Is there a dark-red pixel in the middle of my ipad 2 screen, Apple Staff ignored it with rude manner.

Question

Is there a dark-red pixel in the middle of my ipad 2 screen, I 've just it for 6 days. After that I went the store (Thailand) to turn it, they told me that it's a dead pixel and Apple won't replace it to the new one - there must be more than 3 to claim.  How can I do?
The store guy told me I should go Apple Service Center. The Center's staff kept my ipad and told that replacement depends on Regional office at Singapore.
She also blame me that "Why don't you look for dead pixel before you brought?"
What !!! Dead Pixel is the fault of Apple Factory, but she said like I'm so stupid to brought a dead-pixel ipad.
"If you want me to do something on your case call to Singapore by yourself" she said.
After I called to Singapore, I found myself the staff there treated me so bad and confuse.
1. The first guy at Singapore said  "Because you 've just brought it for 6 week you can choose between replacement or refund, but leave me your numbers we will call you back."
2. Shortly, a rude guy called me - said to me about Bright and Dead Pixel - then said "It's not our authority to replace ipad for you, you paid your money for our dealer (Store in Thailand), so you must ask for resposibility from them. "
What !!!!! He treated me like I'm not a customer. Store and Care Center in Thailand told me it ups to Singapore, but Singapore told me not.
Who lied? However, I'm still Apple Customer. Whatever country I brought it, I paid for Apple product. Where are thier responsibilities?
I hope, Apple U.S. is my last resort.
Yuttasak Konboon (Thailand)
64 GB 3G

Answer 1

Given that you can return/exchange it for any reason within the 14-day window after you bought it, you shouldn't have any problems.
Do you live near an Apple retail store? That may be your best bet. It certainly worked for me: I ordered mine online and when I noticed an air bubble embedded in the glass, I brought it to my local Apple Store and 15 minutes later walked out with a replacement. No fuss whatsoever.