Good Customer Service is at the core of any successful business

This started at 8:15AM this morning. It is 9:30. I have been on chat with a representative who told me they could not answer my question but would give me a sales number and then never came back with that number.
I have been searching forums.
I have followed a Contact Us link only to be led to a list of topics and a friendly written "Did This Help" and of course non of the topics were pertinant to my search.
I did find a number for sells but when I told them the product I was enquiring about they told me I needed Adobe Connect and they would transfer me. I have been listening to some very unpleasent space age calming music for about 25 minutes.
You can tell, it too is a collasol disaster.
Someone just picked up and will not answer my questions without an email address and phone number. I should not have to give that information until after I am ready to purchase. I have asked for a supervisor because they do not know the product... Oh yes, and they did not identify Adobe or themselves when they picked up. That really encourages me to share my personal infornation with them.
I have spent a lot of money in this company and recomended sales for many thousands more. No more. Can any of you recommend good software that is comprable to Adobes I should look in to?
What is the tough question that has everyone flumoxed?
I am in CS Review and want to know if the online meeting spaces available for monthly subscription would be a good fit to use instead.
Is this so hard to answer? One would not think you could spend 90 monutes of your day and still not get an answer. I am hanging up the phone now too. It is 9:50. I am hitting send. It is 9:53PM

Sorry to hear you go the run around.
What are your questions? Feel free to post them here, PM me or send me an email jorma[at]realeyesconnect.com and I'll help answer your questions and assess what would be the best fit for your needs.

Similar Messages

DO NOT Get The Service With This Company IF You Want to Receive a Good Customer Service

It is really a pain, dissatisfaction, and a lot more when you have Verizon as your service provider. I have been having service for my cellphones with Verizon for over 3 years, and did not have any major problems, so when I moved to my new place I thought it’s better to get the Fios, and have one bill for my all Verizon services. I went online and started to order my products online. During ordering, the chat session opened and I started chatting with the Customer Service Rep in order to get help through the process. When we were in the step that I could order the home phone plan, I saw the International World Plan, and I asked the lady to give me some information about this plan. I asked her that I want to call to my country and I mentioned my country’s name to her as well. I asked her that if this service is available for my country, and she said “Yes” you can call to over 100 countries with this service and she encouraged me to get the 300 minutes service. Since the plan sounded good to me I decided to get the 500 minutes instead of 300 min, and after I ordered my plan, I started calling overseas, and happy that I am paying less than the Phone cards with this plan. On March 26 I received my bill, and saw that Verizon charged me 142 $ for the less than 200 minutes that I called to my country, and there was a Letter “N” in front of each phone calls. I checked the guide to see what does “N” mean, and I saw that it said N means “Denoted calls are NOT listed in World Plan”. Well, thanks to the lady who gave me the wrong information while I was ordering my plan online, but she or the Verizon company is not that much lucky because I printed my chat session the day I ordered my plan since I wanted to have the information of what I actually had ordered. That time I did not think that I may get in trouble like this. Since March 27th, I have been calling Verizon every other day, and I have explained my issue to more than 10 Customer Service Reps, and each of them asked me to fax my chat session to them. I have been faxing that to all the numbers that they gave me, and I am keep faxing them, but do not get any respond. One of the Verizon’s Supervisors, whose name is Mark, called twice on my home phone number during the daytime, around 3 pm, and he left massages. On his second massage, he said that he checked the plan and my country is not listed in the International World Plan. He just said this, and he said that he was going to call me back, but never happened. He also did not leave me any phone number that I could call back. Also, since my cellphones are listed in the same bill as my other products, he could easily see the other numbers that he could call and reach me, but he did not bother himself to do so. I have even changed my home voice mail greeting addressing to Verizon, and left my cellphone number in voice mail greeting. I am so sorry that I have to say this, but this seems a definite fraud to me. I did not know about this plan, and I asked the Customer Service Rep to help me. She was responsible to check my country, or at least let me know how I could find out about the coverage. This is ridiculous, and if Verizon cannot take over this problem, my lawyer will take the action over, and takes the issue to their corporate court. I am not going to give up about this, and I decide to give Verizon about a week or so to solve this issue, but I won’t wait more than that. Just a friendly advice to people who want to get the home service through Verizon: DO NOT Get The Service With This Company IF You Want to Receive a Good Customer Service. There is nothing about taking care of customer in this company, and you are going to be stuck with what you get.

