IPod Touch 4th gen is disabled

Hi, My teenaged daughter lost her iPod at school but it was turned in 3 days later. The screen says "iPod is disabled / Connect to iTunes" so it looks like someone tried  putting the wrong passcode in too many times and got locked out. While we are happy to have it back, she has never synced it to a computer and did not have iCloud turned on. Looking at Apple Support, it says we have to erase it to get it to work again, and to do it remotely through Find My iPod, which we think we did. BUT the erase won't take place until the iPod is connected to the Internet and of course, she can't connect it to the Internet because it is disabled! Am I missing something, or are we in a Catch-22?? Hoping to solve this in the community as we can't get to an Apple store for a while. Thanks in advance for any tips!

The iPod only has to be connected to a computer running iTunes, not the internet.
You need to restore it using the recovery mode as described in http://support.apple.com/kb/HT1212 and it may take more than one time to succeed.

Similar Messages

  • My iPod Touch 4th gen is disabled for 22,000,000 minutes. I remember the passcode, and I can't restore.

    My iPod Touch 4th gen is disabled for 22,000,000 minutes. I have looked all around the Apple support communities and I always find the same "solution", which is to put it into DFU or recovery mode and restore from a backup. Here's my problem: My computer crashed awhile back and I had to completely start over from scratch. So, unfortunately, a backup of my device no longer exists on this computer or any other computer.
    Is there any way I can simply get rid of the disable? I remember my passcode, so that isn't a problem, all I need is to be able to input my passcode.
    Or, do I absolutely have to restore to factory settings, and lose all my data?
    By the way, I hope it does not matter, but I can't remember the IOS is was last updated with.
    Thanks.

    Disabled
    Place the iOS device in Recovery Mode and then connect to your computer and restore via iTunes. The iPod will be erased.
    iOS: Wrong passcode results in red disabled screen                         
    If recovery mode does not work try DFU mode.                        
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings        
    For how to restore:
    iTunes: Restoring iOS software
    To restore from backup see:
    iOS: How to back up     
    If you restore from iCloud backup the apps will be automatically downloaded. If you restore from iTunes backup the apps and music have to be in the iTunes library since synced media like apps and music are not included in the backup of the iOS device that iTunes makes.
    You can redownload most iTunes purchases by:
    Downloading past purchases from the App Store, iBookstore, and iTunes Store        

  • Ipod touch (4th gen) is disabled and stuck on "recovery mode" and i keep reciving "error 3259" connetion time out when i restore. what should i do?

    hello, i left my ipod touch connected overnight to my playstation3 to charge and the next morning i woke up to find the ipod disabled. i put it on recovery mode and tried to restore it, but everytime itunes downloads the file, a windows pop-up appears saying "network connection timed out error 3259" and now my ipod is stuck on recovery mode. what should i do ?

    You posted in the iPad forum instead of the iPod forum. I'll request that Apple move your post.
    iOS: Not responding or does not turn on
    http://support.apple.com/kb/TS3281
    iOS: Resolving update and restore alert messages
    http://support.apple.com/kb/TS1275
     Cheers, Tom

  • My ipod touch 4th gen is disabled say connect to itunes someone changed my password how can i fix it or how do i do a master reset?

    how can i fix it

    Shut down your device, connect it to your PC or Mac and boot it in DFU mode. In iTunes, select your iPod and press Restore

  • HT201263 Having trouble forcing a reset on a disabled iPod touch 4th gen

    My sons iPod touch 4th gen is disabled as he forgot his pass code. I have tried to force a reset but the iPod has never been synced before with any pc it comes up with error asking for pass code. What can I do?

    Use any computer with iTunes and Restore as new.  Since it has never been synced, he will lose all of his data.

  • Daughter's iPod touch 4th gen is stuck in recovery mode, won't turn on after I restore it, please help...

    My daughters iPod touch 4th gen is STUCK. Somehow it was disabled because of too many password attempts (my younger daughter was pushing numbers). I connected it to iTunes, did the press and hold power button + home button, then let go of sleep button. iTunes recognized it, gave me the option to restore it and did its thing. Here's the problem, now it won't GET OUT of that mode. After the first attempt, it wouldn't power on after I disconnected it from the computer. So I hooked it up again, and it says its detected an iPod in recovery mode and offers me the same "update & restore" option it did originally. Now what??? Please help. My daughter just got this two weeks ago for her birthday.

