IPhone users unable to view PDF fillable form data?

I've created a form that my staff use to send quotes to our customers.
The form is sent via email using the submit a form button as 'PDF The complete document'.
I spent several days testing the form to ensure that everything worked correctly and as far as I could tell everything seemed fine.
Unfortuntately, several of our customers who own iPhones have informed us that the form arrives blank. None of the fields are showing any data or information that my staff filled in.
I've read several posts online and they all suggest this is to do with the version of Adobe that is pre-installed on iOS devices. If Adobe Reader is downloaded on the iPhone it should read the form properly.
Is there any way around this? Ideally I don't want my customers to have to download something before they can read our quote.
Also several of the text fields have javascript attached to them which I would like to keep, such as the 'Link' text field (it has a hyperlink javascript attached). I considered sending the quotes as a .jpg file instead but this would mean losing these features which took so long to build into the quote.
I've attached a sample version of my form in case it helps.
Sample
Any advice would be much appreciated.
Thanks,
Sabri

I'd suggested flattening the form fields, which converts them to regular page contents. There won't be any interactive fields after you do this though. It is possible to flattten just certain fields so that your script would still work if the form is viewed in a compatible PDF viewer, but this would require a custom script.
Here's a link to a free JavaScript-based tool that you can use to flatten the fields: http://www.uvsar.com/projects/acrobat/flattener/
It could be customized to exclude certain fields.

Similar Messages

  • Unable to view pdf created in Live Cycle Designer ES2-initially thought to be a user/OS issue

    Unable to view pdf created in Live Cycle Designer ES2.  I initially thought this was a user / OS issue when I created a document for someone who is new to a MAC laptop.  She could not view the document through email.  Unfortunately, I began seeing the same error in my own document folders when searching for another document showing as icons instead of a list.  I can open the file without a problem although I see the error she sees only while viewing the icons in my folder.  I am using a Windows 7 PC. Now, I also know that if the document is downloaded, it can be viewed.
    Other notes:
    If trying to access the form via the internet, the same error is seen through Chrome, Firefox, and Mozilla but NOT through IE
    Everyone seems to have the latest or a very recent READER
    The form is compatible with Reader versions 7 and up
    Again, downloading from the internet to the computer appears to allow the file to open properly
    Document cannot be viewed on the Galaxy Tab 2 via Chrome or the pre-installed Internet Browser, nor can it be viewed through the Reader after download to tablet. I did not try on an Apple iPad.
    All parties involved are up-to-date with virus protection.
    Below is a link to the exact message received when trying to open the document.
    https://www.dropbox.com/s/wmjqzwyriovg9vi/Adobe%20Error.pdf

    You're on to something KJ!  Yes the form was created in LiveCycle Designer ES2 which came bundled with my Adobe X Pro.  I began creating a new form yesterday and found that I could not preview the form, rendering this same "error" instead.  I ran a repair on my Adobe and at first it seemed to fix the issue but after making some changes to the form I tried to preview again and couldn't.  Here is what I get when I try to preview my forms in Designer ES2: 
    When I click the OK button, it then gives me that single static page as mentioned above in previous posts.
    I searched Adobe yesterday trying to figure out how I could repair the LiveCycle Designer or if there was some sort of patch that I haven't gotten but was not able to find anything.
    (Sorry for the delay in response, I've been on vacation.)
    Message was edited by: AngelaC

  • Unable to view pdf - initially thought to be user / OS issue for new user to MAC.

    Unable to view pdf created in Live Cycle Designer ES2.  I initially thought this was a user / OS issue when I created a document for someone who is new to a MAC laptop.  She could not view the document through email.  Unfortunately, I began seeing the same error in my own document folders when searching for another document showing as icons instead of a list.  I can open the file without a problem although I see the error she sees only while viewing the icons in my folder.  I am using a Windows 7 PC. Now, I also know that if the document is downloaded, it can be viewed. 
    Other notes: 
    If trying to access the form via the internet, the same error is seen through Chrome, Firefox, and Mozilla but NOT through IE
    Everyone seems to have the latest or a very recent READER
    The form is compatible with Reader versions 7 and up
    Again, downloading from the internet to the computer appears to allow the file to open properly
    Document cannot be viewed on the Galaxy Tab 2 via Chrome or the pre-installed Internet Browser, nor can it be viewed through the Reader after download to tablet. I did not try on an Apple iPad.
    All parties involved are up-to-date with virus protection.
    Below is a link to the exact message received when trying to open the document.
    https://www.dropbox.com/s/wmjqzwyriovg9vi/Adobe%20Error.pdf

    Sorry, this is a user to user forum and we're just customers who help out when we can, so things don't always happen right away.
    Reader, Regardless of OS or device, is as the name implies, only a Reader.  There are different mail settings between Mac Mail Outlook and Thunderbird as well as Andsroid's mail app, whose name escpoaes me.
    Have you checked in the Live Cycle Forum? There are people there with FAR more experience using LC developed forms. It's part of my Creative Suite, but I've never even opened it myself.

