Is this how to treat your loyal customers !? (Massive increase in monthly charges!)

So I've been with Verizon for 2 years now and my services are up for renewal.
I decided to go to the Verizon website to check out what renewal / upgrade options were available to me. The usual prompt to talk to a CSR came up and thought what the hell, lets see what they can do for me.
The conversation started with them thanking me for being a loyal customer to Verizon, but then the conversation took a turn for the worst. Not so much with the agent but more of what he could or as the case is NOT offer me.
The CSR first informed me that I could have exactly the same package as I have now for an increase of just $10 m/o. I was even informed that my internet speed would increase from 35mb to 50mb.
However this was incorrect !
My current Triple Pay pack (purchased 2 years ago) was $109.99 m/o. I also have Multi Room DVR ($39.99 m/o) along with HBO ($16.99) With taxes etc my monthly bill is $186 ish.
After a long conversation with the CSR it appears that TRIPLE PLAY is now a whopping $154.99. For me that's nearly a $50 increase !
Add to this the $39.99 for multi room and an increased price for my HBO service of $19.99 and my monthly payments jumps from $186 to $219, an increase of $30.
This also includes the $5 monthly discount.
What I thought would be a painless transition to a new contract as now turned into me considering leaving Verizon. I can't justify paying $30 + taxes extra each month for the same services I've had for 2 years !
Is this really how Verizon say "Thanking for being a loyal customer"....
This is not a complaint against the CSR agent. Infact they were really helpful, its more a complaint about the treatment of so called "Loyal" customers !

OK.. I'm thinking of taking this further as surely this is false advertising !
On the front page of MY VERIZON
Note that it states "LOCK IN YOUR CURRENT BUNDLE DEAL PRICE FOR 2 YEARS !!!!"
OK, so heres is my current bundle deal ! as seen on my bill....
So why cant you do exactly what your website is telling I can.
Instead the CSR tries to sell my a bundle deal at $154.99 m/o !

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Broken PlayBook - Bad Support - Running out of time :( THIS is how you treat your loyal customers?!?

Hello,
I'm wondering if I can get some real help around here.
I've repeated my story too many times, and I'm just exhausted over trying to get my PlayBook replaced.
Here's a brief summary;
My PlayBook started to show very strange issues a few months after purchase. It would all of a sudden shut off even though the battery would have a good charge on it.
After this random shutdown, the PB wouldn't turn on and it took a lot of different tricks to make it power back up. Once I could get it powered back on, the charging was messed up. I would charge all day long and as soon as I unplugged it, it would turn off.
Another effect was that my AppWorld could no longer login. I would be told there was an issue logging in over and over again.
The ONLY fix was to run the "de-brick" through the Desktop Manager.
Once the "de-brick" done, and after setting up my PB all over again it would work.
Sadly, this has happened over a dozen times.
I finally called support up and I spoke with an agent who was in all honesty, useless. It took over 45 minutes (7 times I was put on hold!) to explain my problem and to finally get an RMA number. It was the worst phone support I've had since I dealt with View Sonic back in 2005.
The line was full of static, there was a language barrier between myself and the support agent, and the amount of times I was on hold because the agent was incompetent killed me, but I got the RMA.
I specifically inserted a letter explaining all of the issues I have had (the one really but the occasions, how it happened, what I tried to do to resolve it) because I truly believe it needs replaced.
I got the PB back and it was the same one. Initially it worked fine (they just did a "de-brick" as I'd done many times) but then the problem of shutting off out of nowhere, not turning back on initially, "charging" and AppWorld login problem came back.
I've tried to use "playbooksupport[at]blackberry.com with my original incident number as the subject line....
I get an autoreply saying "thanks for e-mailing, but you can't get support from here, e-mail us at [email protected] with your incident number as the subject.
.... REALLY! You have e-mail support that automatically dumps back to the customer that they can't get support through the address, so use this same address to contact us.
I tried calling once again, but was waiting 40 minutes before I could get an agent, and once I did their line was such poor audio quality I told them "sorry I can't even hear you I'm hanging up"
Research in Motion. I've been an avid BB user through 7 models now. I purchased a PlayBook right when it came out.
WHY won't you replace my broken device, WHY is your support system to screwed up?
I try to believe there's a turn-around happening but my support for you after this experience has gone down quite a bit.
Please, help me REPLACE this device! I don't know where else to turn as your suggested methods for support are not working at all for me.

MCoop wrote:
I tried calling once again, but was waiting 40 minutes before I could get an agent, and once I did their line was such poor audio quality I told them "sorry I can't even hear you I'm hanging up"
I'd encourage you to try again, when you can, as soon as you can.
1. If any post helps you please click the below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes
Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4 Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA Display/Scan Bar Code

So, Adobe downloader sends me a window that says "contact Customer support". That appears to be impossible. Why did you send the message if there is no way to communicate with you. This is a very poor way to treat your paying customers.

