Issue regarding the Finder
I went to the Disk Utility and performed a "verify disk permissions", after which I ran the repair disk permissions. After that it said something was modified and it would not be repaired.
I've been having some odd issues lately, namely, System Preferences and Adobe Acrobat Reader hanging on me. Then it prevents me from shutting down properly.
Does anybody know what is happening and how I might resolve the issue below?
01/12/08 8:51:23 PM Disk Utility[166] Warning: SUID file "System/Library/CoreServices/Finder.app/Contents/Resources/OwnerGroupTool" has been modified and will not be repaired.
01/12/08 8:51:31 PM Disk Utility[166] Group differs on "private/etc/cups", should be 0, group is 26.
01/12/08 8:51:31 PM Disk Utility[166] Permissions differ on "private/var/spool/cups/cache/rss", should be drwxr-xr-x , they are drwxrwxr-x .
mjrblood wrote:
I went to the Disk Utility and performed a "verify disk permissions", after which I ran the repair disk permissions. After that it said something was modified and it would not be repaired.
I've been having some odd issues lately, namely, System Preferences and Adobe Acrobat Reader hanging on me. Then it prevents me from shutting down properly.
Does anybody know what is happening and how I might resolve the issue below?
01/12/08 8:51:23 PM Disk Utility[166] Warning: SUID file "System/Library/CoreServices/Finder.app/Contents/Resources/OwnerGroupTool" has been modified and will not be repaired.
01/12/08 8:51:31 PM Disk Utility[166] Group differs on "private/etc/cups", should be 0, group is 26.
01/12/08 8:51:31 PM Disk Utility[166] Permissions differ on "private/var/spool/cups/cache/rss", should be drwxr-xr-x , they are drwxrwxr-x .
First "verify" is a total waste of time - - either do nothing or repair, but never verify. Verify is pointless.
Those messages are to be ignored and have nothing to do with your shutdown issue.
A quick search of these boards will reveal dozens of threads about the SUID and cups things.
Ignore them. As they say, they are "warnings" not errors and have been around since an early Leopard update.
Look in your console logs for the real issues regarding Acrobat and System Preferences hanging up.
Check your login items.
Create a new user account and see if the hangs occur with the new account.
Similar Messages
-
Payroll issue regarding the Claims - /561 and /563
Hi Payroll Experts,
I have a payroll issue regarding the Claims - /561 and /563 (October PY Run)
When i m runnning the Current month Payroll(October PY Run), Total Earning - total deductions are not matching with Net Pay. later i came to know that the system creates the WT /561 and deducts from the Net Pay.
But as per the Employee Payment Details , there is no recovery required from the employee for the past one year. But even then the system creates the WT /561. and deducts the same from NET Pay.
The followng are the WT details
IN - Period
OCT 2011
/101 Total gross amount 118,897.00
/110 Net payments/deductions 76,070.00-
/550 Statutory net pay 95343
/551 Stat.net recalc.diff. 37,692.00-
/552 Stat.net subs.adjustment 37,692.00-
/559 Bank transfer 34,317.00
/560 Net pay 37,218.00
/563 Claim from previous month 5,609.00
FOR Period
Sept- Oct
/101 Total gross amount 49,213.00
/110 Net payments/deductions 31,721.00-
/550 Statutory net pay 41,529.00
/551 Stat.net recalc.diff. 14,591.00
/552 Stat.net subs.adjustment 23,101.00-
/553 Recalc.diff.to last payr. 37,692.00
/559 Bank transfer 14,591.00
/560 Net pay 14,591.00
/561 Claim 5,609.00
I request some body to throw siome light on the same.Hi Experts,
Thanks for everyone for replying to my query ,
I have a doubt that If you check the WTs /551 and /552 in the IN PRD, the negative sign is coming for both the WTs
Is it correct?
And also, Assume that there may be a master data changes like Bank details and other deduction Wts happened in the month of Aug and now i m going to run the payroll for the month of Nov,
some of the employees having differences in the Net Pay, Eventhough the employee is having sufficient balances.
So how do i handle this issue
IS ther any way to solve this differences?
Please Let me know how to solve this issue.
