IPhone not syncing... not recognized

Hi, I have a iPhone 3, trying to sync it to a new computer. I have authorized the computer, and when I plug it in it makes the little "ding" sound so I know that the chord is good and it's recongizing something. It doesn't come up on the menu bar to the left to manage pics, music, etc. I mostly need to get the 600+ pics OFF of it to free up space but would also like to be able to change the music portion. I've read some posts and done everything they have suggested and I'm still not getting anywhere.. Thanks

Take a look at this link, http://support.apple.com/kb/TS1538

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IPhone not recognized by iTunes any more

iTunes 9.0.2 on a 2006 iMac 2GHz intel duo running OSX 10.5.8
iPhone 3Gs 32 gig
iPod (5th gen)
3 external hard drives, all the iTunes library stored on a Mybook 1 TB Firewire drive plugged into iMac direct, not via a Firewire hub.
I plugged my iPhone into the Mac this am, tried to sync the iPhone and got an error message saying that something was wrong with my iTunes.
Mac then froze.
Finally got the Mac back up after five attempts (eventually, had to unplug everything, including the mains to the iMac, plug in just the power, keyboard and mouse, press and hold power switch for 5 secs then plug in each extra drive when the Mac came back up).
Found something seriously wrong with iTunes as it wouldn't open when clicked on (Force Quit reported app frozen).
Deleted iTunes using AppZap then downloaded iTunes from Apple website.
iTunes now back up on iMac but can't find any of the music files (even when I carefully repoint the iTunes to the correct location for the iTunes library by iTunes/Preferences/Advanced then Change iTunes Media Folder Location). Each entry in the iTunes library now has a black exclamation mark against it,
Also, iTunes doesn't see my iPhone when I plug it in.
Also, when I plug in my iPod, get the error message "The iPod is synced with anotehr iTunes library. Do you want to erase this iPod and sync with this iTunes library?"
HELP!
By the way, I have TIME MACHINE running to a separate and dedicated HD. Can I not just "roll back" my iMac in the same way I could do with a PC, say selecting the iMac when it was last working fine (yesterday evening)??
Keeping fingers crossed and hoping for an answer....
Chris

Rather than create another "iPhone not recognized by iTunes" thread, I'll add to this one. I have an iPhone 3G 8GB.
After going through those steps you listed, my Windows XP installation always reverts back to the old Windows Apple iPhone drivers which only sees it as a camera. I've had it set to only pull from the iTunes drivers by specifying "Don't search, I will choose the driver to install" in the Hardware Update Wizard. Windows still doesn't like the iTunes drivers stating "the specified location does not contain information about your hardware". This location is the same as you noted: "C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers" which contains:
usbaapl.cat
usbaapl.inf
usbaapl.sys
All dated 7/22/2008.
My current drivers for the iPhone in my setup are still the MS drivers, version 5.1.2600.0.
usbscan.sys
ptpusb.dll
ptpusd.dll
Any help would be appreciated! Thanks!
-Alex
Message was edited by: Cassiux
Message was edited by: Cassiux

Iphone not recognized in itunes after upgrade to snow leopard

after upgrading to snow leopard, iPhone not recognized in iTunes & does not show up.
Account OK in iTunes.
Any idea how to resume normal sync ?

Refer to this article:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538

HT1414 iphone not recognized in windows or itunes

iphone not recognized in windows or itunes

My iPhone 5 was not being recognized by two different computers, windows 7 and windows 8.1. My wife's iphone 5 had no issues. I followed all the advice on-line from re-installing iTunes, resetting my phone ( as new and backed up from cloud), device manager troubleshooting, re-install drivers, different cables, different ports. Oddly enough in the fianl analysis my iPhone only gets recognized when the cable is insert in one way into the phone. Flip the cable and it goes straight to "unknown device". Doesn't matter which cable I use, it only works on one side. My wife's works both ways. I can't explain it, but there it is. I put a dot with a permanent marker on the cable to identify which side goes up.

