IPod Touch DOA??

My touch won't play any songs purchased from iTunes for some reason. I see everything on the touch but they won't play at all. I push the play button and it goes back to the stop/pause button. After a full reset of the touch, it was working fine. But now, I'm having the same issues again with it not playing the puchased songs. My computer and songs are all authorized. Is anyone else having this issue?? Maybe I need to return? Have never had an issue before with any Apple product. Thanks for any advice.

Yep - turns out that it was defective and the store did a return without even blinking. Wonderful service.

Similar Messages

  • New to Apple, I think my ipod touch is doa

    Hello all
    First of all, I would just like to say I am new to Apple and the discussion forums so hello to all!
    Unfortunately, my main reason for joining isn't a positive one. I have received an 1st gen 8gb ipod touch from an upgrade offer with a mobile phone network (UK). After a long wait and several complaints to them, they finally sent me the ipod. However, I think the device is dead on arrival.
    When I first unboxed it, I did the usual thing: Download iTunes, connect the device to my computer. iTunes informed me that the device was in "recovery mode" and that I must "restore" first to use the iPod. This is where the problem is, the restore process does not complete. I get an "1604" error.
    I went to an Apple store, where a kind member of staff attempted to get me started with the device only to encounter the same problem. He pointed out to me that on the same page as the "restore" button in iTunes, the ipod information does not state the device capacity and other information which he found wierd. Could this be clue to whats going on?
    The mobile phone network don't want anything to do with my problem as it was a promotional offer, also they no longer have stock of the device and the new ipod is out now. They insist I should take up my problem with apple.
    Has anyone had experience with this? Maybe there is someone out there who has also had a doa device. Any advice is much appreciated. What are my options? Am I able to have this device repaired or replaced?
    Many thanks in advance
    -J

    Typical phone service.
    Not the 1604, this will lead to error (6).
    Had this while trying to update to 2.0.
    Congradualations to your phone company for sending you an iPod with an overloaded hardriive incapable of handling a software too advanced for it.

  • HT201412 Ipod touch is frozen on waiting screen. when I plug into itunes to reset I cannot and get error OXE8000065 what doae that mean?

    My sons ipod touch has frozen on a black screen with a waiting symbol rotating on it. We cant get it to turn on or off. When I tried to attach it to his itunes page we got the message "Cannot connect ipod error code OXE8000065". When I try to dio a search for the problem I keep getting told to resynch it but I cant!! Is this a common problem or do I need to send ipod back he has only had it 10 months

    Did yu try here:
    iPhone, iPad, iPod touch: Unknown error containing '0xE' when connecting

