Is there really anyone working in Customer Relations?

I know this will not help my case, but at least I can vent a little about what is without a doubt the worst customer relations department of any company I have ever seen.
Sent my tablet in to warranty repair in the beginning of December. Of course they were not able to fix it and after a weeks worth of calling I was finally assigned a CR manager, xxxxx, who finally called me on the 23rd of December and told me it would only be 10 days for her to process my refund and send the check.
Of course I never again spoke with Ms. xxxxx as she never returned any calls or emails. About the middle of January I was actually able to speak with someone who told me I had been assigned a new case manager, xxxxx. It took a while but Mr. xxxxx finally called and said that it would only take a week or so to process the claim as apparently nothing was ever started by Ms xxxxx.
Now, here it is February 14th and of course Mr. xxxxx will not return my calls or emails and it seems only God has the phone number for the manager of the customer relations dept. as I have been unsuccessful in my many attempts to talk to anyone at Lenovo who might actually have a name or number for anyone other than my case manager who refuses to return my calls.
So, as you can imagine the odds of me ever buying another Lenovo product aren't very good to say the least. Its almost mind boggling that a company in today's world can treat its customers as poorly as Lenovo does and still be in business.
Anyway, if you are reading this its probably too late for you to heed the warning about Lenovo, but make sure you tell anyone who is considering purchasing one of their products to not even consider it.
Moderator comment: Private information of Lenovo employee(s) removed. Community Rules.

Hi Myles,
Maybe you will get back to me but i doubt it. Your customer relations dept will not return any emails sent by tech. I have also left many voice mails for a Crystal Holeman who will also not return emails or phone calls.
My Lenovo IdeaPad Y460 was sent back directly to Crystal for a one more time to try and repair it. I have no computer now and levnovo can not find it so wont call be back.
You lost my computer and I want it back. Do I have to take legal action? This is ridiculous. My case #8002961037. Account is under my sons name William Ceskavich
Risa Ceskavich
508-353-6013

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i bought a g5 quad in June 06 that failed in july 06. they were unable to resolve the issue and gave me a replacement machine.
i was given a mac pro with 4GB of RAM and a terabyte of internal storage. the 2 oem 500GB Seagate 7200.10 hard drives took over 9+ hours to zero out: the apple store genius told me this was normal. i have since purchased 2 different hard drives. one of the same capacity which zero's out in under 2 hours. that number IS normal.
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"sell it." i would like to say that "sell it" was not the answer i was looking for. i wasn't even mean to her. i was extremely polite and i got, "sell it" from customer relations. i hope none of you get "sell it"
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You use to use Windows but decided to move to Macs at some point, and not look or go back. And that the Quad G5 worked up until some point.
When I got my Mac Pro back in late August/early Sept, I ran into some oddities that no one could help me with. Drivers from Lexmark for their laser printers. Suffice to say that I spent weeks if not month trying to track down why etc. and doing the "clean install" but ended up with the original install disk image.
I'm always afraid if I am forced to install any drivers for now as a result.
I updated SoftRAID (I thought) and ran into every driver and extension conflict possible, known and unknown.
Clean install and avoided anything I could "live without" this time around, and it was stable. For a few days, any and every - and I mean absolutely anything I tried to launch, run or whatnot would CRASH.
I was ready to point fingers. But at whom? ah! must be the Ramjet. Passes all tests, but there must be a gremlin and nothing is good enough to find the cause.
System is now rock solid and stable.
I don't know really what or why. And whether it was SMC reset (I wish they would paint the button in RED!) or zapping PRAM/NVRAM.
I also installed Vista to see if it was OS X or hardware or not. But I never learned what is needed to really use and secure a Windows system - or troubleshoot it if it goes haywire. But you would.
I have spent 40+ yrs tinkering with computers, and 20 with Macs. I think I still remember some of the troubleshooting days from 1990 hunting down shareware bugs.
If it is hardware, it would fail running XP too, maybe? did you retain your license for and copies of Windows and CS2 or whatever you would use? (The Mac Pro really shines running Windows Vista from what I've seen).
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Troubleshooting is as much art as science. Hunches based on what feels wrong with some sweat and guesses backed by some "CSI" sleuthing and detective work.
Only Apple or Intel would know if they have had to come out with re-designed chips, a newer motherboard, or cpus. Or the AMB used on the Risers.
As I said (5 pages ago?) a friend had a G5 Quad that would not run CS2 properly, was crashing etc. (and had on-site Care etc) and the latest logicboard (3rd) stopped the problems, CS2 runs faster and better, it doesn't crash, and the benchmarks show it.
There are revisions to logic-boards. I read it takes 3-6 months to get a pattern of a problem, and another 3-6 months to redesign parts, manufacturing, testing, between engineering prototypes and manufacturing.
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Crashing does tend to lead to more crashes. Mac OS X is not immune to side effects of what they can do. And usually you want to finish a project, not get sidelined.
I wish you had a G5 Quad in there. Two systems. Maybe two G5s even if you have the work or so you can be running CS2 on one and CS3 on another. Or have a techie "gearhead" come in and test and insure that your systems are in working order. Something.
It ain't normal. And it should get more than a "brush off."

What can be done when the Customer Relations Department fails to call? Disgusted and appalled.

