Is anyone else on hold for HOURS waiting for customer service?

>> Duplicate post removed to comply with Verizon Wireless Terms of Service. See I've been on hold waiting for the fraud dept for 86 minutes now! <<
Message was edited by: Verizon Moderator

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Does anyone have an email for Customer Service?

I paid for a montly subscription to creative cloud, made sure I didn't sign up for auto renewal and I was still charged for two additional months beyond the month I needed. Now I would like a small refund and find it impossible to get a hold of someone! I "chatted" online with a lady for over 1 HOUR, she could barely understand what I needed, clearly confused and unable to help with a $36 refund! At the end of that chat, she gave me a 1-800 #, which ended up being the sales dept. I explained my ongoing issue and asked for a refund and the guy actually had the nerve to try to sell me additional products for a good 20minutes until he said neither him nor his manager had authority to issue refunds. I was THEN transfered to the billing department where a recording came on and said there was a 2 HOUR phone wait. By then, it was already 6:00, they close at 7:00. I waited for 1.5hrs and still nothing, so I gave up.
Does ANYONE have an email of someone at Adobe that could help me, this is beyond ridiclous yet genuis on Adobes part because they literally make it impossible to get a refund for anything. I gaurentee this happend to a lot of customers who sign up for month to month, again I went online and made sure I wasn't on auto renewal! So Shady!
Thanks in advance for any insite and beware future consumers wanting to sign up for this service!

Hi there, I will process your refund now. You should see the funds within 10 days. I also checked to make sure your subscription has been properly turned off- no auto renew! Please let me know if I can help with anything else. Thanks, Madison

Does anyone else have this much trouble with Verizon Customer Service?

I cannot get any Verizon Customer Service to answer me through email or correct their errors through their store or through the telephone customer service. I have written to them three times with no reply back (although it says it will be answered within 48 hours), gone to the Verizon local store, and called them numerous times.
Ever since I purchased three i-pads for my sons as Christmas gifts my life has been nothing but stress while dealing with Verizon and Best Buy while trying to get a jet pack added to our account through Best Buy and trying to straighten the mess out through Verizon.
My bill is so messed up, of course in their favor, and they cannot seem to figure out how to fix it or else they don't want to take the time to fix it.
I own my own business and they should know that you NEVER just IGNORE the customer. They eventually do go away (to another company). When a company will not ANSWER complaints...there IS a problem! I am taking the next channel up.

This is what happened. I bought the three i-pads at Best Buy because that is where we buy all of our computer products and it didn't occur to me to buy them at Verizon...Hence, that is why it went through a third party. Later, I found out I would have paid a much higher price, according to a Verizon salesperson, so I am glad that I didn't. But anyway...I bought two jet packs with the three i-pads because I didn't think two of my kids had internet connection so of course, I wanted them to be able to use the i-pads when they opened their gift on Christmas. I have a business account with three smart phones already with Verizon. The Best Buy salesman attempted to put the two jet packs on my business account, but he said they would not transfer on that account because it was a business account, so he had to open a new individual account and that Verizon would transfer it over to my business account. Right then, I could see dollar signs. That is why I went to the Verizon store the next morning (Christmas Eve) to straighten it out before letting it go on any longer. I explained everything to the sales person and he assured me that he fixed everything. I explained to him that I wanted to add the two jet packs on to our account...and for them to share our 6 GB of DATA at the present time until we could see how much we used first. Seems that one of my sons did have internet and he didn't need the jet pack. I called Verizon and was told to return it to Best Buy and I would not be charged for it since there was NO USAGE of data on that jet pack. We returned that jet pack. HOWEVER, the wrong jet pack was cancelled. So the one that was taken back was not cancelled through Verizon (it remained active) and the jet pack that we kept had no service and was cancelled. Was that Verizon's fault? Or was it Best Buy's fault? I don't know...but it was not my fault! My son lives out of town and he had to bring his jet pack in to Best Buy in order to get service on his jet pack reinstated. So therefore, he went a week without service, yet we were still being charged for two jet packs...$ 50.00 PER jet pack plus they tagged on 5 GB PER jet pack, which is not what we signed up for. The charge should be $ 20.00 per month to add the jet pack on to our business account. We are aware that we can contact Verizon *611 to talk to an agent because we have talked to them approximately five times already. I have emailed them three times with no reply. I have never had a problem before this, but I never had any issues so never had a reason to contact them or deal with customer service before. Jimfitzgerald...the reason people deal with a third party is that it saved us $300.00 from Verizon's price and we purchased these for 18 months with no interest. Had I known that Best Buy and Verizon do not work well together, I might not have ever bought these at all...But we have one jet pack now that we added to our account and still are being over charged for the two jet packs @ 50.00 per jet pack @ 5 GB data each...totally ridiculous. My son tried to straighten it out and was told by Verizon that we had one of the jet packs since 2011 and the other one since December 2012. Finally, Verizon said they understood and would straighten it out...But our bill is still wrong. How do you get them to answer your complaints? How do you get them to understand? If I don't pay our incorrect bill, they told me they will cut off our service and they are our business phones. Suggestions?

