IPod touch (5th gen) has a hardly any of my music on it while iTunes says it has all the songs on I put on it. WHAT EVIL IS THIS? Help me slay is horrible bug.
I just got this thing for my birthday after having two 160GB classics stolen in a row and I'm beyond stoked to have my music back. It worked great for a few days and after putting some music on one day, I ejected (safely) it and then unplugged it. NO MUSIC ON THE IPOD.I plug it back in frantically and see that ALL THE MUSIC I put on IS STILL ON THE DEVICE according to ITUNES. However when I open up that sweet music app I've got about 15 songs. My heart has been crushed and another apple product has done be dirty. I have faith in this 4 day old device still. Please help me before I smash it up and throw a piece at every apple store.
Additional info - I just downloaded the new iTunes (12.1) Maybe then new version is Satan in disguise. The new red logo is pretty convincing however, it was only after I used 12.1 that this happened. It would surprise me the latest and greatest version shorts me. Please help me get my music working again so I can stop complaining about Apple products for awhile.
Yep the problem is with the new iTunes update (12.1.0.50 for the Mac version, I don't recall the number of the Windows version) and the worst part is that I don't think there's a way to solve the problem except for waiting for the next update hoping it will correct this bug.
It happened to me too, and to many other users: every time I try to sync the device (I use a 4th gen iPod touch), all of the songs get deleted. I have to put sync them all again (and I have a HUGE number of songs, so it's extremely annoying).
I tried putting in DFU mode, safe starting, restoring both from backup and as a new iPod on many computers, but nothing of that solved the problem.
I spoke to an Apple technician but he knew nothing about it, he suggested me there was a problem with my computer (that's impossible, it's brand new, and the problem occurs on other computers too! What's the chance of having the same damage on two different machines - a Mac and a PC - at the same time?)
Finally, I noticed that if I sync my iPod on a computer with an older version of iTunes the problem doesn't happen.
All of this was nearly a month ago... still no updates :\
Similar Messages
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My iPod Touch (5th gen) is deleting a GREAT amount of music upon syncing with iTunes. HELP
It all started on Saturday (February 22), as per usual, I connected my Ipod touch to my pc and I have it connected so that it syncs automatically. I was going to do my daily workout and I had a song playing on repeat. It could be possible that I started playing the song while it was syncing, but I'm not too sure. When the song had repeated two or three times, my iPod stopped playing music. When I looked at my iPod, it had the "play" symbol, but the song was not playing at all. I looked at my iTunes and it showed that my song was missing even though it was clearly playing moments ago. This has happened to me a couple of times before and all I did to fix it back when it had happened was just to disconnect and reconnect my iPod. Then the "!" marks would disappear, but that didn't happen this time around. I should also mention that I have the 64gb iPod Touch with only 6gb free (at the time when the iPod failed) and I had around 6,000 songs. Maybe 5,000 (I don't remember). So when I reconnected my iPod, It showed that there was around 20gb free and there was around 4,000 songs in my iPod (so it seemed that I lost around 2,000 songs). At this point I started to panic and I did not know what to do. When I tried to play my music on my iPod, it just kept skipping songs until it found one that it can play. But when I skipped more songs and tried to go back to the song that was able to find to play, that song was just skipped. I should also mention that I DO NOT keep a backup of any of my music. I then decided to use a program that I have that can export my music from my ipod to my pc. When it finished exporting, I noticed that It only saved around 3,000 songs (so I lost half of my music). Then I looked at my iTunes, it said that there was 4.000 songs in my iPod. I looked through the music that my iTunes detected on my iPod and found songs there that were not shown to be exported, but they were unplayable. When I looked through my ipod for those songs, they were not there. I disconnected my iPod, reconnected it, but the songs were still missing. I then decided to sync it (up until this point, I had Auto-sync disabled) and the 20gb of free space turned into 50gb of free space. I had no clue what was going on and was afraid that I had to restore it. I looked for solutions online and could not find anything. I restarted my iPod in hopes that something would happen, but all that happened was the 50gb of free space turned back to 20gb of free space. Nothing was working so I had no choice but to restore it.
Also, I had a manga app and the chapters I had downloaded there were also deleted (meaning that music was not the only thing that was deleted). And in case you were wondering, both my iTunes and iPod were up-to-date at the time.
