Is apple liable if Lion ruins our device?

I have a brand new MBP, so I'm not really worried but strange things do and have happened. An iPod touch was ruined (irreparably, it turns out) by a software update, and apple did not cover the iPod, not even attempting to repair or replace it. Is apple liable (will they repair or replace a device) if the OS upgrade to Lion ruins the device?

If you have problems with your MBP, you have 14 days for return or exchange from date of purchase no matter what the issue is.
If you upgarde to Lion, make certain to backup your important data first.
Apple - OS X Lion - Get up to date.

Similar Messages

  • Does Apple delete purchased items from our devices?

    A song which I purchased last December has been removed from my MacBook Pro without my instigation or permission. When I tried to download it again I now must buy the entire album, which I don't want.  I suspect this deletion was done by Apple. I'm glad I still have the song on my iPhone, iPad and iPod, where it had been synched. What is Apple's policy about removing items which have been purchased from a user's library? I am very hesitant to make any future buys.
    MacBook Pro always has the latest system (currently 10.9.4)
    iPhone IOS 7.1.2
    iPod IOS 1.1.3
    iPad IOS 7.1.2
    The song was purchased on 12/9/13.

    Where are you looking ? My account's purchase history (Store > View Account menu option) shows all of my purchases. If you mean in the Purchased link for redownloading then have you changed countries since buying the items ?

  • HT204074 All of our devices have the same apple id (2 iphone 4's & 1 Windows Comp..) How can we seperate them but also allow them to still use the same itunes account?

    I tried to ask a similar question before, however did not understand our issues well enough to even form a comprehensive question and the kind replies.
    I apologize, unfortunately I've yet to resolve our problem.
    All of our devices are under the same Apple ID & password (an IPhone 4s, an IPhone 4, and a Dell Laptop that uses Windows 7.) How in the world can
    we separate them (so we can both use our free 5GB under the iCloud storage that each of our IPhone's offer, but "also" still use the same shared ITunes
    account?
    As it stands right now, my son's phone (iPhone 4) is set up under our Apple ID & pw-which enables him to use the free 5gb's under the iCloud.
    I cannot take advantage of the Free 5gb's iCloud on my IPhone 4s, because it's all "my info." on my son's phone (my email address & pw=what we've always used for our shared ITunes acct.)
    A big fat mess I know, and don't even want to confuse things by asking about these SMTP's...1 thing at a time!
    Not sure if it is still on his phone, however in trying to resolve this issue last time I set him up with a MobileMe address. I believe I entered my info back into his phone because it created a bigger mess!
    Thank you in advance for any suggestions/help! It's taken me some time to gather the patience and courage to ask for help again in resolved this
    issue!

    I don't know if I'm asking this all in a way that can be understood? Thanks ED3K, however that part I do understand (in the link you provided!)
    What I need to know is "how" I can separate or rather create another Apple ID for my son-who is currently using "my Apple ID?" If there is a way to let him keep "all" his info on his phone (eg-contacts, music, app's, etc.) without doing a "reset?') Somehow I need to go into his phone's setting-create a new Apple ID and possibly a new password so he can still use our combined iCloud & Itunes account?
    Also then letting me take back my Apple ID & password, but again allowing us (my son and I) to use the same iCloud & Itunes account? Does that make more sense??? I'm sincerely trying to get this cleared up once and for all----just need guidance from someone who has a true understanding of the whole Apple iCloud/Itunes system!
    Thanks again for "anyone" that can help me!!!

  • HT5622 I have been using one apple ID for my family as it makes it easier to manage itunes purchases/rentals on all of our devices.  Now that my kids are getting old and my wife has recently purchased an Iphone, I can see that I need to change my strategy

    I have been using one apple ID for my family as it makes it easier to manage itunes purchases/rentals on all of our devices.  Now that my kids are getting old and my wife has recently purchased an Iphone, I can see that I need to change my strategy. I plan to add a few more iphones to the family very soon.  What is your recommendation to manage all of our devices (iphones, itouch, apple tv) for my family?  Can I continue to function with one apple ID or is it time to take the leep into attempting to manage multi-apple ID's? 

    There's a few ways of managing multiple devices on a single computer (and keeping seperate content on each). The following document is worth checking through:
    How to use multiple iPods, iPads, or iPhones with one computer

  • We have a large family, 5 kids and two adults all with iPads, iPhones, Mac Books, Servers....  How can we combine our purchases to use on all our devices.  We have two Apple ID's and sometimes buy multiple copies because of how we are limited...

    We have a large family, 5 kids and two adults all with iPads, iPhones, Mac Books, Servers....  How can we combine our purchases to use on all our devices.  We have two Apple ID's and sometimes buy multiple copies because of how we are limited...

