IS Utilities integration with Avaya CTI

Hi All,
Has anyon worked on the integration of SAP IS-U with Avaya CTI?
If yes, then please share the same.
regards,
Piyush Mathur

Loading data from Informix can doable.
Check these
http://www.google.com/url?sa=t&rct=j&q=obiee+11g+certification+Informix&source=web&cd=1&cad=rja&ved=0CEIQFjAA&url=http%3A%2F%2Fwww.oracle.com%2Ftechnetwork%2Fmiddleware%2Fbi-enterprise-edition%2Fbi-11gr1certmatrix-166168.html&ei=g7UeUbWyFKa-igLe2oHwBQ&usg=AFQjCNFC0w5rdhGEC_-zM6kygi7F5ba4jA&bvm=bv.42553238,d.cGE
http://ebizintelligence.blogspot.com/2010/03/obiee-dac-and-etl-process.html
If helps mark
Edited by: Srini VEERAVALLI on Feb 15, 2013 4:24 PM

Similar Messages

Lync 2013 integration with Avaya Aura Session Manager 6.3

Dear All,
we are planning to integrate Lync 2013 with Avaya Aura Session Manager 6.3 and Avaya
Communication Server 6.3.1 for one of our client.
As per the technical documentation from MS, it shows the integration with lync 2013 with Avaya aura session manager
6.3 and Communication Server 1000 (CS1K).
Please let me know is there any difference between Communication Server
1000 (CS1K) and Avaya Communication Server 6.3.1.

Hi,
From the link below of “Infrastructure qualified for Microsoft Lync”: Aura Session Manager 6.3 is supported with Lync Server 2013.
https://technet.microsoft.com/en-us/office/dn788945
Configuration Notes:
1.Media Bypass, RTCP, and History-Info were set to Enabled.
2.REFER and Session Timer were set to Disabled.
Known Limitations:
1.With Media bypass enabled in Lync, for an incoming call to Lync client that has simultaneous ring to a number with early media enabled, caller will hear ring back instead of the early media.
2.Avaya Aura communication manager does not send disconnect to PSTN via ISDN trunk while receiving SIP 603 response from Mediation server for incoming call to Lync client. Caller will hear overflow tone and call will not disconnect until caller drops the
call.
What’s more, it is better to contact IP-PBX vendor for the installation and set up as they have the complete documentation.
Best Regards,
Eason Huang
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
Eason Huang
TechNet Community Support

Lync 2013 integration with Avaya Communication Manager Version 5.2 and Avaya Session Manager 6.3

Hi Team,
I have a situation, We have done integration between Avaya Communication Manager Version 5.2, Avaya Session Manager 6.3 and Lync 2013.
I’m able to make lync to lync call via extension number but not lync to avaya extension vice versa and lync to mobile calls. Will appreciate your help.
A PBX gateway has been marked as less-preferred.
Gateway name: sm.contoso.com
Response Code: 400
Consecutive Failure occurrences: 29
Cause: The gateway responded with the same failure response multiple consecutive times and is being marked as less-preferred.
Resolution:
Verify that the gateway is functioning correctly.

Did you add Avaya Session Manager as a PSTN gateway in Lync Topology?
Did you create dial plan and related normalization rule for extension in Avaya telephone system.
Which guide did you use to integrate Avaya Aura Session Manager with Lync Server?
You can check the following deployment guide:
http://www.microsoft.com/en-hk/download/details.aspx?id=41152
Lisa Zheng
TechNet Community Support

Integration with Avaya CentreVu CMS

Is it possible to load data from an Avaya CentreVu CMS database into the OBIEE Business Intelligence Data Warehouse? If so, can it be done using an adapter connected directly to the database, which is Informix, or would we need to load from flat files? I don't have any experience with either of these applications so any information you can share would be helpful. Thanks!

