IPhone4s is stuck on screen with itunes imblum and plug into icon to download new itunes update from computer but will not do anything else...totally froze up....
at wits end.. don't know what else to do... I already tried to reset phone and still goes back to same screen
Hello crawford1968, your efforts are appreciated! Was there any physical or water damage on the phone? The factory reset is the last resort option. Have you tried letting the phone's battery drain and then charge the device to see if the power on will respond? We can definitely look into replacement options since the device is not responding. We can be reached via these channels: http://vz.to/19p59Ec
WiltonA_VZW
VZW Support
Follow us on twitter @VZWSupport
Similar Messages
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Itunes loads main page but will not open anything else
the main page for itunes opens but if i click on something like a song that is under the most downladed category or a movie under the rental category it says it loads but never goes to it no matter how long i leave it.
Hello crawford1968, your efforts are appreciated! Was there any physical or water damage on the phone? The factory reset is the last resort option. Have you tried letting the phone's battery drain and then charge the device to see if the power on will respond? We can definitely look into replacement options since the device is not responding. We can be reached via these channels: http://vz.to/19p59Ec
WiltonA_VZW
VZW Support
Follow us on twitter @VZWSupport -
My mac doesnt start. All i get is the gray screen with the apple and the loading icon but nothing more happens. I tried to start it in safe mode but it doesnt help. What can i do?
If you have a external USB enclosure - trying installing your hard drive in that enclosure and connect it to your usb port - restart your macbook while holding down the options key. If you Macbook boots to your desktop then you have a faulty cable. If you get the same error, then your hard drive just died on you.
good luck. -
Did an update on my phone and now I have the itunes symbol and usb symbol on my screen and my phone will not show anything else, what do i do?
http://support.apple.com/kb/ht1808
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I accidently disconnected to cord in the middle of updating software on my iphone4. it now has apple logo and blank loading line below. it will not do anything else. can't even switch off please help
Connect the iPhone to the compter you usually sync with
and use iTunes on that computer to do the restore. -
My iphone will not sync to itunes. It will connect to the computer but will not show up anywhere in itunes. PLEASE HELP!!
Hey there Kellee,
It sounds like the device drivers for your iPhone are working in Windows, but the phone is not showing in iTunes. You should be able to get that showing again with the steps in this article:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/ts1538
Start with these three steps, and there are more in the article if you need them.
1. Update iTunes
Check that you have the latest version of iTunes installed on your computer. In iTunes, select "Check for updates" in the Help menu.
2. Check the USB cable
Verify that the 30-pin to USB cable or Lightning Connector to USB cable is free of debris and not damaged. If another cable is available, test with that cable instead.
USB cables that are bundled with third-party products or accessories might support only charging those products (and not transmitting data) or they might work only with the product with which they were sold. Using one of these cables to sync could cause issues. If you are using a third-party case, such as an extended battery pack, try removing the case and connecting the Apple-supplied USB cable directly to your device.
3. Verify that Apple Mobile Device Support is installed
iOS devices require Apple Mobile Device Support, which should be automatically installed with iTunes. To verify whether it is installed, follow the steps appropriate for your Windows operating system below.
Windows XP: Click Start and choose Control Panel. Open the "Add or Remove Programs" control panel and verify that Apple Mobile Device Support is visible in the list of currently installed programs.
Windows Vista and Windows 7: Click Start and choose Control Panel. Click "Uninstall a program" (or if using Windows Vista's Classic View of the Control Panel, click "Programs and Features"). Verify that Apple Mobile Device Support is visible in the list of currently installed programs.
Windows 8: Move the cursor to the upper right corner, click the magnifying glass, type Control Panel,and press Return. Click "Uninstall a program". Verify that Apple Mobile Device Support is visible in the list of currently installed programs.
If Apple Mobile Device Support is not listed, remove iTunes, QuickTime, Apple Software Update, Apple Application Support, and then reinstall iTunes. Follow the steps appropriate for your Windows operating system below:
Reinstall iTunes for Windows XP
Reinstall iTunes for Windows Vista, Windows 7, or Windows 8
If after reinstalling iTunes Apple Mobile Device Support is still not installed, follow steps in Trouble installing iTunes or QuickTime for Windows.
Thank you for using Apple Support Communities.