    Hello Halfback71,
    Thanks for using Apple Support Communities.
    For more information on this, take a look at:
    Frequently asked questions about Apple ID
    http://support.apple.com/kb/ht5622
    I have multiple Apple IDs. Is there a way for me to merge them into a single Apple ID?
    Apple IDs cannot be merged. You should use your preferred Apple ID from now on, but you can still access your purchased items such as music, movies, or software using your other Apple IDs.
    If you are wondering how using multiple Apple IDs relate to iCloud, see Apple IDs and iCloud.
    Best of luck,
    Mario

  • My wife an I share one iTunes account but have separate Apple id for our devices - prior to 8.1 we shared storage on iCloud now we can't and when I try to buy more storage on her phone instead of accessing the shared iTunes account it try's to sign

    MMy wife an I share one iTunes account but have separate Apple id for our devices - prior to 8.1 we shared storage on iCloud now we can't and when I try to buy more storage on her phone instead of accessing the shared iTunes account it try's to sign in to iTunes using her Apple id - I checked the iTunes id and password on both devices - can anyone help

    Have a look here...
    http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l

  • Me and my partner are currently using the same apple id and have no space left on our devices. We are currently waiting on the iphone 6 plus to arrive and don't know how to transfer all data to the new phones.

    Me and my partner are currently using the same apple id and have no space left on our devices. We are currently waiting on the iphone 6 plus to arrive and don't know how to transfer all data to the new phones.?

    I don't know if I'm asking this all in a way that can be understood? Thanks ED3K, however that part I do understand (in the link you provided!)
    What I need to know is "how" I can separate or rather create another Apple ID for my son-who is currently using "my Apple ID?" If there is a way to let him keep "all" his info on his phone (eg-contacts, music, app's, etc.) without doing a "reset?') Somehow I need to go into his phone's setting-create a new Apple ID and possibly a new password so he can still use our combined iCloud & Itunes account?
    Also then letting me take back my Apple ID & password, but again allowing us (my son and I) to use the same iCloud & Itunes account? Does that make more sense??? I'm sincerely trying to get this cleared up once and for all----just need guidance from someone who has a true understanding of the whole Apple iCloud/Itunes system!
    Thanks again for "anyone" that can help me!!!

  • HT1923 I have a family of 7...5 of us all have either an Apple Ipod or Iphone and all of us have trouble plugging our devices into the computer n connecting to itunes!...What can we do to fix this????!!!!!!!!

    I have a family of seven. Five of us all have Apple Ipods or Iphones. Everytime there is a new update for itunes or any of us try to plug our devices into the computer to hook up to itunes we all have problems or it won't let us!...It's getting to the point that we don't want to continue spending hundreds of dollars on Apple products that keep giving us problems. How can this problem be fixed???!!!

    What is the problem? We cant help if you dont tell us what the problem is.
    Do you get an error message? Do you plug the devices in and nothing happens? Is content not syncing?
    Can you elaborate more please?

  • I have itunes on my desktop (non-apple) and iPhone.  My fiance' has iPhone, iPad and Mac (all which I bought her).  We'd like to share music on our devices.  How do we do that?

    I have iTunes on my desktop (non-apple product) and an iPhone.  My fiance' has an iPhone, iPad and Mac laptop, all of which I bought her.  We'd like to share the music we have in iTunes library among our devices.  How do we go about doing that??

    Welcome to the Apple Community Silvertip13.
    The following article(s) may help you.
    Understanding Home Sharing
    Setting Up Home Sharing On A Computer

  • In the old Mobile me storage I had shared storage for my family and all of our devices. How do I breakup the 55GB across my apple accounts now that iCloud is by device by user?

    In the old Mobile me storage I had shared storage for my family and all of our devices. How do I breakup the 55GB across my apple accounts now that iCloud is by device by user? Anyone else have this issue. I am also in need of correcting the storage from my work where I do not have Safari or I can not down load iCould to my desk top.

    That storage moves to master account. Since there are no accounts like that in Icloud, people in your family will enjoy complimentary 5 gigs from Apple and they will let you know if they need anymore. You will not be able to manage storage from windows desktop

  • HT204053 Consolidate all of our devices to a new Apple ID

    My husband and I have an iMac, iPad, Apple TV and two iPhones. We each had an Apple ID and the devices used one or the other of the ID's. We have created a third Apple ID and want to consolidate all of our devices to the new ID without losing data on iCloud. We can't figure out how; can you help?

