I am suspicious that qualified repair service of Apple with name Lydia in Turkey stole my parts in iPhone

Hi everyone!
I bought my iPhone 5 from Covent Garden Apple Store in London. I am still keeping the receipt with me. Due to my problem with sleep wake button, i would like to have repair service and i found out that it is in the change program. For this reason i gave my phone to Lydia Service in Ankara in Turkey. I left my phone in the repair service and later they called me and informed me that my iPhone was opened before and two screws holding my iPhone screen are missing. I didn't give my iPhone before to any repairman and it was opened first time by Lydia Service. They refused to repair it, because due to opening of my iPhone before, took out my phone from the change program. Now there is no warranty. I really ****** of as my iPhone was opened by them first time.
I am suspicious that one of the guy from this service made some mistake and by lying to me, he try to save himself. Even i am suspicious that he stole some parts from my iPhone. I opened a ticket in Apple support. The Apple support guy told me to give my phone back to Lydia service again. I refused since two screws  are missing and i would not like to lose other parts of my iPhone. I am not thrusting Lydia service in Turkey any more. I provided my phone to another service and they took photos to send to apple. At that time the guy who is taking care of my case went to vacation without providing the contact detail of the person replacing him. Finally i find the replacement employee's contact detail, but he is not responding. My iPhone is still not with me. No one is responding from Apple.
First, As a customer who can protect me from this kind of people in Lydia Service? Lydia service opened the case of  my iPhone  and they are saying two screws are missing which means for me that they stole them and they took it out from the warranty.
Secondly, why this customer support for Turkey is not responding although i have an open  ticket in their system. Why they don't have quality of control in their support system? I really ****** off. I don't know how to solve my problem, is there any way to escalate the issue? Any advice is more than welcome.
Ps: Also there is a possibility of assembling my iPhone without these two screws during the production phase which is unlikely to happen.
Thanks in advance.

This is a user to user forum.
I have noted herein a number for Apple Customer Relations for you to try.
Apple Computer Customer Relations: (800) 767-2775
Avoid the rude language when dealing with them. It will get you better results.
Good luck!

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    I do however, have one question for them.  If I am correct, the Palm TX warranty is one year.  However, I only had the original device since September, and the refurbished unit only has a 90 day warranty on it.  Am I still entitled to the remainder of the warranty on the original unit on the replacement unit? I do not want to reset the clock completely on the warranty period. That would not be fair. What is fair is retaining the remainder of the warranty on the replacement as if it were the same unit I sent in.  Any responses with some clarification are welcome on this thread.  Otherwise, I hope to be posting some time in the next day or two that I have my TX back in my possession in perfect working order.
    UPDATE: Answered my own question. Found a link on the forum to warranty terms I had not previously seen. Terms read as follows:
    EXCLUSIVE REMEDIES 
    Should a covered defect occur during the warranty period and you notify Palm, your sole and exclusive 
    remedy shall be, at Palm’s sole option and expense, to repair or replace the product or software. If Palm 
    cannot reasonably repair nor replace then Palm may, in its sole discretion, refund the purchase price 
    paid for the product. Replacement products or parts may be new or reconditioned or comparable 
    versions of the defective item. Palm warrants any replaced or repaired product, part, or software for a 
    period of ninety (90) days from shipment, or through the end of the original warranty, whichever is 
    longer. 
    (In otherwords, yes the warranty is honored through the one-year period. Fair enough for me.)
    I hope my digging around gives an answer to other users who have the same question. 
    Post relates to: Palm TX
    Message Edited by Dukestraveler on 12-18-2008 01:21 PM
    Message Edited by Dukestraveler on 12-18-2008 01:30 PM
    Message Edited by Dukestraveler on 12-18-2008 01:31 PM

    anyone seeing airborne with a fedex url and in the USA go to dhl-usa.com and input ur shipping number or go to packagemapping.com for details..
    Post relates to: Palm TX

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