IPhone not recognized by iTunes after update

I recently downloaded & installed the latest update for iTunes and it actually removed iTunes and put and extra (& useless) shortcut for quicktime in my desktop. I uninstalled everything and reinstalled iTunes and quicktime with nor problem. I hooked up the iPhone and downlaoded the latest update for it as well and it crashed during the installation of it. I have since had to reboot on my roomates pc and it will not be come up in iTunes. My computer still recognizes it though. I have gone through all the steps in apples site and microsoft and have no clue what to do now. I use this thing all day every day and need the music and video capablities for "work" purposes. If anyone can help, thanks.

Symptoms:
iPhone not recognized by iTunes on Windows computer, however an iPod will.
The iPhone CAMERA appears in windows My Computer - but nowhere else.
Problem:
The Apple iPhone Driver has been replaced by a Microsoft Driver which enables the camera/storage, but did not allow it to connect with iTunes.
SOLUTION:
From Device Manager, Select the iPhone (under imaging/Portable Devices) and then select "Update Driver", Don't direct it to automatically search for a driver, instead, manually point it to search in C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers - It should then "do it's thing" and install the correct apple driver - voila - iPhone is then recognized.
G-Man

IPhone not recognized by car HDMI cable

I have an HDMI cable that plays my iphone in my car as well as charges it. Ever since the upgrade to iOS 5.1 I get the message that "iPhone does not recognize this."
Please help I paid a lot of money and it worked fine until the upgrade. What can I do??

Rather than create another "iPhone not recognized by iTunes" thread, I'll add to this one. I have an iPhone 3G 8GB.
After going through those steps you listed, my Windows XP installation always reverts back to the old Windows Apple iPhone drivers which only sees it as a camera. I've had it set to only pull from the iTunes drivers by specifying "Don't search, I will choose the driver to install" in the Hardware Update Wizard. Windows still doesn't like the iTunes drivers stating "the specified location does not contain information about your hardware". This location is the same as you noted: "C:\Program Files\Common Files\Apple\Mobile Device Support\Drivers" which contains:
usbaapl.cat
usbaapl.inf
usbaapl.sys
All dated 7/22/2008.
My current drivers for the iPhone in my setup are still the MS drivers, version 5.1.2600.0.
usbscan.sys
ptpusb.dll
ptpusd.dll
Any help would be appreciated! Thanks!
-Alex
Message was edited by: Cassiux
Message was edited by: Cassiux

IPhone not recognized in iTunes when using WiFi sync

I have found that my iPhone is frequently not recognized when using WiFi sync. The only way to sync my phone when that happens is to use the old fashioned way--connect it to my computer via USB. Then the phone is recognized and syncs fine. The device shows even when I take my iPhone off power. But when I close iPhone and later reopen it and plug in my iPhone to power, often it is not recognized. I've tried everything I can think of but nothing works.
Any ideas?
talbryn

I am having the same problem. It was working just fine and then just mysteriously stopped showing up in iTunes (my iPad still shows up & syncs via wifi just fine--it is just my iPhone). Someone please reply soon, this is driving me nuts! Thanks in advance!!

Iphone not recognized by itunes and my safari also will not open??? Help??

I bought an iphone and synced it. When unplugging it, I realized all my apps I downloaded were gone off the iphone (I did find them in the itunes folder however) but the issue is, my Safari and my itunes program will NOT open. They bounce once and that is it, never opens. No errors, nothing. I have been going insane trying to figure out what the problem is. Anyone else have this issue?

See:
iOS: Device not recognized in iTunes for Windows

IPod and iPhone not recognized by iTunes nor Windows

After working fine for a long time, suddenly both my iPod Classic and my iPhone are not recognized by iTunes nor Windows.
I have tryed EVERY single troubleshooting recommended by Apple Support
Can anyone give me new ideas? I really need to sync!
Thank you...

Hi,
Have you seen this link...
Device Not Recognised
For PC
http://support.apple.com/kb/TS1538
http://www.apple.com/support/itunes/devices/

IPhone not recognized by iTunes, but listed in "My Computer"

Hi,
I have exhaustively searched the other threads as well as Apple support. I am running Vista 32-bit. I just received a replacement phone and I have literally never had so much as a hiccup recognizing, syncing, etc. on my laptop which is the only computer I have ever used with an iPhone. When I plug in my new phone initially, a pop up appears stating that Device driver is being installed. It will then appear in "My Computer" as a camera, but does not appear in iTunes.
I have un-installed and re-installed iTunes.
I have un-installed and re-installed the driver for iPhone. When I go to the device manager and attempt to install device driver manually, the message appears "Windows found driver software for your device but encountered an error while attempting to intall it. The phone is recognized on my desktop computer and my iPod is recognized on my laptop. So I am assuming it must be something that is setup on my computer that I need to delete,modify, add, etc. Please someone help.

