Ipod nano 1st Gen replacement program error

Hi!
I'm having the same error in every try. I introduce the serial number, my Apple ID and password, my address and when I press "Continue" I always get next message:
We're sorry, there was a problem processing your request.
Please try again in a few minutes or return to the Apple Support site.
I have tried several times every day in a week from different computer windows or mac and always get the same error.
Anybody knows something about this?
Thanks

Its now October and Im still getting the same error as I did last year.... anyone know whats going on? I would really like to get a replacement of my nano.

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For the iPod nano 1st gen replacement program what generation of iPod nano will it be replaced with?

For the iPod nano 1st gen replacement program what generation of iPod nano will it be replaced with?

8GB. Nice little unit when used by itself. BUT don't even think about connecting to any docks or other third party interfaces 'cause IT AIN"T GONNA WORK RIGHT!
Both of my Pioneer car stereos have the same problem with both of my 6th generation iPod Nanos:
The first time you connect the iPod, the radio recognizes the it and works. BUT THE NEXT TIME YOU TURN THE RADIO ON THE DISPLAY FREEZES. The only way to get it working is to disconnect the dock connector from the iPod and reconnect it. THIS ***** AND IS NOT THE WAY THESE UNITS BEHAVED WITH MY 1ST GENERATION NANO. Both of my new 6th generation ipods have been restored (several times) and have the latest firmware which, as of this writing is 1.2 and still the problem persists.
My two Pioneer car stereos that don't work right with the iPod Nano 6th generation:
Pioneer DEH-P4900iB
CD-i200 iPod cable for above
Scion XB iPod enabled head unit T1808
I've made an AppleCare adviser aware of the problem but I doubt that this information will ever make it to engineering so I don't have much hope that this will ever be fixed.
I would suggest that all 6th generation Nano users check it's compatibility with any third party interfaces they have and report their findings on this discussion board. Perhaps we can get Apple to FIX THIS SERIOUS PROBLEM.
Apple are you listening??

I am from Germany. I have a Question to the iPod nano 1st gen replacement program: Can I upgrade to Ipod touch 8GB? The new Ipod nano Generation is too smal for my hands

I am from Germany. I have a Question to the iPod nano 1st gen replacement program: Can I upgrade to Ipod touch 8GB? The new Ipod nano Generation is too smal for my hands

Hello! Not a problem, because you will get a Ipod Nano 1st generation as a replacement, not a new / latest generation.

IPod Nano 1st Gen Replacement Program Problem

I recently sent my iPod Nano 1st Gen off for the replacement program.
I wanted to make sure I would be receiving a refurbished 1st Gen back, not one of the latest gens, so I called Apple Care to confirm this.
I'm really fond of the 1st Gen and would like to keep it as a collectors item, plus mine was in relatively good condition as well (And absolutely love the scroll wheel).
The woman I spoke to at Apple Care assured me that I would receive a refurbished 1st Gen iPod Nano, she was very clear on this.
I sent off and just received a box in the mail with replacement. To my dismay, they replaced it with a 6th GEN.
I don't want to sound ungrateful, and I do appreciate Apple keeping up customer service even for old Apple products.
But I specifically asked if a 1st gen would be returned to me, which was not the case.
I called Apple care again today, and they said they didn't have the stock and provided me with whatever they could.
Had I been told there was a chance I wouldn't receive a refurbished 1st gen in return, I wouldn't have sent it off in the first place.
Can't be too upset with Apple, but not particularly happy. Any advice would be appreciated.

I just sent a request for the shipping materials today, and if I get back a refurbished 1st generation nano, I'll be more than happy to trade it for your 6th generation

Ipod nano 1st gen replacement program in egypt?

I read on apple web site that there is a replacement for the ipod nano First gen http://www.apple.com/support/ipodnano_replacement/
so i checked the online service Egypt is not one of them so i searched for the premium resellers as I read on the page.
the ipod is eligibal for replacement.
I contacted the first store "ishop" http://store.ishop.com.eg/index.php?xlspg=contact_us , they told me they don't know about it.
so I called the second store "Bestbuy" http://www.bestbuyegypt.net/p/page.aspx?p=contact_us , they told me yes we know about it and they sent apple a mail to know about it because they dont know who is going to pay for the replacement and i quote "Is it going to be the customer who is going to pay for the new product or the store or Apple".
so i called a third store "trade line" http://www.tradelinestores.com/pages.php?pageid=5 , they told me "in egypt we dont do any replacements".
so what shall i do?? i contacted apple in the us and told me there is nothing to do but to go to apple resellers. And this is what i did and told him.
please help

Me too Mr. a.sokkary i found the same response from version mega store
can any one from apple help us through this >>
My Ipod serial number is YM602E09TK2
please reply dear APPLE

Apple ipod nano 1st gen replacement program

Hello
I read about the problems and the program online and applied and was found that my nano is part of those affected.
Received confirmed email that a package was being sent out but i applied on sun 13th november and have not received
this package for this whole week, Apple said to expect it with 2 business days. If i have not received the package within the expected time
stated how can i send it back within the 10 days time limit they've placed to resend the nano to them?
Does anyone know what mail service they are using to send the nano replacement package out to customers in the UK?
I'm guessing it's probably royal mail (-_-)*
What is the best thing to do, as i don't want to keep a ticking time bomb around the house, and the email is sent from don't reply address?
So there is no way to contact them from my personal replacement status page, hence why i have posted here for any advice please?
Thanks in advance