Thanks -
is there any way to block the shutdown of the device is protected by password? This function would help in case of theft with the issue of the find my iphone app.
Device experiences issues, locks up.
I need to do a reset.
How would I do that with a pass code lock in place?
Wait until the battery dies?
Apple's changes in iOS 7 are smarter.
"Losing your iOS device feels lousy. Thankfully, Find My iPhone can help you get it back. But if it looks like that’s not going to happen, new security features in iOS 7 make it harder for anyone who’s not you to use or sell your device. Now turning off Find My iPhone or erasing your device requires your Apple ID and password. Find My iPhone can also continue to display a custom message, even after your device is erased. And your Apple ID and password are required before anyone can reactivate it. Which means your device is still your device. No matter where it is."
http://www.apple.com/ios/whats-new/ -
Issues regarding the music store
I am so frustrated with I-tunes!!
I can open the program fine and I can play songs but I cannot easily download tunes or podcasts or navigate the store. Sometimes it will work intermittently for a short period and then it seems to not want to load at all.
I am gettting no error messages and the bar at the top says accessing music store but gets no further. I have downloaded the odd tune but it takes so long - not at all the usual speed. All my other programmes work and the Internet is fine so whats up???
Does anyone know whats going on in the UK. It seems to only have been since Friday.Further to my original problem and the responses so far - Yes I am connected to the internet and I have had no problems or issues previously. No new updates have been put in place and I have tried the firewall too.
I am finding by experimenting that the past two mornings at about 7.30 -7.45 UK time that i-tunes seems to work perfectly - quick access and decent download speeds, but as soon as I try later in the day once I get in from work during the evening the problem returns. It is as if when more people are on the internet or i-tunes it causes a problem, although only on the i-tunes music store and nowhere else. -
An issue regarding the routines in a transformation rule
Hi experts,
I have two fields in my transformation rule which i fill through characteristic routines. The second routine needs information provided by the first routine. For example:
First char. A
Sec. char. B
In the routine for B i am using the field A which has to be filled in this moment through the first routine for a certain assignment.
The problem is that i recognized that i get here the wrong assignment because in this moment in which the routine B is running the information provided by routine A is still not there. So i have analyzed and saw that the char. B has the position 25 in the transformation rule and the char. A has the position 27. Does it really mean that in the loading the char. B is filled at first and the char. A after that because of the order? Is that the problem why I don't still have information of char. A while i am filling char. B?
If yes has anyone a good idea how to handle it? The further problem is that we can not change the order because the cube is filled and we have to delete the data at first in order to do it and it is not possible at the moment.
I would really appreciate it.
Thank you in advance.
Kind regards,
AliHi,
AS we do not know what logic you are trying to write in field level routine so its pretty difficult to understand the scenario.
I can suggest you to write the same logic in END Routine based on your requirement.
Share your logic and code for more inputs.
Hope it helps.
Regards,
AL -
Issue regarding the customer specific price
Hi Guru:
Please see my case as below:
1 I created the table condition 805 (sold to specific price) and 806 (ship to specific) and had assigned these two table conditions to the access sequence ca01,and I created the condition type ca01,I assigned the access sequence ca01 and price procedure caa001 in it,and finally I maintained them in ovkk with the specific sales organization/distribution/division channel.
2 Then I maintained the price condition type via vk11 as below,please note that sold to 1 linked with ship to 16,
sold to 1 ,material 64,50 eur/kg
ship to 16,material 64,55 eur/kg
3 And I went to the transaction va01 and was going to place the sales order for them to have a test,it looks good for picking 1 as sold to as well as ship to,and the price of material 64 is 50 eur/kg
But when I chose customer 1 as sold to whereas 16 as ship to,the price of the material 64 still be 50 eur/kg
My question is that normally the price of ship to specific should override the one with sold to specific,so based on my example above,the price of material 64 should be 55 eur/kg
So am I missing something in customization? Please help to fix!Hi,
U have assigned Access Seq - tables in following sequence as per result u have written
805 Exclusive Ticked
806 Exclusive Ticked
Now in both tables records maintained ...
Now when u run order .. system goes to first table --- condition record found so it will never go to second table which is Ship to.
Hence the way you have defined logic is wrong.
