Problems with Droid RAZR phone

I purchased my Droid phone 12/19/12. Circa 2/5/13, I started having problems with it, that are still continuing as of today, 2/20/13. I went into a VZ store twice in the span of 4 days about these problems. On the first visit, the VZ person did a phone reset and other stuff, didn't work...no surprise, right? They might as well have told me to unplug it for 30 seconds, plug it back in and try again. A few days later, after the problems didn't go away, I went back in and the employee, after reading documented information from previous visit, automatically ordered me a replacement phone. Once I got the replacement phone, I refused it because it was a certified used phone. I spent nearly $180 for a BRAND NEW phone and I'm suppose to accept a used phone and possibly have even more problems? I don't think so. I sent the phone back the day after I got it with a long letter protesting the replacement phone and giving a detailed description of the problems.
So, I am posting this note, along with (some of) the problems, to see if anyone else in the VZ world has had these problems; with the Droid or any other phone, and how to fix them. Here are the problems:
Several times a day, it will show the time as 15 minutes late than what it is (if real time is 4:45, my phone will show 4:30; if real time is 8:36, my phone will show 8:21).
Related to the time problem above, it incorrectly lists my texts (sent and received); it will show that I responded to someone’s text 15 minutes before they sent their’s.
On Thursday, February 7, 2013, I was unable to call out when I really needed to. It took me 4 attempts to be able to call my boss. The phone got stuck on “dialing” and the call never went through. Even after turning my phone on/off twice, I still could not call out.
Any advice how to fix these problems; at least the time problem?
Thanks,
Joe

Hey there AshleyR0518. I want to start off by thanking you for your continued support to Verizon Wireless. Customers like yourself have allowed us to grow into the company we are today and we are forever greatful. I am saddened to hear that your most recent experience has caused you to look else where and I want to do whatever I can to retain your business. I am here to provide you with the customer service you deserve.
I am sorry to hear about the issues that you are having with the Droid Charge. That is one to many issues to be having so I can certainly see why you are upset. The Droid Charge is a great phone, we just need to see what is causing the issues with the phone and make sure those bugs are exterminated.
I am sorry that the store wasn't much assistance to you. They should have been able to resolve your issue in an efficient and professional manner and by your description we did not do that. If you provide the specific store location I can submit feedback to the store manager so that we can assure that this never happens again.
How many hours do you get out of the Charge battery? The specs say you should get about 11 hours out of the battery, but that could differ on how you actually use the device. Do you have any battery saver or task killer apps? Sometimes these apps can do more harm to the battery than good. If you do please uninstall them and test the battery to see if the battery life improves.
As for the phone freezing, this could be caused by a third party app that possibly has a corrupt file. To test, please put the device into safe mode and let me know if the freezing issue persists. For steps on how to put the device into safe mode please visit http://vz.to/n2EIBZ. If the phone doesn't freeze while in safe mode, that means that a third party app is causing the device to free.
When is your upgrade Ashley? Dial #UPG from your cellphone to find out.
Also if you are still under warranty we can replace your device at no cost to you as long as there is no physical or water damage done to the device.
I want you to remain with us and also have a fully functional phone. There is alot more we can do than a factory reset and we are here to assist. Please try the steps provided and keep us updated on your results.
NickB_VZW
VZW Support
Follow us on Twitter @VZWSupport

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Problems with Droid RAZR HD

Hi,
        I have had to post this into the Droid RAZR MAXX section due to the Droid RAZR HD no longer being posted on Verizon's site anywhere. I first acquired this phone on 6/18/2013. After a month I started having a few problems with the phone. Being my first smart phone I just thought thats how it operated. In December of 13 the problems had gotten so bad that I had gone by my local store several times and was basically told that if I wanted a different phone to buy one off Craigslist. I couldn't believe that! The phone was only 6 months old and still under warranty. The associate never offered to complete a warranty claim either. Since then I am on my second replacement, third phone all together and have called Verizon a few times about every phone I get that turns out to be defective. Would Verizon not allow an exchange seven months into a two year contract if every phone I've had has been defective? I mean, its not even on their web site anywhere and the Droid RAZR MAXX is and it came out the same time as my Droid RAZR HD.
       A VZ rep once offered to exchange and downgrade me only to another Droid. I did not care to downgrade and stay with the Android OS. I want to get away from the Android OS completely and change over to an Iphone and be done with it. I'm not asking for the latest and greatest Iphone just because it might seem as though "I dislike the Droid I have now". I want to change over to an Iphone because every Droid I get turns out to be defective. I wish I had NEVER EVER selected the Droid in the first place and hope I don't regret signing up Verizon, their service is awesome and CS is great too. I've just been in this string of defective phones that's not even listed on their web site anymore and I don't care to have a phone that locks up and freezes when I need to make a call.