  • I have a Win7Pro SP1 PC locked down with a Group Policy as it is a public facing PC. PDF fillable forms cannot be completed when logged on as the restricted user. The forms work as a normal user. What are the user requirements/permissions needed to fill f

    I have a Win7Pro SP1 PC locked down with a Group Policy as it is a public facing PC. PDF fillable forms cannot be completed when logged on as the restricted user. The forms work as a normal user. What are the user requirements/permissions needed to fill forms?

    Well, try this (I was able to fix my with these steps):
    Go Utilities > Disk Utility
    Select your Startup Disk, e.g. Macintosh HD
    Then, under the First Aid Tab, click Verify Disk Permissions.
    If there are errors, then click repair Disk Permissions.
    After it is done, restart the computer and see if your problem is resolved.
    I hope this help.
    Zeke
    www.ZekeYuen.com/blog/

  • I am unable to type in a text box on a PDF fillable form.

    I have previously had no problem typing in text boxes on PDF fillable forms in Firefox but now nothing appears when I try in to type the information in. I am not having this problem with the same PDF forms on either the Internet Explorer or Google Chrome browsers.

    Your system details list show shat you have two Adobe Reader plugins installed.
    # Adobe PDF Plug-In For Firefox and Netscape 10.1.1
    # Adobe PDF Plug-In For Firefox and Netscape "9.4.5"
    Uninstall them both and install the latest Adobe Reader version.
    * http://kb.mozillazine.org/Issues_related_to_plugins#Identifying_installed_plugins
    *https://support.mozilla.org/kb/Using+the+Adobe+Reader+plugin+with+Firefox
    *http://kb.mozillazine.org/Adobe_Reader
    *http://get.adobe.com/reader/otherversions/

  • How do I NOT allow a PDF Fillable form I've created to be saved?

    I just got XI Pro ... I've never had a pro version before.  A co-worker who has used pro for ages (but has an older version) showed me how to make it so that a PDF filled form could be saved by another user.  However, in the version I have it seems that the ability for another user to save a PDF filled form is automatic ... I can't figure out how to shut it off.
    Our PDF fillable forms will be on our website, but we DO NOT WANT a user to be able to save the filled or the blank form.  Looking for a PRINT-ONLY option once it's been filled out. 
    Anyone have any ideas??
    Thanks!

    This was recent;y discussed here: http://forums.adobe.com/message/5881211
    There was a major change made with Reader 11 that allows it to save filled-in forms, add all sorts of comments/markups, and some other things without the document needing to be Reader-enabled, unlike all previous versions. This is what you're noticing. So the best you can do is attempt to clear the fields when the document is saved and/or when it's opened.

  • How do I send a PDF fillable form from Adobe Reader Acrobat?

    I just installed Adobe Reader in my iPad to send a fillable form but as I sent it out the form is received blank by the recipient.  How do I save the PDF fillable form and send it out with the filled out information.  I am able to save it in Acrobat but for some reason I send the form but the recipient receives it blank.  What can I do?  Thank you for your help.

    Your recipient needs to use Adobe Reader or Adobe Acrobat to reliably view a filled form. Chances are they are using a third-party, substandard PDF reader like Apple Preview. Adobe Reader is a free download; if necessary, you could provide them a link from the Adobe website.

  • Prepopulating PDF Fillable Forms with data from XML files

    How can I get a PDF fillable form to open pre-populated with data from an XML file automatically? I've been using Adobe Standard 9.0 and am willing to upgrade in a modest fashion if necessary. I am aware of the Navigation method > Forms > Manage Form Data > Import Data. This works fine, however, my users are not smart enough to do tis much clicking and selecting. Is there an automated way to have this XML data merged into the PDF file on the fly. These files will reside on an internal local area network and will be operated on local PC's that will probably have Acrobat Reader ONLY. I have been told that the only way to accomplish this is through Java Scripting. I would prefer to do this the 'old fashioned' way of command line switches, but that does not appear to be an option. Does anyone have a sample Javascript that would accomplish what I am trying to achieve. Any help would be greatly appreciated.