I don't want to start a discussion. I just want a phone number for customer support. Is that really impossible?

Alacatr I am sorry you are facing difficulty contacting our support team. I would recommend that you utilize a different web browser, computer, smart phone, or tablet, to contact our support team at Contact Customer Care.
If you are receiving a download error then there may be an issue with the stability of your Internet connection. This could also affect your ability to contact our support team. I would recommend reviewing Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html for information on how to resolve download errors.

HT201364 How do I do this - Remove items from your startup disk to increase available space.

I need more space to download OS X Mavericks. How do I remove items from myr startup disk to increase available space?

Move items you don't need on it, such as the iTunes and iPhoto libraries, to another drive, verify they work in the new location, and then delete them from the internal drive. If you don't need something at all, drag it to the Trash and empty it.
(96858)

How can I cancel an app that has a monthly charge to my credit card

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HOW TO KEEP YOUR CURRENT CUSTOMER

THIS IS NOT EVEN AN IDEA. THIS IS JUST SIMPLE BUSINESS 101. I BROUGHT THIS ISSUE 2 YEARS AGO AND ENDED UP TALKING TO A NICE SUPERVISOR THAT UNDERSTOOD MY POSITION AND ENDED UP WITH THE SAME DEAL NEW CUSTOMER WILL GET FOR CURRENT CUSTOMER WHO WANTS TO RENEW THEIR CONTRACT FOR ANOTHER 2 YEARS!!!. AS WE ALL KNOW VERIZON HAVE A GREAT DEAL FOR NEW CUSTOMER BUT THIS DEAL IS NOT AVAILABLE FOR THEIR 2 OR 10 YEARS CUSTOMER THAT WANT TO RENEW THEIR CONTRACT????? I UNDERSTAND THE IDEA AND FINANCIAL PART OF DOING THAT BUT THEY ARE WRONG. BECAUSE MY 2 YEARS CONTRACT EXPIRED IN 4 MONTHS AND IF THEY DON'T GET ME THE SAME DEAL THEY ARE OFFERING TO THEIR NEW CUSTOMER, I WILL BE LOOKING FOR THEIR COMPETITOR. I MEAN THEY NEE DOT ADD IN THEIR DICTIONARY WHAT LOYAL CUSTOMERS MEANS OR LOOK INTO HOW TO KEEP YOUR CURRENT CUSTOMERS, I MEAN I MIGHT NOT EVEN CARE IF THEY STOP SENDING ME ALL THESE ADS ALMOST EVERYWEEK ABOUT ALL THESE GREAT DEALS NEW CUSTOMERS GET, I FEEL LIKE CHEATED....BY THE WAY, I HAVE BEEN WITH VERIZON FOR 6 YEARS NOW....AND I AM CERTAIN, I AM NOT THE ONLY ONE, IF YOU ARE CURRENT CUSTOMER LIKE ME YOU WILL CERTAINLY WILL AGREE IF YOU SEE WHAT THEY ARE OFFERING TO NEW CUSTOMER....YOU WILL FEEL LIKE BETRAYED.....

agee66 wrote:
... Why treat long time loyal customers who want to re-up with Verizon worse than potential new customers? Discounts should be for all customers, especially long time loyal ones
If everyone gets the same low prices, all of the time, forever, then what exactly is your definition of "discount"?

Loyal customers get the shaft

I just received a text that my billing date would be a few days earlier.
I have no intention of giving up my inexpensive data pool and low prices because of one months bill being due earlier.
FYI. You can't call yourself "loyal" , can you?

Dear At&t.... when I signedthe contract you gave me a due date of 1st of each month.... you make me adhere to the contract for length ... you should have to adhere to the due date! You have made it so your customers pay 2 bills in one 30 day cycle... yes your service dates remain the same but that's not the ISSUE... you did this so your bottom line looks better for the buy out of Direct TV... you made that purchase at the expense of your loyal customers who have paid their bills on time. This is BAD business... shame on you for losing sight of your customers needs...I will be researching for a new wireless service... Time Warner recently did a price increase in March 2015 then turned around and did another one in June .... I fired them ... I can fire you... I am a consumer with choices!

Is there ANYWAY for Loyal Customers to get 4GB data plan for $30

Is there ANYWAY for Loyal Customers to get 4GB data plan for $30. I just got a new upgrade, but I really want the 4GB, because 2GB is very little (for a Smartphone and its multiple capabilities). PLEASE HELP VERIZON!!!!
- from your LOYAL customers.