Desired Logic - If u need that if Ship to Diferent frm sold to then pick price from ship to or if ship to and sold to are same pick price from sold to.
If this is what u had desired. then u can maintain only one table with Ship-to and maintain prices for all ship to. so even the sold to in sap is ship to unless we specify seperately so if u maintain for all ship to the result will be as u desired like
Condition record in Ship to table - (delete sold to table from access seq)
1. Customer 1 - 50
2. Customer 2 - 55
Now if u run order and give sold to 1 then by default ship to = 1 so price 50 now if u chnage ship to in this order to 16 then price will be 55.
Regards
Krishna -
XI to proxy: issue regarding the file formatting
Hi,
our scnario is proxy to file.
If the no data is coming from abap side then in file no new line should be created for that particular field.
exmple: our file structure is
Header----
Master1----
Master2----
Detail1----
detai2----
EarningHistory1----
EarningHistory2----
Trailer----
Now if Abap side does not sent any data corresponding earning history. Then our file structure sholud be
Header----
Master1----
Master2----
Detail1----
detai2----
Trailer----
no new line is created for Earning History.
but now our file structure is
Header----
Master1----
Master2----
Detail1----
detai2----
Trailer----
This is problem.
How do i resolve this????
output:
Header----
Master1----
Master2----
Detail1----
detai2----
Trailer----
no new line is created for Earning History.
Regards,
SanghamitraHi,
go through this link:
RCVR File Content Conversion - Remove empty Recordsets
Fabio -
Issues using the "Find" feature in version 11.0.06
I am trying to search a BOM in pdf form from my EE and it has 1000's of component identifiers. When I try to "Find" U28 it takes me to I12, when I search for I12 it takes me to C218...
I tried searching the same document in version 10.1.9 on another system in the office and it worked fine...
Maybe it's my magnetic personality?
Any ideas?????????????????????????????I don't know why this is happening. All I can offer is a download of the 10.1.x installer: http://get.adobe.com/reader/enterprise/
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3 Days using Maveriks and still cant find any files using our number system.
I have tried searching using key words and job numbers but nothing is found or works !!
Its a big problem
Steve.Hi haha fresh tees,
Thanks for visiting Apple Support Communities.
If you're searching in Finder or Spotlight and don't get the results you expect, try reindexing your hard drive using these steps:
Spotlight: How to re-index folders or volumes
http://support.apple.com/kb/ht2409
From the Apple () menu, choose System Preferences.
Click Spotlight.
Click the Privacy tab.
Drag a folder or an entire volume (your hard drive) to the list.
If prompted for confirmation, click OK.
Remove the item or volume you just added to the list by clicking it and then clicking the minus ("-") button.
Close Spotlight preferences.
Spotlight will re-index the contents of the folder or volume.
Cheers,
Jeremy -
Issues regarding the testing of the web dynpro abap service
Hi all,
I am working on web dynpro (ABAP). After activating the whole object. When I test the web dynpro service. The browser gives me the following error.
The server <server_name> is taking too long to respond.
I am new to Web Dynpro ABAP, can anyone please help me telling, whether i have to configure system for testing the web dypro object. If yes then how to configure it.
also in the view the layout is not showing the elements to be included in the service.
Thanks & Regards
Ektahi ekta.....
include your domain and port name in the host file that is present in the c:/.
these are the configurations that has to be done.
[link|help.sap.com/saphelp_nw04s/helpdata/en/43/e86de5008b4d9ae10000000a155369/content.htm]
---regards,
alex b justin -
HI friends i am facing issue regarding the hosting of an application on the firewall .
Dear friends i configure public ip on firewall interface ,and i have one more public ip for hosting of the sqp application publicly,so please how can i do this can any one let me know configuration is below.
THE BELOW ARE THE IP ADD FOR THE SERVER HOSTING ,AND CONFIGURATION OF THE FIREWALL AND ROUTER FOLLLOW BELOW.