    Hi Sharon
    The easiest way is:
    - Open your PDF form within Acrobat
    - From the File menu, import the XML form data into the form
    - From the File menu, use Save As... to save the file with a new name.
    The new PDF will be identical to the original one, but will have the data embedded in it. Voila.
    If you want the same form to pre-populate with different XML files depending on the circumstances, or if you're generating the XML on the fly, then things get more complicated. (And more expensive.) As your consultant said, LiveCycle Forms is one option, but it is expensive (actually even more than 10K). There are other options, including Cold Fusion, custom servlets, etc.
    Howard
    http://www.avoka.com

  • Unable to view PDF files online (This message appears see screenshot)

    Unable to view PDF files online (This message appears > see screenshot)

    It says:
    '' Before viewing PDF documents in this browser you must lunch Adobe Reader and assept the End User License Agreement, then Quit and relaunch the Browser ''
    Though, i can oped normally PDF files like Fotos, Invoices etc.
    Any idea what's going wrong ?
    Thanks for your time.
    Kind Regards,
    Alex

  • Unable to view PDF files in Infoview

    I am unable to view pdf files in InfoView (Business Objects Edge Series XI 3.0)
    When I select the pdf file from Infoview, I receive the message 'Do you want to save this file' which only allows me to save the document to a location on my computer.
    Other users can view the file in Infoview, so it probably relates to a setting on my computer.
    Any ideas?
    Thanks

    I've had a little look on Adobe's knowledge base; try this to check whether the issue is related with opening PDF in your browser in general:
    "Determine if the web browser can open the PDF file from your local hard drive rather than from the web:
    In the web browser, choose File > Open (or Open File).
    Choose All Files from the Files Of Type pop-up menu (Windows)
    Click Browse
    Select the PDF file you saved in step 1 of task 5, and then click Open to open the PDF file. If Acrobat or Adobe Reader displays the file, but won't display it on the web, the web server has a problem serving the PDF file. Contact the webmaster of the site from which you downloaded the PDF file."
    If so, try the troubleshooting steps mentioned here:
    http://kb.adobe.com/selfservice/viewContent.do?externalId=328233&sliceId=2

  • Unable to view HCM adobe forms for one employee in sap portal

    Dear Sap Gurus,
    we are Unable to view HCM adobe forms for one employee in sap portal.
    Regards
    Srinivas

    Hi,
    What error you getting? Did the user has the authorisation? Is his system has Adobe installed?
    Please perform normal checks.

  • Please Help me! Adobe Acrobat PDF fillable form questions!Desperate!!

    Hello!
    Hopefully can quickly answer these questions because I need to get this out by tomorow night :/ I am new to creating Adobe Acrobat Fillable forms, my yearbook adviser wanted to make the yearbook/journalism application a pdf fillable form so I went with the flow. Now I am having issues. I created it with Adobe Acrobat Pro 8.0 if that helps
    1. How do I get individual checks? they all check on the same answers, I need individuality lol. I know radio buttons is jus one chance so thats why I decided against them
    2. How does one do a submit button exactly?
    3. Somehow, I got to the step to distribute the forms but it says error licensing issue? Any ideas?
    Iplease give all an any thoughts on my questions you have no idea how much I appreciate any help!    

    If using check boxes, you need to give each a different field name if you want them to behave independent of one another. You can create a group where at most on in the group can be selected, similar to a radio button group, by giving each the same field name but different export value.
    For #2, it depends on the details of what you want to do. A PDF form can be set up to submit to a web server or to initiate an email with the form data for the entire form attached to the email. If you want Reader users to be able to save the filled-in form and/or submit the entire filled-in PDF, the form has to be Reader-enabled in Acrobat.
    For #3, please provide the exact error message.

  • Acrobat Pro XI - I can't seem to be able to edit font sizes in a PDF Fillable Form

    I have a PDF fillable Form which I wish to complete except for a few fields that need to be completed each time the form is submitted, and save it with those static fields completed and signed with an image of my signature.
    Sometimes the font seems to auto change it's size to fit in the field it is intended for, other times it is either too small to read or too large to fit in the box and be readable.  I've chosen the arrow tool and the menu choice Edit; Edit Text and Images, and they don't really seem to do anything.
    One part of the form has two fields for phone numbers (Business and Home) and the Business entry is always too tiny to read, while the Home field is OK. 
    Aside from that, there are also two boxes with drop down menus which say Select with an arrow next to them, and one of them for example has choices of Male and Female.  If I select one, later when the form is printed, the gender choice is overprinting on the word Select, making it hard to read.

