Ipod touch 5th gen internal device error
Hi
I purchased an ipod touch 5th gen today and have had no luck getting my music onto it from itunes. Everytime I attempt to sync it either reads "internal device error" or "could not sync with this ipod as it was unable to be read from". I have tried restoring it twice with no luck. Help!
What happens when you try to restore?
Have yu tried another cable
Try on another computer to help determine if you have a computer or iPod problem
Last, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar
Similar Messages
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My Ipod touch 5th gen has been disabled because I can't remember the passcode and has no wifi connection and when I plug it into itunes it says an error has occured. How do I fix it ?
What error do you see when you connect it? This support document provides instructions on how to recover an iDevice that has been disabled because of a forgotten passcode. You need to restore the device. Forgot passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support
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Whenever I try to sync my iPod Touch 5th gen with iTunes I get an error message saying "The iPod "*****" could not be synced because the sync session failed to start". Is there any way I can fix this?
B-rock, thanks for posting the above. I actually have the same issue, running Windows XP and I don't have that backup location, \Application Data\Apple Computer\MobileSync\Backup\. When I go to Documents and Settings\(username)\ there's a AppData folder followed by:\LocalLow\DataMngr\ .
I have the latest update, 5.0.1 and I have the iPod Touch 3rd gen.
I have tried removing itunes and all that is associated with it then reinstalling and keep getting the same message. I've reset my ipod thinking that would help but still, no backup.
In iTunes, Edit, Preference, Device there are no backups.
What am I doing wrong, can you help?
Thank you! -
Can't activate imessage on my daughters ipod touch 5th gen. Comes back with "An error occured during activation". It was working until I updated to latest IOS version 7.1.2. Managed to update Facetime ok but can't do anything with iMessage. Can anyone help?
- Reset all settings
Go to Settings > General > Reset and tap Reset All Settings.
All your preferences and settings are reset. Information (such as contacts and calendars) and media (such as songs and videos) aren’t affected.
- Restore from backup. See:
iOS: Back up and restore your iOS device with iCloud or iTunes
- Restore to factory settings/new iOS device.
If still problem, make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar -
Ipod touch 5th gen backup error
i keep getting an error when i plug in my new ipod touch 5th gen. Itunes could not backup ipod because the ipod is disconnected. my ipod is not disconnected its connected. ive tried following some of the other posts and that didnt help. its only 2 weeks old.
Try rebooting the computer and resetting the iPod.
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Try another USB port
- Try another cable. Some users have reported defects with the cable that came with the Lightning cable that came with the iPod (and iPhone 5) -
hi, I just purchased ipod touch 5th gen.. I have a 4th generation here..How do i transfer my old to new..I have also ipad 2 and iphone 4 plz. help
I don't want to lose all my infomation from the other devices..phone ipad and ipod touch 4 I think
thank you Someone Help julieOld to New http://support.apple.com/kb/HT2109
jules dee wrote:
I have also ipad 2 and iphone 4...
.. I don't want to lose all my infomation from the other devices.
These Devices should not be effected. -
The newest version of iTunes deletes all of my iPod Touch 5th gen audible and visual media when I delete or add music or video to my library and add it to my device manually. Why? I guess the question speaks for itself. I have the latest version of iTunes and iOS 8.2 on my iPod Touch.
If it's any consolation i've just had a similar thing happen. Went to add a playlist and it wiped 35 gig of music off my iPod touch 64g in a nanosecond. I've got the latest iTunes and osx but do not back up because i keep different styles of music (and loads of it) in separate libraries and devices which i don't want mixed together. All my stuff is burned from cd so it's not lost for good and i've got a hard drive with the "lost" mp3 music on it but even so it will take literally weeks to prune the tracks for my iPod to be the same again. Why do they make it so difficult to manage your music on these things. I have massive amounts of music on my computer so autofill is a disastrous unusable gimmick to me. The whole thing seems to be aimed at 9 year old kids with about 6 mp3's on their phone rather than serious music lovers (for example accessing EQ is a joke let alone the lack of a manual option). I'm a dj and use apple for that reason but to be honest i'm beginning to wonder why. I'm absolutely livid. The weird thing is that my mac still shows the titles of the missing tunes in the 'on my device' window but as my macbook storage display shows no increase i'm pretty sure it's all gone. Nightmare. I have no confidence in this device anymore and could barely use the previous osx 8.2 anyway. Why they have to change it every ten minutes is beyond me. As the old saying goes 'if it ain't broke, don't fix it' but this format just gets more broken every time they update. An absolute disgrace. Why not just drag and drop or delete. No wonder the iPod is said to be a dying device, it's for music, it is not a phone. Not fit for purpose anymore. I can't be bothered to read a massive 'how to use' article every update. Good technology should be easier and more intuitive with each new version. I suppose i'll have to phone apple at my expense to find out what's going on, or maybe that's the whole idea. Very very very not happy.