PC IP : 72.93.232.66
Subnet Mask: 255.255.255.252
Gate Way ( Router IP ) : 72.93.232.65
Domain Name : www.hrmstadrees.com
Server Local IP for Application: http://10.10.10.4/MenaITech/Mename/
ASA-CONFIG
ASA Version 8.2(5)
domain-name RAQ.com
enable password lpW.MGeEHg0ISQZq encrypted
passwd 2KFQnbNIdI.2KYOU encrypted
names
interface Ethernet0/0
description Connected to TAD-Router G0/1
nameif outside
security-level 0
ip address 72.93.19.174 255.255.255.252
interface Ethernet0/1
description Connected to Cisco SMB Switch G1
nameif inside
security-level 100
ip address 10.15.1.1 255.255.255.248
interface Ethernet0/2
shutdown
no nameif
no security-level
no ip address
interface Ethernet0/3
shutdown
no nameif
no security-level
no ip address
interface Management0/0
nameif management
security-level 100
no ip address
management-only
banner login ******** RAQ FIREWALL ********
ftp mode passive
dns domain-lookup outside
dns server-group DefaultDNS
name-server 8.8.8.8
name-server 84.22.224.11
name-server 84.22.224.12
domain-name tadrees.com
access-list split-tunnel standard permit 10.10.0.0 255.255.0.0
access-list nonat extended permit ip 10.1.1.0 255.255.255.0 10.10.0.0 255.255.0.0
access-list nonat extended permit ip 10.10.0.0 255.255.0.0 10.1.1.0 255.255.255.0
access-list Mename-Access extended permit tcp any host 72.93.19.174 eq www
pager lines 24
logging enable
logging buffered debugging
logging asdm debugging
mtu outside 1500
mtu inside 1500
mtu management 1500
ip local pool sslvpnpool 10.1.1.1-10.1.1.254 mask 255.255.255.0
no failover
icmp unreachable rate-limit 1 burst-size 1
asdm image disk0:/asdm-702.bin
no asdm history enable
arp timeout 14400
global (outside) 1 interface
nat (inside) 0 access-list nonat
nat (inside) 1 0.0.0.0 0.0.0.0
static (inside,outside) tcp interface www 10.10.10.4 www netmask 255.255.255.255
access-group Mename-Access in interface outside
router rip
network 10.0.0.0
version 2
route outside 0.0.0.0 0.0.0.0 72.93.19.173 1
timeout xlate 3:00:00
timeout conn 1:00:00 half-closed 0:10:00 udp 0:02:00 icmp 0:00:02
timeout sunrpc 0:10:00 h323 0:05:00 h225 1:00:00 mgcp 0:05:00 mgcp-pat 0:05:00
timeout sip 0:30:00 sip_media 0:02:00 sip-invite 0:03:00 sip-disconnect 0:02:00
timeout sip-provisional-media 0:02:00 uauth 0:05:00 absolute
timeout tcp-proxy-reassembly 0:01:00
timeout floating-conn 0:00:00
dynamic-access-policy-record DfltAccessPolicy
aaa-server TAD-AD protocol nt
aaa-server TAD-AD (inside) host 10.10.10.1
aaa authentication ssh console LOCAL
http server enable 444
http 192.168.1.0 255.255.255.0 management
http 0.0.0.0 0.0.0.0 outside
http 0.0.0.0 0.0.0.0 inside
no snmp-server location
no snmp-server contact
snmp-server enable traps snmp authentication linkup linkdown coldstart
crypto ipsec security-association lifetime seconds 28800
crypto ipsec security-association lifetime kilobytes 4608000
telnet 0.0.0.0 0.0.0.0 inside
telnet timeout 2
ssh 0.0.0.0 0.0.0.0 outside
ssh 0.0.0.0 0.0.0.0 inside
ssh timeout 20
console timeout 0
threat-detection basic-threat
threat-detection statistics access-list
no threat-detection statistics tcp-intercept
webvpn
enable outside
no anyconnect-essentials
svc image disk0:/anyconnect-win-2.5.2014-k9.pkg 1
svc enable
tunnel-group-list enable
internal-password enable
group-policy sslvpn internal
group-policy sslvpn attributes
wins-server none
dns-server none
vpn-tunnel-protocol svc webvpn
split-tunnel-policy tunnelspecified
split-tunnel-network-list value split-tunnel
default-domain value tadrees.com
group-policy DfltGrpPolicy attributes
webvpn
