Is there a way to auto-insert some text into a new ticket in Spiceworks?

In our old ticketing system, it automatically inserts some text (Issue Impact, Procedure, etc) into every ticket, and we'd like to do the same in Spiceworks.
Is there any way to do this? If so, how?
Thanks in advance!
This topic first appeared in the Spiceworks Community

So I am working on a function that accepts pipeline input from Get-Aduser or Get-Mailbox. The goal is to bind the userprincipalname of and AD user to the -Identity parameter:Powershellfunction Test-AliasBinding { [CmdletBinding()] param ( [Parameter(Mandatory=$true, ValueFromPipelineByPropertyName=$true)] [Alias('UserPrincipalName')] [string] $Identity ) $Identity}I can pipe Get-Mailbox to this just fine since it's output already includes an Identity property. However, binding does not work if I use Get-ADUser and pipe it to the function:
PowershellPS c:\> get-aduser matt | Test-AliasBindingTest-AliasBinding : Cannot bind argument to parameter 'Identity' because it is an empty string.At line:1 char:22+ get-aduser matt | Test-AliasBinding+ ~~~~~~~~~~~~~~~~~ + CategoryInfo : InvalidData: (CN=Matthew McNa...C=domain,DC=com:PSObject) [...

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