    Try:
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try on another computer
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar       
    or
    Maybe:
    Restore loop (being prompted to restore again after a restore successfully completes)
    Troubleshoot your USB connection. If the issue persists, out-of-date or incorrectly configured third-party security software may be causing this issue. Please follow Troubleshooting security software issues. .
    Next try placing in DFU mode and then restoring.
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    Then try restoring on another computer.
    Last, make an appointment at the Genius Bar of an Apple store.
    Apple Retail Store - Genius Bar

  • New iPod Touch 4th gen. cannot connect to home wi-fi network

    When I launch wi-fi on my new iPod Touch 4th gen. my home network's name is displayed, but after entering my password the iPod is unable to connect - the wheel to the left of the network name just keeps spinning.   The network still functions properly for all my other devices (MacBook, 2nd gen. iPod Touch, wireless printer and my wife's PC) and the new iPod Touch did connect to the network in the Apple Store when I visited yesterday.   I know the password I enetered for my home network is correct because I've checked it in my keychain, and also the iPod did not inform me that it was the wrong password for that network - as it does if I enter another password.
    I have followed the advice given to others - unplugging the Time Capsule and leaving it for 5 minutes, checking that all my software and firmware is up to date, 'forgetting' the network on my new iPod then searching for it again, and have completely restored the iPod - but it still cannot connect to my network.   If my network is functioning properly, and my new iPod was capable of joining the Apple Store's network yesterday, and I am sure that I am entering the correct password, it seems to me that my problem must be due to some network setting that is refusing to allow a new device to connect.   I can't find where that setting might be - can anyone advise?

    depending on what router but hopefully all routers came to this default address....
    192.168.1.1/Wireless_MAC.asp
    from
    >Setup of the Basic Setup you goto
    >Wireless
    >WirelessMacFilter
    also had an idea when i wanna make sure im typing the right one, i would do is tap each letter/# by 1, as in,
    (e.q.)
    here's my ipod 4 and my ipod 2, the pswd is 123456
    ipod 4, i press 1
    ipod 2, i press 1
    ipod 4, i press 2
    ipod 2, i press 2
    and so on till i reach both of them to 6 (1by1) to make sure i get it in there right. saw this on another wall it might depends on what channel your using, but i dont rly think that matters bc i have mine on auto and nvr had a problem.
    i would do this even thou it may sound crazy to others....if i were you this is what i would do
    on your ipod 2Gen
    >Safari
    >address to 192.168.1.1/WL_WPATable.asp
    -(wireless security settings for passcode)
    >tap the box for the password, whatever ur security is i would copy
    -IF WEP
    -copy phrase key and Key 1
    -IF WPA
    -copy phrase key
    >open Notepad
    >under iCloud account Notepad
    >Paste the Key
    >either on your pc/mac or your 2nd Gen, go back to
    >192.168.1.1/WL_WPATable.asp
    >change your Security Mode to Disable
    >goto your 4 Gen iPod Touch
    >goto settings and connect to it, if pswd is still in it then tap forget this network and reconnect to it
    -once connected and got IP adresses
    >goto Notpad under iCloud
    -you should have obtained your recent icloud msgs included the key you pasted
    -once obtained
    >gobk to pc/mac or ipod 2nd gen and re enabled the security and re-paste the key in
    -once router adjusted try to connect to it
    >1st do your 2nd gen and forget this network reconnect to it and repaste the key
    >2nd goto ur 4rth gen from your notes, highlight the key in ur notpad and tap copy and forget this network reconnect to it and paste the key.
    this should work bc i did it myself when i couldnt get connected bc thats almost the same steps i did.
    somtimes i put my name up on here. remeber these names we put as our nickname doesnt mean its our real name or anything like that,
    ~Anthony

  • Ive got a new pc with windows 7 and my ipod touch 4th gen is synced with my old pc ,how can i back up the photos on the ipod to my new pc ?

    ive got a new pc with windows 7 and my ipod touch 4th gen is synced with my old pc ,how can i back up the photos and music on the ipod to my new pc ?

    Your iPod can only be synced with one computer at a time.  If you try to sync it with a new computer/iTunes library, it will replace the contents of the iPod with whatever is in the new library. You should probably disable the autosync functionality first by going to Edit -> Preferences, clicking the Devices tab, and enabling the prevent iPods,iPhones, and iPads from automatically syncing option.
    Before doing anything else,  authorize the new computer with your iTunes Account.  In iTunes, choose Store -> Authorize This Computer and enter in the correct credentials. Either copy a backup file from your old computer to your new one or create a new backup of your iPod in iTunes before letting it sync.
    Then right->click on your iPod Touch from under the Devices section in the left hand pane of iTunes and choose Backup. You might also want to take a look at this article to see what it all included in the backup.
    iOS: How to back up
    Now onto synced content such as music, videos, photos, etc.  For iTunes purchases you can copy them back into iTunes by choosing File -> Transfer Purchases.  For all other nonpurchased iTunes content such as music, videos, and photos synced to the device, see this older post from another forum member Zevoneer covering different software available to assist you with this task.
    https://discussions.apple.com/thread/2452022?start=0&tstart=0
    Once the backup has been made and all other synced content such as music, videos, and photos are back in your iTunes library, restore your iPod from that backup you made earlier.  Here is more on backing up and restoring your iPod.
    iTunes: Backing up, updating, and restoring iOS software
    If you do happen to lose any purchased content, you can always redownload it from the iTunes Store again at no cost via iCloud.  See this article for information.
    Downloading past purchases from the App Store, iBookstore, and iTunes Store
    B-rock

  • Why can't I update my iPod touch (4th gen) to 5.0.1?