Did you upgrade to a 4G phone? The double data deal is only for 4G phones.
Additionally, this is for ALL 4G phones, even if you are not upgrading. If you currently have a 4G phone which is on the 2GB tiered plan, you can sign into My Verizon and change it to the double data deal. At least it will let me change a 4G phone I have which was purchased last May to the double data deal.

How to treat returned goods from customers

Hi,
How do I treat returned from customers in SAP FICO? The example I have in mind is if company decides to break down raw materials from the finished goods and re-use it Maybe anyone of you have other examples. But in any case, what I want to know is how we treat it in Finance? What are the accounting entries upon return and upon re-use?
Thanks,
Josef

Hi Josef
Quite an interesting question!!
1. when you receive the returned goods,
           Stock Dr
              Change in Stock Cr
2. Assume your material returned is FG A and it has components B and C... Now you want to cannibalize A and retrieve B and C out of it
This process is more like a rework.. Process steps could be as below
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b. Component in the Production order will be FG A (1 Qty)
c. Add Component C as a By Product in the Production order BOM i.e. with Qty = - 1 (Negative)
d. If you wanna add any Labor or machine hrs, you can aadd manually in the Production order operations
Now, when FG is consumed in the Prod order,
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When stock of B and C will be received,
     Stock of RM   Dr
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Br. Ajay M

Hi, I have an iPhone 1 that is blocked (because of wrong passwords) and isn't recognized by iTunes. How do I fix this? Thanks for your help!

Hi, I have an iPhone 1 that is blocked (because of wrong passwords) and isn't recognized by iTunes. How do I fix this? Thanks for your help!
By the way I'm using a MacMini and all operating systems are up to date including iTunes.

First try a Reset ( No Data will be Lost )
Press and hold the Sleep/Wake button and the Home button at the same time for at least Ten seconds... (But can take Longer)... until the Apple logo appears. Release the Buttons
If no joy... Try a Restore...
1: Connect the device to Your computer and open iTunes.
2: If the device appears in iTunes, select and click Restore on the Summary pane.
Restoring > http://support.apple.com/kb/HT1414
3: If the device doesn't appear in iTunes, try using the Steps in this article to force the device into Recovery Mode.
Make sure you have the Latest Version of iTunes (v11.1.5) Installed on your computer
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I have mistakenly deleted a mail folder which I had created. Can't remember if it was located to 'iCloud' or 'On My Mac'. How can I retrieve the emails contained in this deleted folder? Your help will be immensely appreciated!

I have mistakenly deleted a mail folder in which I had created. I can't remember if it was located to 'iCloud' or 'On My Mac'. How can I retrieve the emails contained in this deleted folder? Your help will be immensely appreciated!

Yeah not a problem. It does seem though that if you did not have a Time Machine backup then you may not be able to recover the deleted folder :/ But for future reference to prevent any of this, a Time Machine backup is a great investment.
What it does is create an entire backup of your computer anything from personal information down to the screen saver.
What you first need is a new external hard drive (I would recommend a 1TB or higher just to prevent running out of space soon).
after that, just plug in the drive to your computer.
once it is plugged in, in the top right hand corner, close to the wi-fi symbol, you should see a symbol that looks like a clock with a backwards arrow around it.
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very great tool

I'm trying to install Mavericks and got this message: You need 4.94 GB of available space to download OS X Mavericks. Remove items from your startup disk to increase available space. How do I do this?

I'm trying to install Mavericks and got this message: You need 4.94 GB of available space to download OS X Mavericks. Remove items from your startup disk to increase available space. How do I do this?

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If it does, it's time for some hard drive housecleaning.
Follow some of my tips for cleaning out, deleting and archiving data from your Mac's internal hard drive.
Have you emptied your iMac's Trash icon in the Dock?
If you use iPhoto, iPhoto has its own trash that needs to be emptied, also.
If you store images in other locations other than iPhoto, then you will have to weed through these to determine what to archive and what to delete.
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STAY AWAY FROM DELETING ANY FILES FROM OS X SYSTEM FOLDER!
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Download an app called OnyX for your version of OS X.
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You need 4.81 GB of available space to download OS X 10.10. Remove items from your startup disk to increase available space. How do I do this?

I get this message when I try to upgrade to Yosemite: "You need 4.81 GB of available space to download OS X 10.10. Remove items from your startup disk to increase available space." How do I remove these items?

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How do i remove this feature? where using google maps the input box has this in it( Enter your address line 2 here)/In hotmailmail new email it reads (Enter your email here) e

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I am trying to apply for a job on line and I am receiving this message t has been determined that you are currently running a "Popup Blocker". In order to continue, please allow this site from within your "Popup Blocker" preferences. How do I fix this?

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Thanks!

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Is this how to treat your loyal customers !? (Massive increase in monthly charges!)

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