Loading data from Informix can doable.
Check these
http://www.google.com/url?sa=t&rct=j&q=obiee+11g+certification+Informix&source=web&cd=1&cad=rja&ved=0CEIQFjAA&url=http%3A%2F%2Fwww.oracle.com%2Ftechnetwork%2Fmiddleware%2Fbi-enterprise-edition%2Fbi-11gr1certmatrix-166168.html&ei=g7UeUbWyFKa-igLe2oHwBQ&usg=AFQjCNFC0w5rdhGEC_-zM6kygi7F5ba4jA&bvm=bv.42553238,d.cGE
http://ebizintelligence.blogspot.com/2010/03/obiee-dac-and-etl-process.html
If helps mark
Edited by: Srini VEERAVALLI on Feb 15, 2013 4:24 PM

IHelp required for IC Webclient integration with CTI

Dear all,
Kindly help me to find answers for the following issues.
How could we configure ICI interface in SAP CRM? and wher can I find documentation for it?
How ICI integrate with AVAYA Telephone system?
What does 'Connector' means? and who will provide it?
What other hardware we need for a successful call center setup?
Your solutions will be greatly appreciated.
Best regards,
Raghu ram.
Edited by: Raghu Ram on Aug 25, 2008 11:21 AM

Hi,
Telephone is PBX system. In order to connect the telephone system to SAP Phone(CRM system), you need CTI Server. CTI enables the integration to ICI of CRM System using XML/SOAP protocols.
ANI module is a part of the Telephone system which enables to identify the customer number in CRM application. In other words, as you said, it is the phone system passing the phone no. of the calling person to CRM system. CAD generated on the IVR module part of telephone system).
CTI transfers the CAD to CRM and BP is displayed in the Interaction Center.
Hope this helps your understanding. Please give points if so.
Thanks,
John

Avaya(Non-java app) integration with ADF

Hi,
We have a desktop application Avaya (non-Java) & want to integrate it with ADF. Currently we do it by passing parameters in HTTP URL. If the user clicks on a button in non-java app, it should:
(1) open search page of an ADF application and execute search.
(2) if the ADF application is already open, the button on Avaya app should execute search with partial page refresh. However, the whole page is being refreshed.
Can you please guide, how to do this with partial page refresh? , as the No 1 is almost achieved.
Thanks,
NC

Hi Shay,
Below Options were tried for integration. Please have a look at them and suggest if there is any other possible way to Integrate Avaya with ADF.
1) Calling ADF application with URL parameters.
Reasons to drop:
Every time a URL is called the entire page will get rendered again taking some 2-3 seconds which is very critical to the application.
ADF is capable of handling URL parameters without re-loading the whole page(http://oracamp.com/passing-parameters-adf-application-through-url). But we can't use this inbuilt way as we have many customized developments implemented in the page. This way directly works at AMImpl (at Model level) level. We want the events to be fired at View level. That is backing bean level.
2) Avaya is capable of dealing with ActiveX (OCX). They sent me 2 DLLs which handles communication between web page and Avaya application. A simulator was also sent (bundle attached herewith). The steps to be carried out for testing are-
Installation procedures:
i. Register the DTLCRMINT.ocx file. Start->Run-> Type the command
ii. regsvr32 <ocx file location>
iii. Register the DTLINTCMP.ocx file. Start->Run-> Type the command
iv. regsvr32 <ocx file location>
v. Double click on the Clinet.exe it would open up a windows application with a Textbox and Command button. Put In the data which needs to be sent.
vi. Open the CRM Page.html. On opening the OCX would be loaded by default.
vii. Now clicking the Send Data button on the client application, whatever information is there in the Client Text Box would be sent to the web page.
viii. From CRM side, the application needs to use the OCX provided, and must wait for the event. On receiving the event the data that is retrieved as a part of the event can be parsed to update the text box and click on the search button.
Reasons to drop:
It works fine with basic HTML page. But once integrated with ADF page as an inline frame it doesn't work. We tried to embed the OCX object inside <verbatim> tags, but was not successful. The event fired by ActiveX object is triggered at client side by VBScript function. Avaya's ActiveXs seem to be only working with VBScript according to my understanding. So there was no way for ADF to capture VBScript events.
ADF is capable of javascript up to some extent. To do a critical application like this, my feeling is javascript is never a good option.
3) To use a text file. Avaya writes, ADF application reads.
Reasons to drop:
ADF can read the text files with normal java IO methods. But only the server directories are visible. So, Avaya has to write the information in the server file. With using a parameter like user name, ADF application can read the file in regular time intervals (with using poll feature) and get relevant information and automatically run the search.
Initially the idea was to do this at client side. But since this is a web application, file reading at client side is next to impossible. Again when one side is reading and the other side is writing, file access violations may occur.
4) Another option is if Avaya can offer the value in a web service, the ADF application can get it.
Reasons to drop:
There may occur a latency as well as Avaya says they can't offer web services.
5) The ideal solution is, the ADF application's front end control's IDs can be provided. If the Avaya system is capable of accessing or getting hold of DOM and pushing the value to the controls and clicking the button; things would become pretty straight forward. JMeter works like this in testing J2EE applications.
Any Recommendations how can it be done .
Thanks.

