Ipod Nano won't sync anymore

Hi - I have two identical Nano Ipods. 3rd gen 8GB. Both don't sync anymore since I downloaded latest itunes software. When I do a diagnostic check I get under device connectivity issue: "no ipod, iphone or ipad found" - nothing happens when I plug either of them in. However, if I plug another ipod in - a newer one - (not mine, someone else's) everything works fine. Computer and itunes recognizes the device. I have done everything imaginable to fix this problem, going through the step by step process from Apple support. To no avail. Thanks in advance if anyone can help.

Do you have any other devices connected via USB? Or have you previously installed other USB peripherals and drivers on that laptop?
Answer: No.
So when you plugged the Nanos into your friends computer, did you use the same cables as you do with your own PC or did you use your friends?
Answer:  We used his cable. However, when he plugged HIS newer ipod into MY computer he used MY cable and his ipod was instantly recognized, after an automatic download of the correct driver for his device.  I have tried several cables. It is not a cable problem.
Note:  My friend is also my husband so his office in the next room. He has a Mac. I have a 2 year old Dell Inspiron with Windows 7. We have tested this numerous times. His ipod works on my computer. My ipods work just fine on his computer.  My computer recognizes his ipod but won't recognize mine no matter how many drivers we uninstall and reinstall.
Can you post the results of the Device Connectivity Test?
Answer: I will try to do that later - I have to go to work  now.  All I have now is what I saw on the screen which was the same thing: "no ipod, iphone, ipad found".  Thank you SOOOOO much for trying to troubleshoot this annoying issue.

Similar Messages

  • IPod nano won't sync in new laptop

    Hello everyone,
    my 6th generation 8GB iPod Nano won't sync in a new Windows 8 (not upgraded to 8.1) laptop. iTunes recognizes it and is able to enable disk use but will not sync the music. The computer also recognizes it. It just won't sync, when I press the sync button it seems as if it is going to sync but it stops after a few seconds without synching or changing anything. I already uninstalled and installed iTunes and restarted the laptop and the problem is still there. Also I wonder why iTunes doesn't say that the iPod is synched with another library and if I want to sinc it with the new one since the music my iPod currently has comes from an old laptop that doesn't work anymore so that's why I have my music now in this new computer, but it won't sync and it's frustrating. Any advice? Thank you.

    Type "ipod not recognized in itunes" into the search bar at the top of this page by "Support"

  • I downloaded the latest version of itunes and now my ipod nano won't sync.  The sync process appears to be locked up on the 2nd song and will not continue to sync.  I unchecked the 2nd song so a different song would be 2nd, no benefit; reset my ipod nano;

    I downloaded the latest version of itunes and now my ipod nano won't sync.  The sync process appears to lock up on the 2nd song and will not continue to sync. I let it run all night the first time and it never went past the 2nd song.  I unchecked the 2nd song so a different song would be 2nd, no benefit; reset my ipod nano; shut down laptop and restarted a different time; shorted the number of songs to sync; all without benefit. 

    When you connect your ipod up to the computer. It should show the device, usually with the name of the device, in my case 'jordan's ipod'. This should be on the row which shows 'songs', 'albums' e.t.c on the far right. There when you click on it it should go to a different screen showing a picture of your ipod along with two buttons - Update and Restore. Click update and it should take a 2 mins while your ipod is updated to the latest version of Ios.
    After updating te ipod see if there is a change in results.
    PS: make sure the device is active while syncing so keep tapping the screen.
    Sorry for any incorrect info, i have an ipod touch, but i've had experience with an ipod

  • Ipod nano won't sync podcasts from iTunes after I "Restored" the ipod.

    iPod nano won't sync podcasts from iTunes after I "Restored" the iPod.