Mahsa21,
We are glad that we were able to resolve the international calling plan issue for you. If you need assistance,please reach out to us.
thanks,
Tonya D.

How long does it take for a cancellation fee to process? I just cancelled today and the customer service agent say the cancellation payment went through, but i see no charge on my credit card. On the website it say my cancellation is effective in march 16

How long does it take for a cancellation fee to process? I just cancelled my annual subscription to adobe audition today and the customer service agent say the cancellation payment went through of $74.90, but i see no charge on my credit card. On the website it says my cancellation is effective in march 16, 2015. So when will i be charged?

Hi ,
I'm very sorry to hear of the problems you have had moving to pay as you go.
Please can you give customer service a call and ask to speak to the pay monthly retentions team who will be able to fix this issue for you.
Click here for contact details.
Thanks
James

Customer Service application on the Portal

Hello all,
I want to implement a customer service application in the Portal, Is there any business package for this?
We are using notifications in the CS module on our R/3 and want to make it available on the enterprise portal.
Lots of thanks,
Ron Lampel.

Hi Ron,
I don't know about CS BP, but if you want to use it in portal than there are two ways for that.
1. You can create transaction iview in Portal to use the same.
2. You can create a WebDynpro application for the same and used it in portal by creating WebDynpro iView in portal.
You will find lots of documents for both the methods.
Let me know if you need more information.
Regards,

Custom screen field in the SRM portal screen for Business Partner Bidder

I need to add a custom screen field in the SRM portal screen for Business Partner. I have added this custom field in the include structure: CI_EEW_BUT000 and activated it.
I was expecting to see the enhanced field available in the SRM portal screen when I create the bidder. But is not available.
The new field are available if I edit an Business partner only.

Hi,
Please look into the following OSS Notes:
Note 675800 - Business partner enhancement SRM on maintenance screen
Note 672960 - User-defined fields 2
Thanks,
Pradeep

Is there another provider with good Customer Service and good Coverage over Oxford, Main?

Hi,
Reason
I am from UK and am trying to find out how best to sign on to a US mobile network and one with the appropriate coverage, as I will be in New England for 3 months, 2 of that around Oxford, Maine. I have joined this forum just hoping for more helpful advice having experienced a very poor Sales & Customer support via both the Web Chat and Phone medium.
Poor WebChat Support
Earlier whilst finding from the website the network coverage claims by Verizon over the Oxford area, I took up the WebChat support that popped up. The first Chat agent advised Verizon don't do PAYG! Have disappointedly signed off, I reasoned to myself that can't be as there was an option to select Prepaid coverage on the Verizon interactive map! So I persevered with exploring the Verizon website and found a whole section on Prepaid, with a even a dedicated WebChat button on the page. So realising it must have been a terminology misunderstanding, I clicked on the WebChat request to try to ask for any pre-requisites, as when I was last in Canada (Ottawa) to buy a SIM, evidently it is not common to sell PrePaid in Canada. It was over an hour to get one sorted because of all sort of procedures. The second Chat agent at least admit he didn't know what is PAYG- then even when I spelt it out he only understood it as another term for Prepaid- then advised he can't help me (even though I later found out it is even the actual name of one of your number of Prepaid Plans available!)! Instead he informed I best call Customer Support on 9085594899 despite reminding him I am in the UK. When I asked about hours of service and the time difference (being at 17:00 hrs in the UK) - he told me not to worry as it's 24 hours support!
Poor Phone Support
The number given turned out to be only for Roaming and Mobile data support only! The first option requiring a registered number which obviously I don't have, so selecting the second the call just got cut-off eventually after ringing on unanswered! Frustrated I found via the Contact Us link the supposedly 24 hours number for Pre-paid Customers 8882946804. After finding the one option to speak to an agent without having to key in a registered mobile number first (I think Credit Card payment), again the call just got cut-off eventually after ringing on unanswered. Then thought may be best try the Consumer Sales line 08002564646 given on the page, and it finally got answered but turns out to be for Business account only (which is a different number according to the webpage!) At least the Business Account agent heard my problem and agreed to stay online until she successfully transfer me to a Prepaid agent. The Prepaid agent on the otherhand couldn't be less helpful. Completely ignored my query on any pre-requistes to sign on any Prepaid plans just wanted to know which Prepaid plans I was interested in and then just rolled off the tariffs for the plan I happened to mention and wanted to get me off the phone. I had to ask her again for any other common requirements - she just say I pay for the tariff plan! No interest to talk me through the process.
Extra item only identified on FORUM under a topic "pay as you go activation fee?"
Yet with such poor assisstance from the formal sales/customer service that I thought to try to search for better awareness within the Forum. To my surprise it was only here I learn of an activation fee to add to any Prepaid plan irrespective of Phone in Box or Customer own Device! As explained by AyaniB_VZW .
Whereupon I gone back to the Verizon Wireless website on Prepaid plans and below is all that it has summarised with the relevant words highlighted in RED by me- NO mention of Activation Fee. Where will I find this activation fee identified on the Prepaid plans pages rather 'hidden' behind small print/ T&C link? As it seems Verizon has good coverage and range of Prepaid options - but inadvisable to incurr any issues or queries after taking up the service.
"Prepaid Plan
Get Freedom & Flexibility
The wireless service you want. No annual contract. Join over 5 million prepaid wireless users on America’s most reliable wireless network with no credit check, no hidden fees or charges and no bills.
How it works:
Simply pay up front to enjoy unlimited talk, text and a prepaid data plan on your 3G smartphone. If you go over your data allowance, pay just 5¢ per megabyte."
Where did I miss the activation fee term when signing onto PrePaid Plan on the Verizon Wireless site?

