Is QoS tools shape good for VoIP?

Hi,
I have MPLS VPN scenario. For MPLS VPN at PE router connecting to hub, I've configured below QoS:
class-map match-any P1
match ip dscp ef
class-map match-any P3
match ip dscp default
class-map match-any P2
match ip dscp af31
policy-map QoS
class P1
priority percent 35
class P2
bandwidth percent 40
random-detect
class P3
bandwidth percent 25
random-detect
Since on the egree PE towords the internet, I'm using subinterface thus, the configuration is:
policy-map cust-qos
class class-default
shape average 256000
service-policy output QoS
interface FastEthernet1/0.8
encapsulation dot1q 8
ip address ...
service-policy output cust-qos
Since the internet access is 256K, I've configured shape average 256000.
My problem is that, during high congestion at internet access, I noticed that on cust-hub my VoIP SIP is having problem to ring to another VoIP SIP within the same hub. Is it because of the shape command ?
thanks in advanced

Hi Maher,
shape average 256000 is to much. The point is, that you have OSI layer2 overhead and layer2 keepalives and such. Lower it to f.e. 240000. You might need to "play" a little with the parameter, as the overhaed depends on average packet size.
Also make sure, that your SIP traffic is marked with af31. Just as a note: Cisco changed from marking voip signaling with af31 to cs3. Take a sniffer and check that proper markings are in place for voip signaling. Or just try
class-map match-any P2
match ip dscp af31 cs3
Hope this helps! Please rate all posts.
Regards, Martin

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