  • Ipod Touch - White Screen Lock Out - Apple response poor/process inflexible

    Hi
    I have 2 Touchs and one has the random white screen issue. Screens goes grey`white and there's nothing you can do, till what seems like it needs to be recharged. i haven't had this happen when at home and near the 'master dock' .
    I see thats its a prob that is more and more common, and have also seen on other forums that Apple are acknowledging it and in some cases have been providing freebies as sweeteners as well (allegedly).
    So first - does anyone have any 'fixes' - other than what I have seen which is a replacement?
    And secondly this is my 'Apple Service experience so far'
    I called Apple UK support on Thursday morning, and pressed the options for Ipod and then Touch.
    A woman answered and as soon as I told her my issue she advised she was IPHONE SUPPORT ONLY as that was section I had come through to and could not help me. I asked to be put through to relevant help section.
    On hold for a few mins then line went dead.
    Called back - making sure i pressed Ipod Touch options - in case it was user error first time - (it wasn't BTW) anyway got put through to IPHONE support again. This time the woman agreed to help, although i shall temper that by saying that my perception was that she started that day and had a script of 'if x do y' questions.
    I explained the issue and that I had carried out web research. She was very polite but asked me questions I had already answered in my pre amble - i.e. screen is locked out, no response from buttons etc - but I was still asked what happens when you press the power button. Anyway I stuck with it - she then asked what firmware I had, and i advised I just upgraded to 1.2.
    Ah thats the problem - you need to upgrade to LEOPARD (I have Tiger). That annoyed me as clearly thats rubbish and was really her ' ad libbing' I explained I had 2 touchs and other was fine.
    She consulted a colleague and suggested I either send it in or make an appt at my local Apple store. Thats when it really went down hill...
    More disappointed at the process, I called my local store (Regent Street - London) and was advised that the Touch would be replaced under warranty - but that I needed to make an appt to have that done, and no they couldn't make an appt on line (you are warned that up front in the recorded message before you get to speak to anyone). This I find odd - two people from Apple advise I can get a replacement under warranty, yet I have to make an appt - thats not good service.
    As i am nearby, I decide to go to the Apple store anyway. I get same story and ask to speak to the manager. He is very well trained. He says all the diplomatic things, he agrees unit will be replaced under warranty, but says I have to see a technician - but I cant until tomorrow at earliest.
    What then follows is a discussion about the process - his argument is that it allows the customer to attend at a time that suits them (but it suited me NOW - I was nearby). In reality the converse is true you can only chose a slot that suits apple.
    The manager, stated that there are two diff stocks of goods. Items for sales and items for replacement. I suggested that he went to the replacement pile and provided one from that. NBo go - the technical dept could only do that.
    I agree that booking for TECH SUPPORT is a great idea, but for a product replacement under warranty - especially when 3 people (and user forums) had advised this would be the case - this is not good service at all. The manager looked at me and uttered platitudes along the lines of ' thats your opinion', ' you are entitled to think that' - all of them verging on patronising. he even went as far to say that customers like being able to book a slot - erm - they have no choice!
    He advised he 'would take my views on board' and would 'pass them on to the manager' - he was in fact the deputy manager. I left my details and explicitly asked for her comments - needless to say I am still waiting.
    So i feel like I have fallen out with a close friend. I have been an Apple convert for 2 years now and this is our first major falling out. I am annoyed, as a customer, at being treated like this and forced into such a rigid system, and bitterly disappointed that a company that has such a a wonderful end user experience in terms of the products themselves and the sales side should treat loyal customers (in fact any customers) this way when trying to dal with faulty goods!
    So, anyone have any thoughts - agree/disagree - who can I voice this to in Apple - the store doesn't seem to care past lip service!
    I will also try to repost this on the general area if there is one
    Rgds
    Michael

    Hi,
    I used to work at an Apple Store so I have 2 summers of customer service experience under my belt. Let me just say that, yes, I empathize. Some of the store policies are ridiculous, which is partly why I left the company. Well, ok no, I just like to say that that's why I left. I'm actually a student.
    Anyways, whoever told you that you can't make an appointment at the Genius Bar was WRONG. Shame on them. Go to this website (it's just apple.com/uk/retail (and Regent Street's site specifically) and on the right hand side there's a column for you to click Genius Bar Reserve.
    http://www.apple.com/uk/retail/regentstreet/week/20071118.html
    Here's the entire gist of the store policy. The store is obligated to give you a new iPod Touch if there's a manufacturer defect within 2 weeks of your original purchase. You'll still need a Genius Bar appointment, but all they do is take a look at it, confirm that it's a defect, and they'll return it for you (& they'll label it as DOA - Dead on arrival), and give you a new one. Easy.
    I'm guessing you are outside of the 14 day period which is causing you all the trouble. So now we're talking about the year warranty. So you got your replacement iPod touch. Should there still be a defect in your replacement, you still have 14 days from the day you received THAT iPod touch to get a new one. There's a chance that if you talk to the manager (a different one and there are several), he'll hook you up with a brand new iPod touch, without having to go through replacement protocol.
    The manager you talked with sounds like a jerk to me, and believe me, I hate it when Apple employees try to think theyre "all that." We student employees used to laugh at how seriously some employees took it. But really, those guys are there to help you and give you solutions, at least that's the company line. With that in mind, demand them to do what's right. I wish I could actually help you. I used to take care of people in situations like these all the time.
    Good luck.

  • BRAND NEW iPod Touch 2g will not power up

    I just received a new iPod Touch 2g via FedEx today, and it won't power up at all. I've tried connecting it to my PC (Vista 32-bit) and the screen remains completely blank. I've tried doing the hard reset (holding the home and power buttons down for 10 sec.) and the screen also just stays blank.
    This is the first time I can remember a piece of hardware being DOA...is this merely a glitch? Is there anything else I can try to fix this?