<This discussion is now closed for crossposting violations per the Verizon Wireless Terms of Service. See Visiting States for three months for any replies.>

Good customer service

I wanted to give a shout out to the two ladies at verizon customer service who have helped me today with my lost/stolen phone, but couldn't find a way to do it other than here. While what I heard was not the news I wanted to hear (for some reason the when I bought my HTC Trophy from the Microsoft Store a year ago my insurance did not carry over, and I am basically SOL) I feel that that Nichole (the first rep I talked to to suspend the line and see about getting a replacement) had gone above and beyond in finding a solution for my insurance issue (which is my fault for not checking my statements). I greatly appreciate the fact that she had exhausted all possible options before letting me know what I was expecting to hear the moment I was told that there was no insurance on my phone.
the second shout out goes for the lady (did not catch her name) who helped me activate my secondary phone, she was super friendly and empathetic/sympathetic to my situation. While the task of reprogramming a phone is easy enough to do by itself, it helped me to calm down about the fact that I have a good phone floating around somewhere and I can't do a thing about it at this point.
Thank you now I remember why I have been a Verizon subscriber for the past ten years, despite the whole insurance issue that happened today... which I do not feel is on Verizon's side but it did help to have some empathy/sympathy to stop me from freaking out.

Thank you for taking the time to acknowledge good service! It seems all (or most) of what we hear in this Community are complaints and stories of "bad" customer service, and when things are done right, nothing is said.
Your post was refreshing. I'm sorry about your phone - bummer. I am glad you got the help you needed to rectify the situation.

Old school with CS2. Haven't used in a while and am unable to use the program as it says my serial number is invalid. Customer service tells me the server for CS2 has been shut down. Then they sent me here for help. Does anyone have any advice?