svc ask enable default webvpn timeout 30
username admin password s8Vngsgpp8NmOJP7 encrypted privilege 15
username cisco password HWFflA1bzYiq7Uut encrypted privilege 15
tunnel-group TAD-SSLV type remote-access
tunnel-group TAD-SSLV general-attributes
address-pool sslvpnpool
authentication-server-group TAD-AD LOCAL
default-group-policy sslvpn
tunnel-group TAD-SSLV webvpn-attributes
group-alias ssl enable
group-url https://72.93.19.174/ssl enable
class-map inspection_default
match default-inspection-traffic
policy-map type inspect dns preset_dns_map
parameters
message-length maximum client auto
message-length maximum 512
policy-map global_policy
class inspection_default
inspect dns preset_dns_map
inspect ftp
inspect h323 h225
inspect h323 ras
inspect rsh
inspect rtsp
inspect esmtp
inspect sqlnet
inspect skinny
inspect sunrpc
inspect xdmcp
inspect sip
inspect netbios
inspect tftp
inspect ip-options
service-policy global_policy global
prompt hostname context
no call-home reporting anonymous
Cryptochecksum:c23556bcb54d60cbd598593f6429d106
: end
ROUTER CONFIGURATION
RAQ-Router#sho run
Building configuration...
Current configuration : 5623 bytes
! Last configuration change at 13:59:42 UTC Sat Sep 21 2013 by cisco
! NVRAM config last updated at 13:44:13 UTC Sat Sep 21 2013 by cisco
! NVRAM config last updated at 13:44:13 UTC Sat Sep 21 2013 by cisco
version 15.1
service timestamps debug datetime msec
service timestamps log datetime msec
no service password-encryption
hostname TAD-Router
boot-start-marker
boot-end-marker
logging buffered 51200 warnings
enable secret 4 tnhtc92DXBhelxjYk8LWJrPV36S2i4ntXrpb4RFmfqY
no aaa new-model
no ipv6 cef
ip source-route
no ip cef
ip domain name yourdomain.com
ip name-server 8.8.8.8
multilink bundle-name authenticated
crypto pki token default removal timeout 0
crypto pki trustpoint TP-self-signed-1513054491
enrollment selfsigned
subject-name cn=IOS-Self-Signed-Certificate-1513054491
revocation-check none
rsakeypair TP-self-signed-1513054491
crypto pki certificate chain TP-self-signed-1513054491
certificate self-signed 01
3082022B 30820194 A0030201 02020101 300D0609 2A864886 F70D0101 05050030
31312F30 2D060355 04031326 494F532D 53656C66 2D536967 6E65642D 43657274
69666963 6174652D 31353133 30353434 3931301E 170D3132 30393236 31363239
33385A17 0D323030 31303130 30303030 305A3031 312F302D 06035504 03132649
4F532D53 656C662D 5369676E 65642D43 65727469 66696361 74652D31 35313330
35343439 3130819F 300D0609 2A864886 F70D0101 01050003 818D0030 81890281
8100AADE 6F39CF31 6832A80B DBCC6E4D 82AA4F8A B71E7118 50B53E0E FD94E7E9
A6557FD6 30A099C0 D44E36BA 92CBE1EB 1C2789B6 A1260D38 B24637A5 255F18D7
0B6F2B70 44CF0583 DADB7687 E4102B24 4FA18CDA 36A7CA2A 96F78C1C B92214D8
087DC6D5 240F7449 DBC4AD01 17FBDC0A 9ECC24DF C7D57E33 9C9CF327 27F2A905
78470203 010001A3 53305130 0F060355 1D130101 FF040530 030101FF 301F0603
551D2304 18301680 14D06F56 4B82A937 E11730CB BDEECF51 BDAE337F 98301D06
03551D0E 04160414 D06F564B 82A937E1 1730CBBD EECF51BD AE337F98 300D0609
2A864886 F70D0101 05050003 8181005A 297C5954 817B8D56 1443D1D5 B21DBA42
F7EC486D B82CBA55 C2953C0E 756FAC1F B04C48C3 D208E4AF DE412F1C C4A97B38
856AC4F2 A664C6CB 3E241FB6 4AD2DC4B BE5B4809 DE6269CC 0826E822 33F853B3
3FE1E0E9 AA125902 C632B6E6 BE2EC625 0F7F2259 F408844B 9813429F 422EDBE0
ADE0EA0D A2138291 D806C4F1 72C4A9
quit
license udi pid CISCO2911/K9 sn FCZ1633771T
username bciscoadmin password 0 tadreesadmin
username cisco privilege 15 password 0 c1sc0
ip ssh version 1
track 1 interface Dialer0 ip routing
interface Embedded-Service-Engine0/0