    I have had my iPod Touch 2g for a few weeks and have not used it a huge amount yet. I was very upset to find that after placing it in it's new Krusell case this evening and trying to turn it on (wake from sleep) a few hours later, it was completely dead. Dodo like.
    Pressing the power button or the wake up button did nothing. I eventually found this thread and tried the power and wake up button together for 10 seconds. This seemed to work and it now appear to be fine.
    A bit unnerving though, as I am working hard to get all my apps and data together so that I can use it as my PDA going forward. I need to move away from the old Sony Clie that has served me so well for about six years. It needs charging too often and I know the Palm platform is undeveloped.
    I hope the iPod Touch doesn't let me know. Gave me a fright.
    Hope you get yours going again...

  • List view in iCal on my iPod touch is corrupted

    The 'list view' seems to be all wonky in Calendar on my iPod touch.
    The dates for a given day that's displayed don't make sense:
    i.e. Sunday Oct. 27 2030 followed by Saturday July 14 2001 followed by Tuesday Jan. 16 2001 are listed in consecutive order instead of today, tomorrow and next day (with correct dates).
    Also, the 'events' given for each day listed don't make sense and are often duplicated.
    The 'day' and 'month' views however, seem to be ok and not corrupted. The 'list' field in the month view also seems fine ?
    Has anybody experienced this ? Very frustrating, since I like the list view.
    I make most of my entries/changes to iCal on our main desktop (iMac 24") then sync. to my iPod. The list view seems ok on the desktop.
    Any help greatly appreciated.
    ps. not sure if the problem corresponded with an upgrade of the Ipod software to OS 3.1 from 2.x....

    See this previous discussion:
    FIX for iPod Touch Home Button: Apple Support Communities

  • Brand new IPOD Touch Apps no longer work after upgrading software

    I got a Ipod touch for my wife Today at Wal-Mart. I brought it home, connected to wifi and downloaded some apps and also payed for some. They all worked fine. Then I connected to computer to transfer songs. It told me to upgrade the Ipod software so i Did. After it restarted none of the downloaded apps work anymore. I have read MANY MANY MANY discussions on this and there is no fix. I am not wiping out all the songs and reload everything all over again. It will take forever. My wifes BD is Friday and this is making me so mad after I just dropped $300 on this thing. APPLE!!! Where is the fix? I deleted the apps and reinstalled they still don't work. Anybody got this figured out? I am getting ready to get my money back and tell everyone to avoid buying ipod until they get this upgrade bug fixed.
    Message was edited by: 2009 IPOD TOUCH

    I have the same problem. Brand new two days ago. I synched the touch with Itunes but wasn't hooked up to the internet at the time so didn't do the software upgrade right away. Then I downloaded about a dozen apps (free and paid) with wifi directly to the touch. They all worked fine. Then I plugged it back in to Itunes and had it upgrade it to 3.1.2. It locked up Itunes several times since then and the downloaded apps no longer work (they start to open then disappear).
    The problem is, no one is listening to this problem (including Anna above)! Everyone says "just do a hard reboot, or restore to factory settings, reload the apps, etc." I've tried all the standard troubleshooting but none of it fixes this. It sure seems to me this is a problem with 3.1.2 but Apple isn't helping out here. Where are you APPLE? Use some of those outrageous profits you're making to fix the problem you have created. Here's $300 of my hard earned dollars pretty much down the drain.
    Message was edited by: IPatronius