I don't have a clue what I am doing with this. Here is my discussion with Customer Service:
Naresh: Hello! Welcome to Adobe Customer Service.
Naresh: Hi Mary.
Naresh: I understand you have been getting invalid serial number, am I right?
Mary Vance: Hi
Mary Vance: yes
Naresh: Please provide me with the serial number, Mary.
Mary Vance: I provided my serial number here
Naresh: Thank you for the serial number.
Naresh: Please allow me 2-3 minutes while I check your serial number.
Mary Vance: no problem
Naresh: Thank you.
Naresh: Thank you for being online.
Naresh: I would like to inform you that the server for CS2 products have been shut down by adobe since then you are not able to install the product.
Naresh: However, I will provide you the link to download CS2 application. Please visit the following link.
Mary Vance: will this allow me to reinstall Photoshop?
Naresh: Yes, Mary.
Mary Vance: ok...what is that link?
Naresh: Please clcik here to download.
Mary Vance: thank you....trying it now
Naresh: You are welcome.
Naresh: I will also provide you the link for further information regarding the installation of CS2 products.
Mary Vance: the download doesn't have anything regarding installation
Naresh: Please click for the information.
Naresh: I am sorry for providing wrong link.
Naresh: Please click here to download.
Naresh: The 3rd link is for the download of CS2 Photoshop.
Naresh: Were you able to view the download link, Mary?
Mary Vance: what file in that download is supposed to help me?
Mary Vance: the first and 3rd link were the same
Mary Vance: when trying to load from my software, I get the message saying my serial number is not valid. All I need is a serial number that works. Is that going to be possible?
Naresh: Mary, Adobe has disabled the activation server for CS2 applications, including Acrobat 7 and Audition 3, because of a technical issue.
Naresh: So you will have to download the software from the above link.
Naresh: May I know in what OS you are trying to install the software?
Mary Vance: the link sends me to a CS2 help package
Mary Vance: windows 7
Naresh: I am sorry you will not be able to install the CS2 application on Windows 7 since it does not support CS2 version.
Mary Vance: I have had on here for a few years...why all of a sudden would it not work? Illustrator is fine.
Naresh: Okay.
Naresh: You can try downloading the software.
Mary Vance: was the original link that you sent me suppose to allow me to download Photoshop?
Mary Vance: I did try and got the message that the serial number is invalid. Is there any way to get around this or should I throw it away?
Naresh: May I know whether you uninstalled the product.
Naresh: ?
Mary Vance: I did uninstall Photoshop only. Then I tried reinstalling Photoshop only and got the message about the serial number.
Naresh: I check and see that it seems to be a technical issue, I request you to please post your query to the forums so that you will get the resolution from our expertise and I'll provide you the link to visit the forums.
Naresh: Please click here to visit the forums.
Mary Vance: I guess I will try that.
Naresh: Yes, please.
Naresh: Is there anything else I can help you with?
Mary Vance: I don't see where you helped me with this yet, so I guess not!
Naresh: I am sorry for the inconvenience.
Naresh: Thank you for contacting Adobe. We are available 7 days a week, 24 hours a day. Goodbye!
Any help would be appreciated.

CS2 is very old and reached its "end of life" a while back. So probably won't run on modern operating systems. If you can still run it, you'll need to uninstall what you have and re-install with the download link below to activate it.
Error: Activation Server Unavailable | CS2, Acrobat 7, Audition 3
Nancy O.

Awful customer service experience over the phone this weekend

@emaiya
I’m sorry for your troubles. I have sent you a private message to assist you further.

I moved last weekend, and after I hooked up my wireless gateway, it showed I wasn't online. So, I called Customer service. After about 30 minutes on the phone with a guy, he said he would have to setup an appointment. That process took at least 10 minutes of him putting me on hold while he looked up the appointment. He said the next available one was this morning (Thursday) from 8-10, so I took it. I sat at my house this morning waiting on a technician who never showed. When I called customer service there was no record of my call this past weekend, or the appointment I made. I have very limited vacation time, and I do not want to spend it waiting on service that doesn't exist. So, I have to wait another 5 days to get service. Of course, you have already billed me for service that should have started on the 12th, but won't actually start until the 22nd! Of course, that is if someone actually shows up. I will believe it when I see it.

Good Customer Service, for once!

Hello, I just wanted put in a compliment. I was VERY impressed with the service we received from Layton at the Verizon Store on McCarran in Reno, Nevada. We had been to three different stores to solve our problem with a faulty 3G wireless device, and had received no answer or useful help. Just blew us off. I was about ready to switch to AT&T. This guy changed all of that, beyond excellent customer service. There should be more guys like him around. Thanks! On the other hand I couldnt find anywhere to easily leave this comment, and the chat box didn't work.

