IPod/Apple Support help
To much heartbreak, the hard drive in my 160GB iPod Classic appears to have failed.
It got really hot when it was syncing and now, as it it doesn't get past the apple logo when switching on.
I'm not looking for any fixes, I've tried everything (restoring the iPod, restoring it in disk mode, formatting it etc.)
Apple don't seem to make it easy for me to get in contact with them. I refuse to pay for repairs again, I refuse to pay £20 for a phone conversation. It seems that as it's out of warranty, i'm out of luck. What makes it worse is that this is the 3rd or 4th replacement i've had for my original classic, each time i've paid over £100 for repairs. I treat them with such care, this is a fault completley beyond me. I know I'm entitled to some consumer rights here.
Do you have any idea what I can do? Does anyone have a method from contacting support services alternative to this online system? Like an email address for Apple support or a number that doesn't require purchasing technical support or whatever.
Honestly, any help would be greatly appreciated.
I do not understand your problem. From your statement: "ipod itouch will recognize on my existing itunes account", t appears the iTunes sees the iPod.
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Problem with apple support , help me plz !! don't remove my thread plzz
hello all first of all please accept my apologies for my bad english language .I'm an American who lived outside of America since childhood. i hope you understand me . i am one of the apple fans that many times i contact with apple support team for solving my itunes problems, some of supports were great But on other side there are many employee in the apple company that they just give us some PREPARED answers without thinking about what i ask them !
i want to report my problem here to get rid of those useless persons and ofcourse those weak answers in the apple company. before of explaining my problem , let me tell you a short thread:
some months ago i bought one microsoft XBOX live CODE to charge my LIVE account , i bought that from a retail store at France. Code was redeemed before i buy that , that was obvious that seller had decide to scam me with a used voucher ! and he did not accept my words and he just needed proof. so i go to microsoft.com on support section then i start talking with online chat support
please help me to solve my problem , please tell me that how i can report some one on apple?
<Edited By Host>hi bleach i explain whole the story in the post 1 but the forum moderator removed that and this time he EDIT my thread.
i bought 3 iTunes code and i want to know the date and time of redeeming, this issue happened to me manytimes in the past and each time apple support answered me with the time of redeeming of the code.
but some times some persons in apple support they don't help me and they don't give me date and time of redeeming ! and they just give me some prepaid and Irrelevant answers.
all i want to say is that many persons in apple are useless really, and we have report their weak support.
yes you are right we are all users but what we have to do when a bad person support us on the apple ?
yourself just send me a link for this matter :www.apple.com/support/contact
what i have to do on that link ?
where i have put my complaint ??
hey peoples , many support persons in apple have no any Creativity to solve our porblems . what we have to do againts of them ??
many times apple support employees tell us "I do understand how important it must be for you to know the details, but I do apologize as I won't be able to provide any more details regarding your concern."
is it giving the date and time of redeeming so hard? Why he/she can't give me more details regarding my concern BUT others can do ?? -
I have a iphone 5.
I have noticed that when I do anything that could drain the battery, such as take a photograph, the iphone shuts right down and I get a picture indicating I have no charge and that I need to plug in and recharge.
Within 2 mins of doing this the battery indicates the same power level which it was when I started to take the picture, say 30%.
Do I have a battery or hardware or a software problem, if so is there a fix.You should get your phone checked by visiting an Authorized Apple Service Provider or Apple Store next to your place.
You can also contact Apple Support and talk to them. They can check the battery online.
You can also visit this page to do that: iPhone - Contact Support - Apple Support
Click on Apple Support, then on ->Battery, Power &Charging ->Battery questions and troubleshooting, and follow the instructions.
Also see if your phone could be part of the iPhone 5 Battery Replacement Program -
Will Apple Support help if I bought heir extended service plan?
I want to know if they will recommend a Apple Corporation tested Bluetooth headset that will actually work with the iPhone 4 with the 4.2.1 iOS installed?
Pete,
This forum isn't HP customer support. This is a peer-to-peer user supported forum. HP maintains no official presence on this forum. Any reply from a HP employee represents their own opinion and not that of HP's.
Here are the specs for your HP Pavilion p6653w Desktop Computer and here is the HP Pavilion P66xx and S56xx and HPE-4xx Desktop LWSEP you are refering to. According to the specs, this model was introduced on or around 06-Aug-2010 and came with a one year warranty. The one year Limited Warranty Service Enhancement Program for your computer became effective around February 2012 and would have ended several months ago. The affected serial number range is from xxx029xxxx to xxx042xxxx and number outside that range may not qualify for the extended warranty.
I see that your post was "escalated" by HP Forum Moderator "KittyK" to HP personnel for review. If anybody at HP can resolve your issue, it is going to be this team. Please keep an eye open for a private message within this forum.
Please send KUDOs
Frank
{------------ Please click the "White Kudos" Thumbs Up to say THANKS for helping.
Please click the "Accept As Solution" on my post, if my assistance has solved your issue. ------------V
This is a user supported forum. I am a volunteer and I don't work for HP.