  • 1st Generation iPod Touch No Longer Recognized by Windows 7 PC

    I have a 1st generation iPod Touch (no camera) that can no longer connect to my Windows 7 pc. Plugging in the iPod via USB does not trigger any sort of dialog box in Windows and it doesn't trigger a message saying a device has been connected; the iPod does not show up in either iTunes, Computer, Device Manager or Devices and Printers, either as an Apple mobile device or an unrecognized device, and does not charge when connected to USB (though the wall-charger still works). As far as my computer is concerned this iPod does not exist. I had successfully synced this iPod as recently as one week ago and am ready to pitch the thing in the garbage if I can't find a solution.
    I have the latest version of iTunes as well as the most up-to-date Windows updates. I have already followed all the steps listed here (iOS: Device not recognized in iTunes for Windows) multiple times with no success.
    I also have tried following the instructions listed here (Re: For those Windows users who suddenly cannot see their device in iTunes. Here's a solution that has worked.) but this also hasn't worked since the iPod isn't recognized in the Device Manager and I am not given the option of updating the drivers, manually or otherwise.
    I have uninstalled/re-installed iTunes and all related Apple services multiple times. The Apple Mobile Device Service is functioning normally. iTunes diagnostics indicate that there is no device connected no matter what I do. I have reinstalled my Windows USB drivers and changed the settings on the USB Root Hub in the Windows Device Manager to disable power saving options.
    I have tried connecting the device to another PC which detects and syncs another apple device (iPhone 5) with no issues, and had the exact same result: the computer doesn't even recognize an iPod is connected.
    I can't update the Apple Mobile Device Drivers because the device is not recognized by my machine in any way.
    I even completely reset my iPod and that just left me with a unactivated iPod that still isn't detected.
    I am really unbelievably fed-up with the useless "try checking your USB cable"-style advice that people seem to offer on this forum. If anybody has dealt with this issue and has any serious advice other than "re-install iTunes," it would be much appreciated.

    You said "I am really unbelievably fed-up with the useless "try checking your USB cable"-style"
    - Did you try another cable?
    - Inspect the dock connector on the iPod for bent or missing contacts, foreign material, corroded contacts, broken, missing or cracked plastic.
    Try on another computer

  • Ipod touch can no longer connect to XP following Apple upgrade, HELP !

    This is a nightmare. My son has an ipod touch (8gb)purchased a couple of months, and it's been fine until a couple of days ago. I downloaded some music for him, and just about to synch when Apple informed me on itunes of a software upgrade, so naturally I did this. However, it could not complete it saying there was a problem installing the hardware. The ipod then had a permanent picture of a usb cable pointing towards the itunes logo. Itunes no longer recognises this ipod or my own ipod as a device.
    I'm not a techhie expert, but I generally know my way around computers, however I could not resolve this.
    I called the Apple technical support desk, where I spent 1 hour 45 minutes with 2 different advisors who could not resolve this. We installed and re-installed various components from drivers to itunes to anti virus software, however nothing could change. There was simply no recognition of the ipod at all when connected.It does give a pop up message to restore the ipod, however you can't actually click on the restore button because to have to get rid of the pop up message first, then the screen with the restore facility disappears.
    Windows xp is continually popping up a message saying " FOUND NEW HARDWARE WIZARD There was a problem installing this hardware. Apple Mobile USB driver. An error occured during the installation of the device. The system cannot find the file specified."
    You then have to click on finish, however the message keeps coming back. We kept going round and round in circles with the technical support people, where it was left that I should start removing programmes on my computer to see if any of those are causing a problem. I have had the same spyware for the last 12 months now and never had a problem before, nor any other programmes.
    I booked a genius appointment at my local Apple store today where the assistant reset the ipod to factory settings so it could at least work. I explained the situation, however 15 minutes was never going to be long enough to look into it, and a restore was all they did. Obviously all of my programmes were lost, however when I got home and plugged it back into the computer again, it could not be recognised by itunes and i got the same pop up message. Luckily we have not spent alot on downloads, however my son has lost his music now and it cannot be connected or upgraded. It's under guarantee however a software upgrade by Apple has totally messed my computer up. I really don't know who to turn to now as both the service support and store has not rectified this, something I feel has been caused by Apple.
    Any advice is appreciated. Thanks

    Does the iOS device connect to other networks?
    Does the iOS device see the network?
    Any error messages?
    Do other devices now connect?
    Did the iOS device connect before?
    Try the following to rule out a software problem:                 
    - Reset the iOS device. Nothing will be lost
    Reset iOS device: Hold down the On/Off button and the Home button at the same time for at
    least ten seconds, until the Apple logo appears.
    - Power off and then back on your router
    .- Reset network settings: Settings>General>Reset>Reset Network Settings
    - iOS: Troubleshooting Wi-Fi networks and connections
    - Wi-Fi: Unable to connect to an 802.11n Wi-Fi network       
    - iOS: Recommended settings for Wi-Fi routers and access points
    - Restore from backup. See:
    iOS: How to back up
    - Restore to factory settings/new iOS device.
    If still problem make an appointment at the Genius Bar of an Apple store since it appears you have a hardware problem.
    Apple Retail Store - Genius Bar

  • IPod Touch will no longer sync...error message.