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Is there an email account setting somewhere on my iPod touch 5th gen where I can reset the number of unopened emails in the inbox to zero? This worked fine until I installed iOS7, and still does on the other devices (Blackberry, windows 8 PC/Outlook 2010) And it only does this on the occasional email and not in all accounts. I won't repeatedly delete/reinstall the accounts as suggested elsewhere. Thanks.
Try restoring the iPod from backup
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I have an Ipad and an Ipod Touch 5th gen both on the latest firmwares but they won't connect via Bluetooth whenever I try even though both shows that the devices are discoverable. I also tried connecting them with my Bluetooth enabled laptop but it also didn't worked. Because of the Bluetooth not working I also can't enable airdrop.
What model iPad?
What model computer and OS version>
AirDrop requires:
What you need
To share content with AirDrop, both people need one of these devices using iOS 7 or later, or a Mac with OS X Yosemite:
iPhone 5 or later
iPad (4th generation or later)
iPad mini
iPod touch (5th generation)
You also need to turn on Wi-Fi and Bluetooth. If you want to share with your contacts, sign in to your iCloud account.
Learn more about using AirDrop to share with people using a Mac with Yosemite.
Use AirDrop to wirelessly share content - Apple Support
System Requirements
To see if your Mac works with AirDrop, make sure you’re in the Finder by clicking the desktop (the background area of your screen), or by clicking the Finder icon in the Dock. Then, check to see if AirDrop is listed as an option in the Go menu. If you don't see AirDrop listed, your Mac doesn't support this feature.
In order to transfer files between a Mac and and an iPhone, iPad or iPod touch
your iOS device needs to include a lightning connector
your iOS device needs iOS 7 or later installed
your Mac needs to be a 2012 or later model with OS X Yosemite installed
Your Mac and iOS device both need bluetooth and Wi-Fi turned on. You do not have to be connected to a specific Wi-Fi network.
To transfer files between two Mac computers, you need the Mac models listed below with Wi-Fi turned on and OS X Lion or later installed.
MacBook Pro (Late 2008 or newer)*
MacBook Air (Late 2010 or newer)
MacBook (Late 2008 or newer)*
iMac (Early 2009 or newer)
Mac Mini (Mid 2010 or newer)
Mac Pro (Early 2009 with AirPort Extreme card, or Mid 2010)
*The MacBook Pro (17-Inch Late 2008) and the white MacBook (Late 2008) do not support AirDrop.
For help identifying your Mac, choose About This Mac from the Apple menu. You can refer to the Apple Support website to find out if your iPhone, iPad or iPod Touch includes a lightning connector.
Mac Basics: AirDrop lets you send files from your Mac to nearby Macs and iOS devices - Apple Support
Otherwise you need an app to pair via BT one iOS device to another iOS device. There may be apps that allow pairing with a Mac computer. The iOS devioces do not have the BT profiles necessary natively to pair with a computer or another iOS device except for AirDrop -
My Ipod touch 5th gen is connected to wifi but internet doesnt work on it. It is showing full connectivity but when i try using itunes or safari, nothing loads.
Does the iOS device connect to other networks? If yes that tend to indicate a problem with your network.
Does the iOS device see the network?
Any error messages?
Do other devices now connect?
Did the iOS device connect before?
Try the following to rule out a software problem:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on your router
.- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- Wi-Fi: Unable to connect to an 802.11n Wi-Fi network
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem and it does not connect to any networks make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar -
Hi, I have numerous different Apple products, an iphone 5c, iPad mini and iPod touch 5th gen.
I have had them all for only relatively short periods of time yet the lightning cable has stopped working on all of them?
On the touch, charging has stopped completely?
Is this a manufacturing issue with the new charging system?Hi, yes I'm using the original apple cables.
This definitely isn't user error nor confined just to me, the devices are used by different people in the home.
On a quick sample around the office (survey of 7 people let me add) 4 of them said the cables had broken on them and had to be replaced.
Having also searched through the forums it appears this is a fairly widespread issue.
