him to do a restore on the phone, so he connected it to his MacBook and...nothing. The iPhone doesn't appear in iTunes, nor will it charge with the USB cable. It will, however, charge with an iPod FireWire adapter.
Needless to say, he's frustrated, not to mention very disappointed with the hardware quality. Two lemons. Not good.
Does anyone have any idea what might be going on with the iPhone??? Unfortunately our local Apple Store is closed until Wednesday for remodeling! Ugh.
Thanks much!!!
FYI, my friend's MacBook Pro is running 10.4.10 with all recent software updates and patches applied.
-Rob
Message was edited by: Rob X

Have you tried to reset the iphone, holding the sleep and home button together for 10 seconds?
Also, a firewire cable only charges the iphone. You will need a usb cable to sync - the usb cable does not allow for charging I think.
When opening the preference window in itunes, there should be a Sync icon, all the way to the right, when clicking on that Sync icon - I think it is the iphone icon - does the name of the iphone appear in the window?

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IPhone isn't recognized by iTunes; won't charge via USB

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