    For some reason my older iPod Touch without a camera on it will not sync any more and I am getting an error message saying this iPod cannot be synced. Now I had it set up to sync over Wi-Fi and I would occasionally hook up to the computer with the cable and got error messages on both. Now I read something about removing the SC Info Folder. If I do that will that mess things up with syncing my iPhone? 

    What is the exact wording of the error message?

  • How do i use 2 ipod touches with 1 itunes account?

    how do i use 2 ipod touches with 1 itunes account?  can they share apps and music etc. I'm not very good at any tech so advise would be much appreciated.

    Yes. You can sync an unlimited number of iDvies that you control to one iTunes library/account. If using the same iTunes library on the same comutr just make sure that yu go to the ap. music and other pane for the iPod in iTunes and select sycn selected items. Not the the whole library.  That way each iPod can have it own contents.

  • Delete file from ipod touch

    Hi,
    How can I delete any music file from iPod touch? I couldn,t by iPod nor iTunes.
    Thanks

    - With iOS 5 yuo can swipe the cong and a delete button shows up. Tap the delete button
    - You can also connect the iPod to your computer and unckeck/deselect the songs in iTuns on the computer and then sync.

  • I'm trying to get the ios 4.2.1 on my second generation iPod . Is there a way to install it directly on my iPod touch because my iTunes on my computer is not working. Please help Apple! I need the update. Just give me a link.

    Im trying to get the ios 4.1.2 on my iPod touch 2nd generation. Can I install it directly on my iPod . My iTunes on my computer isn't working!

    you have to have itunes installed but check out http://support.apple.com/kb/ht4623.

  • I am trying to put the music from my ipod onto my new computer. After installing itunes and connecting my ipod touch a message comes up saying that my ipod is already synced with another library. What can I do to sync it with a new library?

    I recently got a new computer and got rid of my old one. I am trying to put the music from my ipod touch onto my new computer but keep getting a message saying that my ipod is already synced with a library and cannot be synced with more than one. How do I access that library on my new computer and if I can't are their other ways for me to put the music on my ipod into my new computer?

    Syncing to a new iTunes library or computer will erase your ipod. Only if you back up your iPod manually before syncing, you can restore your device from that backup again. A manual backup does not include the sync process.
    Disable autosync in iTunes, connect your iPod to your new computer and right click on it in the device list and choose backup. iTunes will backup your ipod without syncing.
    Transfer your purchases the same way, choosing "transfer purchases" this time.
    When you connect your iPod for the first time, all media content will be erased. But you can restore your settings and app data from your manual backup afterwards.
    Don't forget to set up at least one contact and event on your new computer to be able to merge calendars and contacts when you sync the ipod for the first time.
    Music is one way only, from the computer to your device, unless you bought the songs in itunes and transferred your purchases.
    There is 3rd party software out there, but not supported by Apple, see this thread:http://discussions.apple.com/thread.jspa?threadID=2013615&tstart=0
    About backups and what's saved: http://support.apple.com/kb/HT4946
    How to back up and restore:http://support.apple.com/kb/HT1414
    How to download apps for free again:http://support.apple.com/kb/HT2519
    Saving other data is also described here. How to back up your data and set up as a new device

  • Have Macbook Pro & 4th gen iPod Touch. Downloaded & installed iOS 4.3.2 yesterday. Upgrade went without a hitch, but now iTunes on My Macbook Pro will not open. I get an error that says "iTunes" Data too new to be used with this version of iTunes.

    Have a Macbook Pro and a 4th gen iPod Touch. Downloaded and install iOS 4.3.2 yesterday. Upgrade went without a hitch, but now iTunes on My Macbook Pro will not open. I get an error that says --The file "iTunes Library" cannot be read because it was created by a newer version of iTunes--. I am running iTunes 10.1.  I searched for Updates to my MacBook Pro (running 10.6.7), but comes back saying no updates available. WHAT IS GOING ON??

    Is your computer still authorized in the Store menu in iTunes?
    iTunes Store: About authorization and deauthorization
    When I changed to my new MacBookPro I had to authorize it although I used TimeMachine to transfer my settings and data.
    Did you try to deselect Wi-Fi syncing and enable it again after that?
    iTunes 10.5 and later: Troubleshooting iTunes Wi-Fi syncing
    Did you already transfer your purchases and manually started a backup?

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