It's defo not user error! -
IPod Touch 5th Gen will connect to computer and display in iTunes, but will not turn on
I've had my iPod touch 5th gen in a Lifeproof case and was taking some pictures, and lo and behold, the case seal leaked. I got water inside my case and immediately turned my iPod off and placed it in rice. After two weeks of drying in rice in a warm environment, I removed it and decided to try it out again. Much to my chagrin, my iPod would not turn on and could not be placed in recovery mode; I've tried to place it in both recovery and DFU mode, if only for some response, but nothing. It displays no screen image, no error message, nothing. It shows up in iTunes just as normal, with the name, and I can even view the sync menus for the device. However, I cannot access any pictures (my iPod has a passcode that must be entered first, and to enter the passcode I would have to turn the device on, which is so far impossible).
PLEASE HELP. Lifeproof will replace my case but not my device, and I have several weeks of photos, lots of music, and unsynced apps. (I know I should have backed up more recently, but life gets busy and I wasn't anticipating such a problem).- Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic. It could be that the water corroded the contacts so try to clean any corrosion from them.
- Then charge overnight and try what you did before
If still does not work:
Apple will exchange your iPod for a refurbished one for $99 for 16 GB 5G and $149 for the other 5Gs.. They do not fix yours.
Apple - iPod Repair price
You can do it at an Apple store by making an appointment:
Apple Retail Store - Genius Bar
or send it in to Apple. See:
Service Answer Center - iPod -
Ipod touch 5th gen, wont work?
when i took the charger out of my ipod touch 5th gen , the screen went dark and wouldn't respond then it went black and wouldnt turn on. i thought maybe it was dead so i charged it for an hour but nothing came up on the screen it just stayed black. i tried restetting it but nothing comes up
when connected to the computer it doesnt recgonise the device and says 'power surge on hub' ? so i cant fix it that way its only 4 months old and i dont know what is worng with it. it was working fine yesterday until i took the charger out.Not Charge
- See:
iPod touch: Hardware troubleshooting
iPhone and iPod touch: Charging the battery
- Try another cable. The cable for 5G iPod (lightning connector) seems to be more prone to failure than the older cable. The 'power surge on hub' error is common for a bad cable
- If a 5G iPod
Iphone 5 lightning port charging problem - SOLUTION!
- Try another charging source
- Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
- Contact an Apple Authorized Service Provider
Make an appointment at the Genius Bar of an Apple store.
Apple Retail Store - Genius Bar -
IPod touch 5th gen won't accept wifi password
My daughter just got her iPod touch 5th gen 32GB (iOS 8.1.1) for x-mas and has had no problems connecting to our wifi until yesterday. It sees the wifi but when we ask to join, all of a sudden, it says "Incorrect Password for (wifi name)... " but i know it is correct. I've tried to enter it dozens of times but no luck. I've also asked other people to enter it but no luck there either. All of our other devices can connect with no problem so I know its really not the password despite the message. Our other daughter got an identical iPod touch at x-mas also and she hasn't had any problems connecting on her device.
I have tried to reset the network settings twice now. I have also forgotten the network & tried to rejoin multiple times - no luck. I've noticed none of the router or IP settings are showing on the device, even though that info does show on my iPhone 5s while its not connected. It's like it see's the wifi but it's not receiving any info.
Please help!Does the iOS device connect to other networks? If yes that tends to indicate a problem with your network.
Does the iOS device see the network?
Any error messages?
Do other devices now connect?
Did the iOS device connect before?
Try the following to rule out a software problem:
- Reset the iOS device. Nothing will be lost
Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
least ten seconds, until the Apple logo appears.
- Power off and then back on your router
.- Reset network settings: Settings>General>Reset>Reset Network Settings
- iOS: Troubleshooting Wi-Fi networks and connections
- Wi-Fi: Unable to connect to an 802.11n Wi-Fi network
- iOS: Recommended settings for Wi-Fi routers and access points
- Restore from backup. See:
iOS: How to back up
- Restore to factory settings/new iOS device.
If still problem and it does not connect to any networks make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
Apple Retail Store - Genius Bar -
My iPod touch 5th gen won't turn on after updating to iOS 8 using the computer,help!?
On my computer (using windows) I tried to update my iPod touch 5th gen to iOS 8 using iTunes, using this website http://www.gottabemobile.com/2014/09/17/the-secret-to-skipping-long-ios-8-downlo ads-and-problems/ as a guide.
It kept coming up with this error http://support.apple.com/en-us/HT201442 after the update.
Now my iPod won't turn on and it shows the charger with the lightening with an arrow above it pointing to the iTunes logo.
So i plugged it into iTunes but i don't know what i'm supposed to do, any help?Try:
- iOS: Not responding or does not turn on
- Also try DFU mode after try recovery mode
How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
Apple Retail Store - Genius Bar
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