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last month I begin having problem connecting to the itune store.from my PC, Have had apple support help but that did no good. Itune will not connect. Tried everything from the troubleshooter page but it did not help. It have been 4 month now. Anyone else have any ideals?
many thanks.
With those symptoms, I'd try the following document:
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Apple 5C voicemail doesn't work even after Apple Support
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Without know exactly what you did or what happened:
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Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
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If recovery mode does not work try DFU mode.
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For how to restore:
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If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
You can redownload most iTunes purchases by:
Downloading past purchases from the App Store, iBookstore, and iTunes Store
If problem what happens or does not happen and when in the instructions? When you successfully get the iPod in recovery mode and connect to computer iTunes should say it found an iPod in recovery mode. -
Hi my ipod classic has started making funny clicking noises and is telling me to go to apple support, any help would be appreciated
Many thanks
Mark connollyThe hard drive in it has failed and will need to be replaced.
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I have a disabled Ipad, niece tried to get one it, but disabled it, its been so long I forgot PW now, I've been trying to get I touch with Apple support for that last couple months with no success, but today for the first time in what seems like a millions million years, they responded, and they said to open or tap button below to test... lmao, how am I supposed to tap the button when I cant even get into my ipad, lol, grow a brain.
I had come to this site last month sometime, and asked the same questions, how do I restore my ipad? when I connect it to the laptop or iTunes, it says to turn off find ipad, someone from this site guided me to delete this option from icloud but it didn't work, I removed find ipad from the icloud, but it still says that or to remove it, I did, now what? what can I try? I've tried turning to Apple... They seem to not care about my problem, or haven't even tried to help. until today. but lol as stated above, I cant get into my ipad to tap button, if I can I wouldn't bother with this.
I bought the Samsung Galaxy S6 Edge, man I LOVE IT.... I Should switch oer to Samsung instead... at least, after I got my new cell, and when I tried to contact Samsung support to ask questions they responded with 5 miutes.how am I supposed to use my ipad to go to setting on icloud? when I can't get into the ipad. here's a pic, look at what it say to use (ipad).. I CAN"T
I cant post a pic.but it basically says:
"turn off find ipad using ipad, before you can restore." lol
am trying to get my ipad going, if I was able to use my ipad to go into icloud to turn off find my ipad, then, it would already be accessible. am tring to acess my ipad, if I can post a pic, am sure all you people reading this will make you laugh on the floor rolling around kicking your rears. -
My iPod touch 2g is disabled and I don't have internet acess to download itunes. Iit wanted to know if I can call apple support to fix it. Can anyone tell me what to do??
You will have to put it in recovery mode on a computer with itunes.
There is no other way at all. -
Today an Apple tech helped me 60 min ago. Although my wife and I have diff apple ID's, our music was mixing and syncin back and forth. The tech told me to create new comp user account for wife which I did. I wiped out everything on her ipod and signed in under her ID. When I tried to put it back I got a message that I couldn't download her purchased music for 90 days because there was another apple ID associated with my computer. Not sure wether that means mine or hers. What I am sure of is that I'm dead if I can't get her music back. Please help. Thanks, Craig
I can understand how that would be frustrating. If you created a brand new Apple ID for her, your Apple ID should not have been affected any more than anyone else's. They are as separate from one another as your Apple ID is from mine.
Since you just bought your MacBook Air, you can certainly contact AppleCare for this, and I encourage you to do so. They will straighten it out.
Until then, if you want to troubleshoot this on your own, sign in to your Apple ID here:
https://appleid.apple.com/
Click the blue "Manage your Apple ID" button. If it says it no longer exists or gives you other hassles, it's probably not worth your effort to pursue. Have Apple fix it.
Contact Apple starting with this link - never Google it: http://www.apple.com/support/
Navigate the pages as follows:
Under "Contact Us" click the blue "Contact Support" link
Click the blue "Get Started" button
Click "More Products & Services"
Click "Apple ID"
Click "iTunes Store, App Store or Mac App Store"
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Solved: New iPod nano 8g not seen in My Computer/iTunes after Apple Support
I received this iPod as a Christmas gift and it has taken months to get it working but I am happy to say I finally did. I wanted to post what I did to solve the problem in case anyone else is having the same issue.
Background Information:
- Windows XP operating system (I had to upgrade to SP 2 just for this iPod)
- Computer works fine with an older iPod nano
- New iPod nano would simply bring up the "Install Hardware Wizard" and always resulted in "Cannot Install Hardware"
- Nothing would show up in My Computer
- iPod would say "Connected, Eject before disconnecting" when it was connected
- Under "Services" iPod service was running & Started
- Under "Device Manager" iPod showed up under "Other Devices" with an exclamation/question mark for "iPod" (note: this did not show up under USB controllers)
What I Have Tried That Didn't Work:
- Downloading new iTunes. I did this a few times and ended up with 7.6.1.9
- Uninstall and reinstall iTunes and Quicktime
- Tried Install Hardware Wizard option to search for drivers in c:\WINNT\inf (or c:\windows\inf if that's what you have)
- Restarted computer several times and tried creating a new user in Windows XP
- Tried going to "Right-click-My Computer"-"Manage"-"Device Manager" and uninstalled any instance of iPod (under "Other Devices") and tried refreshing / re-installing
- Tried stopping and restarting the iPod service in "Services"
- Tried restarting iPod, resetting it, all those 5 R's and other Apple support docs online
- Tried finding answers in forums
- Finally today I spent a few hours on the phone with Apple Support, and after repeating everything in their self-help documents online, and it still didn't work, they said "Call Microsoft and tell them you have a driver issue" and that my new iPod needed some additional driver (which is why old iPod works but not new)
So that's where I left off this afternoon. I think I've seen people who haven't had much luck getting Microsoft support to help with iPod issues, so I continued searching online. I tried updating my Video driver from the Gateway.com website and that didn't work.