Telephony Integration with WD4A

Hi experts,
I am currently investigating the feasability of re-writing and updating our 3rd party direct order entry system using Web Dynpro for Abap. One of the features of our current system written in visual basic is the telephone integration, ie incoming call details pop up on screen, interrupting the program and starting a new process.
I have been investigating how to achieve this through the events framework of WD4A applications. Ideally I would like to subscribe to an 'incoming call' event which will trigger upon recieving a call. Whilst looking through sdn and help pages I have found a lot of information on ICI, ANI and such but nothing yet on how I might actually implement a system described above.
Has anyone attempted such a scenario within WD4A or can suggest how such a result might be achieved?

There are a number of ISV solutions available for CTI integration with Dynamics CRM, such as
mscrm-addons and c360. Beyond those, there are a number of VoIP providers that offer a Dynamics CRM CTI integration, such as
Cisco, Genesys, and Avaya. Finally, Microsoft has released their own Customer Care Accelerator:
http://dynamics-crm.pinpoint.microsoft.com/en-US/applications/customer-care-accelerator-for-microsoft-dynamics-crm-2011-12884914795
--Dodd

REG:AVAYA CTI Tool

Hi all,
Has anyone ever used AVAYA CTI Tool.Need to know how it is integrated with CRMOD.Thanks.

Hi,
We have an Integration Solution for most of the CTI Tools including Avaya, you can contact us me @ [email protected] or visit our website www.crmit.com for more details.
Regards,
Deepak H Andeli

Unity Connection Integration with CS 1000 and Meridian 81 - PIMG

I have a customer who have (2) Nortel Meridian 81 and (1) CS1000 for their 3 locations along with Octal 350 servicing 2500 voicemail users today. Customer also has a Cisco UCM in their network today which is servicing their wireless phone users.
UCM and CS1000 are networked together using Q.Sig trunks today. Customer is looking at replacing their Octal solution with a new Voice mail solution.
I was looking at integration documents for Unity Connection using PIMG.
In this scenario, would I need 3 separate PIMG 's at the three remote sites and integrate it with Unity connection or Can I achieve this using just one PIMG at one of the sites, considering the three sites are trunked together using tie-trunks.
http://www.cisco.com/en/US/partner/docs/voice_ip_comm/connection/7x/integration/pimg/guide/cucintpimg090.html#wp1051831
Appreciate any pointers/ help.

Hi there,
Just to add a note to the great tips from Hailey (+5 Hailey!)
We are in the final stages of replacing our "old" Octel with Unity Connection, part of
which is integrated to our CS1000 and CUCM in a "Hybrid" deployment like yours
Centralized Voice Messaging
Cisco Unity Connection supports centralized voice messaging through the phone system, which supports
various inter-phone system networking protocols including proprietary protocols such as Avaya DCS,
Nortel MCDN, or Siemens CorNet, and standards-based protocols such as QSIG or DPNSS. Note that
centralized voice messaging is a function of the phone system and its inter-phone system networking,
not voice mail. Connection will support centralized voice messaging as long as the phone system and its
inter-phone system networking are properly configured.
Setting Up a Nortel Meridian 1 Digital PIMG
Integration with Cisco Unity Connection
Attachments:
cucwithnortel.pdf (308.1 K)
Centralized voice messaging provides voice messaging services to all users in a networked phone system environment. Connection can be hosted on a message center PINX and provide voice messaging services to all users in an enterprise assuming the message center PINX and all user PINX phone systems are properly networked.For a centralized voice messaging configuration to exist, a suitable inter-phone system networking protocol must exist to deliver a minimum level of feature support, such as:•Message waiting indication (MWI).•Transfer, which ensures that the correct calling/called party ID is delivered to the voice messaging system.•Divert, which ensures that the correct calling/called party ID is delivered to the voice messaging system.Other features may be required depending on how the voice messaging system is to be used. For example, if it is also serving as an automated attendant, path-replacement is needed as this feature prevents calls from hair-pinning.
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/7x/design/guide/7xcucdg050.html#wp1053538
Cheers!
Rob

Problem in submit button on adobe form integrated with web dynpro

Hello,
I'm facing prob in triggering web dynpro event onSubmit for Interactive form.
I've created a submit button from web dynpro activex pallete on adobe form (integrated with web dynpro) to send the form as email.
Then in the web dynpro view where this form is embedded i have created an action against onSubmit event and called a method within this.
However, on clicking Submit button this event is not getting triggered.
Please let me know what is lacking in this process?
Thanks.