    We appreciate you taking the time to contact us. We also want to make sure you have a phone that is working properly for you, 10.8denson.
The warranty will replace the same make/model for you.
If you are looking to get a different device, you can look into Certified Pre Owned http://bit.ly/NTcxRW, a possible Edge upgrade http://bit.ly/1br8ZPg. Have we been able to troubleshoot this device with you?
TamaraH_VZW
Follow us on Twitter @VZWSupport

Problem with Droid Razr Maxx and Jelly Bean update

My Droid Razr Maxx was updated this morning and right away found a couple of problems. First, although I was sitting next to my wireless router, the signal display indicated a really weak signal. This seemed to clear up after a reboot and an on-off-on cycle of the wifi on the phone.
The second problem was that, with the wifi off, I had no data signal. None. The phone worked but no 1x/3G/4G. I traced that problem to the phone configuration. Somehow the update turned off Mobile network data access. (Menu -> System Settings -> Wireless Netwroks -> More... -> Mobile networks -> Enable data access over mobile networks)
Seems like a dumb thing for the update to do.

Put all of your contacts in one place, Gmail contacts. Gmail will only sync one copy and is an excellent way to restore contacts after a factory reset. If you have contacts in Gmail, Verizon Backup Assistant, Facemail, etc. then you will probably get multiple copies. Ditch Backup Assistant ASAP if you have it activated.
Make sure all of your contacts are in Gmail Contacts, erase all contacts from your phone (clear data in Settings > Apps > All > Contacts Storage), and resync with Gmail Contacts.

Battery problems with Droid Razr M

Over the last 2 weeks my droid Razr M has lost battery power. It appears that my screen is using anywhere from 42% to 55% power. I have had a "soft" update done at the store and that lasted about 2 hours. My screen is on auto batterty saving mode, and dims after 30 seconds. I generally use my phone for texts, limited calling and occasionally checking my email. I have not downloaded anythig lately. Up to this point my battery life has been good.

Keep your screen lighting to no higher than 20-25% and do a normal reboot again. Next try to rebuild your battery by doing the following:
Li-ion batteries needs to have a rebuild charge from time to time. Give this a try, Do a full 6-8 hour charge with device in sleep mode, next run it down to about 45-50 % and then a 4-5 hour charge. After that use your device and take it down to 30%. Another 6-8 hour charge and then down to no lower then 20-25% and one more full 8 hour charge. At that point your battery should be rebuilt back to a normal life cycle. This should eliminate a short battery life if all is working normal.

Lots of problems with droid razr maxx hd

I think they all started after the update. My phone was working fine before that time but since then all sorts of strange stuff is going on and I don't know if it's due to the update or if it's the phone itself. The problems are as follows:
1. Phone seems to get stuck and gets hot....but not while I'm using it. I will go to use my phone and the screen is stuck to black and the phone is hot. I have to turn the phone off (sometimes takes several attempts) and I remove the otterbox and let it cool down. When I start it up it is fine. Sometimes it gets hot and the battery suddenly drops but it isn't stuck...I check to see if it's updating something but I shows that nothing is happening.
2. Sometimes it won't send my text......I just the "sending" notification.
3. When someone sends me a group text, I suddenly do not get the first group message (which explains everything) but I will get everyones reply.
4. It suddenly will no longer allow me to send a photo by text...it will let me send it by gmail. If I try to send a photo or retrieve a text with a photo someone has sent me, I will get the notification that "unfortunately messaging has stopped"
5. It randomly turns itself off or get stuck in the black screen (this is not good when it turns off during the night and it is your alarm clock.
Anyone with similar issues?

We appreciate you taking the time to contact us. We also want to make sure you have a phone that is working properly for you, 10.8denson.
The warranty will replace the same make/model for you.
If you are looking to get a different device, you can look into Certified Pre Owned http://bit.ly/NTcxRW, a possible Edge upgrade http://bit.ly/1br8ZPg. Have we been able to troubleshoot this device with you?
TamaraH_VZW
Follow us on Twitter @VZWSupport

Problems with Droid Razr

I sent a couple of message to my e-mail from my phone. Shortly on after that night I got a thing on the top of my phone saying that there is 4 items waiting to upload and Remote device offline. I have no idea what this could possibly be. Everytime I push on it to open it, it just closes it and doesn't remove it from my phone. It is driving me nuts!!! Any ideas as to what it could be and how to get rid of it! Please Help!!!