    If you've read the Technical Specification you will find that the nano can only use Firewire for charging, not for syncing:
    http://www.apple.com/ipodnano/specs.html
    "Charging via USB or FireWire to computer system or power adapter (sold separately)"
    So you can rule that out.
    Have you tried the 5 R's?
    http://www.apple.com/support/

  • IPod nano won't sync; dreaded "duplicate file" message

    Suddenly, my old but heretofore functioning iPod Nano won't sync radio podcasts. Gets the "duplicate file" message. I have tried resetting multiple times; reinstalled iTunes, changed the port, checked for plug-ins (no iToner) etc. Ran diagnostic; it fails the device sync test, saying no iPod touch found.
      I have seen some other complaints about this.
       Is there a solution? I have done most of the troubleshooting steps but did not restore iPod to virginity (hoping to avoid reloading songs onto it).
    Thanks in advance for any help.

    If you've read the Technical Specification you will find that the nano can only use Firewire for charging, not for syncing:
    http://www.apple.com/ipodnano/specs.html
    "Charging via USB or FireWire to computer system or power adapter (sold separately)"
    So you can rule that out.
    Have you tried the 5 R's?
    http://www.apple.com/support/

  • Ipod Nano won't sync to my itunes:(. Help!

    For some reason my ipod nano won't sync with itunes.
    However my ibook does reconize it when I use my usb cord.
    Do I need to purchase a firewire for it to sync with itune?.
    HELP:)

    If you've read the Technical Specification you will find that the nano can only use Firewire for charging, not for syncing:
    http://www.apple.com/ipodnano/specs.html
    "Charging via USB or FireWire to computer system or power adapter (sold separately)"
    So you can rule that out.
    Have you tried the 5 R's?
    http://www.apple.com/support/

  • 2nd Gen iPod Nano won't sync

    My stepson's 2nd Gen iPod just won't sync.  It behaves normally in iTunes and doesn't cause any problems or symptoms with the computer.  Made a playlist and selected it to only sync to that playlist, shows that everything is fine, click sync- nothing happens.  I went through every step on the website's troubleshooting pages- reset the iPod, restarted the computer, tried it on different USB ports, and reinstalled the latest version of iTunes.  I tried to restore it and it went through the download process untill the end when a window popped up saying "error downloading software".  I'm at a loss and feel bad for him because this was a Christmas present from a family member and now it won't work : /  Any more experienced users have any ideas?  I called tech support and they said they couldn't help me unless I paid the $29.99 fee because this iPod is too old for a warranty >: /

    You get this problem when the option 'Sync Music - Selected playlists' is being used to sync your iPod. If the playlist selected is deleted from iTunes the iPod no longer has a location to sync from and you get an error. (Syncing selected playlists by the way is a useful setting to use when the iPod is smaller than the iTunes library). However you can make a new one or make use of an existing one.
    Open iTunes and create a playlist to update your iPod from, call it -My iPod for example (the dash will position it at the top of the playlists in Sources). You can make it a smart playlist that picks the songs for you or just a normal one and drag whatever content you want to have into the playlist. If you are making a smart playlist limit it to just less than the size of your iPod (for example 3700MB for a 4G iPod Nano. Now connect your iPod and when it appears in the Source list click on the iPod icon to bring up the preference tabs in the main pane. Go to the Music tab and choose Sync Music and the Selected playlists radio button. Choose the playlist you just made from the selection and click Apply. You can also sync from any existing playlists by choosing the same setting, you just need to make sure that the size of the playlists don't exceed the capacity of your iPod:
    lost libraryHow to create a Smart Playlist with iTunes
    Syncing Music to iPod
    To make a random playlist go to File>New Smart Playlist.
    Uncheck "Match the following rule"
    Check "Limit to" put "3700" in the number box, choose "MB" from the first list box, choose "Random" from the next list box. Check "Live Updating"
    When you want to change the selection in the smart playlist just delete everything in it and it will add a new selection. When you want to change the normal playlist just delete out what you don't want and drag in a new selection.

