Issue with PO release (multi level approval)
Hi,
Need help regarding PO release. I am working with 4 level approval process.
Information:
it is sequential release as I can see in workflow log, a new workflow gets generated for next level only after previous level executes the workitem.
Facing following issue at 2nd Level :
Level 2 releases item and it goes to Level 3, but workitem doesnt disappear from inbox.Once Level 3 releases item, an acceptance mail goes to Level 2. But along with the mail, updated workitem (i.e. showing release by 3rd level) also appears in inbox of Level2. Now two work items appear in Level2 Inbox.
In Workflow Log, this is how its behaving:
WORKFLOW STARTED-->
1st WF appears in WF log.
Level 1 releases WI ->
2nd workflow appears in WF log +
1st workflow with (in process status)
Level 2 releases WI ->
3rd WF appears +
2nd workflow with (in process status) +
1st workflow with (in process status)
Level 3 releases WI ->
3rd WF appears +
2nd workflow with (in process status) +
1st workflow with (in process status)
ISSUE: As soon as Level 3 sends back acceptance to Level 2, updated WI item appears( i.e. with latest release status which in this case is: released by level1, Level2 and Level3) along with the mail.
Level 4 releases WI ->
4th WF appears +
3rd WF appears (in process status) +
2nd workflow with (in process status) +
1st workflow with (STATUS COMPLETED)
ISSUE: As soon as Level 4 sends back acceptance to Level 2, updated WI item appears( i.e. with latest release status which in this case is: released by level1, Level2, Level3 and Level 4) along with the mail.
Result:
PO gets released.
In workflow log 2nd, 3rd and 4th workflow appear with IN PROCESS STATUS. All of them show process stopped at LEVEL2.
Hi Kjetil,
Release strategy is being used. Configuration for release strategy is given as following.
RGroup Rcode Workflow Agent
Z6 R1 1 Blank
Z6 R1 1 Blank
Z6 R1 1 Blank
Z6 R1 1 Blank
Release is sequential.
For column 'Agent' mentioning position or User is not really useful because we are getting agents through Z table. Reason is: current org structure supports 1 position with multiple users from same department. In our scenario we need to find initiators department then find relevant approval levels for that departemnt. So I cannot mention any position in 'Agent' Column as release code will be locked against one position and one departetment.
Agents picked through Z table. Table has fields Agent/ UserID , level, department.
Logic to pick agents( Object and method created ):
When workflow starts, it finds department of the initiator.
For that department-> find approval levels available(L1, L2, L3).
For these levels -> Find Agent mentioned for that level.
Onece Agents are found for all levels -> Pass them to WF container.
In task activity, These agents are passed back to the rule and the task comes to know which agent it should go to.
Result : Four workflows start in sequence. When last level releases, only 1st workflow shows COMPLETED status. Rest three hang at level 2. If I see Me29N , release for that item is shown completed. To me it seems triggering of only first workflow is enough for release. Is there any way I can avoid trigerring of other three workflows?
Edited by: User112 User112 on Jan 25, 2008 6:30 AM
Edited by: User112 User112 on Jan 25, 2008 6:31 AM
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