no ip address
shutdown
interface GigabitEthernet0/0
description Connected to Internet Temp
no ip address
duplex auto
speed auto
interface GigabitEthernet0/1
ip address 72.93.19.173 255.255.255.252
ip tcp adjust-mss 1452
duplex auto
speed auto
interface GigabitEthernet0/2
no ip address
shutdown
duplex auto
speed auto
interface ATM0/0/0
no ip address
no atm ilmi-keepalive
pvc 0/35
pppoe-client dial-pool-number 1
pvc 0/99
pppoe-client dial-pool-number 1
interface Dialer0
no ip address
interface Dialer1
description $FW_OUTSIDE$
ip address negotiated
no ip redirects
no ip unreachables
no ip proxy-arp
ip mtu 1492
ip flow ingress
ip nat outside
ip nat enable
ip virtual-reassembly in
encapsulation ppp
ip tcp adjust-mss 1452
dialer pool 1
ppp authentication chap pap callin
ppp chap hostname [email protected]
ppp chap password 0 123456
ppp pap sent-username [email protected] password 0 123456
no cdp enable
ip forward-protocol nd
no ip http server
ip http access-class 23
ip http authentication local
ip http secure-server
ip http timeout-policy idle 60 life 86400 requests 10000
ip route 0.0.0.0 0.0.0.0 Dialer1
access-list 23 permit 10.10.10.0 0.0.0.7
no cdp run
control-plane
banner login ^CC
** TADREES PRIVATE NETWORK ..... AUTHORIZED USERS ONLY **
***************************************************************^C
banner motd ^CC
==================
WARNING
==================
If you are an unauthorized user LOG OFF NOW, all unauthorized access will be prosecuted to the full extent of the law
This is a Private Network Device. This resource including all related equipment, networks and network devices, are provided for authorized Private use. Private systems are monitored for all lawful purposes, including ensuring authorized use, for manageme
The monitoring on this system may include audits by authorized personnel to test or verify the validity, security and survivability of this system. During monitoring information may be examined, recorded, copied and used for authorized purposes. All
Use of this system, constitutes consent to this policy and the policies and procedures set forth by the company
Evidence of unauthorized use collected during monitoring will be used for criminal prosecution by staff, legal counsel and law enforcement agencies.^C
line con 0
login local
line aux 0
line 2
no activation-character
no exec
transport preferred none
transport input all
transport output pad telnet rlogin lapb-ta mop udptn v120 ssh
stopbits 1
line vty 0 4
login local
transport input telnet ssh
line vty 5 15
login local
transport input telnet ssh
scheduler allocate 20000 1000
endLet me get this correctly, you want to access the server over the public IP?
-
Can someone help me with my issue regarding the System Profiler?
I recently upgraded to Mountain Lion and since then, I haven't been able to acces the System Profiler.
Can someone tell me why??Welcome to the Apple Support Communities
What happens when you try to access to this app? Note that OS X Mountain Lion has got System Information instead of System Profiler, and it's stored in /Applications/Utilities. Another way to access in in > About this Mac > More Info > System Report -
Anyone?
Just get to make sure I'm understanding correctly. The iPad 2 can connect to the internet and the web just fine. I also read another post stating that Mobile me awhile back was having issues with the find my "ipad/iphone/ipod touch" functionality.
I'm not sure about this but if your not a mobile me user don't you have to sign up for the "find my ... service"?
Can I assume you did that too?