Hi,
I am also facing the same problem. i have developed a simple scenario under which user have to input his/her details and on submit button it will be updated to database.
I have tried the above solution but after adopting this solution all the editable fields become non-editable.
so the above solution is not working for me could you help me out.
I think ... try this....
When you create the Adobe Form from WebDynpro, you need to follow one step in SFP Transaction or inSE80 transaction. Open the Adobe Form in any one the transaction and now in SAP menu bar "Utilities" in that you will find the "INSERT THE WEBDYNPRO SCRIPT" just click on that one. Then you will see a new Script Object is being created with the name "ContainerFoundation_JS" under the "Variables" in the Heirarchy of the Object Pallete of the Adobe Form.
This step is mandatory to use the SUBMIT Button of the "WebDynpro Native", to trigger the OnSubmit event of the WebDynpro.
Thanks
Edited by: shailendra2sap on Mar 6, 2009 12:24 PM

IC Webclient Integration with MS Exchange

Hi
Can someone please help me with configuration/customization documents on crm IC Webclient Integration with MS Exchange. Please email me at [email protected]
Thanks
Abhijit

Hi,
Telephone is PBX system. In order to connect the telephone system to SAP Phone(CRM system), you need CTI Server. CTI enables the integration to ICI of CRM System using XML/SOAP protocols.
ANI module is a part of the Telephone system which enables to identify the customer number in CRM application. In other words, as you said, it is the phone system passing the phone no. of the calling person to CRM system. CAD generated on the IVR module part of telephone system).
CTI transfers the CAD to CRM and BP is displayed in the Interaction Center.
Hope this helps your understanding. Please give points if so.
Thanks,
John

Crm IC Webclient Integration with MS Exchange

Hi
Can someone please help me with configuration/customization documents on crm IC Webclient Integration with MS Exchange. Please email me at [email protected]
Thanks
Abhijit

Hi,
Telephone is PBX system. In order to connect the telephone system to SAP Phone(CRM system), you need CTI Server. CTI enables the integration to ICI of CRM System using XML/SOAP protocols.
ANI module is a part of the Telephone system which enables to identify the customer number in CRM application. In other words, as you said, it is the phone system passing the phone no. of the calling person to CRM system. CAD generated on the IVR module part of telephone system).
CTI transfers the CAD to CRM and BP is displayed in the Interaction Center.
Hope this helps your understanding. Please give points if so.
Thanks,
John

Melita Predictive Dialer Integration with SAP CRM WebIC

Hello All,
Does any one have any information about "Melita Predictive Dialer" integration with SAP CRM Web IC.
Please let me know.
Thanks
Amar Reddy

Hello Amar,
I am only aware of a few customers who have integrated predictive dialing into the Interaction Center, and those customers all used Genesys or Avaya. I'm not aware of anyone who has done this with Melita yet.
By the way, I wrote a high-level Blog on the topic of automated dialing available on PBX:
Link:Does Automated Outbound Dialing Fit in Your CRM / Call Center Strategy?
Warm regards,
John

Event Server Integration with other Products

I have been using the EDA approch in my SOA project for few years now. These were based on JMS and other modes of Events supported by the WLI, BPM products. Now we have a dedicated Event processing server can we expect utilities/UI components that would easE the integration with other BEA products? What is the time frame for the avilability for this as well as the console for the Wev server?
Thanks,
Anil Datt

Hello,
Thank you for your post. We do have some integrations with other Adobe products planned for the future, but it's too early to announce our plans. We appreciate your enthusiasm for Buzzword - please keep the suggestions & ideas coming.
Kind Regards,
Michelle

Agent Greeting with Genesys CTI/Desktop

Hello everybody!
Is it possible to use agent greeting if the customer has integration with the Genesys Cisco T-Server.
The deployment - Unified CCE with Genesys CTI/Desktop Only.
He has:
- CVP 9.0;
- UCM 9.1;
- ICM 9.0.3;
- Genesys T-Server 8.0;

Hi,
Agent greeting does not support Genesys Cisco T-Server.
It supports only with the out of box CTI toll kit.
Regards,
Srinivasan

IS Utilities integration with Avaya CTI

Similar Messages

Maybe you are looking for