  • 6th Gen iPod Nano won't sync to Powerbook G4 1.5 Ghz PowerPC iTunes 9.2

    My iPod classic bit the dust so I bought a new iPod Nano 6th Gen. My Powerbook G4 1.5 Ghz PowerPC can only run iTunes 9.2. From what I can tell this new iPod Nano won't work with my Powerbook, which is hard to believe since my old school iPod from the early 2000s worked great until I dropped it and it split in half.
    My iPhone 3Gs syncs fine so it is incredibly annoying and disturbing that a new iPod Nano 6th gen. won't sync.
    If in order to get this iPod Nano to work with my current system I'm required to upgrade my iTunes from 9.2 to 10 then I need to upgrade my OS from OS 10.4.11 to OS 10.5 which requires that I upgrade computer by purchasing an entirely new laptop then I might just have to revert to my old school Sony DiscMan.
    My iPod Classic 2nd gen. worked great until it broke and my iPhone Gs syncs great, so I can't believe that this new iPod Nano 6th gen. won't work without a simple fix.
    Come Apple, don't fail me now.

    Your problem is completely different from the original post. The OP could not run the correct version of iTunes on their older computer. You're much more likely to get the help you need by starting your own thread with a properly descriptive subject line.
    If you need instructions on how to start a new thread, see this link:
    http://discussions.apple.com/ann.jspa?annID=650
    Best of luck.

  • IPod Nano won't sync after iTunes update to 11

    My 5th Generation iPod Nano will not sync to iTunes 11. I am running iTunes 11.0.1, on an one year old iMac running on an Intel Core i5, running MacOS X 10.8.2 with 4 GB of memory. Now that we got that out of the way-- I use this iPod daily. Once I updated to iTunes 11, synching has been sporatic. Once I plug the iPod in, iTunes opens like it should, however the iPod never appears in the iTunes window, only in the Finder. I have done the following:
    ejected the iPod from the Finder window and then unplugged it, and reattached the iPod.
    Quit iTunes and restarted, reStarted the iPod by toggling the power switch and holding the Menu/Select buttons until it restarted.
    Rebooted my computer
    Restored the iPod nano
    Results are the same. Sometimes it will sync, after an extended period of time, without reason. Once I eject and need to reconnect the device, I am unable to get it to sync. Sometimes I have ended up with a spinning beachball and have force quit iTunes and sent a report and a description, but Apple doesn't seem to have come up with an update yet.
    I can tell you this-- I have not seen an iPod that would be a suitable replacement for this one-- I love not having to look at the screen to operate it's simple controls, and it is the perfect size.
    I can also tell yo uthis-- The new suprise user interface on iTunes 11 is clunky and requires too many steps to maintain my playlists. Do not like it.
    Suggestions?

    Hey hirsty!
    I have a link for you here that can help you troubleshoot this issue:
    Apple - Support - iPod nano - iTunes Troubleshooting Assistant
    http://www.apple.com/support/ipodnano/assistant/itunes/
    That link will help you through some steps that will help you resolve this issue with your iPod nano syncing. Thanks for coming to the Apple Support Communities!
    Regards,
    Braden

  • 1st Generation iPod nano won't sync

    I've had my first generation iPod nano since April of 2006, and I've only had pretty minor problems with it.
    Last year I hooked up my iPod to a new computer, and synced my music just fine. The next day when I tried to add new songs, it deleted my entire library. I restored the factory settings and bought new songs.
    Last week I used my sister's external hard drive to put some of her music on my iPod, and it accepted them and kept working fine. A few days ago I tried to add more music from her xHD onto my iPod, and ended up with an error message like this:
    "your iPod is corrupted and needs to be either restored to factory settings, or disconnected and reconnected."
    I removed and re-connected my iPod, and it deleted all the songs I had acquired off of the xHD. Now when I try to add music it says, "Attempting to copy to the disk has failed. Unknown error occurred (-69).
    How can I add more music to my iPod? I really don't want to reset my iPod just because it has so much valuable music and it's already cost me so much to acquire this much. It's only synced with one computer, and unfortunately my computer doesn't have a CD burner.
    PLEASE HELP!