Hello Kelt11JR,
Don’t let it drive you nut!! (Smile) I would love to assist.
First, I’d like to thank the Community for the great feedback & suggestions!
The notification is being generated by MotoCast. The RAZR is detecting that there is something on the device to be uploaded to the remote device (e.g. PC), however the remote device (e.g. PC) is offline. The message will not go away until the remote device becomes available. To disable this notification:
1. Make the remote device available (power it on with internet connection, etc)
2. Disable MotoCast settings on the RAZR as follows:
-Enter either My Gallery or My Music application
-Press the Menu key
-Select Settings
-Select MotoCast settings
-Select MotoCast auto upload settings
-With the "MotoCast auto upload option, uncheck/deselect this option
This will remove the notification. Please let us know how this works out for you.
Thanks,
AnthonyTa_VZW
VZW Support
Follow us on Twitter @VZWSupport

I am experiencing problems with my i phone due to sharing my daughters i tunes acoount. I have been told by apple to cancel my existing (shared) i tunes account and open a new one for my use only. How do I do this? Please help. RM

I am experiencing on going problems with my i phone 4 due to me sharing an i tunes account with my daughter. I have been told by apple to cancel my existing (shared) i tunes account and open a new one for my use only. How do I do this? I cant find any links in i tunes to do this. mountfield

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LC

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Hi Suzy Q,
I can send and receive calls.
I get "messaging stopped" when doing a lot of texts.
Texts come up "ghosted" meaning they have the text on the bottom and a transparent one overlaid on top. they then become one. But I get the ghosting most of the time when I go into a message from a contact to send a text.
When I go to call logs or text logs, the numbers come up first, and then then the names pop up randomly, meaning not in order down the page, until they are all shown. lots of lag time.
It runs slow.
I have 5 apps on here. I should be able to have a lot of apps on here, and play music, and have files, and...and....and.
I can get online but doing a Google search, when the page with the choices comes up, it is blurred and I have to tap on the screen for it to become clear and readable.
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sometimes when I have my bluetooth on and have "hands free mode" on, I get the a text message read through the headset and also through the handset.
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I have a problem with my I phone usually have cannot hear clearly the person calling me,what should i do about it?

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Hi - it depends on how old your iPhone is. Is it fairly new or if its less than 28 days old you can bring it back to the store if bought through one of the common networks. I had an earpiece problem when I bought mine after just 10 days or so, I couldn't hear anyone through the earpiece and exchanged in store for Free.

Im trying to update, but all it does is backup my phone, My itunes is updated, BTW, I just went to Apple bar, i had previous problem with prior phone, now im having this update problem with thyis new phone, someone HELP!!

Im trying to update, but all it does is backup my phone, My itunes is updated, BTW, I just went to Apple bar, i had previous problem with prior phone, now im having this update problem with thyis new phone, someone HELP!!

Same here and this is driving me crazy. I can buy, but can't upgrade. Grrr.

I have problem with my i phone

i have problem with my i phone,charges not, not come on at all the screen is dead,even when i try to synchronize with i tunes is dead to.please help me.

Hi alex0637,
I know that can be frustrating that your iPhone will not power or charge. Start with taking a look at the article below to troubleshoot the issue further. If you cannot get it to power back on then you will need to contact Apple Support for further assistance.
If you can’t charge your iPhone, iPad, or iPod touch
https://support.apple.com/en-us/HT203030
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I have problem with my I PHONE 4S Always its time out then i must restart my I phone please any help about this case ??

i have problem with my I PHONE 4S Always its time out then i must restart my I phone please any help about this case ??

Hello Pllumb,
It sounds like you are unable to turn on Wi-Fi because the option is grayed out in Settings. Use these steps from the following article named:
iOS: Wi-Fi settings grayed out or dim
http://support.apple.com/kb/ts1559
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Make sure that airplane mode is off by tapping Settings > Airplane Mode.
Reset the network settings by tapping Settings > General > Reset > Reset Network Settings.
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Make sure that your device is using the latest software. To do so, connect your device to your computer and check for updates in iTunes.
If you still can't turn Wi-Fi on, please contact Apple for support and service options. If you can turn Wi-Fi on but are experiencing other issues with Wi-Fi, please see these steps.
Thank you for using Apple Support Communities.
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I have a problem with my i phone , My i phone 4 with serial no. 84040U7UA4S is closed to American communication network AT

I have a problem with my i phone ,
My i phone 4 with serial no. 84040U7UA4S is closed to American communication network AT&T and now I live in Cairo Egypt so is there any way to convert it to be opened international to be able to use in Egypt
kindly please if you are the key person of this problem please help and if not please forward this e-mail to the right person.
Thanks in advance for your positive action , and we do appreciate your prompt reply.

Sell that iPhone to someone going to US or already in US
and buy one locally. AT&T does not unlock iPhones for any one
for any reason. You cannot use that iPhone in Egypt. There is
no problem with your iPhone - it is working as intended: it was
locked to AT&T and still is.

I phone 4 will not reboot tells me to connect to itunes after download has finished message comes up on itunes there is a problem with your i phone

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Yes. Talk to whoever replaced the battery. Sounds like they broke something.

Problems with Droid RAZR phone

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