Terrible Transfer Experience - 10+ hours with bad customer service

I've been a Verizon Fios customer for 3 years. For the most part service has been good, though there were a few instances where I've lost internet and cable for no apparent reason for a few days here and there. However, my experience with Verizon Fios over the past few days has been a nightmare. I called Verizon a few weeks ago to tell them that I was moving from an apartment on the 5th floor of my building to an apartment on the 7th floor in the same building. Additonally, I wanted to sign a 2-year contract for phone, tv, and internet. This process went smoothily and my service to my old apartment was to be cut off on 8/10/2012 while the same day my new apartment went get the Triple-play deal on the same day (8/10/2012).
The day finally arrives and Verizon goes 1 for 2 by shutting off my old apartment service (at 6am no less) while not activating my new service. I was told that a servicemen was to be sent between 1pm-5pm. At 4:00pm I call Tech support to check on the status of my order, and they tell me that there are "engineering problems" in my building and there are not enough "ports" for my service, but that a technician is on his way; he's just running late. 6:30pm rolls in and still no contact from a technician or anyone. I call again, 45 minute wait, talk to another support person who tells me the techician is still coming; just running late. It's now 10pm and I call Tech support again. I get tossed around from department to department (Tech Support, Sales, Fiber-Optic installation) and finally I'm told that the "engineering problem" will be resolved in the morning 8/12/2012.
The next morning, 8/12/2012, 11am, no contact at all so I call Tech Support again, 35 minute wait. They now tell me that no technician will be coming out because there's a "serious engineering problem" and they try to schedule me for 8/16/2012. I say that's unacceptable, and that I need a technician out that day (8/12/2012). My customer support puts me on hold for 20 minutes, comes back on the phone, only to hang up on me. I stop trying to call Tech support, and head out of my building around 4pm and right in front of my building is a Fios technician. He says that he's there for another apartment! I ask him about the "serious engineering problems" they're having in my building. He has no idea what I'm talking about and when asked if he'd take a look at our apartments connection, he declines. So at this point, I know I've previously been lied to about my techinical issues and that they couldn't send out a technician until 8/16/2012.
Extremely frustrated, I call customer service tech support again, 45 minute wait, and I talk to Michele who tells me that my order is still pending (yea I figured that) but that it's in the system as only phone and TV, no internet! So it just keeps getting better! She fixes the order to reflect tv, phone, internet and and then connects me to Fios "elite" customer service, to reschedule my technician appointment, and to talk about compensation (first mention of this). I talk to Carolyn{edited for privacy} (SP?) at Elite customer service and she says she is talking to dispatch to get a technician out that day 8/12/2012. I get put on hold for 40 minutes and then Carolyn comes back on the phone to say that she'll give me a call back when a technician has been dispatched. I give her my cell number and say goodbye. Hours go by and no call back. I call back customer service, immediately ask for "elite" customer service. I get put in touch with Ms. C{edited for privacy}. I ask to be put in touch with Carolyn, but Ms. C{edited for privacy} has no idea who I'm talking about. I tell Ms. C{edited for privacy} my story (pretty angrily at this point). I request that she tell me the employee numbers of the people that have worked on my account the past couple of days so that I can make a formal complaint. Ms. C{edited for privacy} tells me my account has only been notated once (the 10pm call I made on 8/10/2012). Ms. C{edited for privacy} offers to reschedule my technican but offers first again 8/16/2012. I say no way, and then she offers me 8/12/2012. I accept reluctantly. I also inquire about the compensation Carolyn mentioned, and Ms. C{edited for privacy} says that she can't discuss that until installation is complete. Ms. C{edited for privacy} says she'll call me Monday (8/13/2012) to make sure installation went accordingly I ask Ms. C{edited for privacy} for a direct line of contact so I can call her. She gives me the number 443-436-3954. I ask her "Are you sure this is a direct line and I won't be on hold for 45 mintues". She says of course. Turns out this number is a voice mailbox number and doesn't put me in touch with anyone.
Sunday 8/13/2012 rolls around. Our techinican shows up on time (hallelujah!!). Lloyd, our technician, is the first Verizon Fios representative who's on top of his stuff. He quickly deduces that the "serious engineering problem" was simply that the people that lived in the apartment before us did not cancel their subscription. Therefore, they were taking up the "port" we needed for service. Lloyd does his job, and in under 2.5 hours. We have TV and internet, but no phone because Lloyd's technical support needs to do some things on their end.
So the tally at the end of this awful expereience:
1) 10+ hours of calling customer service, tech support, fiber optic installation, sales, and "elite" customer service.
2) Over 5 hours of wait time.
3) Spoke with 12-15 representatives with 3-4 different stories for my problem.
4) Complete failure of communication from Fios.
5) TV and internet installed 2 days late
6) Phone still uninstalled
7) Too many lies to count
I am debating if I should just switch at this point, but I'm not sure if Verizon will penalize me (like they haven't done enough already!) . Anyone know if there's a grace period at which to cancel without penalty? Also Moderators, can you please have someone from your "super duper elite" customer service call me cause this issue is still not resolves and I still need to file a formal complaint either with your corporate office or my state business bureau.
Exhausted,
Mike