DR2238 wrote:
When I start ITunes and plug in my IPhone, ITunes will recognize the IPhone as normal, after about a minute, my IPhone will disappear and disconnect from ITunes. I have the most current ITunes and IPhone versions, I have tried different USB cables and different USB ports with the same result. The IPhone will still be listed as a camera in My Computer but not recognized by ITunes. If I unplug the IPhone and plug it back in, ITunes will recognize it again but drop it after about a minute.
Any help would be appreciated
Thanks
It sounds to me like it could be something to do with some power saving mode you have on your computer, such as screen saver or some other power saving mode. Do you have a laptop or desktop PC? as I am more inclined to think that a laptop might cause it if it were running on battery.
The power saving modes/screen saver etc should be in the Control Panel, click Performance and Maintenance, and then click Power Options. In the power options box, have a look around in here and temporarily switch off the screen saver, and adjust the various power option values for the various parts of your computer, to the maximum length/or switch that option off so that it isnt used. After these adjustments, restart your computer and load iTunes up and see if the problem remains.
I never put my iPhone in airplane mode when syncing and I have never had your problem. But if my suggestion doesn't work, then it might be worth trying Piperox13 suggestion.

IPhone not recognized by most computers

Hi,
My problem:
iPhone 4 32GB is not recognized at all by the computer. A popup shows up: Unknown Device.
Tried:
- replacing the dock connector
- completely restoring the device
- putting it in DFU mode
- PC ánd Mac
- different cables
- latest updates of iTunes
- Apple help guides
Extra info:
- I've found two computers (Windows) where the iPhone was flawlessly recognized (both before and after replacing that connector).
- It's not fake.
- Problem occured during 5.0, 5.0.1, 5.1 (don't know if it did when running 4.x, but I assume it did)
- iPhone worked perfectly for its previous owner (she used it in Holland), but when I bought it, the problem occured at my pc (I use it in Belgium).
- iPhone is completely simlock free and not jailbroken.
- other iPhones can connect with the same computers.
Could this be an iPhone-hardwareproblem? I'm really stuck here.
Thank you for your help!

The problem persists.
I plugged it into my sister's Macbook Pro, popped right up, so I figured I'd run a "restore" thinking it'd clean out the cobwebs. Turns out that was a terrible idea because now I not only have a phone that I can't put anything onto, but it's empty as well: No music, no videos, no photos, no contacts.
I completely uninstalled iTunes and reinstalled it. Plugged the phone back in. Things were looking up because it "binged" for the first time in a while on my computer. Tried syncing some photos to it. Worked for about 30 seconds then this popped up:
Phone disappears from iTunes, though the phone itself still says "Sync in progress." Now it doesn't acknowledge a connection at all anymore.
I'm tempted to put the thing back in the box and try to return the whole shebang, even though I'm like a week past the return policy. Piece of Garbage.

Iphone not recognized by Macbook

My i-phone4 is no longer recognized by my Macbook Pro from 2009. I have read other posts and tried but they do not work for various reasons.
1. I have tried restarting my computer. The phone vibrates but does not chime. The phone can then charge but is not listed in finder as a device.
2. I have gone through all the trouble shooting steps in support.
3. The "iphone" devices button in I-tunes disappears when I click on it.
4. The sync tab under file is grayed out.
5. I have gotten the error message that I-tunes cannot connect with my iphone while running the trouble shooter guide.
6. I am running Lion and everything is updated. I-tunes is also updated.
I would appreciate any advice and am wondering if I need a new cable. Thanks.

Hi there,
I would recommend taking a look at the troubleshooting steps found in the article below. Note: While the article is written for iPods, the troubleshooting steps are applicable to iPhones as well.
iPod not recognized in iTunes and Mac desktop
http://support.apple.com/kb/ts1410
-Griff W.

IPhone not recognized by computer, but is charging just fine?