I sent my ipod around nov 20th and they received in on the nov 24th and today on december 20th i received an email saying they are sending me my replacement and they gave me the serial number for my new ipod
so i decided to register the serial number and it turns out that the ipod replacement is the 6th generation
I REPEAT YOU WILL GET A 6TH GEN. IPOD NANO!!!
I'm not sure what size but probably 8 gb

IPod nano (1st generation) Replacement Program

Hello,
Back in 2012 I requested a replacement via the iPod nano (1st generation) Replacement Program. Apple sent a return envelope but I ended up damaging it by opening the packet with scissors (d’oh!).
I’ve just remembered about the programme and tried to request a replacement again online, but get the following error message ‘This serial number has already been submitted for this program.’
Is there a way of contacting Apple via email (rather than phone), or is there another way for me to make the request again?
Many thanks

You will have to call them unless they provided you with an email during your first request.

Hi I was just wondering, if my iPod nano's serial number says that it is eligible, but its screen is not working, am I still eligibile for the iPod nano 1st gen replacement?

Hi I was just wondering, if my iPod nano's serial number says that it is eligible, but its screen is not working, am I still eligibile for the iPod nano 1st gen replacement?

Yes. They'll still replace your iPod. Several users have indicated that they have returned damaged iPods and were still given a replacement iPod.
B-rock

IPod nano (1st generation) Replacement Program do i get a new ipod or only a new battery?

iPod nano (1st generation) Replacement Program: do i get a NEW ipod or only a new battery?

Finally got a message stating my replacement has shipped. Been pending since 12-2. Looked up the new serial number givin to me in the email and it's a 6th generation model!! Confused, thought we were getting Gen1's??...Don't really care for the new design, but oh well, pleasantly surprised by this!!

IPod nano (1st generation) Replacement Program. Isn't it available in Thailand?

I went to AASP and they told me that my nano 1st gen can only be "exchange" with 3800 THB (~$123) fee. But I've check my S/N with online replacement site by using US and Australia as my location and it bring me to address registration page. So, How can I know if my nano can be replace for free or not.
P.S. AASP's front desk and other authorized reseller shop employees seem not acknowledge about this program, thus it make me feel if I can trust their words or not.

Yes.
B-rock

Apple may charge $100+ just to look at iPod Nano (1st gen)?

I got the iPod Nano 1st gen replacement program email. My nano hasn't been working for quite some time, even when I plug it in to my computer so I figured this would be a great deal. I typed in the serial # online and Apple emailed me saying "Our initial diagnosis indicates that because your product replacement will likely be covered by the warranty, an AppleCare Protection Plan, or another Apple repair or exchange program, there should be no charge to you for the service performed. If we have questions or concerns regarding the repair coverage, we will notify you"
After reading further into the email, it says that Apple might charge a diagnostic fee of $100 if the problem isn't battery related (*** kind of rip off is that?!). I'm pretty sure the battery is gone, but I don't know if I am willing to gamble $100 on it. I payed $200 for it in spring/summer 06 so it fits the Replacement Program criteria. Do they just expect people to be cool with the fact that they could be charged a bill for it? I know thewarranty is long gone but ****...makes me more skeptical about buying anything from Apple again. Should I send it in or just throw it away?

see my thread about this..
called the 800# about the same issue you have.
see below:
***UPDATE****
Spoke to APPLE SUPPORT
They said that they are asking for these nanos as part of a replacement program.
They assured me that the fee does NOT apply
Replacements may be refurbished models
Look for APPLE to provide updated customer communication
thanks

Ipod Nano 1st Gen Recall

So i requested a Ipod Nano 1st gen replacement because i have one for the replacement program. How long does it take for the New ipod to arrive? If you did the replacement how long did it take?

I got email today from Apple telling me that my replacement Nano its on the way. They gave me a serial number for new model. I checked online and its a 1st gen Nano, not newer version what some people were hoping for. To be honest I love 1st gen design, and if I get another 5 years out of it with new battery then happy times. 

Is my Ipod Nano(1st Gen) an affected Ipod Nano that is eligible for the Replacement Program ?

My Ipod Nano (1st Gen) was produced in 2006 during week 06 of February.
It states here:http://www.apple.com/support/ipodnano_replacement/
that "Affected iPod nanos were sold between September 2005 and December 2006."
I don't recall which year I brought mine...
If I send it in and there is nothing wrong with it, I will be charged diagnostic fees and such. I want to make sure it IS indeed an affected nano before I send it in to avoid the fees and the hassle.
Thank you in advance for your help !

It should be included unless you already had the battery replaced by them for some reason. They won't ship you the box unless the serial number matches a recalled model and they won't charge you if something is wrong, they will just ship it back to you. You will get a 6th generation nano in silver, not a 1st gen.

Which ipod will be given in replacement to ipod nano 1st gen 2014?

Hie
Can anyone tell me which ipod nano will be given in replacement to ipod nano 1st gen?
I have a ipod nano 1st gen and I want to replace it
I live in India
Thank u

Sorry, but India is not listed > Apple - Support - iPod nano (1st generation) Replacement Program

Nano 1st generation replacement program link not working

I have an Ipod nanno first gen and recently saw the recall. when i go to the https://supportform.apple.com/201110/ link it either doesn't load or takes me to another replacement program page for another product. i would like to see if my ipod nano 1st gen qualifies for this recall but it won't let me, does anyone know why or another way to do this? there are no apple stores near where i live.
Thanks, eddie

Give Apple a call.

Ipod nano 1st Gen replacement program error

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