Since we haven't heard back from you or have received a form submission as requested in your private support case, it appears assistance is no longer required. If you need any future help with your Verizon service, please make a post here on the forums so we can assist.
Anthony_VZ
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Contact info for customer service?

I purchased a FormsCentral Teams plan for my nonprofit. The product is great, but the customer service is the worst I've ever experienced. I'm getting triple-billed and I seem to have also lost my Teams plan in the process. The representatives on the "chat" were completely unhelpful, and, after waiting an hour for customer service on the phone, the person I spoke to was barely comprehensible and, in any event, said someone would have to get back to me and never did.
Does anyone have an e-mail address for Customer Service? Perhaps if I spelled out the problems in one e-mail it would work better. Or should I just write an old fashioned letter to corporate HQ?

I agree. I am having an impossible time with a simple form, and am finding no documentation and no customer service. I would love it if someone would help me out. Customer service, please email me if you see this post.

Recource scheduling table for customer service

Hello,
does anyone of you use a alternative Recource scheduling table for customer service, beside the SAP integrated Recource scheduling table ? Are there other recource scheduling table known ?
Jürgen

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Why don't Adobe have a contact for customer services - the "chat' person ignored this question an impressive 5 times .

Anyone else tried? Elements just does not work properly on Macs and when I asked for help, I was told that help isn't available for my old version so I'd have to upgrade. Like an idiot, I eventually did and found the new version even worse. I looked for customer service contact and ..... nothing. Only option was for their "chat" - so asked them - told there was no email, I couldn't get a refund as I had bought it from Amazon! person was unbelievably unhelpful and wouldn't answer any questions, despite being repeated many times.
Anyone got any idea how to complain to Adobe - or should I just do what everyone else does and download full photoshop illegally?

We're just other customers like you, so your guess about why adobe does anything is just as good any of ours would be.
However, PSE works fine on macs for a great many people, so if you could explain the problem maybe someone here could help you.

I upgraded my cloud storage from 2G to 120G and today it went back to 2G and I cannot save my work. Anyone experience this? Unable to get any customer service.

I upgraded my cloud storage from 2G to 120G and today it went back to 2G and I cannot save my work. Anyone experience this? Unable to get any customer service.

Purplehiddledog wrote:
I do backup with iCloud. I can't wait until the new iMac is available so that I can once again have my files in more than 1 location without needing to rely solely on the cloud.
I also rely on iTunes and my MacBook and Time Machine as well as backing up to iCloud. I know many users know have gone totally PC free, but I chose to use iCloud merely as my third backup.
I assume that the restore would result in my ability to open Pages and Numbers and fix the problem with deleting apps, but this would also mean that if my Numbers documents still exist solely within the app and are just not on iCloud for some reason that they would be gone forever. Is that right?
In a word, yes. In a little more detail.... When you restore from an iCloud backup, you must erase the device and start all over again. There is no other way to access the backup in iCloud without erasing the device. Consequently, you are starting all over again. Therefore, it would also be my assumption that Pages and Numbers will work again and that the deleting apps issues would be fixed as well.
If the documents are not in the backup, and you do not have a backup elsewhere, the documents could be gone forever.

ESRI SAP For customer service

Has anyone had experience integrating SAP with ESRI for customer service work within a utility? I am seeking lessons learned from an implementation such as this.
[GIS example|<a href="http://www.freeimagehosting.net/">[img]http://www.freeimagehosting.net/uploads/264f444180.jpg[/img]</a>]

EP2005 wrote:
Where do I even start! I called about 4 times had issues with my dial tone on my phone. Had the same customer service rep attend my call did not help at all but dislike her attitude and her way of customer service very rude and unprofessional. I had the same issue happen to me before and did not have this entire drama go on like this, but my issue was taken care off right there and then. Her name was alissa or elissa one of those I was very upset then she hanged up on me. I called back this time i had a man for a representative and he then transfers the call to the same rep female and she raised her voice at me. I was hanged up once more i called again asked to speak to the supervisor another customer service female rep did the same thing and said she'll help me and was testing my phone line and while I was using my cell to call her she hanged up again. I've never been so disappointed with comcast after all the years I've been using their service.. now I would have to decide if i still want to keep using their cable services.To report this and get your services repaired try this: Send an email to: [email protected]
Include all of your information, full name, service address, phone numbers where you can be reached easily, as well as the phone number associated with your account, your account number, and details about all the issues you have been having. Also include a link to this post.