I use the iskin solo case for the iphone 4. They have released their cases last week thursday I believe, but I got mine in the mail yesterday and so far I like it. I know people have different taste and likings on any cases, but I personally like the iskin cases. Been using them since the iphone 3G S and it protected me well. few times I dropped my iphone 3G s with the iskin case on and it did it's job really well.
I also had the iskin case for my 3G as well and just for the fun of it I did a drop test from where my ear is and I dropped it to the hard wood floor, and it landed dead flat on the ground with screen facing down. I was surprised that it survived that drop because it did made a huge crack noice, and of cource no screen cracks on it, but I sold the 3G now.
But I would never do the same drop test with my iphone 4, knowing that both side is made of glass and don't want to take the risk.

NO CUSTOMER SERVICE OPTIONS FOR THE DEAF!

I have been trying to get information on the Visa gift card I was sent. I placed an order online with Staples. AFTER the order was placed, I received an email saying they apologize, but the tablet is not in stock. The CSR at Staples claimed that my Visa card was not charged. However, when I took a look, the money had, in fact, been removed from the account. I was told to call the number on the back of the card, which is what I did or TRIED TO DO. The relay operator dialed, listened all the way through, then came back and said THERE IS NO OPTION FOR A LIVE CUSTOMER SERVICE REPRESENTATIVE. None. Also, when you enter the requested information like the tracking number, etc. you get your current balance, then you are cut off.
This is the type of thing that I abhore about Verizon. I want to know why they still have that charge listed on the card! Why is it necessary for it to remain there forever? As long as it is listed, I CANNOT MAKE ANOTHER PURCHASE. The tablet I ordered was $330.00, which took up almost the entire balance of the $400 Visa card. How in the heck is a hearing impaired person supposed to get any help if you do not provide the necessary services? It's as if you seem to think WE DO NOT EXIST! Why tie up those funds for days and days so that nothing else can be ordered?
I pay my bill on time EVERY MONTH! If I said to you it would take 3-5 days for me to make the payment past the due day, would you wait before cutting off my service? I don't think so. So why would you tie up the funds on my card, because you can't keep the accounts up to date? How much longer do I have to wait?????

1. This is a peer-to-peer support forum. If you want to get a message to Verizon, you should contact them directly via one of the options on their Contact Us page.
2. I would assume the number on the card goes to a VISA support line, not Verizon. Verizon doesn't own the card, they just give them out.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer as Accepted Solution so others can see the solution to the problem.
"All knowledge is worth having."

Good Customer Service - Horrible Verizon Reseller

Just had a great customer service experience. Amanda was really helpful in making changes to my plan and explaining my options. Very frustrating that the Verizon Reseller misrepresented my options (in many, many ways) - he lost a sale & Verizon almost lost a customer. Lesson learned, go to a Verizon store and not one of the phone jockeys selling on their own.

KarenDDDD wrote:
Just had a great customer service experience. Amanda was really helpful in making changes to my plan and explaining my options. Very frustrating that the Verizon Reseller misrepresented my options (in many, many ways) - he lost a sale & Verizon almost lost a customer. Lesson learned, go to a Verizon store and not one of the phone jockeys selling on their own.
Amen..

Rude customer service/phone disconnected the

Hello,
To whom it may concern. I got off work today at 2pm out to call AT&T to set up a payment arrangement as I do quite often. I have been a very satisfied customer up until today. I learn that my service was interrupted. I call and spoke to a representative, to ask if I can make a $100 payment today and pay the remaining on Friday (Payday!). This company has ALWAYS worked with me with arrangements in the past... ALWAYS! And I have NEVER missed a payment arrangement. I have a mother with CANCER that I help take care of with taking her to her Chemotherapy treatments etc. she is very weak with her illness, and needs to contact me with rides to appts. All I ask is for FOUR (4) more days and my acct will be up to date and paid in Full! The Rep was very RUDE and said yes you been an outstanding long time customer BUT no arrangements can be made after interruption. I can NOT have my phone out for any reasons whe working. As soon as I got off work I immediately went toy car to call AT&T for arrangements, only to find out I have NO SERVICE! You would think this company would understand. Instead of taking a partial payment and getting the rest in four days..... This company would rather a long time outstanding customer go without her phone to take care of her mother who has Chemotherapy treatments!?? I mean Really?? This is really SAD and I have NO MORE respect for a company that would rather turn off service for a past due balance of $250. I'm feelings are hurt! I feel very disrespect with talking to the customer service rep. At least show compassion..... Is it really worth losing a "Outstanding LONG TIME" customer that has a mother with CANCER!?? I assured the rep that the acct would be paid in four days! FOUR DAYS! I NO LONGER have
RESPECT for this company. The one time I really need this company to understand..... They could care less! And that is AWFUL service on your behalf