It is now Thursday (February 27, midnight, with around 4,000 songs) and I was adding some lyrics to a specific song. When I tried to play this song on itunes, it gave me the "!" mark. Then I noticed that my iTunes was syncing with my iPod, but it was stuck at "Step 4" of synchronization. Growing impatient, I decided to take my chances and disconnected my iPod. I searched my iPod for the song that was missing and when I found it, I was able to play it with no problems. I restarted my iPod and reconnected it again and it started syncing (even though I have auto-sync disabled) and was stuck at "Step 4" again. I disconnected it, restarted my iPod again, and searched for some answers online. I then found out that there was an update for iTunes (11.1.5). When it was finished, I reconnected my iPod and the synchronization problem was fixed, but then it showed me that my iPod had 51.47gb of free space and more than half of my music was gone. My iTunes CURRENTLY shows that I have 2,544 songs in my iPod, but when I shuffled all my songs in my iPod, it showed that I had only 327 songs. I learned my lesson from last Saturday and now have all my songs saved so getting back my music (right now) is no problem. However, I'll probably have to restore my iPod just to be safe.
Any ideas of what might be causing this? I do not want to keep repeating this process. I'm a big music person and losing thousands upon thousands of songs pains me greatly. I don't know if this is relevant or not, but I like to listen to my iPod when I sleep; so basically my iPod is playing for 6-8 hours every day (while charging). I've been doing this for 4+ years and it never really caused me any problems. Also, I keep my music very organized with labels and tags in almost every song along with a lot of playlists. Before this whole incident happened, I had over 200 playlists. I don't know if that might have.. "overloaded" my iPod? but yeah. Thank you for your time. Please Reply.
-Windows User-I would either say that the iOS is correpted due to a software glitch or y have have a hardware problem like bad memory locations that are corrupting the iOS.
- Restore from backup via iTunes. This will install a fresh copy of the iOS. See:
iOS: How to back up
- Restore to factory settings/new iOS device. This will elimate corruptin in the backup causing the problem.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar -
Is there an email account setting somewhere on my iPod touch 5th gen where I can reset the number of unopened emails in the inbox to zero? This worked fine until I installed iOS7, and still does on the other devices (Blackberry, windows 8 PC/Outlook 2010) And it only does this on the occasional email and not in all accounts. I won't repeatedly delete/reinstall the accounts as suggested elsewhere. Thanks.
Try restoring the iPod from backup
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Can't activate imessage on my daughters ipod touch 5th gen. Comes back with "An error occured during activation". It was working until I updated to latest IOS version 7.1.2. Managed to update Facetime ok but can't do anything with iMessage. Can anyone help?
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: Back up and restore your iOS device with iCloud or iTunes
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar -
My ipod touch 5th generation went into recovery mode when I tried to update ios. When I try to recover it just keeps looping back to recovery mode. I tried to hold the power button for 3 secs. then simultaneously hold the home button for 10 secs. then hold only power button for 20 secs. I tried this several times to no avail. This is my daughter's ipod. I am computer illiterate and I'm not sure what else to try.
Maybe:
Restore loop (being prompted to restore again after a restore successfully completes)
Troubleshoot your USB connection. If the issue persists, out-of-date or incorrectly configured third-party security software may be causing this issue. Please follow Troubleshooting security software issues. .
Next try placing in DFU mode and then restoring.
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
Then try restoring on another computer.
Last, make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar -
Ipod touch 5th gen 32g screen hardly responces, whats wrong?
I just got a brand new ipod touch and after about 20 minuts of using it I noticed the screen senitivity is very low and hardly responds to my touch. I took off my screen cover hoping that was the problem but it wasnt. I tried washing off my hands and wiped the screen down with a dry cloth but still hardly responds to my touch. Is it because its new? Please help!
My sister told me to do this. I live in Minnesota and it was delivered to my house in the cold. It was in a box and covered but do you think the screens not responding right away because of it? Its warmer now and starting to get better but not fully there.
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DESPERATE PLEASE HELP So my mother got herself an iPod touch 5g for Christmas and barely asked me to set it up last night, (BRAND NEW NOT OPENED YET).. I set it up not plugged into iTunes (directly on iPod). I was setting up a new iTunes account for her (got passed Wi-fi set up and location services) and as I was doing that, it mysteriously froze somehow. So I held the home button and power button down simultaneously, which I thought would restart the iPod/shut it down.. so it did, and it was on the apple logo screen for a LONG TIME.. and when I checked after a long time, it was black. I tried to turn it on, charge, and plug it into itunes (iMac computer) and it won't turn on!!!!! PLEASE HELP
Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- Try on another computer
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar -
Why does my iPod touch 5th gen 8.1 keep deleting my purchased music from my music library?