Regards,
Sterling -
I have recently purchased music from itunes, it is on my computer but will not sync onto my ipod???
i have recently purchased music from itunes, it shows up on my computer but will not sync to my ipod??????? It shows on my playlist on the computer but will not transfer to my ipod
Is the iPod signed into the account that purchased the music?
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My ipod shuffle will connect to itunes on computer but will not fully charge and will not play songs
My Ipod shuffle was washed in a washing machine but dried completely. Now it will connect to my itunes on my computer but will not completely charge or play songs. Can anyone tell me if this is a lost cause and I should buy a new one or is there hope that I can fix this.
Moisture will cause short circuits, so the battery is being affected. The audio output is also affected. You really can't tell if it is completely dry, on the inside. So, it's possible the current condition will improve if it is left alone to dry out for while longer. It is also possible that moisture (and short circuits) caused permanent damage.
Since it is recognized in iTunes, you can try doing a Restore (from the shuffle's Summary or Settings tab).
There is nothing else you can do (actively) to fix it, so if you want to have a usable shuffle now, you'll need to get a new one. You can leave this one alone for a month or so (in a dry well-ventilated location), and try it again. If it works, you'll have a new shuffle and a backup. -
I purchased music on my iPad (and it works fine). It populated my purchased list on my home computer but will not download (purchase is no longer a given option) ?? when I access it in the iTunes store I can click on play but nothing happens…how do I get it to download on my computer ?
If you connect your iPad to your computer's iTunes and do File > Devices > Transfer Purchases then it should copy over to your iTunes library. Depending upon what country that you are in you might also be able to redownload it on your computer's iTunes via the Purchased link under Quicklinks on the right-hand side of the iTunes store homepage.
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I am using iPhoto 11 and my library has 736.5mb on disk. I have problems with iPhoto stalling and needing to force quit. I have rebuilt my library. Can you suggest anything else? Thanks, Rose
Make a temporary, backup copy (if you don't already have a backup copy) of the library and try the following:
1 - delete the iPhoto preference file, com.apple.iPhoto.plist, that resides in your
User/Home()/Library/ Preferences folder.
2 - delete iPhoto's cache file, Cache.db, that is located in your
User/Home()/Library/Caches/com.apple.iPhoto folder.
Click to view full size
3 - launch iPhoto and try again.
NOTE: If you're moved your library from its default location in your Home/Pictures folder you will have to point iPhoto to its new location when you next open iPhoto by holding down the Option key when launching iPhoto. You'll also have to reset the iPhoto's various preferences.
NOTE 2: In Lion and Mountain Lion the Library folder is now invisible. To make it permanently visible enter the following in the Terminal application window: chflags nohidden ~/Library and hit the Enter button - 10.7: Un-hide the User Library folder.
If that does'nt help log into another user account on your Mac and try iPhoto from there. -
I have a disc an a cord comming up on my screen will not do anything else whats up with it
I have a disc and a cord on my ipod screen an will not do anything ?
1) Connect to iTunes on the computer you usually Sync with and Restore
http://support.apple.com/kb/HT1414
2) If necessary Place the Device into Recovery mode...
http://support.apple.com/kb/HT1808
Note on Recovery Mode.
You may need to try this More than Once... Be sure to Follow ALL the Steps... -
HT1212 My ipod is disabled and is connected to my computer but will not connect with itunes
My ipod has been disabled and will not connect to Itunes
Are you still holding the home button when you plug it in or do you let go?
You want to make sure that you turn it off, hold the home button and plug it into the computer BUT do not let go of the home button. Keep holding the home button until you get the itunes symbol and the cable on the iPod. -
My iPad will show up in my computer, but will not show up in iTunes.
I have windows 8 and the latest software of iTunes on my computer. When I plug my iPad in, it shows up in my computer, but it will not show up in iTunes. I have tried everything besides resetting my iPad from the troubleshoot guide on the apple website. My mom just got an iPad mini for christmas and iTunes will not recognize her iPad either. I don't know what else to do.
Device not detected in iTunes
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My iPod is stuck on a screen that shows me to connect to iTunes and it wont do anything else...What can I do?
Try:
- First
Connect to computer and restorer via iTunes
For how to restore:
iTunes: Restoring iOS software
If still problem
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try another cable
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
My ipod is not being recognized. I only get a picture of the itunes logo, and the charger. Can anyone help me.
http://support.apple.com/kb/TS1538
There have been some problems accessing pages on the Apple web site. If the hyperlink gives you a "We're sorry" message, try again.
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