I have had a sony KDL-W590B (same as the W600B but from Costco) for less than one year. The original television had a dark spot in the upper left hand quadrant. I contacted Sony and was instructed to do a factory reset on the television and exchange it at Costco if that did not fix the issue. It was not fixed so I exchanged it per their instructions. The replacement KDL-W590B worked adequately for 10 months and then developed a dark, dead spot in the upper left hand quadrant. I contacted Sony and was advised that I could receive a new downgrade as a replacement (the new 48R510C which has 2 HDMI ports compared to the 4 on the W590B and horrible input lag) or I could request a facory recertified W590B. I chose the latter and received the replacement the next week. The replacement was broken. The image on the screen was barely discernible through the black spots and circles all over the screen. I called Sony and explained the situation and was told on Wednesday 5/27/15 that I would receive a call from the Customer Relations Department no later than 1p.m. on 5/28/15. I called back at 3p.m. on 5/28/15 and was told that there are no supervisors available at Sony and that I would have to await a call from the Customer Relations department no more than 24 hours later and he claimed to escalate the issue. I called back at 4p.m. on 5/29/15 and was told that I would have to await a call back from the Customer Relations Department no more than 24 hours later. I called back at 4p.m. today, 5/30/15, and was told that the Customer Relations Department is closed on weekends and I should receive a call from them on either Monday 6/1/15 or Tuesday 6/2/15. My Playstation Plus membership expires tomorrow and will not be renewed. My PS4 and PS3 will be traded in this week. My Sony HTC-150 sound bar will be sold. At this point I just want my money back so that I can buy a decent product from a decent company. Done with Sony after 20 years of supporting them because I get no support in return. Seriously, all I wanted was for them to call me and help.

Alright! I got a response from Charlie by phone after posting today and she was very helpful. She explained what happened when I had my issue escalated on 5/27 because after receiving my third defective KDL-48W590B (this one a factory refurbished unit with a 90 day warranty period to replace a defective set that was purchased with a 1 year warranty) I requested either a refund or a working television with a 1 year warranty. Apparently the expectations for the reply from the Customer Relations Department were set incorrectly. What I should have been told was that a reply after an escalation should take 24-48 business HOURS. This is quite different indeed. The Customer Relations Department is open from 9-6, 5 days per week, so that means that 48 business hours is actually 5.33 business days. That's over a week. So while I expected a reply within one business day as I was explicitly promised on 3 separate occasions by 3 separate Sony employees on 3 consecutive days, it was really over a week. The fourth day, today, 5/30, I was told that I should receive a reply either Monday 6/1 or Tuesday 6/2, which is when I took to the internet to post the complaint at the beginning of this conversation. That was all wrong though. Charlie explained that I should have been told to expect a reply, once my issue was escalated, within 5.33 business days. That's if you are available to answer the one phone call that could come any time on any business day. After she explained this she offered to replace my defective television with a new in box unit of the same model with a 90 day warranty. This would have been perfectly acceptable if there had not been 3 prior defective units and repeated issues even getting a reply from the Customer Relations Department. At this point I would expect at the very least a television with its original warranty period (I don't care if it's new or refurbished as long as it's guaranteed to work for longer than 3 months, especially if I have to go through this process again) or a refund. Maybe even an upgrade? Not from Sony. She indicated that maybe I can get a refund if I submit another copy of my receipt and wait for her to process it and call me back. Unfortunately I am travelling for work and will not have access to it again until Monday, 6/1 and then I can await her reply within 5.33 business days. Hopefully I don't miss her call and can get either a working, guaranteed product or a refund so that I can purchase a Samsung television (complete with 3 year warranty). I made it clear that I will be very upset if I do not receive a response by Tuesday, 6/9 as she promised. The follow-up e-mail that she sent is posted below: "Thank you for contacting Sony Electronics Inc regarding your KDL48W590B. This is to document that I contacted you over the phone to discuss options to resolve your issue today. As agreed, kindly reply to this message with attached copy of your Proof of Purchase. Once valid receipt is received, please allow 24-48 business hours for me to review your file."

Great customer relations representative

Hi i am new to the forum and i would like to share my experience with everyone. I got att uverse about 2 weeks ago. The sales rep that got me to switch had told me a totally monthly price out the door of around 100 a month. About a week later when i recieved the bill it was higher than what i had agreed upon so i called three days ago and got the run around from different departments saying it was due to taxes that it was higher than the original agreed amount. Eventually they transferred me to someone at rententions and pretty much i got nowhere with him. After about 10 minutes of me stating facts of what was agreed upon he started to get hostile with me and we ended the conversation with him saying he will relay the message to the sales rep that i signed up with and she will call me back sometime that day to discuss the issues. So i waited 3 days until today with no call back whatsoever so i decided to call at&t again. When i got thru i asked to be transferred to the rententions department. This time i got a representative from customer relations name Jackie from San Antonio division. She was very sincere and caring and actually wanted to hear what i had to say and wanted to resolve the issue unilike the other reps i had spoken with. At the end of our conversation i decided to stay with At&t uverse not just because we came to a resolution to my issue but to me she really wanted to help the customer as in me. So thankyou very much Jackie from San Antonio customer relations at At&t. If every rep from At&t was like you, you guys would never get a negative feedback.

So glad to hear you had a positive experience with Jackie. We don't hear about those very often!
As far as your bill being higher than anticipated, that is, unfortunately, the norm. While the CSR cannot tell you the exact amounts of state/local/government fees since they vary by location, they should inform you of this in advance.
For me personally, living in Texas, my added fees are around $18 a month for TV/Internet/Phone and there's not a darn thing anyone can do about it!

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