    Thanks for explaining that.  I wish I had "Locked" all the fields before I started then, since I did get somehow get a couple of them rearranged by accident and it took some (not a lot) of work to get them back in the proper order.
    For the present file, which I am not adding captions to, how would I set the "read only' property?  I looked around in the Tools area and the only thing that looked possible that I found was Protection; Restrict Editing but I didn't go farther yet because it wanted me to set a password before proceeding.
    Is it possible to make individual fields "Read Only" rather than the whole document?
    As for the signatures, what I did is sign on a piece of paper, scan that into a JPG file, and then choose "Sign" from the top menu bar between the Tools and Comment choices:
    This allowed me to drag the image of my signature to the line on the form where I am supposed to sign it, and place it there.  Then when I save the form with that signature on it, if I open it again and go to Forms Edit, I get a message that the form contains no Form Fields, and asks it I want Acrobat to detect fields for me.  If I choose yes, it then detects fields that were not previously filled in, but not the fields in which I had placed default entries before saving it.
    I see where you mean about Signature on the left pane, but if I open that after loading a PDF that I signed using the above procedure, it detects no signature.  So the "Digital Signature" you mention must not be the image of the signature like I am using.  So if I want to  make the image of my signature into a "Digital Signature" that can be verified, do I have to go to some third party paid procedure like Verisign or EchoSign or something or can I somehow self certify the image of my signature?
    I notice, as a side issue, that if I upload the blank unmodified PDF Form to Acrobat.com, it lets me fill it out and saves the file with a "form" extension, and they have a menu choice to Sign, but if you choose that you just get a box in which it expects you to draw your signature with your finger or a stylus I guess, but the result doesn't look much like my signature, and then if you save it to the computer, it does save it as a PDF file, but if you try to print it, the printed document is blank, so that is kind of useless.
    Thanks for your continued help!

  • Unable to view pdf files in IE 11.

    Unable to view PDF files in IE 11, Winows 7. Works fine in Google Chrome on same pc. Everything is up todate.

    See the solution at http://support.microsoft.com/kb/2716529
    However, that Fix-it won't work on Windows 7; you will need to make the registry change manually.  Download, unzip, then run the attached registry script to change that registry value.

  • Unable to view pdf in Adobe Reader

    I am unable to view pdf in Adobe Reader. I have uninstalled and reinstalled, carried out the adjustments in prefernces and the internet as advised in the help section in Adobe Reader. I am at aloss as to overcome this problem. Any adise would be appreciated. Thanks
    Ausy58

    The pdf file does not show in any window, I have tried on different sites on the internet with the same effect.
    Message from Bernd Alheit <[email protected]> at 2011-11-18 05:09:26

Maybe you are looking for

  • Urgent help required "java.lang.Exception: Connection reset"

    Hi Everyone, I am getting error message when I access cluster database from grid console. Error      java.lang.Exception: Connection reset I am unable to create jobs or do other admin stuff on the database, I have searched alot , restarted the reposi

  • Enable Change logs in tcode

    Hi All, I need to enable Change logs in CJ20n as it is available in VA02 CJ20n is an Project System module T-code. Please its urgent. Thanks & Regards, Amit.

  • I need an urgent help  remove namespace from proxyServie request body

    I have EFIBetalingOrdningMisligholdt proxyService that called IMMultiHaendelseModtag IMMultiHaendelseModtag business Service, but they have different xsd, so i am transforming EFIBetalingOrdningMisligholdt proxy service reuest xsd to IMMultiHaendelse

  • Downloading itunes9

    I tried to this and ever since I did an error message keeps coming up saying "the software required for communicating with ipods and mobile phones was not installed correctly. Do you want itunes to try and repair this for you" I answer "yes" but the

  • Problem with "pacman -Syu"

    [root@laptopT23 vasco]# pacman -Syu hi! I wanted to upgrade my sistem, but after the command "pacman -Syu" :: Synchronizing package databases... kernel                     0.2K  837.1K/s 00:00:00 [#####################] 100% current is up to date ext