    Is your sisters xHD connected to your PC permanently? I suspect not, and I also suspect that your iTunes install isn't set to copy the files over when you add new music to iTunes.
    You need to go into your iTunes settings and tell it to keep your music library organized ( it will copy all the music to your default directory) and to copy music when adding to your library.
    Otherwise it just makes a pointer to where the music is when you add it, and if that is an external hard drive it won't be able to sync when that drive isn't connected.
    You don't need to burn to back-up your music - resetting your Nano won't delete the music from your hard drive. But, you should copy it to either an xHD or another location on your HD as a temporary measure.

  • Ipod nano won't sync games i bought off of itunes HELP

    I downloaded two games from the itunes store for my ipod nano 4th generation. Its brand new, but it won't sync the games I bought. I went to the games tab and allowed it to sync. It keeps telling me my computer is not authorized( it is) so I authorize it and it tells me I am already authorized. I have restored my ipod to try and fix it but to no avail. I got the ipod for christmas it is brand new. please help i have tried everything listed in the discussions.

    I just figured it out you have to plug in your iPod and when the little icon appears in the toolbar on the left click it now you should see the screen with a pic of your iPod and the thing that says check for updates and restore.....now look above the pic of your iPod up where the tabs are and click the one that says games then click the box that says sync games then click the box that says selected games now chose the games you want to sync and click the apply button in the bottom right corner and it will sync your games... Ur Welcome

  • 7Th Gen Ipod Nano won't Sync

    My Girlfriend got a Brand new ipod nano fior chriistmas when we first tried to set it up itunes did not recognize the device, so we updated itunes to the lastest version and alas it recognized the device. unfortunately it would not sync i updated the ipod software through itunes without an issue, but it still will not sync when ever i try to sync, it flashes in the status bar for hardly even a split second and then it's over i've checked the properties to everything i can think of i've restarted quite a few times including factory resets. i don't know what is wrong or what i'm doing wrong any help would be appreciated

    Same prob here.  My new iPod Nano, 7th generation won't sync to my existing iTunes Library.  My previous ipod syncs fine. Here's what happened. I connected my new one using USB port on my PC (os Windows 7).  I then followed the onscreen instructions. I registered it, and updated the iPod software, and then I got to the sync step.  I pressed the sync button several times and it would not sync.  I did not get any error message. The iPod does appear not on the left hand pane. ( I think that was version 10) It does appear on the RIGHT side as my "ipod 16GB" (My old ipod was 8GB).
    Any help would be greatly appreciated!

  • HELP!  My iPod Nano won't sync with iTunes on the computer!  What do I do?

    I have an iPod Nano 6th Generation.  I have purchased and downloaded three songs from iTunes.  The iPod and the computer won't sync with each other!  What do I do?  Please help!  Thanks!

    Try:
    iTunes for Windows Vista or Windows 7: Troubleshooting unexpected quits, freezes, or launch issues
    (it includes a link for XP)
    iOS: Troubleshooting backup issues in iTunes

  • My new ipod nano won't sync with my new itunes?

    I have purchased a new ipod nano and for some reason it won't sync with my itunes.  Please help

    Make sure the Enable disk use option is NOT ticked from under the iPod's Summary tab in iTunes. If you do have to remove this tick mark, be sure to hit the Apply button in the lower left hand corner of the window in iTunes to update the changes to your device. Then try restoring it again.
    B-rock

  • Mom's iPod nano won't sync with my itunes?

    I've got my ipod and iphone syncing to my computer's itunes fine, but when I plug my mom's ipod nano (5th or 6th gen) into my computer it won't sync my music onto it. No error message, just every time I unplug it there is no new music. She's got some music that came on the ipod already so I'm not sure if I need to delete that or what to make it sync with my itunes. Itunes recognizes it and I can see what's on it, it just won't sync. Thanks!

    Hi Charlie,
    Thanks for using Apple Support Communities.  If your iPod nano isn't actually completing its sync, I would put it through this troubleshooting assistant:
    iPod nano (3rd generation) Troubleshooting
    http://www.apple.com/support/ipod/five_rs/nano3gen/
    Try syncing again after each suggested step.
    Cheers,
    - Ari

Maybe you are looking for