    Migrate your iCloud data from each account to the new one on your phones by first saving your photo stream photos to your camera roll (open the my photo stream album, tap Edit, tap all the photos, tap Share, tap Save to Camera Roll).  Next, open any notes you are syncing with iCloud and email them to yourself (these can't be migrated but must be recreated by copying and pasting the text into new notes in the new account).  Finally, if you are sycing any iWork documents with iCloud, turn off iCloud syncing in your iWork app settings.
    Next, go to Settings>iCloud, tap Delete Account, choose Keep on My iPhone when prompted, sign into the new account, turn on your iCloud syncing and choose Merge to upload the data to the new account. Once you've done this on both phones, check the new account on icloud.com from your computer to confirm that all your data is there.
    Once you've confirmed that your data has been successfully migrated to the new account, go to System Preferences>iCloud on your Mac, click Sign Out, then sign back in with the new account ID to sync the iCloud data in the new account to your Mac.
    You will not be able to migrate your former iCloud email addresses to the new account.  A new iCloud email account will be created when you create the new account.  If you still want to use the old email addresses, you would have to go to Settings>Mail,Contacts,Calendars on each phone, tap Add Account, sign into the old iCloud account that the phone was using, and turn Mail to On.  This will add your old iCloud accounts to each phone as a secondary account.  The limitation with this approach is tha Mail in a secondary account will only be fetch, not push as push email is only supported in the primary account.

  • HT204053 My wife and I share one Apple ID.  I am on iCloud and she is not (yet).  If she turns on here iCloud capability does that mean our device content will be merged?

    My wife and I share one Apple ID.  I am on iCloud and she is not (yet).  If she turns on here iCloud capability does that mean our device content will be merged?

    Welcome to the Apple Community.
    To begin with, I would like to try to explain Apple's confusing nomenclature in regard to iCloud.
    Apple have called the whole cloud thing iCloud, there are a number of features under the iCloud umbrella, some of which require their own login. iTunes is one of these, another is what Apple have unfortunately also called iCloud too.
    You can use the same Apple ID (account) to login to both iCloud and iTunes, but you don't need to and often users will login to each service using a different ID.
    The part that you need to remember is that the services available when you log into iCloud are completely different and unrelated to those when you log in to iTunes. Your iCloud login enables mail, contacts, calendars, find my phone, Back to My Mac, Documents & Data sharing and photostream, it does not affect any of your iTunes services.
    To avoid confusion when discussing your problem, when I mention iCloud, I am referring to the services under the iCloud login, Whereas I will refer to the whole cloud thing as The Cloud.
    To avoid your data being merged, your wife should open a new account and use it just for iCloud, she can continue to use the existing account for iTunes, so that you can continue to share your iTunes content.

  • My wife and I have different Apple ID, can we share our music on the two devices

    My wife and I have different Apple ID, can we share our music on the two devices

    You do not need to ask the same question twice. Stick with the first post that you started here.
    https://discussions.apple.com/message/21121337#21121337

  • HT204053 Our family uses one Apple ID for all of our iPhones.  We installed the update and now we are all getting each others photos and texts.  How do we stop this?

    Our family uses one Apple ID for all of our iPhone 5's.  We installed the update and now we are all receiving each other's pictures and texts.  How do we stop this? 

    Have a look here...
    http://macmost.com/setting-up-multiple-ios-devices-for-messages-and-facetime.htm l

  • HT4914 My wife and I both have iPhones and iPads. Can we both have access to the same iTunes Match library or do we have to have separate subscriptions?  Our devices are synced to the same computer and we currently download titles from the same library.

    My wife and I both have iPhones and iPads. Can we both have access to the same iTunes Match library or do we have to have separate subscriptions?  Our devices are synced to the same computer and we currently download titles from the same library.  We both use separate apple id's on our devices.

    You need to reconfigure your phone for use with your Apple ID. I suggest you restore yours as new then reconfigure it with your information and Apple ID. Be sure to disable Find My Phone, if it's enabled, before proceeding.
    Locked Out, Forgot Lock or Restrictions Passcode, or Need to Restore Your Device: Several Alternative Solutions
    A
    1. iOS- Forgotten passcode or device disabled after entering wrong passcode
    2. iPhone, iPad, iPod touch: Wrong passcode results in red disabled screen
    3. Restoring iPod touch after forgotten passcode
    4. What to Do If You've Forgotten Your iPhone's Passcode
    5. iOS- Understanding passcodes
    6. iTunes 10 for Mac- Update and restore software on iPod, iPhone, or iPad
    7. iOS - Unable to update or restore
    Forgotten Restrictions Passcode Help
                iPad,iPod,iPod Touch Recovery Mode
    You will need to restore your device as New to remove a Restrictions passcode. Go through the normal process to restore your device, but when you see the options to restore as New or from a backup, be sure to choose New.
    You can restore from a backup if you have one from BEFORE you set the restrictions passcode.
    Also, see iTunes- Restoring iOS software.

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