Paul -
Issue regarding implementing the PM Spare Parts Scanning process
Dear friends,
I have the following issue. It seams that the client, who want to implement the scanning procedure for the PM Spare Parts, can not do this with wireless scanners if the maintenance of the spare parts is done with Inventory Management means and has requested to implement Warehouse Management integration. The fact is that I know that IM can be use. And I know, also, that the basic needs for IM use is that the materials have activated the Batch Management and, the scanning is based on batch bar code/material bar code, together with - for GR - PO bar code and, for GI - the WO bar code. But the issue regarding the wireless baffles me. Please, can you tell me what is the way for setting the wireless connection for the scanners in IM? Thank you very much for your kindness.
Sorinhi,
It basically depends how your business process is designed for producing Spare Parts before they are reworked.
rework order can be cerated without material with reference to original production order whcih is responsible for proeducing that SFG.
consider below lonks:
http://help.sap.com/bp_bl603/BBLibrary/HTML/151_EN_US.htm -
I am having an issue regarding a placed order via customer service department
I recently relocated to Anchorage Alaska as part of a permanent change of station per the United States Air Force. I was initially located on the East Coast in the lower 48 and at the time of activating my contract I had purchased two separate Iphone 4 devices. I also recently went in to a store in February to purchase a Nexus 7 as well.
Upon arrival in Anchorage I had multiple issues regarding the Iphone 4 devices including being unable to send and receive text messages & imessages, unable to make phone calls, dropped phone calls, unable to utilize GPS, as well as not being able to access general account information and use anything related to web browsing or data usage. It was determined that because the Iphone 4 operates on the 3g network and Verizon does not have a 3g network in Alaska, as a result I was utilizing an extended service network from another carrier. As a result of this I am only able to use my Iphone 4 devices while connected to my wi-fi network while within my home, which is totally unacceptable.
I was not made aware that I would be dealing with this when I moved to Alaska and inquired as the the use of the devices I currently owned prior to purchasing the tablet. I was assured by three separate store employees one of which being a manager that all devices would function at 100% efficiency including the Iphone 4s. In fact I was recently billed 350$ for roaming charges last month, which prompted me to speak with a representative via the online chat regarding the significant increase she said that she was unable to process any sort of credit to the account regardless of what I had been told at a local Verizon store where I purchased the tablet.
As a result of all of these mishaps since arriving here in Alaska I determined I was in need of newer devices that utilize the 4G LTE network currently provided by Verizon in Alaska. I know for a fact that the 4G LTE works great up here because my Nexus 7 tablet runs flawlessly and does not incur roaming charges when utilizing the 4G LTE network.
Yesterday I attempted to contact Verizon through the live chat feature regarding upgrading two of the devices on my account. The live chat representative immediately asked me when my upgrade date was. Upon telling her my upgrade date 9/29/2014 she told me I should contact the customer service department as I might be eligible for an early upgrade. I then proceeded to contact the customer service department using my Iphone 4.
My attempt to speak to anyone in the customer service department resulted in a merry-go-round of being put on hold 6 separate times by two different employees, both of which had me wait for more than an hour while they attempted to speak to a manager to gain approval for an early upgrade. The first rep seemed almost sure she would be able to have my devices upgraded early especially considering the issues I was having regarding service.
The second rep seemed newer and was very dodgy about my questions and was very unwilling to help at first. He even mentioned that I had been a Verizon customer for almost two years, had never missed a single payment and had outstanding account history which should have garnered some sort of importance to the level of my request. But I digress, during this time I was disconnected from the call twice from each separate representative.
Both reps assured me they would call me back, I never did get a call back from either one of those reps and I was becoming very frustrated having waited four hours trying to find some sort of solution to my current predicament.
After waiting an hour for the second representative to call back I grew impatient and contacted the customer service department, was put on hold again, and finally reached a third customer service representative who was able to provide a solution for me.
I explained everything I had been dealing with to Cory ID # V0PAC61, both regarding the phones, the issue of the level of service I was receiving, the dire need for working devices and the multiple times I had been disconnected. I explained to him as a result of these issues I was certainly considering switching to a different provider, a local provider even who could provide me the adequate service that I require for my mobile devices.
I explained to Cory that I had been with Verizon for almost two years, and I had been on a relatives account prior to owning my own Verizon account and had never received this kind of treatment when trying to work towards a simple solution. Cory proceeded to tell me he needed to put me on hold to see if there was anything that could be done regarding the upgrades of the device considering all of the trouble I had been dealing with.
