IQ770 crashed after service pack 1 automatic update.

after service pack one was downloaded ,while on line i would get kicked off.eventually windows wouldnt boot up,and then received a blue screen with an error message saying windows has shut down to prevent further damage to the computer.then the computer would only boot up in safe mode.i tried system restore in safe mode,but it did not work.i called hp technical support. they told me i need to do a system recovery.i tried a system recovery through the hard drive, it went through the whole process,and i thought it was going to work,but when it was time for windows to boot up the computer froze.the tech said i need to purchase a recovery cd and it should work.i ordered it and i followed the directions and ran the cd.when the disc was complete the screen was white,and there was no response of any kind.then after a few hours i shut the computer off.when i turned it back on there was nothing but a screen with vertical colored lines,and no response.i have had the computer for 14 months when this happened.i don't know what to do? has this happened to anyone els?

hi, ive got almost the same problem. I just haven't followed through on the back-up as far as you have. good thing, it looks like. I've almost filled my hard drive, now going on 19mos later. i wish i could help. my video is fine, i think. ive ran every free malware, virus, defender and anti spyware prog i could find for this. and got rid of a lot of supposed threats. but the problems get worse and worse. lately i cant get my hardware to work right. seems one thing after another one piece or another seems to go out. weird thing is: the drivers say they are totally updated just for some reason not working and needs to go online but wireless and ethernet both have "hardware connection errors" so i cant get the sucker online. then my system speakers are out. ive tried uninstalling, disabnling, updating via sd card and hp and microsofts sites (all the trials and errors not necessarily in chronological order) but i dont know what to do. winlogon shuts off, oembios shuts off, now i look over and windows explorer keeps going out aaaaaaarrrrrrgh, i dont have that much money to get new warranty. <text deleted> since i cant get online with mine its not up to me when i can check my email. but if someone wants to try and troubleshoot this with me via messenger if im on or email id really appreciate it. im at a loss cuz im normaly the it tech to go to for vista, but now im lost and would really appreciate any and all info or idea...even if ive tried it, maybe my sequencing was off and im willing to retry ....thanks
Message Edited by WendyM on 08-24-2009 08:13 AM

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