Hey
I’m sorry to hear of your mother’s condition, truly. I’d also like to apologize for the experience you have had with our support representatives.
I can confirm that payment arrangements are an option which may not always be available, due to several factors such as payment history, account status etc. Once service has been interrupted for non-payment, an arrangement cannot be made as it must be set up prior to the due date. We would like to look into this to see what we can do to help. Can you please send me a private message by Clicking Here and include the following information?
Full name
Cell number
Alternate Contact Number
Best time to reach you
Thanks,
Charise

Is this considered good Customer Service

I have recently signrd up for Photoshop and Lightroom (been using them until I retired,and now want my own account).
Suffering like many others with the message "Develop disabled, please renew your membership".
Having tried all suggested solutions from the forums, decided to use live support, only to be told that non of the Lightroom team were available to help (must be a nice day where they live and they are all at the beach)!
Basically told to come back tomorrow. I attach no blame to the agent I spoke too, it's not his fault that Adobe can't be bothered to provide reasonable levels of support despite being considered the world leader in imaging software.
Below is a transcript of the live chat:
"Hi, we are currently helping other customers in line ahead of you. We'll be with you as soon as possible. While you wait, you can try our community forums where experts are online 24/7. You are now chatting with 'Vikas' Vikas: Hello. Welcome to Adobe Technical Support. Vikas: Hi Norman! Vikas: Please allow me a moment while I look into your account & verify the details. Norman Robinson: Lightroom develop disabled, please renew membership. Have followed all suggestions on forum. None worked. NOT HAPPY Vikas: Thank you for being online. Vikas: As I understand, you are facing issue with Lightroom application. Is that correct ? Norman Robinson: Yes Vikas: Thank you for confirmation of issue. Vikas: I'm sorry to inform you that Lightroom team is offline today. Vikas: You can contact us back on Monday. We will connect your chat to lightroom team. Norman Robinson: That is ridiculous - for an organisation of Adobe's size. Its today I need help. NOT TOMORROW!!!!!! Vikas: I'm sorry Norman, we are from download and install team, we do not have enough knowledge of Lightroom application. Norman Robinson: Maybe I should cancel my subscription - there are alternative applications. Vikas: I'm sorry for the inconvenience caused to you in this issue. Vikas: I wish I could help you but I'm sorry. Vikas: Is there anything else I can help you with? Norman Robinson: Perhaps you should forward this conversation to Adobe's CEO. I'm Know I am not the only one suffering from this issue. The level is service is very poor."
Good job Bridge is still available with the 'Photography' contract.

I downloaded Bridge, to be quite honest I am more familiar with the Bridge interface, but need to extend my knowledge of Lightroom (given that Adobe fix the issue).
At least now I can work on my images unhindered by crap updates.
I'm lucky, in as much as I created this account for my personal use now as a retired hobbyist so there is no pressure on deadlines. I feel for those who are still attempting to use Lightroom in a commercial environment and are suffering from this error and the appalling lack of support from Adobe.
Searching for the email address of their CEO, nothing like going straight to the top!

What is the Apple customer services address in the UK?

I have registered for a screen repair but have not been sent the address to send it to!
I must be being stupid but I didn't see anything through the online process and although I received a confimration email I have not received any information on where in the UK to send the phone!

Apple normally mail you a box to send the iPhone in which includes the address plus all documentation detail so they can handle it on receipt
IIRC all Europe returns go to Ireland

Good Customer Service is at the core of any successful business

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