After Cory reconnected with me in the phone call he was able to successfully reach a solution by allowing me to upgrade my devices. We conversed about the options available and I eventually decided to upgrade both Iphone 4 devices to Moto X devices as we determined those would be sufficient for my needs while in Alaska. I also proceeded to add two Otter Box Defender cases to the order so that the devices would have sufficient protection. Cory inquired as to whether or not I would like to purchase insurance for the phones as well and I opted for the $5.00 monthly insurance which including damage and water protection.
Cory explained to me the grand total for the devices which included an activation fee of $35.00 for each device, $49.99 for each Otter Box case, and an additional $50.00 for each device which would be refunded as a rebate upon receipt of the devices and activation, a rebate that I would be required to submit. Cory explained to me that the devices would most likely arrive Tuesday of 6/17 and no later than Wednesday 6/18.
Cory took my shipping information and told me everything was all set and the only thing left to do was to transfer me to the automated service so that I could accept the 2 year agreement for both devices. I thanked him very much, took his name and ID# so that I might leave positive feedback about his exemplary customer service and was then transferred to the automated service.
Once transferred to the automated service I was then prompted to enter both telephone numbers for the devices that would be upgraded, I was then required to accept the new 2 year agreement for both devices and after doing so I was required to end the call. I did so in an orderly fashion and expected a confirmation # to arrive in my email regarding the placed order.
I have never received a confirmation email. I decided to sleep on it and assumed a confirmation email would be sent sometime tomorrow. Nothing has since been received however. I woke up early this morning around 6AM Alaska time to speak to another live chat representative, Bryan, in the billing department who assured me the order was currently processing and verified the order #. I asked him whether or not it was typical for a customer to not receive a confirmation email for an order placed and he said it can sometimes take up to 2-3 business days. He then stated that he had taken note of the issues I was experiencing and told me he would transfer me to the sales department as they would be able to provide more information regarding the shipment of both devices and a confirmation email, as he stated he did not want me to have to wait any longer than necessary to receive said devices.
I was then transferred to Devon in the sales department via the live chat service where I was then required to repeat everything I had said to both Bryan and the other representatives I had spoken too. After a lengthy discussion and repeating everything I have just wrote he told me the order was indeed processing and that he would send a confirmation email in the next 30 minutes.
That was 2 hours ago. It is now 8am Alaska time and I still have not received a confirmation email regarding my order. I was sent an email by Verizon an hour ago stating I had a device to "discover". The email contained no information regarding the shipment of my device, the order confirmation number, or anything regarding my account. The email I received was a typical spam email asking an individual to check out the current available phones and sign up for a new contract.
All I want is a confirmation email to assure that the devices are being sent. I need my phone for work and to communicate with my family in the lower 48. I desperately need to make sure that the device is in fact being sent to the proper address, this is why a confirmation email of the order is so important. I do not care about the shipping speed I just want what I ask to be taken care of for a change. I would hate to sit here unable to determine what the status of my devices are only for the order to be stuck in "processing" limbo and be unable to receive the devices when I was told they would be sent.
I feel I have been given the run around treatment way more than is typically given with any company when an individual is trying to work towards a solution. I have been patient and cordial with everyone I have spoken with, I have not raised my voice or shown stress or anger towards the situation I have only tried my best to work towards a solution with anyone I have spoken too but I am becoming increasingly frustrated with this situation.
Any help regarding this matter would be greatly appreciated. This situation has left a sour taste in my mouth and if the devices were indeed not actually processed in an order, or they were not shipped correctly, or in fact if the order had never existed at all it will only deter me from keeping my Verizon account active and affect my decision to switch to another provider.Hello APVzW, we absolutely want the best path to resolution. My apologies for multiple attempts of replacing the device. We'd like to verify the order information and see if we can locate the tracking number. Please send a direct message with the order number so we can dive deeper. Here's steps to send a direct message: http://vz.to/1b8XnPy We look forward to hearing from you soon.
WiltonA_VZW
VZW Support
Follow us on twitter @VZWSupport
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