EMAIL FOR CUSTOMER SERVICE

The website has apparently changed and I'm finding it very difficult to navigate around. I cannot find the email for customer service so I can set up payment arrangements.
Anyone have a clue?
TX!

I was looking for an email for customer service too. I'd rather email them than talk to 20 different people who give 50 different answers. They have no incentive for loyal customers. I went in to upgrade my phone to an Iphone 5. I have unlimited data for many years at a great price and my son does too. So when I went in to upgrade, they told me that it would eliminate my unlimited data price that I've had for years (about 10 years) and have to pay the price it is now, per gig or whatever they call it. They said the old plans are no longer "grandfathered" in when you upgrade. Seriously?! So I did not upgrade my phone. I was with Airtouch Cellular before Verizon took it over. That tells you how long I've had the same number and been a loyal customer (even though I get so frustrated at times).
I'm just too lazy to switch...but now am seriously thinking about it. T-Mobile offers "Loyalty Plans" and gives their customers rebates and credit and FREE upgrade on smartphones. My co-worker got a nice incentive to stay with them for over 5 years. I spoke with Sprint and they were great and offered to keep my price that I've had for unlimited data and same for my son's phone. Now why can't Verizon do that? I only wish the corporate offices would read this to see how frustrated their customers are.

Email for Customer Service for B210A Printer

I have tried to enter my serial # and product # to no avail to get an email address for customer sevice. Can someone just give me an email address for this printer that I purchased on Sunday?

phone number for an HP web printer? I just bought a 5520 all in one web/photo printer and after getting apps printed daily that I did not order (or didn't know were added) using up ink daily, freely printing on my printer, after three days and I cannot count the hours trying to resolve this issue, I would say the telephone number for Customer Service, or email address should be: (555) DON't EVER BUY HP PRINTER AGAIN. If I cannot get a human to answer or take care of this problem, my printer will go out on the roadside with a great big sign on what is left of the "parts" with the same message, and I will put a bumper sticker on my Camry, too!!!! Worst service for probem solving ever!!!!!!! Les1ie

Really? All Adobe has for customer service is a forum? I have a simple question. Can't just contact someone? Are you that cheap?

really? All Adobe has for customer service is a forum? I have a simple question. Can't just contact someone? Are you that cheap?

Not to be critical, but in the time you have waited to find out how to contact Adobe you probably would have had your question answered by someone here on the forum. Many times people have been given bad information when they have found a way to contact Adobe. Much of the so-called technical support has been outsourced overseas. And the people manning the phones have no experience with Adobe products. So you can complain some more. Or, you can ask your question. It's your choice.

Process flow for customer services

Hi ,
I want to know the process flow for customer services.Means when customer return the product for repair or replacement,then how we run the complete process in system.What is the various tcode for this process.
Please ASAP
Regards
Prabudh

Have a look at this [link|http://help.sap.com/saphelp_crm40/helpdata/en/b0/87e20ee4f20148acc496c5525f4399/content.htm] if it for any help. couldn't find anything better
Regards

Address For Customer Services in the

Hi All,?I bought a Zen Vision:m 60GB in January 2007 and applied for the Free Docking Station under a promotion that they were doing.Sent it off 5 weeks ago Recorded Deli'very. It was signed for at their end, but so far nothing. I've kept a copy of all the paperwork which I intend to send off again, however I can't find an address for their Customer Services Dept in the UK.Can anybody point me in the right direction. Thanks?

Hi,with me the same thing happened!! Half december I applied for this free docking station (they had the same promotion in the?Netherlands). However I never received anything (it wasn't recorded deli'very). Now the url for this promo isn't functioning anymore. Did anybody receive the docking station?Because I couldn't find an e-mail adress for customer services I just send an e-mail to support. I wonder if?Creative will?reply. If not I?'m afraid?some people at Creative?are misleading customers.

Is there any Business Package for Customer Service - for service technician

Hi Gurus,
Is there any Business Package for Customer Service. I searched for business package for Service Technician (Field Service Engineer), but I was able to find only a Business Package for Maintenance Technician. Can this busi. package be used for Service Technician as well? Has anybody worked on Customer Service business packages?
Regards,
Dhanabal

Business Package for Plant Manager 2.0 (mySAP ERP)
https://www.sdn.sap.com/irj/sdn/go/portal/prtroot/docs/webcontent/uuid/5025e563-a56d-2910-d7bd-e935c910f215
Regards,
Nitin

Is anyone else on hold for HOURS waiting for customer service?

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