Hello,
I have synced my phone before with my iTunes just fine, but lately I've had issues. I plug my phone into my computer and it charges it just fine, but no trust notification or anything has shown up. No indication of it being noticed at all happens. Now before you answer, let me explain some things;
1. I've tried three different cords, old one, and two new ones.
2. It is no where to be found in device manager or anything of the sort.
3. I have uninstalled and reinstalled all of iTunes at least three times, to no avail.
4. Restarted and updated everything multiple times as well.
5. Tried two other computers, nothing.
I have iOS 8.1.2, and the newest iTunes (12.something.)
Anyone have any ideas?

Well, this is the support document for an iPhone not being recognized with iTunes in Windows. iPhone, iPad, or iPod touch not recognized in iTunes for Windows - Apple Support
When you removed and reinstalled iTunes, did you do it by following the instructions in this support document? Remove and reinstall iTunes and related software components for Windows Vista, Windows 7, or Windows 8 - Apple Support
If you did not follow the instructions above, it can cause additional issues for you. With the phone connected, you say you do not see it in device manager, do you see it in Computer? Do you see any USB error in device manager?

Iphone not recognized by windows or itunes

Can anyone please help me figure out how to resolve this issue? My iphone 4 is not recognized by my PC. My OS is by Vista Home Premium Service Pack 2. I tried the various "device not recognized" troubleshooting to no avail. I tunes is up to date. I even turned off my security sw for a bit to see if there was a third party conflict...all to no avail. There has got to be someone out there who has the smarts to show me how to fix this. Please advise and many thanks in advance!

Jason,
I understand why Apple doesn't cover the water damaged phones under the warranty, but do you know why they don't fix them if the customer is paying? Is it just because they want the people to buy another phone so they can make more money? I guess I just don't get it.
The cost to repair a device and all of its components is more than the cost of a new device.
Other than the article I linked above, this is the part of the warranty/legal forms that would apply:
+"US v1.0+
+Apple reserves the right to refuse+
+service on products that have serial numbers altered, defaced or removed or that are damaged due to+
+accident, abuse, neglect, misuse (including faulty installation, repair, or maintenance by anyone other+
+than Apple or an Apple Authorized Service Provider), unauthorized modification, extreme environment+
+(including extreme temperature or humidity), extreme physical or electrical stress or interference,+
+fluctuation or surges of electrical power, lightning, static electricity, fire, acts of God or other external+
+causes. In such event, Apple may return the product to you without servicing it, and may charge you the+
+Diagnostic Fee."+ from http://images.apple.com/legal/terms/repair/docs/070108aiphoneOOW.pdf
-Jason

Iphone not recognizing i'm logged in with same acct.

I am trying to use my macbook to make calls. Macbook air is on Yosemite, iphone 5 is on 8.1. The problem is that when i go into settings-facetime, and try to turn on iphone cellular calls, I get the message "cannot turn on iphone cellular calls - Facetime and icloud must be signed in to the same apple ID to use iphone cellular calls." I have logged out of and back into both facetime and icloud, done a hard reset on the phone, and still cannot get iphone cellular calls to turn on. Why is my phone not recognizing that I'm signed into both areas with the same account? Thanks.

I did multiple times, I'm logged on my iPhone and iPod and sometimes when I get a text the notification disappears as if someone read the text and when I point it out when I tell my friend about it then it stops. One time I didn't say anything to see if it would keep happening and it did and when I called it out again the notifications were normal again all of a sudden.

HT4623 iPhone not recognized by computer or iTunes

I attempted to update my iPhone 5 to the newest version using iTunes on my computer, and my iPhone is now in recovery mode, and is not recognized by either my computer or iTunes. From the research that I have done, it appears to be a driver issue, but after uninstalling and reinstalling iTunes, attempting to manually search for the driver (which I located on my computer, but the computer would not recognize), and searching for the driver online ("access denied" response message appears), I am at a loss as to what to do. Can anyone help?

I retried the steps listed in HT1808; iTunes didn't open, and my computer replayed the "failed" connection tone. Is there a way to get around the "access denied" message that comes when I try to update the connection driver for the phone? When I attempt to find the driver online, I recieve that message, and when I attempt to search out the driver manually, I receive a message saying that the driver can't be found (while I have already located it through the regular file explorer.

IPhone not syncing... not recognized

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