    So I have an iPod touch 4th gen previously jailbroken (if that matters) but now restored becouse i wanted to upgrade to iOS 5.0.1. But everytime i try i get "error -43". So I've been googling and stuff like that to find out what it is and what it means but I can't find any match on it. So i don't know if it's wrong with itunes or the iPod so I really don't know what to do.. Anyone who know how I could fix this? Please help.

    Temporarily disable or turn off all security software, such as firewall, anti-virus, anti-spam etc.. And try the download again.
    Stedman

  • I broke the screen on my ipod touch 4th gen and im trying to do a backup on the data but it says i need to enter a passcode on my ipod but the screen dosent work so what can i do

    hey i broke the screen on my ipod touch 4th Gen and im trying to do a backup on the data but it says I need to enter a passcode on my ipod but the screen dosent work so what can I do.

    You can't backup the iPod t iTunes then. You will have to use an existing iTunes backup.
    If iCloud backup is turned on and the iPod is still working (not disabled), the iPod will automatically backup daily if an internet connection is available and the iPod is connected to a charging source.

  • What do i do if my internet is wep and i need it to be wpa2 because my ipod touch 4th gen connects to the internet but when i click on safari or itunes it says safari cannot open the page because its not connected to the internet

    what do i do if my internet is wep and i need it to be wpa2 because my ipod touch 4th gen connects to the internet but when i click on safari or itunes it says safari cannot open the page because its not connected to the internet. i have contacted apple support and they said to change from wep to wpa2 but when i change it to wpa2 and type in password and connect on my laptop it says the saved setting on this computer for the network do not match the require ments of the network

    My 2nd gen works fine with WPA2 and AES encryption.
    You may need to go back and start over.  Reset the router back to factory defaults, log on as the admin, set up security, DHCP, and make sure the IP address pool has enough IP addresses to lease to ALL of the computers/devices that will connect to that the router.

  • Voice memo playback low volume, ipod touch 4th gen bluetooth

    After recording a voice memo on my ipod touch 4th gen.  I play it back on my bluetooth JBL flip.  Now when I playback sound levels are sometimes extremely quiet, and other times play at normal volume.  Volume on Ipod touch and JBL flip will be maxed out and still volume playback are extremely quiet.  I have tried turning off and on Ipod and not found anything work consistently at solving this issue.

    Do you have a Phone? In your case i would save some money for an iPhone. Like i am doing now - i also got a 4G iPod.
    Anyways if you really wanna go for another iPod, take the 5G now. The 5G is a big update from the 4G and Apple released it last year, so i think that the 6G will come in 2014.

  • My ipod touch 4th gen battery only lasts for 3 hours with wifi and brightness fully down

    My ipod touch 4th gen battery life if asful only lasts a maxium of 3 hours with wifi turned off and brightness fully down any suggestions?

    You can try restoring the iPod. However, it could be that the battery is going bad.
    Apple will exchange your iPod for a refurbished onewith a new battery for $79. They do not fix yours.
    Apple - iPod Repair price              
    A third-party place like the followingwill rplace it for less. Google for more.
    iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens
    Replace the battery yourself if you are up to it. You can purchace a replacement battery for about $10
    iPod Touch Repair – iFixit

  • Wifi not working - iPod touch 4th gen.

    Hi, recently I have been experiencing difficulty joininh my home wifi on my iPod touch 4th gen. I have turned my iPod off and then on again three times, reset the network settings twice and checked the wifi works on other devices, please help! Has this happened to anyone else?

    Does the iPod Touch see your home Wi-Fi network?  If so, what happens when you try to connect to it?  Does you have security enabled on the router/modem such as WEP or WPA/WPA2? 
    B-rock

  • I have and ipod touch 4th gen and it will show up on my computer but not on my itunes i need help please and thank you

    I have an ipod touch 4th gen and when I plug it into my computer it shows up but it wont on iTunes and I was trying to put more music on it today and it wasn't showing up can u help please and thank you.

    Hey Babetta94,
    Thanks for using Apple Support Communities.
    After reviewing your post, the iPod is not recognized in iTunes. A frustrating situation to be sure. You haven't mentioned what OS the computer you are using uses. You can choose what article to use either OS X or Windows from this quoted section.
    iPod not appearing in iTunes
    http://support.apple.com/kb/TS3716
    If you have an iPod touch:
    For Windows: See iPhone, iPad, or iPod touch: Device not recognized in iTunes for Windows
    For Mac OS X: See iPhone, iPad, iPod touch: Device not recognized in iTunes for Mac OS X
    Have a nice day,
    Mario

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