I know how to retrieve them, but it's very inconvenient to want a song and not find it.
if you charge it on your computer it could be possible that the settings are resyncing to the setting that were last updated on your computer and dsaved for your ipod
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How long will UK delivery take for a iPhone4s and iPod Touch 5th gen?
how long will UK delivery take for a iPhone4s and iPod Touch 5th gen?
Water damage voids your warranty, so you only option with Apple is an out of warranty exchange. You can check what that fee would be in your country on the support pages.
Note that since Apple does not (and never has) repair iOS devices (they exchange them with factory refurbished units), there is no Apple certified training program for iOS repairs, no official parts supply and hence no such thing as an Apple Authorized repair technician or center for any iOS device. Any repairs you have done by a 3rd party shop you do on your own and you must be prepared to live with the results, whatever they are, as Apple will not accept a device that has been worked on by someone else. -
Hello I am thinking of buying an iPod touch 5th gen off a private party. How do I check to see if it has been reported lost or stolen?
You really don't. Apple doesn't keep a public list of stolen devices.
The main thing you want to look for is that it's not locked. iOS7 came with an activation lock requiring the owner enter his/her apple ID to wipe the device. So if you open that device and it's up and running you can't wipe it and remove that apple ID without entering that apple ID.
Do you know this third party? Can they give you any sort of background? If you turn that device on and it's passcode locked and they can't give you the passcode, that's a sure sign of an issue and you should not buy it. If the iPod is not passcode locked but is up and running, go into the settings, reset, erase all content and settings and try to erase it and if the person cannot give you the apple ID to wipe the device then that's also not a good sign.
(the passcode lock is on the main screen and can be a series of letters or a simple 4 diget code. it's to protect your data on a daily basis. The activation lock is deeper adn something you only run into when you're trying to wipe the device. If your seller doesn't know either of these they're either very forgetful or may be dealing with a device that isn't theirs) -
Has anyone successfully used Jabber Voice on an iPod Touch 5th gen?
I see that it's not on the list of officially supported devices, but the iPhone 4S is listed and I was under the impression that the 5th Gen Touch was basically the same hardware without the Cell Radio.Hi,
iPod Touch 5th Gen is a supported device.
Cisco Jabber for iPhone Release 9.5 is supported on the latest version of Apple iOS 6.1 or iOS 7 running on an Apple iPhone 4, 4s, 5, 5c, or 5s or an Apple iPod Touch fifth generation.
http://www.cisco.com/en/US/docs/voice_ip_comm/jabber/iPhone/9_5/JABI_BK_JDF7E7EA_00_jabber-iphone-release-notes-9-5.html
- Please rate helpful posts - -
I restored a new ipod touch 5th gen from my cloud and cannot get it to connect to itunes on my computer. I restarted my computer and ipod. I reinstalled Itunes and It still won't show up in itunes. My computer recoginizes it but not itunes.
Hello BKBrown65,
I understand that your iPod touch is not recognized by iTunes. The following article may help to resolve your issue:
iOS: Device not recognized in iTunes for Windows
http://support.apple.com/kb/TS1538
Thanks,
Matt M. -
i have an ipod touch 5th gen and when connected to itunes i get a message saying itunes was unable to load data class information from sync services. reconnect or try again later. anyone got any ideas? i've tried most things on most forums but still no joy
Try here:
iTunes for Windows: "Unable to load data class" or "Unable to load provider data" sync services alert
If not successful see the previous discussion on the right side of this page with the green checkmark. -
My Ipod touch 5th gen has been disabled because I can't remember the passcode and has no wifi connection and when I plug it into itunes it says an error has occured. How do I fix it ?
What error do you see when you connect it? This support document provides instructions on how to recover an iDevice that has been disabled because of a forgotten passcode. You need to restore the device. Forgot passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support
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Whenever I try to sync my iPod Touch 5th gen with iTunes I get an error message saying "The iPod "*****" could not be synced because the sync session failed to start". Is there any way I can fix this?
B-rock, thanks for posting the above. I actually have the same issue, running Windows XP and I don't have that backup location, \Application Data\Apple Computer\MobileSync\Backup\. When I go to Documents and Settings\(username)\ there's a AppData folder followed by:\LocalLow\DataMngr\ .
I have the latest update, 5.0.1 and I have the iPod Touch 3rd gen.
I have tried removing itunes and all that is associated with it then reinstalling and keep getting the same message. I've reset my ipod thinking that would help but still, no backup.
In iTunes, Edit, Preference, Device there are no backups.
What am I doing wrong, can you help?
Thank you!
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