On the microsoft.com website, the best I could find was a registry change which told me to delete registry keys for UpperFilters and LowerFilters, which I didn't even have so I couldn't try.
Finally, here is the solution to what worked:
I searched for iPod - specific drivers, and on some random help forum - http://www.computing.net/hardware/wwwboard/forum/43267.html
You'll see they mention "usbstor.inf" which needs to be in c:\winnt\inf (or c:\windows\inf). I checked my computer and it was missing. Luckily, it was there on my work laptop which was also recently upgraded to Windows XP so I e-mailed it to myself (glad I didn't have to trust some one online).
I also followed his directions to add "usbstor.sys" from c:\winnt\servicepack files\i386\ to c:\winnt\system32\drivers.
Lastly, I saw some other usb*.inf and usb*.pnf files on my laptop so I decided what-the-heck, I'll grab them all since I only had usbvideo.inf, and thus I extracted the following into my c:\winnt\inf directory: usb.inf, usb.pnf, usbport.inf, usbport.pnf, usbprint.pnf, usbprint.inf, usbstor.pnf, usbtor.inf.
I restarted my computer and right away my iPod magically appeared in MyComputer and when I opened iTunes, it was also successfully there. Funny thing is, Windows Install Hardware Wizard popped up and I pointed it to that directory -- guess what, it didn't work. Apparently that doesn't matter. Every time I plug in my iPod now, I will just skip the "Install New Hardware Wizard" and go straight to iTunes.
I know this was lengthy but I thought I could save some one else hours of checking around--- just go look in your "inf" directory and make sure you have the usbstor.inf file!
Good luck!!!!Take a look at this link, http://support.apple.com/kb/TS1410
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We have a family of Apple products at home, and with every new one, we learn a new aspect of the Apple Life. After switching to iPhone 5S and struggling between some applications, I've decided it is time to upgrade rest of my older devices requesting an IOS Upgrade to 8.1.2 for weeks.
My older iPhone 4 didn't have an upgrade, which was not advanced enough anymore to carry a new software, this I understand. The upgraded iPod Touch and iPad Mini don't seem to have any problems with the recent changes so far. However, the older iPad (2) we had is messed up, just like many other people's as mentioned on the pages of these discussion groups. According to these user comments / complaints, it is obvious that upgrading to IOS 8.1.2 was not the right option to older version iPads just like it was not for iPhone 4; actually it shouldn't be an option in the first place.
On my previous problems with iPhone 5S, I've come to realise the practicality & functionality of the Apple Support system when contacted directly, instead of going through many discussion pages of people with same or similar problems where everybody is asking but just a few is replying. So, I wanted to give it a try to find a solution to my recent problems with iPad, but this time Apple Support pages replied with "Technical Support & Service Coverage are both Expired" message.
First, I did not know that Apple supported its users personally, and I loved it. Maybe this is because I didn't have previous problems with my old iPhone and iPad. Especially the Apple Support - Chat option I preferred, where I got help step-by-step from Apple operators. And then, I did not know that this service support was only for my devices until an expiration date, and this did not please me much.
Can anyone enlighten me on how to receive any response from Apple about what to do with problems of an old Apple device?And as far as paying for phone support, here are a few tips:
If you call your carrier first and then they route you to Apple, you usually don't have to pay for phone support.
If you are talking to Apple and they ask you to pay a support fee, ask if you can get an exception this time. That usually works once, but they keep track of the times you've been granted such an exception.
If you still end up paying the support fee, that fee only applies if it's not a hardware related issue. In other words, if it can be fixed by just talking over the phone and following Apple's instructions, then the fee applies. But if your device is deemed to have a hardware failure that caused the issue, then the fee should not apply, and you can ask for it to be waived after the fact.
This forum is free, and almost all of the technical support articles the Apple tech advisors use are available on this website. Literally 99% of what they can do over the phone is just walking you through the publicly available support articles. In other words, you're paying the fee to have them do your research for you. It's like hiring a research consultant to go look stuff up in the public library so you don't have to. You're capable of doing it; you'd just rather pay someone to do it for you.
It's like Starbucks. You know how to make coffee. Everyone knows how to make coffee. And Starbucks coffee isn't any better than what you could make at home for far less. But you want the convenience. So you're really paying a convenience fee. Milk is more expensive at 7-Eleven than it is at the grocery store... because it's a convenience store.
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